The role will:
* Provide support by receiving, logging, resolving and escalating service requests and incidents in a fast and efficient manner following established policies, procedures, and standards. Ensure issues are escalated to the relevant Digital Platforms as required.
* Analyse and resolve requests to maximise resolution at point of call, otherwise allocate requests based on resolver group availability and escalate as appropriate.
* Promptly and accurately allocate calls and manage que’s as appropriate and act as a Subject Matter Expert for resolution and management of incidents and or service requests and ensuring issues are escalated to for resolution.
* Provide meaningful, relevant, timely and accurate updates to call logging system including identifying the urgency and impact of request and adhering to set processes. and investigating issues in systems and services and assist with the implementation of agreed remedies and preventative measures, including providing critical stakeholder communications.

Criteria:

– Completed a Microsoft or CompTIA Certification, or have demonstrated experience in Information Technology, or related disciplines
– Demonstrated experience in working in an IT Support Function and providing subject matter expertise
– Knowledge of Service Desk system and IT Tools.
– Demonstrated knowledge and experience in resolving problems with PC systems, peripherals, desktop operating systems and common desktop application products such as MS Office, Internet Explorer and email and/or experience with deployment and configuration scripts on a Microsoft platform and with deploying software installation packages using scripts and packaging tools.

Please note this role is based in Mackay with 2 days work from home.

The role will:
* Provide support by receiving, logging, resolving and escalating service requests and incidents in a fast and efficient manner following established policies, procedures, and standards. Ensure issues are escalated to the relevant Digital Platforms as required.
* Analyse and resolve requests to maximise resolution at point of call, otherwise allocate requests based on resolver group availability and escalate as appropriate.
* Promptly and accurately allocate calls and manage que’s as appropriate and act as a Subject Matter Expert for resolution and management of incidents and or service requests and ensuring issues are escalated to for resolution.
* Provide meaningful, relevant, timely and accurate updates to call logging system including identifying the urgency and impact of request and adhering to set processes. and investigating issues in systems and services and assist with the implementation of agreed remedies and preventative measures, including providing critical stakeholder communications.

Criteria:

– Completed a Microsoft or CompTIA Certification, or have demonstrated experience in Information Technology, or related disciplines

– Demonstrated experience in working in an IT Support Function and providing subject matter expertise

– Knowledge of Service Desk system and IT Tools.

– Demonstrated knowledge and experience in resolving problems with PC systems, peripherals, desktop operating systems and common desktop application products such as MS Office, Internet Explorer and email and/or experience with deployment and configuration scripts on a Microsoft platform and with deploying software installation packages using scripts and packaging tools.

Please note this role is based in Rockhampton with 2 days work from home.

My client is a growing Australia logistics company who is looking for an individual with exceptional leadership skills and pervious operations experience to take on the position of Branch Manger in MacKay.

This position will oversee the day-to-day branch operations and drive agreed objectives while proactively optimising business efficiency & profitability. This role has a strong focus on both customer satisfaction and the health and safety of all team members, contractors, and visitors.
The successful candidate will possess the ability to display strong leadership, strategically plan and coordinate daily activities and hold team members to account.

Responsibilities

• Implement and oversee operational plans to ensure performance targets and branch KPIs are achieved and provide recommendations for improvement to ensure financial budgetary requirements are met.
• Ensure customer focus is present in all activities undertaken by the team, at all times considering the impact on customer service delivery in decision-making.
• Provide sound and timely decisions on day-to-day operational matters for the branch.
• Effectively manage labour cost, ensuring that labour is managed within budget requirements and productivity is optimised.
• Lead and apply a proactive and preventative approach to HSE issues affecting the site and/or the work area.
• Create & maintain a positive working environment, and proactively look to mentor and upskill the current team.

Essential Skills

• Strong understanding of the Transport Industry and knowledge of regulatory requirements relevant to role
• Strong working knowledge and understanding of HSE-related legislative and regulatory requirements (eg. WHS legislation, Chain of Responsibility requirements)
• Strong conflict resolution, performance management, coaching, training and presentation skills
• Strong organisational and time management skills, and ability to manage competing priorities.

Benefits

• Relocation Assistance provided.
• Competitive salary package.
• Become a valued senior leader within a supportive growing company.

If you would like to know more, please contact Milly Kerei-Keepa on 0476865411 or hit Apply Now