
Service Designer
Experienced Service Designer required for a 12-month contract.
An exciting opportunity exists to join a dynamic, multidisciplinary team working on high-priority digital transformation initiatives within a large public sector program. This long-term contract offers the chance to lead meaningful service design work that directly impacts user outcomes.
About You:
You’re a service designer who brings creativity, strategic thinking, and a user-first mindset. You excel at turning research into action and working collaboratively across teams to deliver meaningful change. You enjoy tackling complex problems and shaping services that make a real impact.
Essential Skills and Experience Required:
- Demonstrated expertise in service and process design
- Strong understanding of customer experience (CX) across digital platforms (apps, websites, CRM)
- Proficient in design thinking, research, and the Double Diamond framework
- Skilled in managing stakeholders in complex environments
- Experience documenting current and future state user journeys
- Familiarity with multi-platform service integration and digital marketing environments
Desirable Experience:
- Understanding of public sector service delivery
- Knowledge of digital marketing platform capabilities (e.g. CRM, websites)
- Experience designing for diverse user groups or vulnerable populations
About the Role:
- Lead end-to-end service design within a large-scale public sector initiative
- Collaborate with policy, tech, and delivery teams to shape user-centred services
- Apply evidence-based research and co-design methodologies
- Translate user insights into actionable service improvements
- Remote-friendly role with flexible working arrangements
If you match the selection criteria and are interested in finding out more about the position, please forward your updated CV to irene.yam@talentinternational by clicking the “APPLY NOW” button. For a list of all vacant positions, please see our website www.talentinternational.com
For further enquires please call Irene Yam on 0477225977 or (08) 6212 5518