Business Analyst – ServiceNow (HRSD)

6-Month Contract | Competitive Daily Rate | Hybrid Working

We are seeking an experienced ServiceNow Business Analyst to support a major service transformation program within a large and complex organisation.

This role is focused on working with business stakeholders to analyse, document and translate business requirements into effective ServiceNow configurations, with a strong emphasis on HR Service Delivery (HRSD) and exposure to ITSM and CSM modules.

Key Responsibilities

• Elicit, analyse and document business and functional requirements for ServiceNow enhancements and configuration.

• Facilitate workshops with stakeholders to understand business needs, pain points and opportunities for improvement.

• Map current and future state business processes and service workflows.

• Define and document service catalogue items, request forms, knowledge articles and case management workflows within ServiceNow.

• Translate business requirements into user stories, acceptance criteria and configuration specifications for the ServiceNow platform team.

• Support User Acceptance Testing (UAT), defect management and solution validation activities.

• Contribute to the development of SLAs, KPIs and reporting requirements that support measurable service outcomes.

• Work closely with business stakeholders and ServiceNow specialists to ensure solutions align with organisational standards and governance requirements.

About You

• Demonstrated experience as a Business Analyst working with ServiceNow.

• Strong experience with ServiceNow HR Service Delivery (HRSD) and exposure to ITSM and/or CSM.

• Proven capability in requirements elicitation, process mapping and business analysis documentation.

• Experience defining ServiceNow service catalogues, forms, knowledge management content and workflow requirements.

• Strong stakeholder engagement and workshop facilitation skills.

• Experience supporting UAT, change activities and backlog-driven delivery environments.

• Excellent written and verbal communication skills.

Desirable Skills & Experience

• ServiceNow certifications such as CSA or CIS (HRSD, ITSM or CSM).

• ITIL Foundation certification.

• Experience working within large, complex or highly regulated environments.

• Exposure to ServiceNow Performance Analytics, Virtual Agent, IntegrationHub or Now Assist.

• Experience working within Agile delivery frameworks.

If you have a strong ServiceNow background, particularly within HRSD, and enjoy partnering with stakeholders to shape and configure effective service solutions, we’d like to hear from you.

📍 Sydney | Hybrid | 12-month contract with potential extension

We’re seeking an experienced Enterprise Architect to join a major enterprise transformation program and help shape the future-state Data & Analytics capability that will underpin strategic business outcomes for years to come.

Working within a large-scale technology transformation, you will provide architectural leadership across enterprise data, analytics, integration, application and technology domains, while helping establish architecture standards, governance frameworks, roadmaps and target-state architectures.

Key Responsibilities

• Drive enterprise architecture outcomes across a major Data & Analytics initiative.

• Develop target-state architectures, standards, principles and roadmaps.

• Establish and uplift enterprise architecture governance and frameworks.

• Partner with business leaders, architects, delivery teams and vendors to deliver strategic outcomes.

• Lead architecture reviews, workshops and governance forums.

• Identify and manage architecture risks, dependencies and future-state opportunities.

About You

• 10+ years’ experience as an Enterprise Architect within large, complex enterprise environments.

• Strong experience in Data & Analytics architecture, enterprise data platforms, data governance and information management.

• Proven experience delivering architecture outcomes across large-scale transformation programs.

• Strong knowledge of TOGAF (certification highly regarded), architecture governance and enterprise frameworks.

• Experience across cloud, integration and modern enterprise technology ecosystems.

• Exceptional stakeholder engagement and communication skills, with the ability to influence from technical teams through to executive leadership.

Highly Desirable

• Experience within government or other highly regulated environments.

• Experience establishing architecture standards and maturing Enterprise Architecture capabilities.

• Knowledge of composable architecture, API-led integration and modern data platforms.

This is an opportunity to play a key role in a high-profile transformation program, shaping enterprise architecture strategy and the foundational Data & Analytics capabilities that will support future organisational outcomes.

Talent International is currently recruiting a Project Engineer to work for the NSW Government, based in Parramatta. This is a contract role until 30^th Dec with a view to be extended. The role is paying $62.18/ hr + Super.

Hours – 7 hours per day, 35 hours per week

Working from Home Arrangements:
Generally 5 days per fortnight (Week 1: Mon-Wed; Week 2: Tues-Wed).
Attendance in the office is required as needed by the business.

About the Role

As a Project Engineer, you will be responsible for managing complex engineering upgrade works across a diverse residential property and infrastructure portfolio. You will provide technical advice, engineering expertise, project management support, and collaborate with specialist engineers to deliver upgrade and professional services projects from concept through to completion.

This role requires strong technical knowledge, stakeholder engagement skills, and the ability to manage engineering risks, project timelines, and quality outcomes.

Key Responsibilities

• Provide specialist engineering advice in structural, civil, or hydraulic disciplines to internal and external stakeholders.
• Review designs, technical reports, and engineering documentation, providing recommendations and professional commentary.
• Manage engineering upgrade projects and technically complex works from initiation through to completion.
• Coordinate with consultants, contractors, project managers, and other professionals to ensure successful project delivery.
• Support the implementation and delivery of upgrade programs and engineering initiatives.
• Identify project risks and develop mitigation strategies to minimise impacts on cost, quality, and delivery timeframes.
• Apply project management, contract management, and engineering best practices across assigned projects.
• Collaborate with stakeholders to ensure engineering standards, specifications, and requirements are clearly defined and achieved.
• Monitor project performance, track key metrics, and provide regular reporting and status updates.
• Ensure compliance with governance frameworks, quality assurance processes, and risk management requirements.
• Promote continuous improvement through the sharing of industry best practices and lessons learned.

About You

To be successful in this role, you will have:

• Qualifications in Civil Engineering, Structural Engineering, or a related engineering discipline.
• Demonstrated engineering experience within a residential property, housing, or infrastructure environment.
• Strong project management and stakeholder engagement capabilities.
• Experience reviewing engineering reports, designs, and technical documentation.
• Ability to manage multiple priorities while delivering high-quality outcomes within strict deadlines.
• Excellent analytical, problem-solving, and communication skills.

Mandatory Requirements

• Engineering Qualification Certificates.
• White Card.
• Current Driver’s Licence.
• Engineers Australia accreditation (for overseas qualifications).
• Full Australian working rights.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Talent International is currently recruiting for an APS6 Policy Officer to work for one of our Federal Government clients based in any of the client’s offices in NSW. The position is a 6-month contract role with the possibility of extension. The role pays $60.26 per hour + Super.

7.6 hours per day and 38 hours per week

Key Responsibilities

• Contribute to the development of strategic policy, programs, and projects.
• Support policy initiatives related to market development and reform activities.
• Build and maintain productive relationships with internal and external stakeholders.
• Prepare high-quality policy papers, briefings, reports, presentations, and correspondence.
• Design, contribute to, and lead stakeholder engagement activities.
• Support governance, authorisation, and decision-making processes.
• Analyse data, research, and technical information to develop recommendations.
• Contribute to reform projects aligned with corporate objectives and strategic priorities.

About You

To be successful in this role, you will demonstrate:

• Experience developing and implementing strategic policy, programs, or reform initiatives.
• Strong analytical and problem-solving skills with the ability to interpret complex information and data.
• Experience preparing policy documents, briefings, reports, and recommendations for senior stakeholders.
• Knowledge of legislative frameworks and policy development processes.
• Excellent written and verbal communication skills.
• Strong stakeholder engagement and relationship management capabilities.
• Ability to work collaboratively within a team while managing competing priorities.

Desirable Experience

• Relevant tertiary qualifications or equivalent professional experience.
• Knowledge of the disability sector and related policy environments.
• Understanding of Commonwealth procurement frameworks and processes.
• Experience working within Federal Government environments.
• Passion for improving service delivery and market outcomes.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Talent International is currently recruiting for an EL1 Actuary to work for one of our Federal Government clients based in any office locations in NSW. The position is a 12-month contract role with the possibility of extension. The role pays $800 to $900 per day + Super.

7.5 hours per day and 38 hours per week

About the Role

As an EL1 Actuary, you will play a key leadership role within the Actuarial Insights and Monitoring function. You will be responsible for delivering complex actuarial and statistical analysis, providing evidence-based advice, and supporting key business and policy outcomes.

You will exercise a high degree of independence, lead analytical projects, manage stakeholder relationships, and contribute to the ongoing success and sustainability of the Scheme.

Key Responsibilities

• Provide expert statistical and actuarial advice to support business and policy outcomes.
• Lead reporting, analysis, and data management activities, including performance monitoring.
• Design and develop actuarial, statistical, and mathematical models to address complex business challenges.
• Conduct actuarial monitoring, scheme analysis, cost-benefit assessments, and forecasting activities.
• Produce and present analytical reports and insights for a range of stakeholders.
• Undertake ad hoc modelling and analytical requests as required.
• Build and maintain strong relationships with internal and external stakeholders.
• Contribute to strategic initiatives and continuous improvement activities.

Essential Experience

To be successful in this role, you will demonstrate experience in:

• Designing actuarial, statistical, and mathematical models to support business decision-making.
• Delivering actuarial monitoring, analysis, data tabulations, scheme projects, and cost-benefit analyses.
• Presenting complex analytical findings through both written reports and verbal presentations.
• Identifying business problems and opportunities through the analysis and interpretation of quantitative and qualitative data.

Desirable Experience

• Experience coaching, mentoring, or developing team members through structured development plans and performance improvement initiatives.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Change Manager | Fixed Term Contract | Parramatta | Salary $150k + 17% super

Are you an experienced Change Manager with a passion for leading transformative initiatives? We are seeking a dynamic and proactive Change Manager to join our team for a fixed-term contract of 12 months, based in Parramatta.

Key Responsibilities:

• Lead the Co-Pilot rollout, ensuring smooth adoption across teams
• Develop and implement comprehensive change management plans and training programs
• Conduct Change Assessments to identify risks and mitigation strategies
• Manage all Change Communications to keep stakeholders informed and engaged

Qualifications and Experience:

• Proven experience in change management, preferably within higher education or university settings (desirable)
• Demonstrated expertise in AI and Co-Pilot technology implementations is essential
• Strong communication, stakeholder engagement, and training skills
• Ability to work collaboratively in a fast-paced environment

If you have a background in Higher Education or University environments and possess AI/Co-Pilot experience, we want to hear from you!

Join us and be a vital part of this exciting transformation.

Apply now with your updated resume and send it to anna.au@talentinternational.com

For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career

Talent International is currently recruiting for multiple Guardian / Social Welfare Officer positions to join one of our NSW Government clients. These positions are contract roles currently approved till September 2026 + possible extensions. These positions offer hybrid model of working and will be based in either Sydney CBD, Parramatta, Gosford, Newcastle or Gosford.

Working Arranagement- Initially full time onsite for induction for the first 2 weeks then after that a hybrid flexible arrangement will be available – 3 days in the office and 2 days working from home.

About the Role:
In this vital role, you will support individuals with reduced decision-making abilities, ensuring their rights are protected and their well-being prioritized.As a Guardian, you will assist clients with their decision-making, advocate for their needs, and work in accordance with the Principles of the Guardianship Act 1987 (NSW). This position offers flexible and hybrid working options across multiple locations including Sydney City, Parramatta, Wollongong, Gosford, and Newcastle.

Key Responsibilities:

• Uphold clients’ rights under guardianship legislation
• Deliver compassionate and ethical support
• Liaise effectively with clients, families, and support services
• Prepare reports and manage cases with professionalism and accuracy
• Respond to urgent needs promptly and responsibly

Ideal Skills and Qualifications:

• Strong understanding of guardianship and advocacy principles
• Excellent communication and decision-making skills
• Ability to work independently and as part of a team
• Knowledge of relevant legislation and policies

Preferred Experience:

• Background in social services, community work, or related fields
• Experience in guardianship, advocacy, or working with vulnerable populations

Join us and contribute to empowering individuals to live with dignity.
Apply now to become a Guardian and make a meaningful difference! Please send across your resume and and a cover letter in Microsoft word

Talent International is currently recruiting a Financial Analyst to work for the NSW Government, based in Parramatta. This is a 6-month contract with a view to be extended. The role is paying $65/hr + Super.

Hours – 7 hours per day, 35 hours per week

This role sits within the Management Reporting and Insurance Team and will support critical financial accounting, reporting, compliance, and month-end activities during a high-volume year-end reporting period.

Key Responsibilities

• Prepare and review general ledger journals, accruals, provisions, and financial adjustments within MyWorkZone
• Perform month-end and year-end financial close activities, including balance sheet and bank reconciliations
• Raise Purchase Orders (POs), perform Goods Receipting, and process invoices for payment
• Maintain and update vendor records, ensuring compliance with audit and financial requirements
• Coordinate property deposits and settlement payments with Shared Services and Banking teams
• Monitor payment approvals to ensure compliance with delegation limits and payment timeframes
• Conduct weekly and monthly audits of P Card transactions and Purchase Orders
• Review Aged Debtors and provide commentary on potential debt write-offs
• Support internal audits, financial compliance activities, and continuous process improvements
• Liaise with internal stakeholders and central agencies to support reporting and compliance outcomes
• Assist with ad hoc financial reporting, analysis, and document retrieval through TRIM and MyWorkZone

About You

To be successful in this role, you will ideally have:

• Previous experience in financial accounting, management reporting, or finance operations
• Strong reconciliation and month-end close experience
• Experience using ERP systems such as MyWorkZone, SAP, or similar finance systems
• High attention to detail with strong analytical and problem-solving skills
• Understanding of financial compliance, audit requirements, and procurement processes
• Excellent communication and stakeholder engagement skills
• Previous NSW Government experience will be highly regarded

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients based in Wagga Wagga/Surry Hills/Katoomba/Gosford/Parramatta/Grifith/Chatswood/Tamworth. The position is a 6-month contract role with the possibility of extension. The role pays $37.36 per hour + Super.

7.6 hours per day and 38 hours per week

About the role:

The APS3 Participant Support Officer role will have a high level of contact with participants and other internal and external stakeholders and will provide high-quality customer service as the first point of contact and resolution for participant matters, either via front-of-house services, over the phone and via email.

The APS3 Participant Support Officer role is a frontline customer-facing role and requires attendance at a client’s office location.

New starters must attend the office each day for the first 12 weeks to enable optimum training and support while consolidating learnings from training.

Key skills required for role/s:

• Providing high-quality customer service as the first point of contact and resolution for participants, customers, and stakeholders, in person, over the phone, via email, at the operating counter and reception in clients’ offices.
• Resolving moderately complex and escalated customer enquiries, where there may not be clear advice, guidance or scripts and/or referring for response by the appropriate team, government, or community service as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
• Managing and resolving participant matters as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
• Analysing and managing workflow, including making recommendations to peers and supervisors about work allocation, ensuring Agency and Ministerial objectives are met.
• Making outbound calls to NDIS participants, providers, and other stakeholders.
• Undertaking suitability assessments for entry and exits into specialist planning streams.
• Managing inboxes, including triaging, making priority decisions and escalated participant matters and referring to appropriate service delivery team.
• Assisting project management activities, such as the development of project plans, providing advice, assisting with research and analysis, and supporting regular project reporting.
• Assisting and researching solutions for moderately complex issues, including participating in risk management analysis ensuring priorities and timeframes are met.
• Working collaboratively in a team environment, providing feedback, contributing to process improvement, team activities and on-the-job support.

Desirable skills to have for the role/s:

• Excellent written and verbal communication and interpersonal skills.
• Empathy and excellent customer service skills for handling sensitive or challenging conversations.
• Problem solving and decision making based on evidence and sound judgment.
• Ability to manage multiple tasks, meet deadlines and adhere to schedules.
• Ability to adapt to change and work in dynamic environments.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Our Client

Talent International has been engaged by a growing financial services organisation to recruit a Customer Communications & Campaign Operations Specialist.

Operating within a highly regulated environment, the business partners with major organisations across Australia and New Zealand to deliver customer engagement and recovery solutions. With continued growth, they are seeking a detail-oriented professional to become the central owner of customer communications activity across the business.

The Role

This newly created role sits within the Digital team and will be responsible for managing and executing customer communications across SMS, email, letters and dialler activity.

Working closely with Operations, Data, Technology and Leadership teams, you will ensure communication workflows are delivered accurately, compliantly and effectively, while identifying opportunities to improve customer engagement and portfolio performance over time.

This role would suit someone who enjoys working within structured processes, has strong attention to detail and wants the opportunity to grow into broader campaign optimisation and strategy responsibilities as their knowledge of the business develops.

Key Responsibilities

• Manage daily customer communications across SMS, email, letters and dialler campaigns.
• Configure communication workflows, filters and campaign criteria.
• Execute communication activities in line with established processes and compliance requirements.
• Monitor campaign performance and identify opportunities for optimisation.
• Support testing, reporting and continuous improvement initiatives.
• Work closely with operational stakeholders to ensure effective customer engagement.
• Maintain accurate records and governance across all communication activities.
• Ensure all customer communications comply with regulatory and internal requirements.

Skills & Experience

• Experience within customer communications, campaign operations, collections, contact centre operations or a similar environment.
• Strong attention to detail and ability to follow structured processes.
• Experience working within regulated industries such as financial services, utilities, insurance or telecommunications.
• Strong communication and stakeholder engagement skills.
• Analytical mindset with the ability to identify trends and improvement opportunities.
• Positive attitude, willingness to learn and ability to adapt within a growing business.

Benefits & Additional Information

• Permanent full-time opportunity.
• Parramatta location with onsite parking available nearby.
• Exposure to senior operational leadership and cross-functional teams.
• Ongoing training, mentoring and career development opportunities.
• Supportive and collaborative team culture.
• Monthly team perks and wellbeing initiatives.
• Opportunity to grow into broader campaign strategy and optimisation responsibilities.
• Standard working hours of approximately 9:00am – 5:30pm with some flexibility.

How to Apply

If you’re looking for an opportunity where you can make a genuine impact, develop your career and grow with a successful and expanding organisation, we’d love to hear from you.

Apply now or contact Sienna Coate Thompson at Talent International for a confidential discussion.

Collections Strategy Manager / Campaign Manager

📍 Parramatta, NSW
🕐 Full Time | Onsite

Talent International is partnering with a professional services organisation based in Parramatta to recruit an experienced Collections Strategy Manager / Campaign Manager to drive performance across contingent debt and PDL portfolios.

This role sits within collections strategy and portfolio performance rather than traditional marketing. You will design and optimise customer contact and recovery strategies across multiple communication channels to improve engagement, repayment outcomes and portfolio performance.

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Role Snapshot

• Salary: $110,000 – $145,000 + Super
• Newly created role within the Digital team
• Full-time onsite position in Parramatta
• Interview process: 1-2 interviews
  

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  The Role

  As the Collections Strategy Manager / Campaign Manager, you will develop and optimise collections and communication strategies across multiple credit portfolios.

  Working closely with operations, data and technology teams, you will analyse portfolio behaviour, refine contact strategies and drive improved recovery outcomes while ensuring all activities meet regulatory and compliance requirements.

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  Key Responsibilities

  Collections & Contact Strategy

• Develop and optimise collections and communication strategies across debt portfolios
• Design compliant customer contact journeys across SMS, email, outbound and digital channels
• Optimise channel mix, sequencing and engagement strategy to maximise recovery outcomes
• Identify performance gaps and implement improvements to campaign and contact strategies
  

  Data & Performance Insights

• Analyse portfolio and campaign performance using tools such as Power BI, Excel, SQL, Databricks and Genesys
• Identify behavioural trends and translate insights into strategic improvements
• Develop reporting and dashboards to support data-driven decision making
  

  Stakeholder Collaboration

• Partner with Operations, Portfolio Managers, Client Services, Data and Technology teams
• Lead campaign planning and performance review discussions
• Ensure strategies align with operational capability and portfolio objectives
  

  Risk & Compliance

• Ensure all strategies and communications align with regulatory and compliance frameworks
• Maintain strong governance and responsible collections practices
  

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  About You

  You will bring experience in collections strategy, campaign management, contact centre strategy or portfolio analytics within a regulated environment.

  Key skills and attributes include:

• Strong analytical mindset with the ability to interpret complex data sets
• High situational awareness and people intelligence when designing customer contact strategies
• Experience working in financial services, credit, collections, utilities or similar regulated industries
• Experience managing or analysing customer engagement campaigns
• Exposure to tools such as Power BI, SQL, SendGrid or Genesys is advantageous but not essential
• Understanding of Debt Collection Guidelines, privacy regulations and compliance frameworks

  Candidates with experience designing campaigns within banking or financial services environments will be particularly well regarded.

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  Success in the Role

  Within the first 3-6 months, the key focus will be improving revenue performance by increasing website traffic and demonstrating measurable financial improvements from campaign activity.

  After 6-12 months, success will be measured through clear, evidence-based improvements in portfolio performance and financial outcomes directly attributable to the strategies and campaigns implemented.

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  Team Structure

  The role reports to the Operations Executive – Innovation, Capability and Digital within the Digital team.

  Initially, the structure will include one team member reporting into the hiring manager, with close collaboration across operations, technology and data functions.

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  Why Apply

• Newly created strategic role with ownership of collections campaign performance
• Opportunity to drive measurable financial improvements across credit portfolios
• Collaborative environment working closely with operations, technology and data teams
• Work within a regulated financial services environment with strong governance standards
• Energetic, collaborative team culture
• Monthly massages and team perks
• Competitive salary package with opportunity to shape strategy and capability
  

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  If you are experienced in collections strategy, campaign analytics or credit operations and enjoy using data to drive measurable portfolio performance improvements, we encourage you to apply.

  For more information or a confidential discussion please contact Sienna Coate Thompson at Talent International – Sienna.coatethompson@talentinternational.com

Technical Lead // Contract // Government

We are seeking a highly capable Technical Lead to play a pivotal role in a large-scale, multi-stream transformation program. This is not a traditional hands-on engineering role, it is a Technical Delivery leadership position requiring ownership, coordination, and influence across complex enterprise environments.

Working in close partnership with the Senior Project Manager, you will own and drive end-to-end technical delivery, ensuring multiple workstreams across integration, data platforms, and applications are aligned, sequenced, and delivered successfully.

Responsibilities Include:

• Leading technical delivery across multiple concurrent workstreams (integration, data, platforms)
• Translating architecture into clear, executable delivery plans
• Partnering with architects, engineers, vendors, and business stakeholders
• Driving Agile execution, backlog readiness, and delivery cadence
• Managing technical dependencies, risks, and cross-program impacts
• Acting as the key escalation point for technical challenges and blockers

What we’re looking for:

• Proven experience as a Technical Lead / Integration Lead / Platform Lead in complex enterprise programs.
• Strong background across enterprise integration, event-driven architecture, and data platforms
• Experience working with Salesforce, Snowflake & Kafka
• Demonstrated ability to lead delivery across multiple streams, not just hands-on development within one.

Due to the nature of the Project, the candidate Must Have experience working with Salesforce, Snowflake, Kafka and Integration projects.

If you are looking to step into a position where you can drive real delivery outcomes across a high-profile transformation, then apply today!