Collections Strategy Manager / Campaign Manager

📍 Parramatta, NSW
🕐 Full Time | Onsite

Talent International is partnering with a professional services organisation based in Parramatta to recruit an experienced Collections Strategy Manager / Campaign Manager to drive performance across contingent debt and PDL portfolios.

This role sits within collections strategy and portfolio performance rather than traditional marketing. You will design and optimise customer contact and recovery strategies across multiple communication channels to improve engagement, repayment outcomes and portfolio performance.

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Role Snapshot

• Salary: $110,000 – $145,000 + Super
• Newly created role within the Digital team
• Full-time onsite position in Parramatta
• Interview process: 1-2 interviews
  

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  The Role

  As the Collections Strategy Manager / Campaign Manager, you will develop and optimise collections and communication strategies across multiple credit portfolios.

  Working closely with operations, data and technology teams, you will analyse portfolio behaviour, refine contact strategies and drive improved recovery outcomes while ensuring all activities meet regulatory and compliance requirements.

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  Key Responsibilities

  Collections & Contact Strategy

• Develop and optimise collections and communication strategies across debt portfolios
• Design compliant customer contact journeys across SMS, email, outbound and digital channels
• Optimise channel mix, sequencing and engagement strategy to maximise recovery outcomes
• Identify performance gaps and implement improvements to campaign and contact strategies
  

  Data & Performance Insights

• Analyse portfolio and campaign performance using tools such as Power BI, Excel, SQL, Databricks and Genesys
• Identify behavioural trends and translate insights into strategic improvements
• Develop reporting and dashboards to support data-driven decision making
  

  Stakeholder Collaboration

• Partner with Operations, Portfolio Managers, Client Services, Data and Technology teams
• Lead campaign planning and performance review discussions
• Ensure strategies align with operational capability and portfolio objectives
  

  Risk & Compliance

• Ensure all strategies and communications align with regulatory and compliance frameworks
• Maintain strong governance and responsible collections practices
  

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  About You

  You will bring experience in collections strategy, campaign management, contact centre strategy or portfolio analytics within a regulated environment.

  Key skills and attributes include:

• Strong analytical mindset with the ability to interpret complex data sets
• High situational awareness and people intelligence when designing customer contact strategies
• Experience working in financial services, credit, collections, utilities or similar regulated industries
• Experience managing or analysing customer engagement campaigns
• Exposure to tools such as Power BI, SQL, SendGrid or Genesys is advantageous but not essential
• Understanding of Debt Collection Guidelines, privacy regulations and compliance frameworks

  Candidates with experience designing campaigns within banking or financial services environments will be particularly well regarded.

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  Success in the Role

  Within the first 3-6 months, the key focus will be improving revenue performance by increasing website traffic and demonstrating measurable financial improvements from campaign activity.

  After 6-12 months, success will be measured through clear, evidence-based improvements in portfolio performance and financial outcomes directly attributable to the strategies and campaigns implemented.

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  Team Structure

  The role reports to the Operations Executive – Innovation, Capability and Digital within the Digital team.

  Initially, the structure will include one team member reporting into the hiring manager, with close collaboration across operations, technology and data functions.

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  Why Apply

• Newly created strategic role with ownership of collections campaign performance
• Opportunity to drive measurable financial improvements across credit portfolios
• Collaborative environment working closely with operations, technology and data teams
• Work within a regulated financial services environment with strong governance standards
• Energetic, collaborative team culture
• Monthly massages and team perks
• Competitive salary package with opportunity to shape strategy and capability
  

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  If you are experienced in collections strategy, campaign analytics or credit operations and enjoy using data to drive measurable portfolio performance improvements, we encourage you to apply.

  For more information or a confidential discussion please contact Sienna Coate Thompson at Talent International – Sienna.coatethompson@talentinternational.com

Technical Lead // Contract // Government

We are seeking a highly capable Technical Lead to play a pivotal role in a large-scale, multi-stream transformation program. This is not a traditional hands-on engineering role, it is a Technical Delivery leadership position requiring ownership, coordination, and influence across complex enterprise environments.

Working in close partnership with the Senior Project Manager, you will own and drive end-to-end technical delivery, ensuring multiple workstreams across integration, data platforms, and applications are aligned, sequenced, and delivered successfully.

Responsibilities Include:

• Leading technical delivery across multiple concurrent workstreams (integration, data, platforms)
• Translating architecture into clear, executable delivery plans
• Partnering with architects, engineers, vendors, and business stakeholders
• Driving Agile execution, backlog readiness, and delivery cadence
• Managing technical dependencies, risks, and cross-program impacts
• Acting as the key escalation point for technical challenges and blockers

What we’re looking for:

• Proven experience as a Technical Lead / Integration Lead / Platform Lead in complex enterprise programs.
• Strong background across enterprise integration, event-driven architecture, and data platforms
• Experience working with Salesforce, Snowflake & Kafka
• Demonstrated ability to lead delivery across multiple streams, not just hands-on development within one.

Due to the nature of the Project, the candidate Must Have experience working with Salesforce, Snowflake, Kafka and Integration projects.

If you are looking to step into a position where you can drive real delivery outcomes across a high-profile transformation, then apply today!

Talent International is currently recruiting for a Secretariat Support Officer to work for the Local Government, based in Parramatta. This position is a contract role for up to 8 weeks with a view to be extended, and the role pays $57.28 per hour + Super.

About the Role

You will play a key role in supporting the coordination and delivery of Council Meetings and Councillor Workshops, ensuring smooth operations and high-quality administrative support to the Secretariat function.

This is a high-visibility role working closely with Councillors and senior stakeholders, requiring flexibility in office attendance and working hours to support meetings.

Key Responsibilities

• Coordinate and manage Council Meetings and Councillor Workshops end-to-end
• Provide efficient Secretariat support to Committee and Council meetings
• Attend meetings and workshops, including minute taking and action tracking
• Prepare and coordinate business papers, reports, presentations, and workshop materials
• Support staff in using Council’s business paper systems
• Act as a key point of contact for internal and external stakeholders
• Manage incoming correspondence, training coordination, and conference logistics
• Provide research, reporting, and project support to the Secretariat team
• Maintain accurate records and manage meeting-related documentation
• Deliver general high-level administrative support

About You

• Minimum 4+ years’ experience supporting Council, Board, or Senior Executives
• Strong background in high-level administration and stakeholder engagement
• Experience with MS Office and EDRMS systems
• Skilled in preparing and reviewing reports, presentations, and official documents
• High attention to detail with the ability to manage multiple priorities
• Excellent communication, organisation, and time management skills
• Ability to maintain confidentiality and discretion
• Typing speed of 60 WPM+
• Certificate IV in Business (Administration) or equivalent experience (desirable)

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Talent International is currently recruiting a People Data Coordinator to work for the NSW Government, based in Parramatta. This is a 6-month contract with a view to be extended. The role is paying $330 – $430/hour + Super.

Hours – 8 hours per day, 40 hours per week

3 days from office( from time to time due to project demand 4 to 5 days in office might be required)

HRIS systems experience desirable / Dayforce – Must Have / Ticketing systems such as Jira/ Service Now would be beneficial.

This role is ideal for an experienced HR operations or HR administration professional with strong HRIS experience, excellent attention to detail, and the ability to work in a fast-paced, process-driven environment.

Key Responsibilities

Transaction Handling & Execution

• Process end-to-end organisational and people data updates through the service management platform
• Action employee movements, position updates, reporting line changes, employee lifecycle transactions, and related HR activities
• Ensure all requests are processed accurately using standardised forms and procedures

Data Integrity & Compliance

• Maintain high levels of data accuracy and integrity within HRIS systems
• Conduct quality checks and audits on complex transactions including acting arrangements, salary adjustments, and pay class changes
• Ensure all transactions comply with HR policies, employment agreements, and legislative requirements
• Return incomplete or non-compliant requests with clear guidance for correction

Service Delivery & Collaboration

• Deliver transactions within agreed SLAs and KPIs
• Escalate complex or exceptional cases to Tier 2 support where required
• Collaborate closely with internal P&C teams and Service Delivery stakeholders

HRIS Superuser Support

• Act as a Dayforce superuser with strong understanding of system functionality and downstream impacts
• Support issue resolution, testing activities, and process improvements
• Ensure approved changes flow accurately across systems and databases

Required Skills & Experience

• Minimum 3 years’ experience in HR administration or HR support roles
• Strong experience processing HR transactions within large HRIS platforms
• Experience working with structured workflows, policies, and standard operating procedures
• Strong understanding of data integrity, compliance, and risk awareness
• Excellent analytical and problem-solving skills
• Experience using service management or ticketing systems
• Ability to work to SLAs, KPIs, and high-volume processing targets
• Strong communication and customer service skills
• Ability to work collaboratively in a team environment and adapt to changing priorities

Highly Desired

• Experience working with Dayforce (essentially preferred)
• Experience using ServiceNow, Jira, or similar ticketing systems
• Previous experience within HR Operations or Shared Services environments

Qualifications

• Certificate III in Business Administration or related discipline, or equivalent experience

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Talent International is currently recruiting a Mobile Service Support to work for the NSW Government, based in Parramatta. This is a contract role until 30^th June with a view to be extended. The role pays $540 per day + Super.

8 hours per day and 40 hours per week

About the Role

As the Mobile Service Support Specialist, you will support and implement enterprise mobility technologies including smartphones, tablets, and data SIM services across a large government environment.

You will work closely with internal stakeholders, vendors, and project teams to ensure mobile services are delivered efficiently, securely, and in line with enterprise architecture standards.

Key Responsibilities

• Support enterprise mobile devices including smartphones, tablets, and data SIM cards
• Coordinate mobile activations, deactivations, transfers, and device provisioning
• Perform mobile device rollouts, re-enrolments, migrations, and factory resets
• Manage and support mobile device management platforms
• Log and manage incidents and service requests through the ticketing system
• Provide phone and email support to internal stakeholders
• Assist with documentation, user guides, and process improvements
• Collaborate with vendors and internal teams to ensure compatibility and future readiness of mobile technologies
• Maintain compliance with ICT and information security policies

Skills & Experience Required

• Proven experience supporting enterprise mobile technologies and smart devices
• Strong experience with mobile rollouts, transfers, device resets, and re-enrolments
• Experience working within ICT support or project environments
• Strong communication and stakeholder engagement skills
• Advanced Microsoft Office skills
• Experience with:
• AirWatch / Workspace ONE MDM
• Google account creation and administration
• Mobile device troubleshooting and support
• Strong documentation and organisational skills
• Ability to troubleshoot issues and deliver solutions with minimal business disruption

Highly Regarded

• Samsung Knox
• Microsoft Intune
• ServiceNow

Security Requirements

Candidates must either hold or be willing to obtain a Baseline Security Clearance. Successful applicants will also be required to participate in security vetting procedures throughout the contract period.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Talent International is currently recruiting for a 3 x Secretariat Support Officer to work for the Local Government, based in Parramatta. This position is a contract role for up to 8 weeks with a view to be extended, and the role pays $57.28 per hour + Super.

About the Role

You will play a key role in supporting the coordination and delivery of Council Meetings and Councillor Workshops, ensuring smooth operations and high-quality administrative support to the Secretariat function.

This is a high-visibility role working closely with Councillors and senior stakeholders, requiring flexibility in office attendance and working hours to support meetings.

Key Responsibilities

• Coordinate and manage Council Meetings and Councillor Workshops end-to-end
• Provide efficient Secretariat support to Committee and Council meetings
• Attend meetings and workshops, including minute taking and action tracking
• Prepare and coordinate business papers, reports, presentations, and workshop materials
• Support staff in using Council’s business paper systems
• Act as a key point of contact for internal and external stakeholders
• Manage incoming correspondence, training coordination, and conference logistics
• Provide research, reporting, and project support to the Secretariat team
• Maintain accurate records and manage meeting-related documentation
• Deliver general high-level administrative support

About You

• Minimum 4+ years’ experience supporting Council, Board, or Senior Executives
• Strong background in high-level administration and stakeholder engagement
• Experience with MS Office and EDRMS systems
• Skilled in preparing and reviewing reports, presentations, and official documents
• High attention to detail with the ability to manage multiple priorities
• Excellent communication, organisation, and time management skills
• Ability to maintain confidentiality and discretion
• Typing speed of 60 WPM+
• Certificate IV in Business (Administration) or equivalent experience (desirable)

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

📍 Surry Hills, NSW (Hybrid)

Talent International is currently recruiting for a Media Advisor (Sales and Marketing) to work for the Local Government, based in Parramatta. This position is a 3-month contract with a view to be extended, and the role pays $71.06 per hour + Super.

7 hours a day / 35 hours a week

Key Responsibilities

• Monitor media and news cycles, preparing timely briefings and responses
• Develop and execute proactive media strategies and campaigns
• Write high-impact media releases, speeches, and briefing materials
• Act as the primary media contact for Council
• Build and maintain relationships with media, stakeholders, and government bodies
• Manage media issues, including crisis communications
• Coordinate media opportunities, events, and promotional activities
• Collaborate across internal teams to align messaging and strategy
• Engage with State/Federal MPs, agencies, and community groups
• Maintain awareness of current government policies and political landscape

About You
You are a strategic communicator with strong media relations experience and the ability to thrive in a fast-paced, politically sensitive environment.

Essential Experience & Qualifications

• Degree in Communications, Journalism, PR, Politics, or similar
• Minimum 5+ years’ experience in media, communications, or government relations
• Strong understanding of Local Government and NSW political landscape
• Proven ability to develop and deliver media strategies and campaigns
• Experience in crisis communications and stakeholder engagement
• Demonstrated network across media, government, and industry

Key Skills

• Exceptional written and verbal communication skills
• Experience writing speeches, media releases, and executive briefings
• Strong stakeholder management and negotiation skills
• Excellent organisational and time management abilities
• Basic video editing/content creation skills (highly desirable)

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Talent International is currently recruiting a Guest Services Officer to work for the NSW Government, based in Parramatta/Potts Hill. This is a 6-month contract with a view to be extended. The role is paying $35 – $40/hours + Super.

Hours – 7.6 hours per day, 38 hours per week

Key Responsibilities

• Deliver exceptional, customer-centric guest services to staff and visitors
• Greet, sign in, and assist visitors in a professional manner
• Manage incoming calls, requests, and queries efficiently
• Coordinate meeting room bookings, set-ups, and pack-downs
• Conduct regular site and floor walks to ensure safety, cleanliness, and compliance
• Log and follow up on maintenance and tenancy service issues
• Provide support for car park operations when required
• Assist in staff communications, updates, and internal announcements
• Support general administration and logistics tasks
• Monitor workload to meet service standards and KPIs
• Identify opportunities to improve user experience and service delivery
• Maintain compliance with building codes, fire, and emergency procedures
• Handle confidential information with integrity and discretion
• Collaborate with internal and external stakeholders
• Promote and uphold workplace safety and wellbeing standards

About You

• Minimum 3 years’ experience in Facilities Management or similar role
• Strong customer service and stakeholder engagement skills
• Experience in operational and transactional support services
• Proficient in MS Office and facilities/asset management systems
• Excellent communication, problem-solving, and organisational skills
• Ability to manage competing priorities in a fast-paced environment
• Strong attention to detail and commitment to service excellence
• Diploma in Facilities Management, Customer Service, or related field (or equivalent experience)

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.