Technical Support Engineers
Location: Parramatta/ Chatswood (1-2 days in each office)
Job Type: 12-month fixed term contract + extensions
Hours: Mon to Fri rotating 8-hour shifts between 7am to 8pm
Salary: 65k-95k package
Start Date: As soon as possible

About Us

Hiring multiple proactive and highly capable Technical Support Engineers across levels 1-3 to join a growing Service Desk & EUC team. The role blends hands-on IT support with responsibilities in managing and improving End User Computing (EUC) services across business units. You’ll be the go-to person for day-to-day support issues, while also owning the delivery and continuous improvement of desktop and mobility services nationally.

Position Summary

As a Technical Support Engineer, you’ll be supporting phone, face-to-face walk ups and EUC support to sites across the country across mobiles, iPads, laptops, peripherals, tech troubleshooting, managing projects to set-up new sites and provisioning. The role involves working Mon to Fri rotating 8-hour shifts between 7am to 8pm split between the Paramatta and Chatswood offices with once a month in Canberra.

Key Responsibilities

Service Desk Analyst (Level 1/2 Support):

• Deliver first-level IT support over the phone, onsite and via CRM.
• Troubleshoot issues across desktops, applications, connectivity, and peripherals.
• Perform user administration and basic training on in-house systems.
• Log, track, and escalate incidents and requests within SLA targets.
• Maintain asset registers and assist with the implementation of IT enhancements.
• Contribute to knowledge base documentation and process improvement initiatives.

End User Computing (EUC) Lead:

• Lead desktop and mobility support services across Service Stream.
• Ensure SLA performance for incidents, requests, and executive/VIP support.
• Drive compliance for patch management and security updates.
• Own and improve IT asset lifecycle management, including refresh and disposal.
• Provide advanced support and technical ownership of SCCM, Intune, and SOE management.
• Collaborate with stakeholders and vendors to uplift EUC capabilities using modern, secure, and cost-efficient technologies.
• Report on EUC service delivery outcomes and drive continuous improvements through Agile practices.

Skills & Experience

Essential:

• Minimum 1+ year in Level 1/2 IT support.
• Strong technical experience in EUC tools (SCCM, Intune, Active Directory, Microsoft 365).
• Solid understanding of Windows OS, desktop hardware, and mobility solutions.
• Experience in service leadership or team coordination.
• Ability to diagnose and resolve technical issues efficiently.
• Excellent communication and stakeholder engagement skills.

Preferred:

• Microsoft certifications (M365, Intune, Windows 10/11).
• ITIL Certification.
• Agile Certification (desirable but not mandatory).
• Experience in vendor management and service performance monitoring.
• Previous exposure to incident and change management frameworks.

What You Bring

• A strong customer-first mindset with the ability to work under pressure.
• Must Have full Australian Work rights
• Must have driver’s licence and own vehicle
• Natural leadership qualities and a collaborative approach.
• Passion for continuous improvement and innovation in IT services.
• High attention to detail and ability to manage competing priorities.

How to Apply

Apply now for a chat or send your resume to ryan.atack@talentinternational.com

Talent International is currently recruiting for a Finance Officer to work for the NSW Government based in Finance Officer to work for the NSW Government based in Parramatta. The position is a 3-month contract role with the possibility of being extended and pays $74 per hour + Super.

8 hours a day / 40 hours a week

The primary purpose of the role
Contribute to delivering the Operations Finance team’s project accounting, analysis and reporting accountabilities and priorities in order to achieve compliance with the client’s policies, Government Sector Finance Act and other statutory requirements.

Key accountabilities

• Utilise appropriate systems and processes to review, maintain and manage accounting and financial information to facilitate a robust and consistent approach to financial management as it pertains to client’s project accounting, ensuring compliance with client’s objectives, government policy, accounting standards and statutory requirements.
• Provide reporting and analysis specific to the team’s role in client’s overall financial reporting obligations.
• Support the Director and Manager by providing advice and support to key stakeholders on relevant financial matters to enable the achievement of efficiency and strategic outcomes.
• Educate and support relevant business areas to develop financial capability and improve confidence and accountability in financial business decision making in order to promote a consistent financial management approach across client.
• Participate in the development of management reporting tools and accounting methods to improve existing procedures and the communication of management information.
• Establish and maintain effective working relationships with key internal and external stakeholders, including senior managers and service delivery divisions, to exchange information, obtain cooperation and support and provide financial advice.
• Work effectively with team members towards meeting organisational objectives and priorities and provide feedback to each other on tasks undertaken.
• Participate in data analysis, data mapping and data validation required for data migration in the SAP Hanna implementation.

Key challenges

• Ensuring financial reporting and advice is accurate, reliable and high quality to support effective decision making and meeting tight deadlines in an environment characterised by conflicting priorities and multiple stakeholders.
• Developing process improvements in data validation to ensure data accuracy and integrity in the financials, project accounting and project management system.
• Responding to ad-hoc requests for information not able to be met using standard system reports efficiently.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Talent International is currently recruiting for a Finance Officer to work for the NSW Government based in Finance Officer to work for the NSW Government based in Parramatta. The position is a 3-month contract role with the possibility of being extended and pays $74 per hour + Super.

8 hours a day / 40 hours a week

The primary purpose of the role
Contribute to delivering the Operations Finance team’s project accounting, analysis and reporting accountabilities and priorities in order to achieve compliance with the client’s policies, Government Sector Finance Act and other statutory requirements.

Key accountabilities

• Utilise appropriate systems and processes to review, maintain and manage accounting and financial information to facilitate a robust and consistent approach to financial management as it pertains to client’s project accounting, ensuring compliance with client’s objectives, government policy, accounting standards and statutory requirements.
• Provide reporting and analysis specific to the team’s role in client’s overall financial reporting obligations.
• Support the Director and Manager by providing advice and support to key stakeholders on relevant financial matters to enable the achievement of efficiency and strategic outcomes.
• Educate and support relevant business areas to develop financial capability and improve confidence and accountability in financial business decision making in order to promote a consistent financial management approach across client.
• Participate in the development of management reporting tools and accounting methods to improve existing procedures and the communication of management information.
• Establish and maintain effective working relationships with key internal and external stakeholders, including senior managers and service delivery divisions, to exchange information, obtain cooperation and support and provide financial advice.
• Work effectively with team members towards meeting organisational objectives and priorities and provide feedback to each other on tasks undertaken.
• Participate in data analysis, data mapping and data validation required for data migration in the SAP Hanna implementation.

Key challenges

• Ensuring financial reporting and advice is accurate, reliable and high quality to support effective decision making and meeting tight deadlines in an environment characterised by conflicting priorities and multiple stakeholders.
• Developing process improvements in data validation to ensure data accuracy and integrity in the financials, project accounting and project management system.
• Responding to ad-hoc requests for information not able to be met using standard system reports efficiently.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.