The Digital Support Engineer is a technical expert responsible for providing an exceptional level of IT support by combining both Service Desk and End User Computing (EUC) responsibilities. This role serves as the first point of contact for a wide range of technical issues while also handling escalations related to hardware, software, and digital workplace tools. The engineer will play a critical role in ensuring employee productivity by providing timely solutions and maintaining a high level of user satisfaction.

Key Requirements

This role is a pivotal blend of first-level support and advanced desktop engineering. You’ll need to demonstrate expertise across several domains:

Experience & Qualifications

• 3+ years of experience in an IT support or service desk role.

• Bachelor’s degree in Information Technology, Computer Science, or a related field; or equivalent professional experience.

• Proven experience in troubleshooting hardware and software for both Windows and macOS environments.

• Hands-on experience with the administration of Microsoft 365 and its core applications (e.g., Teams, SharePoint).

• Familiarity with IT Service Management (ITSM) principles and tools (e.g., ServiceNow, Jira).

• Certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator, or ITIL Foundation are highly desirable.

• Experience with Mobile Device Management (MDM) solutions and a basic understanding of network concepts (TCP/IP, DNS, DHCP).

Core Competencies & Responsibilities

1. Service Desk & First-Level Support:

   • Serve as the primary point of contact for all incoming IT support requests (phone, email, tickets, in-person).

   • Log, prioritize, and manage support tickets, ensuring timely resolution and clear end-user communication.

   • Provide expert troubleshooting for a wide range of issues, from password resets to connectivity problems.

   • Ability to be on roster and be flexible to cover all roster shifts needed for phone coverage.

2. Level 2 End User Computing (EUC):

   • Act as a technical escalation point for the service desk, providing advanced support for complex hardware and software issues.

   • Administer and manage end-user devices, including desktops, laptops, and mobile devices (Apple & Android).

   • Troubleshoot and resolve issues related to enterprise applications and digital workplace tools.

3. Operational Excellence:

   • Contribute to the creation and maintenance of a comprehensive knowledge base.

   • Identify and recommend opportunities for process improvement and automation.

   • Assist in the onboarding and offboarding of employees by provisioning and de-provisioning hardware and access.

4. Work Requirements:

   • Excellent written and verbal communication skills.

   • Outcome driven, organised, and adaptable.

   • Ability and willingness to travel as required.

   • Ability to be in the office 5 days per week.

Talent International is currently recruiting for a Guardian to work for the NSW Government, based in Parramatta / Sydney. This is a 2-3-month contract. The role is paying $45.01 per hour + Super.

Hours – 7 hours per day, 35 hours per week

Description:
This is for a Guardian position (not a welfare worker). Suitable for candidates with a Social Work or allied health degree. Or experience in case management (disability/ mental health)

Key Responsibilities

• Conduct visits with represented people to understand their circumstances and preferences, and develop decision-making plans.
• Make, implement, and monitor decisions within delegated authority in line with the Guardianship Act 1987 (NSW).
• Manage guardianship matters, ensuring compliance with all relevant policies, standards, and legislation.
• Liaise effectively with represented people, families, service providers, and stakeholders.
• Prepare professional reports and attend NCAT (Guardianship Division) hearings when required.
• Build knowledge of local community services, demographics, and support networks.

Key Challenges

• Managing complex and urgent cases while maintaining a person-centred approach.
• Applying sound judgment and empathy in sensitive decision-making situations.
• Collaborating with multiple stakeholders to achieve positive outcomes for clients.

About You

To be successful in this role, you will have:

• A degree in Social Work or Allied Health, or equivalent experience in case management (disability, mental health, or similar).
• Strong communication and stakeholder engagement skills.
• A proactive, compassionate, and professional approach to supporting people under guardianship.
• High attention to detail and understanding of relevant legislation and ethical frameworks.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Talent International is currently recruiting for an APS6 People Policy and Workplace Relations x 2 to work for one of our Federal Government clients based in Surry Hills or Parramatta. The position is a 6-month contract role with the possibility of extension and pays $60.26/hr + Super.

7.5 hours per day and 38 hours per week

The APS6 People Policy and Workplace Relations has reasonable autonomy and accountability to exercise both initiative and judgment in interpreting legislation and policy, as well as applying practices and procedures to achieve outcomes within its functions.

The position is required to provide detailed technical, professional, policy, operational support and advice in relation to complex problems. Where required, the role will coordinate and assist in the strategic planning, program and project management and policy development that support the client’s objectives.

The APS6 People Policy and Workplace Relations will have a considerable level of public contact in relation to complex, difficult or sensitive issues. It is required to liaise with a range of internal and external stakeholders in a representational role on behalf of the branch/division/client.

Responsibilities of the role include, but are not limited to:

• Researching, interpreting, and applying conditions contained in the client’s enterprise agreement, policies, procedures, and legislation.
• Supporting the implementation of business process improvement.
• Developing, reviewing and updating employment-related policies, procedures and delegations.
• Provide clear and accurate advice, developing manager capability and organisational understanding of employee relations and performance policies, practices and procedures.
• Establishing networks and maintaining relationships at all levels across clients and across the broader APS HR networks.
• Supporting, coordinating, and contributing to the effective design and delivery of HR projects.

(NOTE: the key responsibilities of the role are based on current priorities and may change over time)

Essential criteria:

• HR expertise, particularly on workplace conditions in an APS context
• Understanding, interpretation and application of HR related legislation as it relates in the APS context, including the Public Service Act and Enterprise Agreements.
• The ability to develop and draft HR policies and related processes under limited direction.
• Supporting implementation of finalised policies.
• Management and engagement of stakeholders, including working with subject matter experts to refine content.
• Review and evaluate existing policies.
• Drafting communications for different audiences, including the intranet and particular stakeholder groups.
• Ability to provide sound advice on workplace conditions and policy-related queries
• Awareness of Agency accessibility expectations and requirements.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Talent International is currently recruiting for an APS5 Property Officer to work for one of our Federal Government clients based in Parramatta and Penrith. The position is a 12-month contract role with the possibility of extension and pays $55.24/hr + Super.

7.5 hours per day and 38 hours per week

The APS5 Property (Labour Hire) is a team membership position and is accountable for organising their workflow and making independent decisions relating to an area of responsibility. The position will be required to provide policy advice within an area of specialisation, with advice based on policies and legislation.

This position is based onsite at the associated office location and requires regular physical attendance.

The APS5 Property (Labour Hire) will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve moderately complex to complex enquiries.

Responsibilities of the role include, but are not limited to:

• Engaging and monitoring third-party providers for property, shared services or other corporate operations matters.
• Responding to property and corporate services-related enquiries and issues from staff members.
• Contributing towards team planning, task assignment and monitoring activities that support the delivery and completion of work.
• Monitoring levels of stationery and consumables within a portfolio of clients’ locations and ensuring sufficient stocks are ordered and delivered to sites.
• Developing and maintaining carpark ballots and fleet vehicles.
• Supporting the development, implementation and maintenance of policies and procedures that support the activities of the team, including resolving or escalating emerging issues.
• Supporting the client’s staff of fleet, mail and other corporate operations matters.

Essential criteria

• A problem solver, who is accountable for organising their workflow and making independent decisions relating to an area of responsibility.
• Passionate about supporting quality business enabling services and working with our colleagues to achieve these outcomes.
• Can provide policy advice within an area of specialisation, with advice based on policies and legislation.
• Can undertake activities and tasks using available information where options are not always evident.
• Ability to engage with internal and external stakeholders.
• Ability to communicate and provide advice on a range of matters to resolve moderately complex to complex enquiries.
• Be located in or near the Parramatta or Penrith client’s Office and able to attend in-office at least 4 days per week.

Desirable criteria

• Relevant work experience working within property or corporate services settings.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Opportunity
Fantastic opportunity to join a leading infrastructure asset management ASX listed powerhouse with 2000+ staff in metropolitan and regional areas across the country.

This is a 6-month initial contract position to join a national technical support team with members across Melbourne, Sydney, and Brisbane.

Joining the Sydney team based full-time in Parramatta, you will be challenged to provide BOTH phone based AND face-to-face technical support in office with regular trips to Chatswood, Wetherill Park, Rockdale, CBD and inter-state in the northern region.

You will require a full driver’s licence and your own vehicle, ATO mileage allowances to be claimed and any travel related expenses reimbursed via a comprehensive Client travel policy. This Client offers a great work-life balance, generous training budget, leadership development program, and share matching scheme.

If variety is the spice of life, and you love spice and working with people then this is the position for you!

Role
A combination of Level 1/2/3 phone and face-to-face EUC support to staff and contractors across the Northern Region (NSW, ACT, Qld). You will be supporting applications, laptops, mobile devices, iPads/hand-helds, M365 and Windows 11 SOE hosted on AWS, peripherals (eg printers, scanners), networks, video-conferencing and audio-visual, MS Teams etc.

At times weekend and work outside hours may be required for new site installations and set-up. Working in a national team (with colleagues in Sydney and Brisbane), you will be on a rotating shift every 2 weeks supporting between 7am and 8pm AEST in a staggered start time (8 hours per day).

You will be engaging with all manner of stakeholders from GM and C’ suite executives to contractors and field engineers in remote sites, so great people skills and customer service ethic is required as well as good technical skills.

Requirements

• Minimum 4-5 years providing Service Desk and Desktop EUC support (phone based and onsite)
• Strong Microsoft SCCM, InTune Endpoint Manager, Windows 11, Azure AD, M365 suite, Zscaler, AWS hosted
• Demonstrated troubleshooting experience and ability to solve problems
• Knowledge and experience supporting CISCO networks and Palo Alto
• Ability to travel and juggle phone, email and face-to-face walk-up support to all levels within the organization
• Strong team-player, ability to operate independently in the field and communicate with your team and managers
• Strong ITIL Service Management, Problem and Incident Management, JIRA, Sharepoint, ServiceNow ITSM or similar (eg Remedy)
• Experience supporting similar sized organisations of 1000-2000 + national staff (metro and regional)
• Any experience in infrastructure, asset management, field service management, utilities, telecommunications, transport, mining, or managed services organisations engaged in these sectors would be highly regarded
• Access to own vehicle
• Ability to work on-site full time in Parramatta and travel as needed
• Sense of fun, engaging personality, 100% customer-centric approach
• Experience supporting Executives and GM’s as well as field services

Apply
Please contact Kylie.McManus@talentinternational.com // 0408 388 680. Successful applicants will be required to pass a national criminal history check.

Urgent role, interviews next week.

For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career

Talent International is currently recruiting for a Procurement Officer to work for the NSW Government, based in Parramatta/Hybrid. This position is a contract role for 4-month contract role with the possibility of extension. The role pays a rate of between $60 to $70 per hour + super.

Hours of Work: 7 hours p/d, 35 hours p/w

This role will provide advice and support to the Director of Procurement and the Procurement Manager, working across one of the following teams:

• Category Management
• Strategy & Policy
• Systems & Operations
• Governance, Audit & Reporting

Key Responsibilities

• Manage and deliver procurement projects on time and within scope.
• Provide sound advice to the Procurement team and business stakeholders on procurement activities, category management, supplier relationships, policy, governance and systems.
• Drive value-for-money outcomes while supporting social and environmental procurement objectives.
• Conduct business engagement, planning and analysis to support departmental objectives.
• Deliver accurate and timely advice, reports and submissions to stakeholders.
• Ensure procurement systems, reporting tools and spend analytics reflect best practice.
• Support procurement initiatives, projects and cross-skilling opportunities across the Department.

About You

• Strong background in procurement project delivery within government or large organisations.
• Knowledge of procurement frameworks, governance, policy and compliance.
• Excellent stakeholder engagement and communication skills.
• Ability to work across multiple projects and adapt in a fast-paced environment.

Benefits

• Join a respected NSW Government department.
• Competitive hourly rate.
• Hybrid work model – Parramatta office and work from home.
• Opportunity for contract extension.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.