🚀 Solution Architect – Unified Communications & Telephony

📍 Parramatta & Sydney Olympic Park (Hybrid)
📅 Contract until Feb 2027
🏛 Government Organisation | Critical Infrastructure Program

We are partnering with a major Government organisation delivering a large-scale Critical Network Program and are seeking an experienced Solution Architect – Unified Communications & Telephony to lead the design and modernisation of enterprise voice platforms.

This is a strategic architecture role focused on transforming legacy Cisco UC environments into secure, scalable, cloud-based UCaaS/CCaaS solutions supporting mission-critical and emergency communication services.

---

🔎 The Opportunity

You will take ownership of the end-to-end voice architecture within a complex Government environment, defining the future-state strategy and guiding migration from on-prem Cisco UC platforms to modern cloud collaboration solutions.

This role combines deep technical expertise, architectural governance, and senior stakeholder engagement.

---

🏗 Key Responsibilities

• Define and lead the enterprise voice & unified communications architecture roadmap

• Architect migration from Cisco UC (CUCM, Unity, UCCX, Expressway, etc.) to UCaaS/CCaaS platforms (e.g. Webex Calling/Contact Centre or equivalent)

• Design secure, resilient SIP trunking and emergency telephony solutions

• Develop HLDs, LLDs, and architecture artefacts

• Act as Design Authority for telephony solutions

• Oversee decommissioning of legacy platforms

• Provide technical leadership across build, migration, and operational transition

• Ensure solutions align with Government security, compliance, and resilience standards

---

✅ What We’re Looking For

• Extensive experience architecting enterprise unified communications solutions

• Deep expertise across Cisco UC stack

• Strong understanding of SIP, VoIP, telephony architecture & QoS

• Proven experience delivering telephony/cloud migration programs

• Experience working within Government or highly regulated environments

• Strong stakeholder engagement and vendor management capability

Desirable: CCNP/CCIE Collaboration or equivalent

---

🔐 Eligibility Requirements

• Australian Citizen / Permanent Resident / NZ Citizen

• Ability to obtain/hold Baseline National Security Clearance

• Comfortable working within a secure, critical-services environment

---

This is a rare opportunity to shape the future of communications within a high-profile Government digital transformation program.

📩 Apply now or reach out for a confidential discussion.

Talent International is currently recruiting a Customer Service Representative x 15 to work for the NSW Government, based in Parramatta. The position is a 4-month contract role with the possibility of extension. The role pays $281.52/ day + Super.

Hours of Work: 7 hours p/d, 35 hours p/w

Primary purpose of the role

Deliver customer-centric resolution services that uphold legislative requirements and organisational standards, supporting fair, timely, and transparent outcomes for consumers and businesses while contributing to a safe and informed marketplace.

Key accountabilities

• Deliver responsive and timely customer-centric resolution services that align with legislative requirements and organisational objectives
• Manage customer interactions and correspondence with professionalism and empathy, ensuring timely and accurate communication that supports positive customer experiences.
• Apply sound knowledge of relevant legislation, policies, and procedures to assess and resolve customer complaints, escalating complex matters appropriately to ensure responsible service delivery.
• Support the development and review of dispute resolution practices to drive continuous improvement and ensure effective, customer-centric outcomes.
• Use technology and digital tools confidently to manage cases, maintain accurate records, and monitor workflows to meet service standards.
• Support the development of knowledge resources and best practices that strengthen team capability and promote continuous improvement.
• Collaborate across functional areas to provide consistent and high-quality customer resolution services, adapting to changing priorities and service needs.
• Manage competing priorities and workload to meet agreed timeframes and quality standards.

Essential requirements

• Appointment and ongoing assignment may be subject to restrictions and the satisfactory participation in mandatory pre-employment and ongoing probity screening, in accordance with relevant Legislation and/or related policies.
• May be assigned or temporarily assigned to other roles under section 46 of the GSE Act as required to support surge operations across other teams within the division for a specified period, as advised.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

🏢 Network Architect – Contract | Sydney (NSW Government)

We are seeking an experienced Network Architect to join a large-scale NSW Government Critical Network Program, delivering a secure, resilient and scalable network environment supporting mission-critical public services.

This long-term program focuses on modernising legacy network infrastructure into a future-ready, enterprise-grade platform, enabling improved operational capability and supporting major digital transformation initiatives across NSW Government.
The scope includes site networking, network security, contact centre connectivity, corporate telephony and audio-visual services.

---

⚙️ Key responsibilities

• Lead the architecture and design of enterprise network and security solutions

• Act as design authority and technical subject matter expert across complex environments

• Design and integrate modern network technologies, including SD-WAN, SD-Access and security platforms

• Collaborate with architects, engineers, vendors and delivery teams to translate business and technical requirements into fit-for-purpose designs

• Lead technical workshops and design forums, addressing complex design and integration challenges

• Support the transition from legacy infrastructure to modern platforms, ensuring continuity of critical services

• Ensure solutions align with enterprise architecture standards, governance frameworks and long-term strategy

---

🎯 About you

• Extensive experience as a Network Architect or Senior Network Specialist in large, complex enterprise or government environments

• Strong hands-on design experience with Cisco SD-WAN, SD-Access, DNAC, Firepower and ISE

• Proven ability to design secure, scalable and highly available network architectures

• Experience working across multiple concurrent workstreams and stakeholder groups

• Strong communication skills, with the ability to engage effectively at both technical and senior stakeholder levels

---

🎓 Certifications & eligibility

• Cisco CCNP / CCIE (highly desirable)

• Ability to obtain and maintain Baseline National Security Clearance