Talent International is currently recruiting Guest Service Officer to work for the NSW Government, based in Parramatta OR North Ryde. The position is a a 6-month contract with a view to be extended, paying $40 to $45 per hour + Super.

7 hours per day/ 35 hours per week

Start Date: ASAP

Role 1 – Parramatta | $40-$45 per hour + super

• Based at Level 5, 1 Smith Street, Parramatta.
• Rotating coverage across Parramatta, North Ryde, Potts Hill and Homebush, usually working at one site per week.
• Rostered shifts include 7am-3pm, 8am-4pm and 9am-5pm.

Role 2 – North Ryde | $36.78-$40 per hour + super

• Predominantly based at 11 Julius Avenue, North Ryde.
• Occasional coverage at Parramatta and Potts Hill.
• North Ryde shifts are 7am-3pm. Coverage at other sites may involve 7am-3pm, 8am-4pm or 9am-5pm shifts.

Both positions are 6-month contracts with the possibility of extension, expected to commence at 35 hours per week, with the possibility of increasing to 38 hours per week.

Key responsibilities

• Deliver professional, customer-focused guest services to Sydney Water staff and visitors.
• Welcome and sign in visitors, answer calls and respond to enquiries and service requests.
• Coordinate meeting room bookings, setup and pack-down.
• Conduct regular floor and site inspections, logging safety, cleanliness and maintenance issues for resolution.
• Coordinate tenancy service requests and provide backup car park support when required.
• Assist with staff communications, intranet updates, general administration and logistics.
• Monitor service standards and identify opportunities to improve processes, knowledge resources and the workplace experience.
• Build effective relationships with internal and external stakeholders.
• Handle confidential and sensitive information with integrity and discretion.
• Support compliance with building, fire, emergency and workplace health and safety requirements.

Skills and experience

• A minimum of 3 years’ experience in Facilities Management.
• A Diploma in Facilities Management, Customer Service or a related discipline, or equivalent experience.
• Demonstrated experience providing operational and transactional business support.
• Proficiency in facilities, finance and asset management systems, along with Microsoft Office.
• Experience implementing process improvements with measurable results.
• Strong communication, stakeholder engagement, negotiation and conflict resolution skills.
• Excellent organisational skills, with the ability to manage competing priorities.
• A flexible, collaborative approach and availability to cover the relevant sites and rostered shifts.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Talent International is currently recruiting for an APS6 Technical Advisory to work for one of our Federal Government clients at Parramatta, NSW. The position is a contract till end of Dec with the possibility of extension. The role pays $61.86 per hour + Super.

7.6 hours per day and 38 hours per week

About the role

This role provides technical, professional, operational and policy advice on complex matters relating to participant supports and funding decisions. You will use your clinical or allied health expertise to help achieve consistent, high-quality outcomes, while working closely with internal stakeholders, delegates, partners and service providers.

The role offers a level of autonomy and requires sound judgement to interpret legislation, policy, procedures and practices. You may also provide guidance, coaching and support to team members while assisting with workflow priorities and team deliverables.

Key responsibilities

• Provide subject matter expertise and advice on appropriate supports to achieve participant outcomes.
• Use a coaching and mentoring approach to support consistent decision-making.
• Manage sensitive conversations relating to funding approvals and support needs.
• Liaise with stakeholders, delegates, providers and partners to achieve quality outcomes.
• Provide clear, accurate written and telephone advice, documentation and record keeping.
• Interpret legislation and policy to resolve complex matters.
• Contribute to planning, project work, program activities and policy development.
• Support team workflow management, priorities and professional guidance where required.

Required qualifications

Candidates must hold a degree, advanced diploma or relevant qualification in one of the following areas:

• Occupational Therapy
• Prosthetics and Orthotics
• Speech Pathology
• Physiotherapy
• Psychology
• Registered Nursing (eligible for AHPRA registration)
• Social Work
• Mental Health Practice
• Behaviour Support Practice
• Medico-Legal Allied Health
• Audiology

Skills and experience

• Strong written and verbal communication skills.
• Sound critical thinking, problem-solving and decision-making ability.
• Ability to manage sensitive information with professionalism and discretion.
• Strong stakeholder engagement and relationship-building skills.
• Ability to manage multiple tasks, work under pressure and maintain attention to detail.
• Experience providing guidance, mentoring or professional support to colleagues.
• Proficiency with Microsoft Office and relevant administrative systems.

Desirable experience

• Disability, hospital or aged care experience.
• Clinical experience within health or allied health settings.
• Experience providing clinical or technical advice at individual and systemic levels.
• Experience leading, mentoring or supporting staff to improve quality and consistency.
• Experience managing team deliverables and competing priorities.
• Eligibility for AHPRA or relevant professional association registration.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Talent International is currently recruiting for an EL2 Senior Enterprise Workforce Planning Specialist to work for one of our Federal Government clients at any of the NDIA’s office locations in NSW. The position is a 12 months contract with the possibility of extension. The role pays $754.20 per day + Super.

7.6 hours per day and 38 hours per week

About the role

You will lead enterprise workforce planning, bringing together workforce, financial and operational evidence to inform strategic decisions. This role involves developing workforce planning frameworks, evaluating scenarios and providing clear advice to senior leaders on workforce priorities, risks and recommended actions.

Key responsibilities

• Lead the development and operation of the organisation’s enterprise workforce planning methodology, evidence register and monthly integration cycle.
• Integrate workforce demand, supply, workforce mix, cost and funding evidence to establish a consolidated enterprise workforce position, supported by the Workforce Data Analyst/Specialist.
• Develop and evaluate defensible workforce scenarios, clearly outlining assumptions, impacts, risks and trade-offs for senior leaders.
• Prepare and present monthly executive position papers and supporting advice, highlighting key findings, decisions required and recommended actions.
• Provide authoritative workforce planning advice and lead stakeholder engagement to resolve issues and agree enterprise workforce positions.
• Establish and maintain governance for workforce planning assumptions, evidence, decisions, dependencies and actions to support transparency and accountability.

About you

You will bring demonstrated skills and experience in:

• Enterprise workforce planning and workforce strategy.
• Scenario modelling and workforce demand and supply analysis.
• Interpreting workforce and financial data to support evidence-based decisions.
• Executive reporting and presenting clear, actionable advice to senior leaders.
• Engaging stakeholders and resolving complex workforce planning issues.
• Developing methodologies and establishing workforce planning frameworks and governance.

Desirable experience

• Working within large, complex organisations.
• Public sector workforce planning and strategic workforce management.
• Mid-Year Economic and Fiscal Outlook (MYEFO) or budget-related workforce analysis.
• Operating model design, workforce allocation and governance.
• Preparing executive briefings.
• Integrating workforce, finance and operational datasets.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Talent International is currently recruiting for an EL1 Workforce Data Analyst to work for one of our Federal Government clients at any of the NDIA’s office locations in NSW. The position is a 12 months contract with the possibility of extension. The role pays $602.55 per day + Super.

7.6 hours per day and 38 hours per week

About the role

You will provide workforce analytics and reporting to support enterprise workforce planning. Bringing together workforce, financial and operational data, you will identify trends, improve data quality and support scenario modelling to inform strategic decisions.

Key responsibilities

• Manage the collection, validation and reconciliation of workforce, financial and operational data for the enterprise workforce planning cycle.
• Maintain workforce planning datasets, data definitions, source mappings, business rules and assumptions to ensure consistent and traceable analysis.
• Analyse workforce demand, supply, vacancies, recruitment, workforce movements, labour hire, contractors, partners and costs to identify trends, gaps and emerging pressures.
• Investigate data discrepancies and quality issues, collaborating with business areas to resolve them and document limitations and confidence levels.
• Produce reports, visualisations and analytical summaries for monthly enterprise workforce planning position papers.
• Support the Senior Enterprise Workforce Planning Specialist to develop and test workforce scenarios, assess impacts and document methods and outcomes.
• Collaborate with Finance, People and Culture, operational teams and data owners to validate findings and meet planning deadlines.

About you

You will bring demonstrated skills and experience in:

• Workforce analytics, including workforce and financial data analysis.
• Data cleansing, validation and reconciliation.
• Reporting, visualisation and the development of repeatable reporting products.
• Scenario modelling and the management of assumptions.
• Trend analysis to identify workforce gaps, risks and pressures.

Desirable experience

• Working within large, complex organisations.
• Public sector workforce planning and strategic workforce management.
• Mid-Year Economic and Fiscal Outlook (MYEFO) or budget-related workforce analysis.
• Operating model design, workforce allocation and governance.
• Preparing executive briefings.
• Integrating workforce, finance and operational datasets.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Talent International is currently recruiting multiple Customer Service Agent to work for the NSW Government , based in Parramatta. This position is a 6-month contract with a view to be extended, and the role pays $37.50 per hour + Super.

7.5 hours a day / 37.5 hours a week

Flexible/Hybrid working options available 

About the Role

The program delivers crisis payments and energy support worth millions of dollars annually.

In this role, you will:

• Assess customer eligibility for government assistance programs
• Communicate with customers via phone and email
• Liaise with energy retailers to coordinate support for customers
• Provide clear, accurate and empathetic customer service
• Work within established frameworks to make eligibility decisions
• Meet KPIs in a fast-paced, high-volume environment

About You

We are looking for candidates who have:

• Experience in high-volume contact centre or customer service environments
• Strong communication skills (written and verbal)
• Ability to quickly learn and apply complex information
• A proactive, adaptable and can-do attitude
• High attention to detail and integrity in decision-making
• Confidence working with vulnerable or distressed customers

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

An opportunity is available for an experienced Program Benefits Manager to join a large NSW public sector organisation. You will drive benefits realisation across programs and projects, ensuring investment delivers measurable business outcomes.

Working within the Project Management Office, you will partner with senior leaders, business owners and delivery teams to identify, measure and track benefits from initial planning through to business handover.

About the role

Your responsibilities will include:

• Managing the full benefits lifecycle, including identification, planning, measurement, monitoring and realisation.

• Developing benefits realisation plans, benefit maps, profiles and performance measures.

• Embedding the organisation’s benefits management framework into program and project delivery.

• Maintaining the Benefits Register and overseeing business impact assessments.

• Assessing risks, costs, issues and dependencies that may affect benefits delivery.

• Conducting benefits reviews and audits, identifying improvements and reporting progress to senior stakeholders.

• Translating measurable benefits into financial savings and operational improvements.

• Supporting business owners to take ownership of benefits following project delivery.

About you

You will bring:

• At least five years’ experience delivering benefits through program and project management, particularly within complex transformation, business integration or high-risk environments.

• Strong experience developing benefits management strategies and practical measurement tools.

• Expertise in identifying, benchmarking and assessing financial and non-financial benefits, including disbenefits.

• Strong financial acumen and the ability to quantify savings and business value.

• Sound knowledge of program and project management methodologies.

• Excellent stakeholder engagement, influencing and negotiation skills.

• The ability to manage competing priorities, resolve complex issues and work effectively through ambiguity.

Eligibility and pre-employment requirements

Applicants must be Australian citizens, Australian permanent residents, or New Zealand citizens holding a current New Zealand passport.

Pre-employment requirements include a National Police Check, Baseline National Security Clearance and two reference checks.

The role is 40 hours per week.

Apply now with your updated CV highlighting your benefits management and transformation experience.

Talent International is currently recruiting Assistant Business Development Officer to work for the NSW Government, based in Parramatta. This position is a 12-month contract with a view to be extended, and the role pays between $270 to $330 per day + Super.

7.5 hours a day / 37.5 hours a week

The role

• Assess and administer commercial licences, including Parks Eco Pass applications for tourism providers and filming permits.
• Coordinate approvals and act as a key contact for applications and correspondence.
• Build effective relationships with applicants and internal stakeholders.
• Monitor licence conditions and follow up on compliance requirements.
• Maintain accurate assessments and records while managing competing deadlines.

What you’ll bring

• Experience using Salesforce CRM and Content Manager.
• Commercial acumen and experience issuing, administering or regulating licences for commercial activities.
• Strong stakeholder communication, attention to detail and the ability to manage a high volume of applications.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

• Contract until 30 June 2027, with possible extension

• Senior hands-on Splunk Cloud engineering role

• Sydney Olympic Park | Predominantly onsite

The opportunity

A large, complex organisation is seeking a Senior Cyber Security Engineer with deep hands-on Splunk expertise. You will support and improve an enterprise Splunk Cloud environment covering approximately 30,000 devices.

This role combines platform architecture, engineering, implementation and BAU support. You will work alongside cybersecurity architects on major programs while mentoring engineers and strengthening the organisation’s internal Splunk capability.

Key responsibilities

• Design and improve the Splunk Cloud architecture.

• Deliver hands-on Splunk engineering and implementation.

• Onboard and integrate new log sources and security technologies.

• Configure parsing, indexing, data models, dashboards and alerts.

• Develop and tune Splunk ES correlation searches and detection use cases.

• Monitor platform health, performance, data quality and ingestion.

• Translate architectural designs into working technical solutions.

• Support BAU activities, incidents and major cybersecurity programs.

• Identify opportunities to improve platform capability and efficiency.

• Mentor and upskill approximately five to six engineers.

Skills and experience

• Extensive hands-on experience with Splunk at senior engineering, design or architecture level.

• Strong experience with Splunk Cloud and Splunk Enterprise Security.

• Demonstrated capability across platform architecture, configuration, administration and implementation.

• Experience with log onboarding, forwarders, indexes, source types, parsing and data models.

• Strong SPL skills, including dashboards, alerts, correlation searches and detection use cases.

• Experience managing enterprise-scale SIEM platforms and large data volumes.

• Ability to troubleshoot performance, integration and data-quality issues.

• Strong communication skills and experience mentoring technical teams.

• Ability to work independently across BAU activities and complex programs.

Broader engineering experience in one or more of the following areas is highly desirable:

• Cloud security

• DevSecOps and security automation

• Network security

• Endpoint or end-device security

• Cybersecurity engineering and architecture

AI Governance Analyst

We’re looking for an experienced AI Governance Analyst to join a Government organisation and support a key program of work across AI governance, assurance and governance uplift.

A major focus will be coordinating AI assessments and governance activities aligned with Government AI requirements, alongside progressing priority audit, assurance and compliance actions.

What You’ll Be Doing

• Coordinate AI governance activities and AI assessments in line with Government requirements.
• Support and progress the organisation’s AI governance work program.
• Maintain AI governance registers, ensuring quality, accuracy and appropriate escalation of high-risk or overdue matters.
• Progress priority actions arising from internal audits, assurance activities and policy commitments.
• Support implementation and uplift of the AI governance operating model, including ownership, decision rights, lifecycle controls and escalation pathways.
• Develop and improve governance processes and artefacts supporting scalable AI adoption.
• Support governance activities relating to Copilot, AI agents and emerging AI use cases.

About You

You’ll be an experienced governance, risk or assurance professional who understands AI governance within the NSW Government environment and can work autonomously with minimal direction.

To be considered, you will need:

• Previous NSW Government experience – essential.
• Experience with the NSW Government AI Assessment Framework (AIAF) and AI assessments – essential.
• Strong experience across AI governance, risk, assurance and compliance.
• Experience implementing or working with governance frameworks, policies, controls and compliance requirements.
• Experience coordinating governance assessments, reviews and assurance activities across multiple stakeholders.
• Understanding of AI lifecycle governance, including ownership, decision rights, controls and escalation pathways.
• Experience maintaining governance registers, tracking actions and progressing audit or assurance findings.
• Strong written communication skills, including executive reporting, governance papers, briefings and audit evidence.

This is a great opportunity for someone with genuine NSW Government AI governance experience to contribute to a high-priority program of work and help strengthen the governance and responsible adoption of AI.