IT Applications Service Delivery Manager
Overview
Our client is a premier boutique investment firm that prides itself on doing things differently. They aren’t interested in being a giant, faceless corporate machine; instead, they focus on delivering a top-tier digital experience for their clients and advisers.
They are looking for a savvy IT Applications Service Delivery Manager to join the inner circle. You’ll be the person ensuring their technology platforms aren’t just “operational,” but truly efficient and aligned with where the business is headed. You’ll be the bridge between high-level strategy and day-to-day execution, leading a talented team and keeping third-party vendors on their toes.
What the Day-to-Day Looks Like
- Owning the Experience: You’ll manage incidents, service requests, and changes, ensuring the business never skips a beat.
- The Connector: You’ll foster genuine collaboration between internal stakeholders and external partners. You’re the glue that keeps the tech ecosystem together.
- Operational Excellence: Using frameworks like ITIL or Agile, you’ll keep the software development lifecycle (SDLC) moving smoothly and predictably.
- People First: You aren’t just a manager; you’re a coach. You’ll lead and mentor an application support team to reach their full potential.
- Resource Savvy: You’ll handle the “nuts and bolts”-managing timelines, budgets, and resource allocations with a steady hand.
What You’ll Bring to the Table
We’re looking for a motivated IT professional who genuinely cares about service excellence.
- The Track Record: Significant experience leading an Application Support team who provide 2nd & 3rd level support.
- Communication is Key: You can translate “tech-speak” for executive-level reporting and build trust across the business.
- The Toolkit: A strong grasp of SDLC, incident management, and modern operational frameworks.
- The “Extra Mile” (Nice to Haves): If you have a background in Funds Management or Financial Services, you’ll hit the ground running. Experience with SaaS platforms, Vendor Management, or Cybersecurity will definitely move you to the top of the pile.
Why This Role?
This is a chance to move away from the “cog in the machine” life. You’ll have a seat at the table in an organisation where your work has a direct, visible impact on the company’s success. If you’re a natural leader who loves solving puzzles and making systems better, you’re going to fit right in.
Ready to make a move?
If you’re ready to help innovate and lead in a high-performing, boutique environment, we want to hear from you. Apply to JP Browne today and let’s get the ball rolling.