Platform Owner – Genesys Cloud

18-month contract | Auckland based

We’re looking for a Platform Owner to provide day-to-day technical leadership and support for a National Contact Centre’s core technology platforms, with a particular focus on Genesys Cloud.

You’ll be the main technical point of contact, working with business users, internal technology teams and support vendors to resolve issues, maintain reliable services and deliver system improvements.

What you’ll be doing

• Coordinating incidents, troubleshooting technical issues and working with support partners to restore services.

• Supporting the stabilisation, optimisation and ongoing improvement of Genesys Cloud and associated systems.

• Strengthening release, change and operational support processes.

• Managing vendor service performance and following up on issues and risks.

• Working with contact centre teams to understand their needs and recommend practical system improvements.

• Supporting requirements gathering, user acceptance testing and operational documentation for system changes.

What you’ll bring

• Experience technically supporting or administering Genesys Cloud in a live contact centre environment.

• Strong troubleshooting, incident and problem management skills.

• Experience coordinating technical vendors and internal support teams.

• An understanding of IT service management, release and change processes.

• The ability to explain technical issues clearly to business users.

• Experience taking ownership of system performance and driving improvements.

Interested? Apply with your CV or get in touch with Amber at amber.shaw@talentinternational.com for a chat.

Please note: we can only consider candidates that are in New Zealand and hold valid working rights

Opportunity knocks…

We are seeking experienced MuleSoft Engineers for multiple contract opportunities supporting a key technology project within a complex Auckland based organisation.

These are initially 3-month contracts, suited to hands-on integration specialists who can get up to speed quickly and contribute to project delivery.

Why you’re special…

• You have proven hands-on experience developing and supporting integrations using MuleSoft.
• You have experience working with APIs and integration solutions in complex technology environments.
• You are comfortable working alongside technical teams, and other business units to understand requirements and deliver quality solutions.
• You can hit the ground running and contribute effectively within a short-term project environment.

What’s in it for you?

• Opportunity to contribute to a key technology project.
• Initial 3-month contract engagement with immediate start.
• Fortnightly pay and access to additional benefits through our contracting platform.

Please apply now to register your interest.

We are only able to consider candidates with relevant NZ work rights who are already based in NZ.

For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career

Product Owner – Web & Digital Experience

About the opportunity

We’re partnering with an established Auckland organisation with a diverse portfolio of well-known brands.

You’ll own the direction, performance and continuous improvement of a diverse website portfolio, helping people discover and connect with Auckland’s destinations, experiences and events.

Combining strategic thinking with hands-on delivery, you’ll bring users, business stakeholders and delivery teams together to prioritise the work that creates the most value.

What you’ll be doing

• Develop and maintain a one-to-two-year product strategy and prioritised roadmap.

• Lead discovery to understand user needs, define opportunities and establish clear success measures.

• Translate priorities into deliverable initiatives, user stories and acceptance criteria.

• Use analytics, research and feedback to improve engagement, conversion and self-service.

• Champion usability, accessibility, content, SEO and the end-to-end customer experience.

• Work closely with marketing, content, design and technology teams, alongside external delivery partners.

• Manage competing priorities, dependencies, product health and technical debt.

• Contribute to vendor management, budgets and business cases.

• Identify practical opportunities for AI to improve website experiences and digital discoverability.

What you’ll bring

You’ll have at least five years’ experience developing, delivering and improving digital or web products, ideally including three or more years as a Product Owner or Product Manager.

We’re particularly interested in experience with:

• Owning or optimising public-facing websites in a complex organisation.

• Product strategy, roadmaps, discovery and backlog prioritisation.

• Customer-centred design, user research and measurable improvements.

• CMS platforms, web analytics, SEO, accessibility and system integrations.

• Agile delivery and working closely with multidisciplinary teams.

• Managing senior stakeholders, vendors and competing business needs.

• Emerging AI trends and their potential application to web experiences.

You’ll be a clear communicator who can explain the value behind a decision, make thoughtful trade-offs and keep teams focused on outcomes.

Interested?

Please send your updated CV highlighting your relevant experience against the role requirements.

We are only able to consider those candidates with relevant NZ work rights who are already based in NZ.

Technical Business Analyst – D365 Finance & Operations

Auckland | Contract | ASAP Start | Hybrid (3 days onsite)

About the Role

We are looking for an experienced Technical Business Analyst to support a business through the implementation of Microsoft Dynamics 365 Finance & Operations and related financial systems.

This is a hands-on contract opportunity where you’ll work closely with finance stakeholders, technical teams and external vendors to ensure the new systems and processes meet business requirements.

The project is already in the implementation phase, so we’re looking for someone who can hit the ground running, bring strong financial systems knowledge and confidently challenge solutions where needed.

Key Responsibilities

• Work closely with finance and accounting teams to understand existing processes and design improved end-to-end workflows.

• Translate complex finance and accounting requirements into clear functional and technical specifications.

• Support the implementation of Dynamics 365 Finance & Operations and related business systems.

• Act as the key link between internal stakeholders and external vendors, ensuring solutions meet business requirements.

• Review and challenge vendor configurations, recommendations and delivery outcomes.

• Support data mapping, cleansing, migration, validation and reconciliation activities.

• Coordinate and support User Acceptance Testing (UAT), end-to-end testing and defect resolution.

• Validate financial transactions, system integrations, workflows and reporting outputs.

• Support implementation readiness, cutover activities and post-go-live requirements.

About You

We’re looking for a confident, delivery-focused Technical BA who brings a strong understanding of financial accounting processes alongside proven ERP implementation experience.

Ideally, you’ll have:

• Strong experience as a Senior or Technical Business Analyst, particularly across ERP or financial systems implementations.

• Experience with Microsoft Dynamics 365 Finance & Operations (D365 F&O) or similar ERP platforms.

• Solid financial accounting knowledge, with the ability to understand and translate finance requirements into system solutions.

• Experience working directly with finance and accounting stakeholders to improve business processes.

• Hands-on experience across data migration, reconciliation, UAT and integration validation.

• Strong vendor management skills, with the confidence to challenge technical solutions and hold delivery partners accountable.

• Excellent stakeholder engagement, communication and documentation skills.

• A proactive, practical approach and the ability to work independently in a fast-moving project environment.

Experience across Dynamics CRM, Employment Hero or other financial systems would also be beneficial.

If you have strong ERP implementation experience, understand finance processes and enjoy bridging the gap between business and technical teams, we’d love to hear from you – Apply now or email amber.shaw@talentinternational.com

Opportunity knocks:

We are looking for a Service Delivery Lead to coordinate day-to-day IT services, keep stakeholders informed, and help the team meet its service commitments.

This position would suit an intermediate-level candidate with 5-7 years of IT experience, including 2+ years in a service delivery coordination role, who is ready to step into a role with strong vendor and SLA ownership.

This is a hands-on step-up role (not a senior management position)

Key responsibilities:

• Coordinate daily IT service operations and ensure actions are followed through to completion.
• Track performance against SLAs and escalate risks when needed.
• Coordinate IT equipment purchases with vendors and internal teams, ensuring requirements and timelines are met.
• Work with technical teams to resolve problems and maintain service quality.
• Keep stakeholders informed through clear, timely updates.
• Use ITIL practices to support consistent service delivery.

About you:

• Around 5 year’s experience in IT, including a couple of years in service delivery or coordination.
• Confident working in an SLA-driven environment and comfortable managing follow-ups and escalations.
• Strong vendor management/supplier coordination experience (holding external parties accountable to outcomes and timelines).
• Solid understanding of Microsoft environments (on-prem + cloud) so you can coordinate effectively with technical teams.
• Exceptional communication skills and the confidence to work with both technical teams and business vendors.

If you’re ready to take greater ownership of service delivery, we’d loveb to hear from you.

Project Manager – CRM & Digital Transformation

Are you a capable Project Manager who enjoys delivering complex digital systems and working across business, technology and vendor teams?

We are looking for a hands-on Project Manager to join a well-known Auckland organisation and deliver a varied portfolio of customer and digital transformation initiatives. Experience delivering Salesforce CRM implementations would be advantageous; however, we would also love to hear from you if you have successfully delivered comparable CRM, ERP or enterprise digital platforms involving complex data and system integrations.

This role would suit an experienced Project Manager ready to take ownership of complex projects and build their experience within a collaborative organisation.

The role

You will manage end-to-end delivery across projects: Salesforce CRM rollouts, improvements and platform enhancements; CRM and Single View of Customer initiatives; Integrations connecting CRM, eCommerce, point-of-sale and related platforms

You will be responsible for scope, planning, budget, resources, risks, dependencies, governance, vendors, testing, change, cutover and transition into business-as-usual operations.

What we are looking for

• Proven experience delivering complex digital or enterprise-system implementations

• CRM implementation experience with Salesforce, Microsoft Dynamics 365, SAP CRM/CX, Oracle CX, HubSpot or a comparable platform is highly desirable

• Alternatively, experience delivering complex ERP, HRIS, eCommerce, customer portal, CMS, POS, procurement, analytics or other integrated systems

• Strong understanding of data migration, systems integration, testing, cutover and operational transition

• Experience managing external vendors and multidisciplinary business and technology teams

• Excellent communication skills, with the ability to engage technical specialists, executives and non-technical operational stakeholders

• Strong planning, governance, risk, budget and dependency-management capability

• A practical, collaborative approach and willingness to roll up your sleeves in a lean technology environment

• Public-sector or similarly complex organisational experience would be advantageous

This is a permanent opportunity for someone seeking stability, meaningful delivery ownership and the chance to contribute to projects that support Auckland’s people, businesses and experiences.

If this sounds like the right next step for you, please apply with your updated CV

We are only able to consider those candidates with relevant NZ work rights who are already based in NZ.

Desktop / IT Support Engineer

Whakatāne, Bay of Plenty | Contract until January 2027 | Attractive daily rate

Join our client’s IT support team and provide hands-on, face-to-face technical support to hospital staff. This onsite contract offers an ASAP start through to January 2027, with potential extension.

You’ll help keep end-user technology running smoothly, resolving day-to-day issues and providing friendly, practical support in a busy healthcare environment.

What you’ll be doing

• Providing Windows desktop and end-user support.
• Troubleshooting laptops, desktops, docking stations, printers and peripherals.
• Supporting Microsoft 365 applications, including Outlook and Teams.
• Resolving user account, login and access issues.
• Logging, prioritising and managing incidents and service requests through ServiceNow.
• Working with other IT teams to escalate complex issues and keep users informed.

What you’ll bring

• Experience in desktop, deskside or Level 2 end-user support.
• Practical knowledge of Windows environments, Microsoft 365 and hardware troubleshooting.
• Experience resolving account and access issues, ideally using Active Directory.
• Familiarity with ServiceNow or a similar IT service management platform.
• Strong communication and customer service skills, with the ability to explain technical issues clearly.
• The ability to prioritise requests and take ownership through to resolution.

Previous healthcare IT experience would be useful, although candidates from other enterprise support environments are encouraged to apply.

What’s on offer

• An attractive daily rate.
• An ASAP start, with a contract through to January 2027 with potential extension.
• The opportunity to support technology used by frontline healthcare staff.

Location

This role is onsite in Whakatāne. We welcome applications from candidates across the Bay of Plenty who can travel onsite, as well as those willing to relocate or stay locally for the contract.

Only applicants currently based in New Zealand with valid work rights will be considered.

For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career