Salesforce Business Analyst
Salesforce Business Analyst | 6‑Month Contract | Hybrid (Auckland/Hamilton)
The Opportunity
We’re seeking a Salesforce Business Analyst for a 6-month contract to support a major CRM transformation programme, implementing Salesforce to replace a legacy SAP environment and delivering a redesigned customer experience.
This role is hybrid, requiring 1 day per week onsite in Hamilton.
Programme Overview
The programme is focused on improving the end-to-end customer journey by enabling a self-service experience. Customers are looking for more autonomy and an easier way to manage day-to-day activities through a modern application.
Key Responsibilities
- Lead discovery to understand current-state (SAP) processes, pain points, and future-state (Salesforce) requirements.
- Facilitate workshops and stakeholder interviews to capture and validate business needs.
- Define and manage delivery-ready requirements including:
- Epics, features, user stories, acceptance criteria
- Process maps, customer journeys, and future-state operating processes
- Data, reporting, and integration requirements for SAP → Salesforce
- Collaborate with delivery teams and the implementation partner to support solution design and delivery planning.
- Ensure traceability from business outcomes through to build and test.
- Support testing and go-live readiness (UAT support, defect triage, change impacts).
Required Experience / Skills
- Demonstrated senior BA experience on Salesforce/CRM programmes.
- Experience with systems replacement programmes (ideally SAP to Salesforce or similar).
- Strong capability in integration analysis (interfaces, data flows, dependencies, impacts).
- Confident facilitation and stakeholder management (including senior stakeholders).
- Experience working alongside an external implementation partner / SI.
- Able to work 1 day per week onsite in Hamilton.
Nice to Have
- Experience delivering self-service portals / customer experience transformation.
- Exposure to contact centre / CX workflows.
- Experience in primary industry / rural / customer-led membership-style organisations.
Please note we can only accept applications if you are already living in New Zealand and or hold valid New Zealand working rights.