Are you a strategic, commercially savvy senior professional with a passion for designing and delivering premium, luxurious, unforgettable customer and client experiences? Then an exciting new adventure may await you and your career!
In proud partnership with Canopy Camping Escapes, we are searching for a Head of Host Experience & Growth. A newly created senior leadership role that will own, champion, and manage relationships with the valued ‘hosts’ (accommodation providers) from end to end.
About Canopy Camping Escapes
Canopy Camping Escapes specialises in curating a premium collection of unique places to stay – from glamping sites to cabins to luxe lodges – all with heart, personality, and a strong connection to nature. The host network is central to their success. Each one brings their brand promise to life by delivering beautiful stays and exceptional guest experiences.
About this role:
You’ll lead the entire host journey lifecycle, from qualifying and onboarding new hosts to ensuring their long-term success with a premium experience that exceeds expectations.
It’s a senior, strategic leadership role supported by a small team, but in true small-business Kiwi style, it also calls for a willingness to roll up your sleeves and pitch in wherever needed.
Reporting directly to the Co-Founders, you will:
- Develop, drive, and deliver a host experience strategy
- Create and implement a host communications plan
- Manage relationships with new and existing hosts end-to-end
- Review and refine technical systems (e.g., membership portal) to improve engagement
- Design and deliver host training programs and resources
- Analyse occupancy, market, and pricing data to support host success and returns
- Be part of a small, growing team on their unique and exciting adventures
About you:
You live, breathe, and dream customer experience, pairing a sharp strategic and commercial mindset with a strong results focus. Your exceptional communication and relationship-building skills are matched with analytical thinking and technical know-how.
What we will look for in applications will be:
- Extensive, proven experience managing customer, client, member, or host experiences end-to-end
- Evidence of exceptional relationship building and management
- Strong written and verbal communication skills
- Examples of driving new initiatives that enhanced customer, member, host experiences
- Ability to translate technical into plain language – whether itis numbers, trends, or tech
- Passion, energy, and drive!
With this role evolving from the Co-Founders’ previous responsibilities, you’ll bring the appetite to truly own it, love it, and make it your own.
This is a full-time role, however, outstanding applicants seeking four days a week will also be considered.
Benefits:
Working with the team at Canopy Camping Escapes, you will enjoy:
- Genuine support and commitment from the founders and team to help you succeed and grow professionally
- Opportunities to experience Canopy Camping escapes firsthand, including initial exploration trips and $1,000 each year to enjoy them
- Freshly fitted Otaki offices, with free car parking outside
- A flexible, supportive work environment that values work-life balance – 3 days in the office, 2 days from home
- An open, fun environment where your ideas matter.
If you’re interested, we can’t wait to hear from you! For more information and a full position description, contact Nicci McQueen on 027 297 8075 or Katie Kemp on 021 928 232 to discuss this opportunity further, or click APPLY NOW and submit your CV and cover letter.
Applications for this role will close on Wednesday 27th of August.
All applications will be acknowledged electronically.