Tenancy Manager - Housing First
In proud partnership with Dwell Housing Trust, we are seeking a Tenancy Manager to proactively and positively manage the tenancies and facilities across Dwell’s Housing First portfolio.
This is a unique opportunity for a confident communicator and skilled coordinator – someone motivated by social purpose and committed to creating positive, lasting outcomes for people and communities.
About Dwell Housing Trust and the Housing First Partnership
Dwell Housing Trust is a small, dedicated not-for-profit organisation driven by its vision to create “well-housed communities where people live well and do well.”
Housing First is a government-funded initiative based on an evidence-based approach to ending homelessness. It prioritises providing immediate access to permanent housing without preconditions.
Dwell Housing Trust will work in partnership with Downtown Community Ministry (DCM) to deliver the Housing First initiative – with Dwell focusing on providing and managing quality homes, and DCM supporting the people who live in them.
About the Role
This is a newly created position. It is a rare opportunity to join Dwell Housing Trust as it launches a new initiative supporting the government’s Housing First programme, commencing in 2026.
You will play a pivotal role in the setup and ongoing success of this service, helping to reduce homelessness and support people into safe, sustainable housing.
Working closely with the Tenancy Operations Manager and in partnership with a representative from Downtown Community Ministry(DCM), you will deliver a high standard of tenancy and housing services, acting as the key point of contact for all tenancy-related matters.
Key responsibilities include:
- Managing and supporting all aspects of tenancy agreements
- Maintaining regular, well-documented communication with tenants
- Coordinating services such as repairs, maintenance, and social support
- Conducting regular property inspections
- Administering new tenancy applications and onboarding processes
- Collaborating with the Dwell team to enhance housing practices and tenant support
About You
At Dwell, people come first – and as Tenancy Manager, that’s true for you too. You’ll bring a people-centred approach, strong teamwork skills, positive energy and motivation, and a commitment to continuous improvement.
Given the close partnership with DCM, your ability to work collaboratively while also managing responsibilities independently will be key. All site visits will be undertaken in partnership.
We’re looking for someone with:
- Exceptional communication skills, both written and verbal
- A genuine commitment to creating positive and meaningful tenant experiences
- Strong coordination and organisational ability
- The confidence to engage respectfully with people from diverse cultures, backgrounds, and circumstances
- A proactive, solutions-focused mindset and sound judgment
- Strong technical skills and confidence using new systems
- Flexibility and resilience – this is a new programme, and your adaptability and ideas will be valued
- A full, clean New Zealand driver’s licence
We welcome applicants from a wide range of backgrounds including property management, health, community housing, social services, customer service, or other not-for-profit roles.
The Details
This is a permanent, full-time role, based at Dwell’s Kilbirnie office. The position involves travel across properties and regular collaboration with the DCM team. Standard hours are Monday to Friday, with occasional after-hours or weekend work required to manage urgent issues.
Benefits You’ll Enjoy
- The opportunity to make a tangible difference in your community
- Workplace flexibility and a positive work-life balance
- A chance to shape and grow a newly created role within a new programme
- Support from a committed and passionate CEO and Tenancy Operations Manager
- A small, inclusive, and welcoming team environment
- A convenient Kilbirnie location with public transport access and free on-street parking
Ready to make a difference?
If this sounds like you, we’d love to hear from you! Apply now and help create housing solutions where people and communities can thrive.
To Apply:
Please prepare your CV and cover letter and click the link to submit your application now. For further information and to request a copy of the full position description, contact Katie Kemp – 021 928 232 or Nicci McQueen on 027 297 8075 at Talent.
Applications close at 9am on Monday 24th of November.
Only applicants with the right to work in New Zealand should apply.