Enterprise Risk Manager

  • Australia
  • Sydney
  • Contract
  • AU$1000 - AU$1250 per day + + Super

Our client, a leading financial services organisation based in Sydney’s CBD, are currently recruiting for an Enterprise Risk Manager in a 9 month daily rate contract.

The Enterprise Risk Manager will work on an enforceable undertaking driven by one of the governing bodies to address process, culture and compliance.

In this role, the Enterprise Risk Manager will be responsible for re-writing obligation management policies, conflict of interest polices and control policies.

Role responsibilities include:

  • Lead the comprehensive review, re-writing, and implementation of the organisation’s Obligation Management Policies to ensure all regulatory, legal, and internal commitments are systematically identified, tracked, and fulfilled.

  • Develop and embed enhanced Conflict of Interest Policies and associated procedures, including robust disclosure, management, and monitoring mechanisms, to safeguard organisational integrity.

  • Strengthen Control Policies and Frameworks across the enterprise, ensuring controls are effective, efficient, and adequately mitigate identified risks, particularly those highlighted in the enforceable undertaking.

Experience required:

  • Proven experience as a Senior Manager or equivalent in Risk Management, having worked on an enforceable undertaking in the past.
  • Strong banking domain experience (preferably from Big 4 banks).
  • Proven track record of successfully developing, implementing, and embedding enterprise-wide policies and procedures, particularly in obligation management, conflict of interest, and control frameworks.
  • Exceptional analytic and problem-solving skills, with the ability to identify root causes and develop practical solutions.
Apply now

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Talent Acquisition Manager

  • Australia
  • Sydney
  • Permanent
  • Negotiable
  • Location: Sydney | Hybrid (4 days in office)
  • Start Date: ASAP
  • Contract Length: Initial 3 months with potential for extension or permanent opportunity
  • Rate: $700 – $800 + super

Are you a confident, experienced TA leader ready to step into a fast-paced, high-stakes environment? We’re seeking a seasoned Talent Acquisition Manager to join a well-established Talent team at a leading Entertainment destination during a time of transition and transformation.

This urgent contract opportunity requires someone who can hit the ground running, take the reins of a high-performing team, and navigate ambiguity with a calm and strategic approach.

Key Responsibilities:

  • Lead and support a team of 5 TA professionals across varied portfolios
  • Provide strong leadership and guidance through change, maintaining best practice standards
  • Drive high-volume recruitment campaigns, including assessment centres
  • Engage with senior leaders and executives (including CEO) and represent TA at all People & Culture leadership meetings
  • Ensure compliance with regulated hiring processes, while embedding a focus on diversity and fairness
  • Partner closely with internal L&D, onboarding, and engagement specialists to deliver a seamless people experience
  • Confidently challenge, advise, and influence hiring managers on fair and equitable hiring decisions

About You:

  • Proven experience in a Talent Acquisition leadership role, ideally within a highly regulated environment
  • Calm under pressure, with the ability to lead through uncertainty and organisational change
  • Strong stakeholder management skills with the confidence to push back and drive best practice
  • Resilient and hands on

What’s On Offer:

  • An immediate opportunity to make real impact during a critical time
  • Supportive peers and a collaborative team culture
  • 3-month initial contract, with the potential for extension or permanency based on evolving business needs
  • Flexibility (hybrid model – 3-4 days in office preferred)

If you are interested, please APPLY NOW or email your CV to Sophia.parrelli@talentinternational.com

Apply now

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Boomi Developer

  • Australia
  • Sydney
  • Contract
  • AU$850 - AU$950 per day

Boomi Developers
Location: Sydney (3 days in office)
Job Type: 6-month contract + extensions
Salary: $850-$900+ pd
Start Date: As soon as possible

About Us

Hiring 2-3 solid mid to senior-level Boomi Integration Developers to join major transformation programs with Tier 1 enterprise clients in the Infrastructure Services sector. These are 6-month rolling contracts with a strong potential to extend or convert to permanent.

Position Summary

You’ll be embedded in fast-paced, delivery-focused teams, working on high-impact initiatives such as the replacement of legacy Oracle IFM and field service platforms-where Boomi is the core integration layer. Multiple workstreams are already underway, and the Minimum Viable Product (MVP) is actively in flight.

This is not suited to generic integration developers – we need deep Boomi experience. If you’ve spent the last few years in it and want to lead real delivery, we’d love to hear from you.

Key Responsibilities

  • Join the ServiceNow FSM project, a large-scale field service transformation
  • Boomi serves as the central integration backbone across multiple business units
  • MVP due October, first production deployment in February, with further rollout across BUs into 2025
  • Project team size: 40 people, a mix of perm, contract, and offshore resources
  • Also work alongside the Group Business Information Services Branch on both BAU and greenfield projects

Skills & Experience

  • 3-5+ years of recent, hands-on Boomi development (essential)
  • Strong integration design & development fundamentals – clean, scalable, and high-performance code
  • Experience in Agile delivery environments with project-based outcomes
  • Previous work in fast-paced, high-volume teams with multiple integrations
  • Effective communication skills to collaborate with stakeholders and technical teams
  • ServiceNow and AWS experience will be highly regarded
  • Must have full Australian working rights

Why Apply

  • Join a mission-critical transformation program with real business impact
  • Be part of a collaborative, delivery-focused, cross-functional team
  • Opportunity to transition into a permanent role
  • Make a visible impact as Boomi becomes the backbone of integration for these enterprises

How to Apply

Apply now for a chat or send your resume to ryan.atack@talentinternational.com

Apply now

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Business Development Manager

  • Australia
  • Sydney
  • Permanent
  • Up to AU$0.00 per annum

Business Development Manager

  • Location: Canberra, ACT
  • Opportunity: Full-time, Permanent role

Talent International is proud to partner with our long-standing client, an industry leader in smart, AI-driven surveillance and monitoring solutions. With operations spanning Australia and New Zealand, our client supports major industries including construction, government, mining, and civil infrastructure with advanced site security and compliance solutions.

The Opportunity

This is an exciting opportunity for an experienced Business Development Manager to take ownership of the ACT region and drive commercial growth. You’ll be joining an established, high-performing business and will be responsible for expanding its footprint across Canberra and the surrounding region – leveraging existing success and growing the territory further.

You’ll be focused on cold outreach, winning new business, and growing existing client accounts – focusing on high-value and high-potential clients. The role requires someone who can hit the ground running, build strong relationships, and deliver results from day one.

This is a full-time role based either in the office or on the road visiting clients. A valid driver’s licence and vehicle are essential.

Key Responsibilities:

  • Drive growth by winning new business and expanding high-potential client accounts
  • Conduct cold calls, outbound outreach, and client meetings across your territory
  • Follow up on high-value quotes and convert warm leads into long-term clients
  • Maintain and grow relationships with key customers while actively hunting for new opportunities
  • Own the GP performance of your territory, with incentives tied to % of GP over budget
  • KPIs will be based on outbound sales activity – e.g. customer meetings per week, quote follow-ups, new client acquisition
  • Report to the National Head of Sales and Marketing and work closely with the broader national sales team
  • Be either in the office five days per week or out meeting clients – this is a client-facing, field-based sales role

What We’re Looking For:

  • A seasoned BDM who can hit the ground running and take full ownership of the ACT territory
  • Proven success in B2B sales with strong cold outreach, client acquisition, and account management skills
  • Experience working autonomously – someone who thrives on ownership and accountability
  • A self-starter with high energy, discipline, and a strong learning mindset
  • Commitment to delivering “WOW” customer service and building lasting client relationships
  • Comfortable with CRM tools, structured processes, and activity-based KPIs
  • Relevant industry background experience is advantageous but not essential
  • Must have a driver’s licence and access to a vehicle

Why Join?

  • Take ownership of a high-potential region with the autonomy to run it like your own business
  • Work with innovative, AI-powered cloud surveillance solutions
  • Be part of a high-energy, high-performance culture with no negativity
  • Join a collaborative and supportive sales team with a national footprint
  • Make a real impact in a growing market and accelerate your career

APPLY NOW

If you’re a driven and experienced BDM who’s ready to own and grow the ACT market, we’d love to hear from you. Click Apply Now to submit your CV or reach out for a confidential conversation.

Apply now

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Monuments Coordinator

  • Australia
  • Sydney
  • Contract
  • AU$40 - AU$45 per hour

Talent International is currently recruiting for a Monuments Coordinator to work for a client based in Rookwood. This position is a contract role for 6 months initially with the view to go perm and is paying an hourly rate of $40 – $50/hour + Super.

6-month assignment , possibly temp to perm after 6 months

  • Monday to Friday, 38 hrs a week, hybrid , on site and WFH, initially would need to be on site full time for a period of time to learn the role
  • Transferable skills, anyone who has been a conduit between a buyer and a supplier, this role would with suppliers of monuments (memorial plaques, stonemasons etc), and the families purchasing the products.
  • Strong computer skills
  • Strong customer service skills
  • Please be aware that you will be dealing with family’s who are in a grieving process ordering arranging plagues etc. for their loved one’s burials and cremations sites.

We’re excited to offer a 6-month secondment opportunity for a Monuments Coordinator to join our Monumental team. As the first point of call for customers, you’ll play a vital role in delivering exceptional service, understanding customer needs, and identifying solutions to meet their requirements and budget.

About the Role:

You’ll be working within the Monumental team, providing administrative support and managing monumental enquiries. This role involves filtering orders to contractors and ensuring seamless communication with customers and suppliers.

Key Responsibilities:

  • Manage high volumes of customer calls and emails, providing professional and efficient support
  • Liaise with suppliers, place and track customer orders, and ensure timely processing
  • Educate customers on our memorial product range and offer tailored solutions
  • Develop strong relationships with suppliers and identify opportunities to grow our business
  • Maintain accurate records, process customer payments
  • Conduct on site checks of completed memorials to ensure suppliers meet our company standards
  • Meet with families to plan and arrange the wording on memorials
  • Provide technical support and advice for customers and refer complex queries to the Monuments Manager Requirements:
  • Previous experience in customer service/administration, preferably in a customer-facing or office environment
  • Data entry and strong typing skills
  • Excellent communication and interpersonal skills, with the ability to manage relationships and expectations
  • Sound computing skills, including MS Word, Excel, and Outlook
  • Professional and empathetic manner
  • Experience with Phoenix/Arrow online portal system and ordering inscriptions, ceramics or granite is desirable

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Interim Senior Manager, Marketing APAC

  • Australia
  • Sydney
  • Permanent
  • AU$160000 - AU$180000 per annum + bonus and flexible working

Senior Marketing Manager (Interim) – APAC
Location: Sydney, NSW

We’re looking for a strategic and hands-on Senior Marketing Manager to lead APAC marketing for a global SaaS brand. This parental leave cover role puts you at the centre of demand generation, events marketing, and customer engagement across the region – with strong potential to transition into a permanent role.

You’ll manage a small local team, work closely with sales leadership, and own the delivery of multi-channel campaigns and field events (100-150 attendees). As part of that team, you’ll also oversee a Marketing Manager and local BDR to ensure the marketing-to-sales funnel is friction-less, the lead engine is optimised, and high-quality pipeline is consistently generated and tracked.

This is a true player-coach role where you’ll shape local strategy, execute on it, and help drive real commercial outcomes.

What you’ll bring:

  • 8+ years in B2B marketing, with 3+ in a leadership role
  • Strong field marketing background, ideally in a SaaS company
  • Proven success running end-to-end field events and integrated campaigns
  • Experience across digital, content, ABM, customer marketing, and events
  • Background in smaller businesses or lean teams, with experience wearing multiple hats
  • Comfortable being a player-coach: must be able to execute as well as strategise
  • Strong communication skills and a data-driven mindset
  • Bonus: Experience in the recruitment or staffing sector
  • Must be Sydney-based with full working rights (citizenship or PR) – sponsorship is not available

Why you’ll want this job:

  • Autonomy & Impact: Lead strategy, own execution, and see the results
  • Career Cred: Drive high-profile campaigns in a globally recognised SaaS business
  • Team Culture: Work with a collaborative, people-first sales and marketing team
  • Hybrid Flexibility: Modern, hybrid workplace with trust and autonomy
  • Real Opportunity: Strong potential for the role to become permanent

Ready to step in and make your mark? Apply today and let’s chat!

Apply now

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Cyber Security Advisory Lead

  • Australia
  • Sydney
  • Permanent
  • 10% Bonus

Position Title: Cyber Security Advisory Lead
Location: Sydney, NSW
Employment Type: Full-Time
On-Site Requirement: Minimum 2 days per week on campus


About the Opportunity

One of our highly esteemed university clients-renowned for research excellence, innovation, and progressive thinking-is seeking a skilled and visionary Cyber Security Advisory Lead to join their Information Security team.

This is not a rigid corporate environment-unlike banking or traditional financial services, this role offers the chance to work in an open, collaborative, and intellectually rich setting where data sharing and creativity are vital to academic progress. This is a unique opportunity to innovate, influence, and be part of a mission-driven environment.

The successful candidate will lead a team of four cyber security professionals and play a key role in driving secure, scalable solutions across the university’s multi-cloud ecosystem. This position is ideal for someone who sees themselves progressing into a Head of Cyber Security or CISO role within the next 3-4 years.


Key Responsibilities

  • Lead and mentor a high-performing team of four cyber security advisors.

  • Provide strategic and hands-on guidance on secure cloud architecture, focusing on AWS and Azure platforms.

  • Collaborate across academic, operational, and IT functions to support secure digital transformation initiatives.

  • Contribute to and evolve the university’s cyber security strategy, policy framework, and risk governance.

  • Oversee security architecture reviews, threat modelling, risk assessments, and incident response planning.

  • Champion innovation and a proactive security culture that enables academic freedom and research collaboration.

  • Act as a trusted advisor to senior stakeholders, translating complex security concepts into business-relevant language.

  • Identify opportunities for continuous improvement and foster a security-first mindset across the institution.


About You

This is an ideal role for someone looking to make a long-term impact in a purpose-driven environment, who aspires to step into a Head of Security role in the next few years. You’ll bring a mix of deep technical capability, people leadership, and a collaborative mindset.

Essential Requirements

  • CISSP (Certified Information Systems Security Professional)

  • AWS Certified Solutions Architect – Professional

  • Azure Solutions Architect Expert

  • Demonstrated experience leading or mentoring high-performing cyber security teams.

  • Deep understanding of cloud security, risk management, and regulatory frameworks.

  • Strong stakeholder engagement and the ability to influence across all levels of the organisation.

  • Commitment to on-site presence at least 2 days per week.

Note: Applications without the above certifications and on-site availability will not be considered.


Desirable Attributes

  • Experience in higher education, research institutions, or similarly collaborative and data-rich environments.

  • Strong understanding of academic data protection, IP security, and compliance (e.g., ISO 27001, NIST).

  • Postgraduate qualifications in Cyber Security, Information Systems, or a related field.


What’s on Offer

  • A rare opportunity to lead and grow within one of Australia’s top universities

  • A dynamic, creative environment where innovation and collaboration are encouraged

  • Flexible working arrangements, professional development opportunities, and generous benefits

  • Clear pathway for career progression into Head of Cyber Security/CISO-level roles

Apply now

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APS3 Participant Support Officer

  • Australia
  • Sydney
  • Contract
  • Up to AU$37.36 per hour

Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients based in Moree, Nowra, Katoomba, Wagga, Chatswood, Burwood, Surry Hills, Dubbo, Lismore and Blacktown. The position is a 12-month contract role with the possibility of extension. The role pays $37.36/hr + Super.

7.5 hours per day and 37.5 hours per week

About the Role

The APS3 Participant Support Officer is a team membership position and is responsible for setting priorities and managing workflow for their role and producing work that is subject to regular monitoring by more senior client positions within their management structure.

The role requires the application of clerical, administrative support and operational tasks, including some basic research and analysis activities.

The APS3 Participant Support Officer is likely to have public contact and is required to communicate with and provide straightforward advice to a range of internal and external stakeholders.

Responsibilities of the role include but are not limited to:

  • Providing high-quality customer service as the first point of contact and resolution for participants, customers and stakeholders, in person, over the phone, via email and operating a counter and reception in client’s offices.
  • Providing the first point of contact and support for participants presenting for in-person appointments.
  • Resolving a high volume of straightforward enquiries using available information, advice and scripts.
  • Managing team email inboxes, calendars and appointments, ensuring responses are within timeframes.
  • Actioning straightforward planning pathway supplementary delegate tasks as per the NDIS Act and in accordance with work instructions and operational guidelines.
  • Escalating more complex planning tasks for response by senior team members or other Service Delivery teams.
  • Providing administrative and operational support to service delivery teams, including data entry, record keeping, coordinating and minuting internal meetings.
  • Arranging travel, processing invoices, raising resource requests and responding to property and maintenance issues.
  • Providing on-the-job support for peers and working collaboratively in a team environment.

Essential Criteria

  • Providing high-quality customer service as the first point of contact and resolution for participants, customers and stakeholders in person at front in the house, over the phone and via email.
  • Resolving customer enquiries, where there may not be clear advice, guidance or scripts and/or referring for response by the appropriate team, government or community service as per the NDIS Act, work instructions, operational guidelines and Ministerial direction.
  • Triaging of moderately complex enquiries to the appropriate team.
  • Managing and resolving participant matters as per the NDIS Act, work instructions, operational guidelines and Ministerial direction.
  • Making outbound calls to NDIS participants, providers and other stakeholders.
  • Undertaking suitability assessments for entry and exits into specialist planning streams.
  • Managing inboxes, including triaging and making decisions on priority and escalated participant matters and referring to appropriate service delivery team.
  • Assisting project management activities, such as the development of project plans, providing advice, assisting with research and analysis and supporting regular project reporting.
  • Assisting and researching solutions for moderately complex issues, including participating in risk management analysis ensuring priorities and timeframes are met.
  • Working collaboratively in a team environment, providing feedback, contributing to process improvement, team activities and on-the-job support.

Desirable Criteria

  • Empathy and excellent customer service skills for handling sensitive or challenging conversations.
  • Problem solving and decision making based on evidence and sound judgment.
  • Ability to manage multiple tasks, meet deadlines and adhere to schedules.
  • Ability to adapt to change and work in dynamic environments.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Senior CRM Application Support Specialist x 2

  • Australia
  • Sydney
  • Contract
  • Negotiable
  • Senior CRM Application Support Specialist
  • Initial contract up until December 2025
  • Adelaide Based // 100% Remote for Interstate candidates (must be in Australia)

One of our clients is seeking for an experienced Oracle CRM Application Support Specialist to work on the development and support of their new Engagement & Relations Management ecosystem. They are looking for a Functional Analyst and Application Administrator who is highly proficient in configuring and administering Oracle CX Cloud suite of applications with a focus on Oracle Service Cloud. The role will involve hands-on configuration and administration of the system and data work, as well as regular communication with both the business and team members across IT.

Key Skills & Experience:

  • Extensive experience in the analysis, design, configuration, administration and support of complex CRM solutions, with an emphasis on Oracle Service Cloud/RightNow implementations
  • Substantial experience working with highly integrated and complex ecosystems comparable with that of the university
  • Significant experience working with large volumes of data, with a focus on data quality, data analysis and reporting
  • Demonstrated experience working with business users to refine requirements and design integration solutions to meet their needs.
  • Demonstrated ability to quickly become a productive member of a cross-functional team.
  • Demonstrated skills in personal time management and the ability to maintain high productivity with minimum supervision.
  • Demonstrated ability to lead, teach and mentor less experienced information technology staff.
  • Additional experience configuring Oracle Marketing Cloud (Eloqua platform) would be an advantage.
  • Demonstrated understanding of the business user perspective and the ability to develop technical designs in response to both documented and evolving user requirements is essential for success in this role.

If the above role sounds of interest, please click on “Apply Now”, or get in touch with Ivan via E// ivan.aureus@talentinternational.com for a confidential chat!

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Claims Officer

  • Australia
  • New South Wales
  • Contract
  • Up to AU$44 per hour

Talent International is currently recruiting for a Claims Officer to work for our client based in Newcastle. The position is an 8-to-10-week contract and pays $44 per hour + Super.

Working Hours: 8 am – 4:30 pm

Start date: 21 July 2025

Key Responsibilities

  • Process Guaranteed Service Level (GSL) claims by checking customer eligibility
  • Analyse outage data and manage data processing tasks
  • Send SMS notifications to eligible customers and respond to enquiries
  • Follow up with customers via phone or email when additional information is required
  • Collaborate with a supportive team to ensure claim volumes are processed within deadlines

About You

  • Quick to pick up new systems and processes
  • High level of attention to detail and accuracy
  • Comfortable working under pressure and meeting deadlines
  • Customer service background is essential
  • Claims investigation experience (preferred but not essential)
  • Team player with a positive, can-do attitude
  • Strong computer skills – confident with CRM systems, Microsoft Office, and Power BI reports
  • Able to manage a high-volume workload without compromising on quality

Training & Support

You’ll receive a comprehensive online induction followed by on-the-job training and ongoing support from a collaborative and friendly team, both in the office and via Microsoft Teams.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Inside Sales Representative

  • Australia
  • Sydney
  • Permanent
  • AU$85000 - AU$100000 per annum + + Commission

Inside Sales Representative

Location: Seven Hills(Head Office)

Salary: $85,000 – $100,000 + industry-leading commission and incentives

Opportunity: Full-time, permanent role with clear progression to BDM

Talent International is proud to partner with our long-standing client, an industry leader in smart, AI-driven surveillance and monitoring solutions. With operations spanning Australia and New Zealand, our client supports major industries such as construction, government, mining, and civil infrastructure with advanced site security and compliance solutions.

The Opportunity

This role is perfect for someone who thrives in a fast-paced, high-visibility environment and is hungry for career development. You’ll work closely with the Head of Sales and Marketing with a clear career path into BDM opportunities.

Key Responsibilities:

Respond to inbound leads and proactively follow up on quotes

Reconnect with lapsed customers and identify cross-sell opportunities

Conduct outbound cold calls to drive new business opportunities

Be the first hire in a newly established Inside Sales function with room to grow

Thrive in a dynamic sales environment with high visibility and real impact

What We’re Looking For:

2-3 years in an inside sale, account development or similar B2B sales role

Proven experience in outbound sales and cold calling

Strong commercial acumen with a proactive, energetic attitude

Resilient, resourceful, and thrives on ownership and accountability

Relevant industry experience is highly desirable – construction, infrastructure, government, or mining

Experience using CRM and Sales tracking tools

Culture & Benefits:

Be the first in this role – shape the team, lead the way, and leave your mark

Clear career pathway into Business Development and team leadership

Work for an innovative business at the forefront of AI and cloud-based technology

Be part of a high-performing, collaborative and fun team culture

Ongoing sales training, mentoring and development opportunities

APPLY NOW!

If you’re a driven sales professional ready to make a real impact and fast-track your career, we’d love to hear from you. Click Apply Now to submit your CV or reach out for a confidential chat.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Technical Support Engineers

  • Australia
  • Parramatta
  • Permanent
  • AU$65000 - AU$95000 per annum

Technical Support Engineers
Location: Parramatta/ Chatswood (1-2 days in each office)
Job Type: 12-month fixed term contract + extensions
Hours: Mon to Fri rotating 8-hour shifts between 7am to 8pm
Salary: 65k-95k package
Start Date: As soon as possible

About Us

Hiring multiple proactive and highly capable Technical Support Engineers across levels 1-3 to join a growing Service Desk & EUC team. The role blends hands-on IT support with responsibilities in managing and improving End User Computing (EUC) services across business units. You’ll be the go-to person for day-to-day support issues, while also owning the delivery and continuous improvement of desktop and mobility services nationally.

Position Summary

As a Technical Support Engineer, you’ll be supporting phone, face-to-face walk ups and EUC support to sites across the country across mobiles, iPads, laptops, peripherals, tech troubleshooting, managing projects to set-up new sites and provisioning. The role involves working Mon to Fri rotating 8-hour shifts between 7am to 8pm split between the Paramatta and Chatswood offices with once a month in Canberra.

Key Responsibilities

Service Desk Analyst (Level 1/2 Support):

  • Deliver first-level IT support over the phone, onsite and via CRM.
  • Troubleshoot issues across desktops, applications, connectivity, and peripherals.
  • Perform user administration and basic training on in-house systems.
  • Log, track, and escalate incidents and requests within SLA targets.
  • Maintain asset registers and assist with the implementation of IT enhancements.
  • Contribute to knowledge base documentation and process improvement initiatives.

End User Computing (EUC) Lead:

  • Lead desktop and mobility support services across Service Stream.
  • Ensure SLA performance for incidents, requests, and executive/VIP support.
  • Drive compliance for patch management and security updates.
  • Own and improve IT asset lifecycle management, including refresh and disposal.
  • Provide advanced support and technical ownership of SCCM, Intune, and SOE management.
  • Collaborate with stakeholders and vendors to uplift EUC capabilities using modern, secure, and cost-efficient technologies.
  • Report on EUC service delivery outcomes and drive continuous improvements through Agile practices.

Skills & Experience

Essential:

  • Minimum 1+ year in Level 1/2 IT support.
  • Strong technical experience in EUC tools (SCCM, Intune, Active Directory, Microsoft 365).
  • Solid understanding of Windows OS, desktop hardware, and mobility solutions.
  • Experience in service leadership or team coordination.
  • Ability to diagnose and resolve technical issues efficiently.
  • Excellent communication and stakeholder engagement skills.

Preferred:

  • Microsoft certifications (M365, Intune, Windows 10/11).
  • ITIL Certification.
  • Agile Certification (desirable but not mandatory).
  • Experience in vendor management and service performance monitoring.
  • Previous exposure to incident and change management frameworks.

What You Bring

  • A strong customer-first mindset with the ability to work under pressure.
  • Must Have full Australian Work rights
  • Must have driver’s licence and own vehicle
  • Natural leadership qualities and a collaborative approach.
  • Passion for continuous improvement and innovation in IT services.
  • High attention to detail and ability to manage competing priorities.

How to Apply

Apply now for a chat or send your resume to ryan.atack@talentinternational.com

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.