Senior SQL Developer

  • Australia
  • Parramatta
  • Permanent
  • AU$150000 - AU$160000 per annum

Talent International, a leading Australian recruitment firm, have been engaged by our long standing client, a leading Professional Services consultancy. We are seeking a Senior SQL Developer.

Role Title: Senior SQL Developer

Contract Length: Permanent

Location + WFH Flexibility: Parramatta (some light travel to Melbourne as required) + hybrid flexibility

Salary: $150,000-$160,000 + super

Role Details:

* You will lead the stabilisation and modernisation of a 20-year-old bespoke .NET Framework and SQL platform (Debtrak), with a clear roadmap toward migration to .NET Core.

* Take ownership of a legacy .NET Framework + SQL Server platform that underpins mission-critical operations.

* Assess, untangle and modernise embedded business logic within a highly regulated environment.

* Oversee workflows and nightly batch processes tied to contractual and regulatory obligations.

* Support third-party integrations and collaborate closely with Data, ICT, Security and Business Applications teams.

* Provide technical leadership and mentorship to a mid-level developer.

Required Skills and Experiences:

* Strong SQL Server backend development experience.

* Strong .NET Framework and C# backend development capability.

* Experience working within legacy, imperfect systems and modernising them.

* Background in regulated, mission-critical environments (payments, PCI/DSS, ASIC compliance, transactional systems).

* Ability to operate in fast-paced, high-accountability operational environments.

* Experience with DebtTrak or similar debt collection platforms (highly regarded).

Additional Details & Benefits:

* Senior, principal-level ownership role with genuine technical influence.

* Opportunity to lead modernisation of a business-critical platform.

* Highly collaborative environment with structured BA and Data team support.

* Exposure to enterprise clients with strict contractual and compliance standards.

* Hybrid working model with strong leadership backing.

To Apply:

If this sounds like your next opportunity or you would like to hear more, please ‘apply now’ and submit your resume

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Quality Engineer/Mobile Apps Tester - Contract

  • Australia
  • Sydney
  • Contract
  • Negotiable

Senior Mobile QA Engineer
Global Consultancy Client
Sydney, Hybrid or Remote
Contract, 3 months with strong extension potential
$500 to $700 per day

Start date: 4 March 2026

A global consultancy is delivering a high profile digital transformation program for a leading Australian retail client and is looking for a Senior Mobile QA Engineer to join the team.

This is a high impact contract working on a next generation, agentic commerce platform across iOS and Android. You will play a key role in ensuring quality, stability and performance across mobile applications, working closely with engineering, product and DevOps teams.

What you’ll be doing

* Lead both manual and automated testing across iOS and Android mobile applications
* Design, build and maintain scalable automation frameworks using open source tools such as Appium, XCUITest, Espresso and Cucumber
* Develop and execute detailed test plans and test cases across UI and API layers
* Integrate automated testing into CI/CD pipelines and cloud environments including Akamai, Kubernetes and GCP
* Work closely with developers, product owners and DevOps to embed quality across the SDLC
* Investigate defects, troubleshoot issues and provide clear, actionable feedback
* Maintain high quality documentation for test cases, automation scripts and results
* Contribute to the continuous improvement of QA processes and tooling

What we’re looking for

* 10 plus years in functional and automation testing, with at least 3 years focused on mobile app testing
* Strong hands on experience with Appium, XCUITest, Espresso and Cucumber
* Solid understanding of object oriented programming, ideally with Java or similar
* Experience with unit testing frameworks such as JUnit and TestNG
* Proven experience in both UI automation and API automation, including tools such as Postman or SoapUI
* Experience integrating testing into CI/CD pipelines and working with cloud or service management tools such as Akamai, Kubernetes and GCP
* Strong analytical and problem solving skills
* Comfortable working in cross functional, agile teams
* ISTQB certification, desirable

Nice to have

* Experience delivering mobile solutions within retail or e commerce
* Exposure to agentic or AI driven commerce platforms

The set up

* 3 month initial contract with strong likelihood of extension
* Hybrid working arrangement
* Sydney based client
* Competitive day rate between $500 and $700 depending on experience

If you are a senior mobile QA specialist who enjoys building robust automation frameworks and working on large scale digital programs, this is a fantastic opportunity to step into a visible, business critical transformation.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Solutions Architect

  • Australia
  • Sydney
  • Permanent
  • Negotiable

Solutions Architect

Permanent | Full-Time | Sydney CBD | Hybrid (2 Days On-site)
Higher Education Sector

This is not a layered enterprise with teams of architects and developers sitting underneath you.

This is a lean, high-impact environment where your architecture decisions matter, and where you will personally own end-to-end solution design across multiple domains.

We’re partnering with a Sydney CBD-based higher education organisation seeking a Solutions Architect to join a small, capable technology team delivering critical transformation initiatives across student, finance and enterprise platforms.

The Opportunity

You will take ownership of solution design from discovery through to delivery – operating across applications, infrastructure and data.

Key programs include:

  • Uplift and re-architecture of Student Management Systems (SMS)

  • Student portal modernisation in a complex integration landscape

  • CRM and finance system enhancements

  • Broader enterprise integration and platform improvements

You’ll work closely with business stakeholders, vendors and operational teams – translating requirements into scalable, implementable solutions.

What Makes This Role Different

  • Small, lean team – no junior architects underneath you

  • No large internal development function – solutions must be practical and executable

  • High ownership and visibility

  • Broad domain exposure (applications, infrastructure, data, integrations)

  • Genuine opportunity to influence architecture frameworks and standards

This is a role for someone who enjoys wearing multiple hats and thrives in environments where adaptability and technical credibility are essential.

What You’ll Bring

  • 5+ years’ experience as a Solutions Architect

  • Strong hands-on engineering background (Senior Engineer level prior to architecture)

  • Ability to clearly step through solutions you have personally designed and delivered

  • Experience across integration, DevOps and enterprise platforms

  • Strong documentation capability (HLDs, LLDs, options papers, decision artefacts)

  • Proven ability to translate business requirements into technical design

  • Experience applying structured architecture frameworks (TOGAF preferred)

  • Confidence operating without large support structures

Why Join?

  • Permanent, full-time stability

  • Hybrid working (2 days on-site in Sydney CBD)

  • High-impact architecture ownership

  • Broad transformation exposure across critical enterprise systems

  • A role where your technical depth truly matters

If you’re a pragmatic, adaptable Solutions Architect who wants real ownership – not just governance – we’d love to speak with you.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Quality Engineer/Mobile Apps Tester - Contract

  • Australia
  • Sydney
  • Permanent
  • Negotiable

Senior Mobile QA Engineer
Global Consultancy Client
Sydney, Hybrid or Remote
Contract, 3 months with strong extension potential
$500 to $700 per day

Start date: 4 March 2026

A global consultancy is delivering a high profile digital transformation program for a leading Australian retail client and is looking for a Senior Mobile QA Engineer to join the team.

This is a high impact contract working on a next generation, agentic commerce platform across iOS and Android. You will play a key role in ensuring quality, stability and performance across mobile applications, working closely with engineering, product and DevOps teams.

What you’ll be doing

* Lead both manual and automated testing across iOS and Android mobile applications
* Design, build and maintain scalable automation frameworks using open source tools such as Appium, XCUITest, Espresso and Cucumber
* Develop and execute detailed test plans and test cases across UI and API layers
* Integrate automated testing into CI/CD pipelines and cloud environments including Akamai, Kubernetes and GCP
* Work closely with developers, product owners and DevOps to embed quality across the SDLC
* Investigate defects, troubleshoot issues and provide clear, actionable feedback
* Maintain high quality documentation for test cases, automation scripts and results
* Contribute to the continuous improvement of QA processes and tooling

What we’re looking for

* 10 plus years in functional and automation testing, with at least 3 years focused on mobile app testing
* Strong hands on experience with Appium, XCUITest, Espresso and Cucumber
* Solid understanding of object oriented programming, ideally with Java or similar
* Experience with unit testing frameworks such as JUnit and TestNG
* Proven experience in both UI automation and API automation, including tools such as Postman or SoapUI
* Experience integrating testing into CI/CD pipelines and working with cloud or service management tools such as Akamai, Kubernetes and GCP
* Strong analytical and problem solving skills
* Comfortable working in cross functional, agile teams
* ISTQB certification, desirable

Nice to have

* Experience delivering mobile solutions within retail or e commerce
* Exposure to agentic or AI driven commerce platforms

The set up

* 3 month initial contract with strong likelihood of extension
* Hybrid working arrangement
* Sydney based client
* Competitive day rate between $500 and $700 depending on experience

If you are a senior mobile QA specialist who enjoys building robust automation frameworks and working on large scale digital programs, this is a fantastic opportunity to step into a visible, business critical transformation.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Customer Experience Consultant

  • Australia
  • Sydney
  • Permanent
  • AU$65000 - AU$70000 per annum + Super

My client, an established and nationally recognised professional education provider, is seeking an experienced and proactive Reception & Administration Support professional to join their team in a dynamic hybrid role.

This position combines front-of-house reception responsibilities with finance and operations administration support. You will be the first point of contact for students, clients and visitors, while also playing an important role in supporting financial processes and campus operations. This is a full-time, office-based role suited to someone who enjoys working with both people and systems in a fast-paced, professional environment.

Key Responsibilities

Front of House & Customer Support

  • Welcome students, clients and visitors onsite and provide remote support where required

  • Respond to phone and email enquiries in a professional and timely manner

  • Maintain high campus presentation standards, including training room readiness and hospitality areas

  • Coordinate onsite logistics to ensure smooth daily operations

Finance & Administration Support

  • Manage invoicing, receipting and follow-up of outstanding accounts

  • Contact customers to resolve payment queries and support debt collection processes

  • Perform data entry, reconciliations and maintain accurate financial records

  • Support month-end processes and assist with daily operational administration

  • Liaise with internal teams and external stakeholders to resolve financial or operational queries efficiently

About You

You are organised, detail-oriented and take ownership of your work. You enjoy supporting both people and processes, and thrive in a structured, team-oriented environment.

  • Minimum 12 months’ experience in an administration or coordination role

  • Previous front-of-house or reception experience highly desirable

  • Strong communication and organisational skills

  • Proficient in Microsoft Office Suite

  • Experience with Microsoft Dynamics is advantageous but not essential

  • Professional presentation and customer-first mindset

What’s On Offer

  • Competitive salary package

  • Staff referral bonus

  • Employee Assistance Program (EAP)

  • Birthday leave and volunteering leave

  • 2 days paid study leave per year

  • Donation matching program

  • Access to thousands of professional development courses

  • Complimentary access to internal training programs

Apply now for immediate consideration.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Country Policy Analyst // AML & CTF

  • Australia
  • Sydney
  • Contract
  • AU$850 - AU$950 per day

We are seeking a highly motivated Country Policy Analyst with strong experience in Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) policy to support the policy changes.

This role will focus on monitoring regulatory developments, analyzing AML/CTF legislation and guidance, advising internal stakeholders, and engaging with regulators and industry bodies to ensure compliance and proactive policy positioning.

Responsibilities

  • Monitor and analyze AML/CTF laws, regulations, guidance, and enforcement trends within the country.

  • Assess the impact of regulatory changes on business operations and compliance frameworks.

  • Produce policy briefs, impact assessments, and advisory notes for senior leadership.

  • Track developments from financial intelligence units (FIUs), central banks, and supervisory authorities.

  • Liaise with regulators, industry associations, and external partners on AML/CTF matters.

  • Support responses to regulatory consultations and policy proposals.

  • Partner with Compliance, Legal, Risk, and Operations teams to interpret AML/CTF requirements.

  • Provide subject matter expertise on customer due diligence (CDD), enhanced due diligence (EDD), sanctions, suspicious activity reporting (SAR), and transaction monitoring obligations.

  • Support internal policy development aligned with national and international AML/CTF standards (e.g., FATF recommendations).

  • Conduct regulatory gap analyses and contribute to remediation planning.

  • Identify emerging AML/CTF risks and trends relevant to the country.

  • Support regulatory examinations, audits, and supervisory inquiries where required.

Requirements

  • Bachelor’s degree in Law, Public Policy, Finance, Economics, or related field.

  • 6+ years of experience in AML/CTF policy, financial crime compliance, regulatory affairs, or public sector financial regulation.

  • Experience working with regulators, central banks, FIUs, or financial institutions – Preferred
  • Strong knowledge of national AML/CTF legislation and FATF standards.

  • Experience analyzing regulatory frameworks and drafting policy documents.

  • Excellent written and verbal communication skills.

  • Strong analytical and research capabilities.

If you think you have the above skills and experiences, click the ‘Apply’ button or send your resume to alex.nguyen@talentinternational.com

Please Notes: Visa sponsorship is not available. Only shortlisted applicants will be contacted for this role.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Global Mobility Coordinator

  • Australia
  • Sydney
  • Contract
  • AU$550 - AU$700 per day

Talent International is currently recruiting for a Global Mobility Coordinator to join our client’s team based in Kensington. This position is a contract role for a 6-month contract with the view to be extended and pays a daily rate of $550 – $700/day + Super.

We are currently seeking an experienced Global Mobility Coordinator to join a well-established organisation based in Kensington. This is an initial 6-month contract opportunity with strong potential for extension.

This role sits within the Talent/HR function and plays a key part in supporting international and domestic employee mobility arrangements. Working closely with the Global Mobility Manager, you will provide high-level administrative and coordination support to ensure global mobility processes are delivered efficiently and compliantly across multiple business divisions.

Position Summary

The Global Mobility Coordinator supports the delivery of international and domestic mobility arrangements for employees. The role focuses on providing strong administrative support, ensuring compliance with relevant policies and procedures, and maintaining effective communication with key stakeholders.

This position reports to the Global Mobility Manager and has no direct reports.

Key Responsibilities

  • Assist in coordinating and administering employee relocations, including visa applications (document collection and follow-ups)
  • Prepare mobility documentation such as PR support letters and format visa documentation
  • Maintain and update mobility checklists and follow up with relevant stakeholders
  • Manage a central mobility mailbox and respond to enquiries in a timely and accurate manner
  • Process visa and relocation expenses as required
  • Upload visa documentation into relevant HR systems and maintain accurate employee records
  • Conduct Visa Entitlement Verification Online (VEVO) checks as required
  • Provide consistent, accurate, and customer-focused advice regarding mobility enquiries
  • Support the sponsored visa process through strong communication and administrative coordination
  • Apply relevant policies, procedures, systems, and guidelines related to global mobility
  • Provide administrative support on ad-hoc mobility projects
  • Assist the wider Talent/HR team during peak periods
  • Monitor, track, and report on task status to ensure quality and time metrics are met
  • Contribute to continuous improvement initiatives by reviewing processes and recommending enhancements
  • Adhere to organisational values, code of conduct, and health & safety policies

Skills & Experience

  • Relevant tertiary qualification or equivalent experience within HR, Talent, or Global Mobility administration
  • Demonstrated experience supporting employee relocation and visa processes
  • Strong written and verbal communication skills with excellent attention to detail
  • Ability to analyse and resolve complex or sensitive matters effectively
  • High proficiency in Microsoft Office applications and ability to quickly learn new systems
  • Experience using VEVO is highly regarded
  • Excellent time management skills with the ability to manage competing priorities
  • Ability to work collaboratively within a team while also taking initiative independently
  • Strong understanding of compliance, governance, and policy application
  • Commitment to maintaining workplace health and safety standards

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Commercial Manager Level 3

  • Australia
  • Sydney
  • Permanent
  • Negotiable

The Opportunity

An exciting full time opportunity with one of my clients, a Defence focused organisation supporting high impact capability and sustainment programs. Based in Sydney with hybrid onsite arrangements, this role suits a seasoned commercial professional who thrives in complex, high assurance environments and can deliver strategic advice alongside hands on contract management.

What You’ll Be Doing

Reporting to senior commercial leaders, you will provide strategic business advice, lead contract management activities, and support procurement processes end to end. You will work under limited direction and partner closely with internal teams, suppliers, and Defence stakeholders to optimise contract performance, manage risk, and ensure compliance.

Key responsibilities include:

  • provide expert commercial advice and contribute to strategic business planning
  • manage internal and external stakeholder relationships to drive delivery outcomes
  • project manage contract optimisation, including establishing plans, processes, and procedures
  • develop commercial documentation including business cases, strategies, plans, reports, tender documentation, and formal correspondence
  • develop and maintain contract management plans, systems, and tools
  • manage commercial relationships, identify issues early, and lead dispute resolution where required
  • oversee contract performance, including supplier deliverables, performance reporting, reviews, and cost management
  • undertake commercial governance and assurance activities
  • develop, review, and coordinate Deed, Contract Change Proposals
  • manage and support phase in and phase out activities

    What You’ll Bring

    To be successful in this role, you will have:

  • proven experience in commercial management within Defence or Defence related environments
  • a strong financial background, including cost management, financial analysis, and value for money assessment
  • deep end to end contract management capability, tendering, formation, delivery, change, and closure
  • strong working knowledge of Defence procurement and commercial frameworks
  • excellent stakeholder engagement skills, comfortable influencing at all levels
  • a proactive, solutions focused approach and ability to operate under limited direction

    Essential Requirements

  • Baseline security clearance is mandatory, applicants must already hold a current Baseline clearance to be considered
  • Defence experience is essential, this role supports Defence programs and requires familiarity with high assurance contracting and stakeholders
  • financial background is essential, the role is heavily focused on cost, performance, and commercial value

    Location and Work Style

  • Sydney based
  • hybrid onsite arrangement, local candidates only

    If you meet the essential criteria and want to step into a role with real Defence impact, reach out and I’ll share the full brief.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Security GRC Consultant

  • Australia
  • Sydney
  • Permanent
  • Negotiable

Security GRC Consultant
Permanent Opportunity
Salary, $80,000 – $110,000 inclusive of superannuation
Location, onsite 5 days per week
Security Clearance, Must hold current NV1 clearance

About the Opportunity

Our client is a leading global consultancy with deep capabilities across digital, cloud, security and transformation services. With a strong presence in the Australian market and a broad portfolio of government and enterprise engagements, they partner with organisations to deliver complex, high impact programs in secure and regulated environments.

Due to continued growth within their public sector practice, they are seeking a Security Assessment & Authorisation Consultant to join on a permanent basis. This role is ideal for a security professional experienced in risk management, accreditation and compliance within Australian Government frameworks.

Please note, candidates must hold current NV1 security clearance to be considered.

About the Role

As a Security Assessment & Authorisation Consultant, you will perform security risk management and assurance activities across systems, applications and third party services. You will ensure systems meet required security standards, risks are assessed and documented appropriately, and Authority to Operate, ATO, is obtained and maintained in line with government requirements.

You will work closely with system owners, architects, delivery teams, cyber specialists and compliance stakeholders to guide initiatives through the A&A lifecycle and ensure alignment with Australian Government frameworks and internal governance standards.

Key Responsibilities

Security risk management

* Conduct risk assessments to identify, analyse and mitigate security risks across projects and operational environments
* Facilitate risk workshops with key stakeholders to capture and validate security risks
* Monitor and report on risk status, treatment progress and residual risk to governance forums
* Ensure security controls are implemented and tested effectively
* Support day to day coordination of security deliverables alongside program leads

Security assessment and authorisation

* Execute security authorisation processes in line with the ISM and client specific security requirements, including RMF activities
* Prepare and maintain risk assessments, accreditation documentation and supporting artefacts
* Ensure compliance with required security controls across governance, identify, protect, detect and respond domains

Maintaining compliance

* Develop and maintain security documentation including policies, procedures and incident response plans
* Support compliance with Australian Government security requirements, including PSPF and ISM obligations
* Maintain accurate records of security authorisations, exceptions and audit evidence

Stakeholder engagement and reporting

* Liaise with Authorising Officers, system owners and project teams to ensure documentation meets required standards
* Provide guidance on ISM, Essential Eight and department specific controls during delivery
* Support the implementation and ongoing management of GRC tooling
* Track and report on authorisation status, deliverables and compliance gaps
* Assist with continuous monitoring and audit activities

Skills and Experience

* Experience in security risk management and system accreditation within Australian Government environments
* Strong understanding of PSPF, ISM and NIST aligned principles, govern, identify, protect, detect, respond
* Deep knowledge of Essential Eight requirements in classified or controlled environments
* Experience preparing and managing accreditation packages
* Strong documentation skills with high attention to detail
* Ability to interpret and apply ISM controls in practical delivery scenarios
* Experience with collaboration platforms such as SharePoint or Confluence
* Familiarity with GRC platforms and compliance tracking tools
* Strong stakeholder engagement and communication skills

Qualifications

* Bachelor’s degree in Cybersecurity, Information Technology or related discipline
* Certifications such as CISSP, CISM, CRISC, IRAP Assessor or equivalent highly regarded

Security Clearance Requirement

* Must hold current NV1 security clearance, this is mandatory
* Australian citizenship required
* Candidates without NV1 clearance will not be considered

What’s on Offer

* Permanent role within a globally recognised consultancy
* Salary range $80,000 – $110,000 inclusive of superannuation
* Opportunity to work on high profile, mission critical government programs
* Clear career progression pathways within a structured consulting environment

If you are an NV1 cleared security professional looking to step into a permanent consulting role where you can influence complex government environments, this is a strong opportunity to consider.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

APS3 Participant Support Officer

  • Australia
  • New South Wales
  • Contract
  • Up to AU$37.36 per hour

Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients based in Taree, Tamworth, Bega, Campbelltown, Port Macquarie, Moree, Coffs Harbour and Griffith. The position is a 12-month contract role with the possibility of extension. The role pays $37.36 per hour + Super.

7.6 hours per day and 38 hours per week

Hybrid Role

About the role:

The APS3 Participant Support Officer role will have a high level of contact with participants and other internal and external stakeholders and will provide high-quality customer service as the first point of contact and resolution for participant matters, either via front-of-house services, over the phone and via email.

The APS3 Participant Support Officer role is a frontline customer-facing role and requires attendance at a client’s office location.

New starters must attend the office each day for the first 12 weeks to enable optimum training and support while consolidating learnings from training.

Key skills required for role/s:

  • Providing high-quality customer service as the first point of contact and resolution for participants, customers, and stakeholders, in person, over the phone, via email, at the operating counter and reception in clients’ offices.
  • Resolving moderately complex and escalated customer enquiries, where there may not be clear advice, guidance or scripts and/or referring for response by the appropriate team, government, or community service as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
  • Managing and resolving participant matters as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
  • Analysing and managing workflow, including making recommendations to peers and supervisors about work allocation, ensuring Agency and Ministerial objectives are met.
  • Making outbound calls to NDIS participants, providers, and other stakeholders.
  • Undertaking suitability assessments for entry and exits into specialist planning streams.
  • Managing inboxes, including triaging, making priority decisions and escalated participant matters and referring to appropriate service delivery team.
  • Assisting project management activities, such as the development of project plans, providing advice, assisting with research and analysis, and supporting regular project reporting.
  • Assisting and researching solutions for moderately complex issues, including participating in risk management analysis ensuring priorities and timeframes are met.
  • Working collaboratively in a team environment, providing feedback, contributing to process improvement, team activities and on-the-job support.

Desirable skills to have for the role/s:

  • Excellent written and verbal communication and interpersonal skills.
  • Empathy and excellent customer service skills for handling sensitive or challenging conversations.
  • Problem solving and decision making based on evidence and sound judgment.
  • Ability to manage multiple tasks, meet deadlines and adhere to schedules.
  • Ability to adapt to change and work in dynamic environments.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

APS3 Participant Support Officer

  • Australia
  • New South Wales
  • Contract
  • Up to AU$37.36 per hour

Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients based in Taree, Tamworth, Bega, Campbelltown, Port Macquarie, Moree, Coffs Harbour and Griffith. The position is a 12-month contract role with the possibility of extension. The role pays $37.36 per hour + Super.

7.6 hours per day and 38 hours per week

Hybrid Role

About the role:

The APS3 Participant Support Officer role will have a high level of contact with participants and other internal and external stakeholders and will provide high-quality customer service as the first point of contact and resolution for participant matters, either via front-of-house services, over the phone and via email.

The APS3 Participant Support Officer role is a frontline customer-facing role and requires attendance at a client’s office location.

New starters must attend the office each day for the first 12 weeks to enable optimum training and support while consolidating learnings from training.

Key skills required for role/s:

  • Providing high-quality customer service as the first point of contact and resolution for participants, customers, and stakeholders, in person, over the phone, via email, at the operating counter and reception in clients’ offices.
  • Resolving moderately complex and escalated customer enquiries, where there may not be clear advice, guidance or scripts and/or referring for response by the appropriate team, government, or community service as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
  • Managing and resolving participant matters as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
  • Analysing and managing workflow, including making recommendations to peers and supervisors about work allocation, ensuring Agency and Ministerial objectives are met.
  • Making outbound calls to NDIS participants, providers, and other stakeholders.
  • Undertaking suitability assessments for entry and exits into specialist planning streams.
  • Managing inboxes, including triaging, making priority decisions and escalated participant matters and referring to appropriate service delivery team.
  • Assisting project management activities, such as the development of project plans, providing advice, assisting with research and analysis, and supporting regular project reporting.
  • Assisting and researching solutions for moderately complex issues, including participating in risk management analysis ensuring priorities and timeframes are met.
  • Working collaboratively in a team environment, providing feedback, contributing to process improvement, team activities and on-the-job support.

Desirable skills to have for the role/s:

  • Excellent written and verbal communication and interpersonal skills.
  • Empathy and excellent customer service skills for handling sensitive or challenging conversations.
  • Problem solving and decision making based on evidence and sound judgment.
  • Ability to manage multiple tasks, meet deadlines and adhere to schedules.
  • Ability to adapt to change and work in dynamic environments.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

APS3 Participant Support Officer

  • Australia
  • New South Wales
  • Contract
  • Up to AU$37.36 per hour

Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients based in Taree, Tamworth, Bega, Campbelltown, Port Macquarie, Moree, Coffs Harbour and Griffith. The position is a 12-month contract role with the possibility of extension. The role pays $37.36 per hour + Super.

7.6 hours per day and 38 hours per week

Hybrid Role

About the role:

The APS3 Participant Support Officer role will have a high level of contact with participants and other internal and external stakeholders and will provide high-quality customer service as the first point of contact and resolution for participant matters, either via front-of-house services, over the phone and via email.

The APS3 Participant Support Officer role is a frontline customer-facing role and requires attendance at a client’s office location.

New starters must attend the office each day for the first 12 weeks to enable optimum training and support while consolidating learnings from training.

Key skills required for role/s:

  • Providing high-quality customer service as the first point of contact and resolution for participants, customers, and stakeholders, in person, over the phone, via email, at the operating counter and reception in clients’ offices.
  • Resolving moderately complex and escalated customer enquiries, where there may not be clear advice, guidance or scripts and/or referring for response by the appropriate team, government, or community service as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
  • Managing and resolving participant matters as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
  • Analysing and managing workflow, including making recommendations to peers and supervisors about work allocation, ensuring Agency and Ministerial objectives are met.
  • Making outbound calls to NDIS participants, providers, and other stakeholders.
  • Undertaking suitability assessments for entry and exits into specialist planning streams.
  • Managing inboxes, including triaging, making priority decisions and escalated participant matters and referring to appropriate service delivery team.
  • Assisting project management activities, such as the development of project plans, providing advice, assisting with research and analysis, and supporting regular project reporting.
  • Assisting and researching solutions for moderately complex issues, including participating in risk management analysis ensuring priorities and timeframes are met.
  • Working collaboratively in a team environment, providing feedback, contributing to process improvement, team activities and on-the-job support.

Desirable skills to have for the role/s:

  • Excellent written and verbal communication and interpersonal skills.
  • Empathy and excellent customer service skills for handling sensitive or challenging conversations.
  • Problem solving and decision making based on evidence and sound judgment.
  • Ability to manage multiple tasks, meet deadlines and adhere to schedules.
  • Ability to adapt to change and work in dynamic environments.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.