Principal Resilience Consultant/Principal SRE

  • Australia
  • Sydney
  • Contract
  • AU$800.00 - AU$810.00 per day

Our client:
Talent International has been engaged by a leading global technology company delivering large-scale resilience programs in enterprise financial services.

This organisation partners with some of the most complex and highly regulated environments in Australia, supporting operational resilience, cloud transformation and modern engineering practices.

The role:
This is a senior contract opportunity for an experienced resilience practitioner who can independently lead resilience discovery and assessment activities across a large enterprise environment.

You will facilitate workshops with senior stakeholders, assess operational resilience maturity, identify critical dependencies and vulnerabilities, and deliver actionable recommendations that improve resilience posture across the organisation.

The role also requires strong DevSecOps and cloud engineering capability, with a focus on secure CI/CD, cloud infrastructure, Kubernetes and GitOps practices.

Key responsibilities:

  • Lead resilience discovery and assessment workshops with GMs and Heads of Function
  • Conduct operational and organisational resilience assessments across enterprise environments
  • Deliver maturity assessments, dependency mapping and impact tolerance analysis
  • Produce executive-ready reports, heatmaps and remediation recommendations
  • Drive stakeholder engagement and remediation planning across business and technology teams
  • Design and secure CI/CD pipelines with integrated security controls
  • Support cloud infrastructure and Kubernetes environments using Terraform and GitOps tooling

Skills and experience:

  • Proven experience leading resilience assessments within enterprise environments
  • Strong operational resilience, business continuity or organisational resilience expertise
  • Ability to independently facilitate workshops with senior business stakeholders
  • Excellent written communication and executive reporting capability
  • 7+ years’ experience across DevOps / DevSecOps environments
  • Strong Azure and Terraform experience
  • Experience securing CI/CD pipelines and integrating security tooling
  • Hands-on Kubernetes, Docker and container security experience
  • Strong scripting capability across PowerShell, Shell or Python
  • Experience with GitOps tooling including FluxCD, Helm and Kustomize

Benefits and additional information:

  • Sydney CBD location with hybrid flexibility (2 days WFH)
  • Immediate start preferred
  • Opportunity to work on a high-impact enterprise resilience program
  • Fast-paced, highly visible engagement within financial services

How to apply:
If this opportunity aligns with your background, please apply directly or reach out to Sienna Coate Thompson at Talent International for a confidential discussion.

Apply now

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Guardian / Social Welfare Officers

  • Australia
  • Parramatta
  • Contract
  • AU$40 - AU$45 per hour

For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career

Talent International is currently recruiting for multiple Guardian / Social Welfare Officer positions to join one of our NSW Government clients. These positions are contract roles currently approved till September 2026 + possible extensions. These positions offer hybrid model of working and will be based in either Sydney CBD, Parramatta, Gosford, Newcastle or Gosford.

Working Arranagement- Initially full time onsite for induction for the first 2 weeks then after that a hybrid flexible arrangement will be available – 3 days in the office and 2 days working from home.

About the Role:
In this vital role, you will support individuals with reduced decision-making abilities, ensuring their rights are protected and their well-being prioritized.As a Guardian, you will assist clients with their decision-making, advocate for their needs, and work in accordance with the Principles of the Guardianship Act 1987 (NSW). This position offers flexible and hybrid working options across multiple locations including Sydney City, Parramatta, Wollongong, Gosford, and Newcastle.

Key Responsibilities:

  • Uphold clients’ rights under guardianship legislation
  • Deliver compassionate and ethical support
  • Liaise effectively with clients, families, and support services
  • Prepare reports and manage cases with professionalism and accuracy
  • Respond to urgent needs promptly and responsibly

Ideal Skills and Qualifications:

  • Strong understanding of guardianship and advocacy principles
  • Excellent communication and decision-making skills
  • Ability to work independently and as part of a team
  • Knowledge of relevant legislation and policies

Preferred Experience:

  • Background in social services, community work, or related fields
  • Experience in guardianship, advocacy, or working with vulnerable populations

Join us and contribute to empowering individuals to live with dignity.
Apply now to become a Guardian and make a meaningful difference! Please send across your resume and and a cover letter in Microsoft word

Apply now

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Consultant Architect // Financial Services

  • Australia
  • Sydney
  • Permanent
  • AU$180000 - AU$190000 per annum

We are partnering with a leading enterprise technology and telecommunications organisation to recruit an experienced Consultant Architect to support major enterprise and financial services customers across large-scale ICT transformation initiatives.

This is a highly customer-facing role where you will act as the end-to-end solution owner across complex enterprise environments, working closely with account teams, technical specialists, delivery teams, and executive stakeholders to design strategic, commercially viable, and future-ready technology solutions.

You will play a critical role in shaping enterprise ICT strategies, leading customer engagements, producing solution artefacts and roadmaps, and articulating complex multi-domain solutions to both technical and non-technical stakeholders.

This opportunity is ideal for someone who enjoys operating across architecture, strategy, stakeholder engagement, solution design, and enterprise transformation within complex and highly regulated environments.

Responsibilities

  • Own end-to-end enterprise solution architecture for strategic customer engagements
  • Lead customer workshops and executive-level discussions across business and technology stakeholders
  • Develop enterprise ICT strategies, transformation roadmaps, and solution recommendations
  • Design integrated multi-domain solutions across networking, security, contact centre, cloud, and telecommunications environments
  • Produce high-quality solution artefacts including Statements of Work (SOW), technical documentation, architecture diagrams, and commercial solution inputs
  • Work closely with sales, delivery, engineering, and specialist architecture teams to shape customer outcomes
  • Coordinate technical and commercial inputs across multiple stakeholders and vendors
  • Support bid responses including RFPs, RFIs, and RFTs
  • Act as a trusted advisor to enterprise customers within highly regulated industries
  • Maintain awareness of emerging technologies, market trends, and vendor capabilities

Requirements

  • Strong experience working as a Consultant Architect, Solution Architect, Enterprise Architect, or Technical Consultant within enterprise ICT environments
  • Strong customer-facing and stakeholder engagement capability, including C-level communication and presentation skills
  • Experience designing enterprise-scale ICT and telecommunications solutions across complex environments
  • Strong understanding of:
    • SD-WAN
    • Enterprise networking
    • Security & SASE
    • Contact Centre platforms
    • Cloud and hybrid infrastructure environments
  • Exposure to technologies such as:
    • Palo Alto
    • Cisco
    • Meraki
    • Zscaler
    • NICE
    • Genesys
    • AWS / Azure / GCP
  • Experience producing solution artefacts, technical documentation, commercial inputs, and Statements of Work
  • Strong understanding of enterprise delivery, governance, and solution lifecycle management
  • Experience supporting large enterprise or regulated industry customers highly regarded
  • Financial services, banking, insurance, government, or telecommunications industry experience – A MUST
  • Strong commercial awareness with the ability to align technical solutions to business outcomes.
  • Experience working within large enterprise customer environments
  • Experience supporting complex transformation and migration initiatives
  • Exposure to enterprise networking, cyber security, and contact centre transformation programs
  • Familiarity with architectural frameworks such as TOGAF and/or ITIL

If you are interested in this opportunity, please click “APPLY NOW“. Alternatively, if you are keen to discuss further, please email me at alex.nguyen@talentinternational.com

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Financial Analyst

  • Australia
  • Parramatta
  • Contract
  • AU$64 - AU$65 per hour

Talent International is currently recruiting a Financial Analyst to work for the NSW Government, based in Parramatta. This is a 6-month contract with a view to be extended. The role is paying $65/hr + Super.

Hours – 7 hours per day, 35 hours per week

This role sits within the Management Reporting and Insurance Team and will support critical financial accounting, reporting, compliance, and month-end activities during a high-volume year-end reporting period.

Key Responsibilities

  • Prepare and review general ledger journals, accruals, provisions, and financial adjustments within MyWorkZone
  • Perform month-end and year-end financial close activities, including balance sheet and bank reconciliations
  • Raise Purchase Orders (POs), perform Goods Receipting, and process invoices for payment
  • Maintain and update vendor records, ensuring compliance with audit and financial requirements
  • Coordinate property deposits and settlement payments with Shared Services and Banking teams
  • Monitor payment approvals to ensure compliance with delegation limits and payment timeframes
  • Conduct weekly and monthly audits of P Card transactions and Purchase Orders
  • Review Aged Debtors and provide commentary on potential debt write-offs
  • Support internal audits, financial compliance activities, and continuous process improvements
  • Liaise with internal stakeholders and central agencies to support reporting and compliance outcomes
  • Assist with ad hoc financial reporting, analysis, and document retrieval through TRIM and MyWorkZone

About You

To be successful in this role, you will ideally have:

  • Previous experience in financial accounting, management reporting, or finance operations
  • Strong reconciliation and month-end close experience
  • Experience using ERP systems such as MyWorkZone, SAP, or similar finance systems
  • High attention to detail with strong analytical and problem-solving skills
  • Understanding of financial compliance, audit requirements, and procurement processes
  • Excellent communication and stakeholder engagement skills
  • Previous NSW Government experience will be highly regarded

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Sales Engineer // AI SaaS Infrastructure

  • Australia
  • Sydney
  • Permanent
  • AU$120000 - AU$140000 per annum + super + commission (80/20)

My client, a fast-growing AI infrastructure company is looking for an Enterprise Sales Engineer to support enterprise growth across Australia and the wider APAC region.

The business is building next-generation AI model inference and agent infrastructure that enables organisations to securely deploy and scale AI models within private environments. With strong momentum globally and a rapidly growing customer base, they are now investing heavily in their go-to-market capability across the region.

This role is ideal for someone who enjoys sitting between technology and business – helping customers understand how AI can practically be implemented within their environment, without needing to be deeply hands-on in engineering delivery.

The Role

This is a predominantly pre-sales focused role (approximately 80-90%), partnering closely with Sales to guide enterprise customers through discovery, solution design, technical demonstrations, and proof-of-value engagements.

You’ll operate as a trusted technical advisor, helping organisations understand where AI infrastructure and agent technologies can deliver commercial and operational value.

While you’ll need a solid technical foundation, this role is more consultative than deeply engineering-heavy. Offshore technical teams will support much of the hands-on implementation and setup work, while you remain customer-facing and solution-oriented locally.

Reporting directly to the Sales Manager, you’ll play a key role in helping shape the company’s enterprise growth strategy across Australia.

Key Responsibilities

  • Partner with Sales teams throughout enterprise sales cycles
  • Lead technical discovery workshops and customer conversations
  • Deliver product demonstrations and technical presentations
  • Support proof-of-value and evaluation engagements with customers
  • Translate customer challenges into AI infrastructure and deployment solutions
  • Act as a trusted advisor to both technical and non-technical stakeholders
  • Work closely with offshore technical teams responsible for implementation and setup
  • Provide customer and market feedback to internal product and leadership teams
  • Maintain clear CRM documentation across opportunities and customer engagements

About You

  • Experience in a Sales Engineering, Solutions Engineering, Technical Consultant, DevOps, or customer-facing technical role
  • Strong communication and stakeholder engagement skills
  • Ability to simplify technical concepts and articulate business value clearly
  • Exposure to AI, cloud, infrastructure, developer tooling, DevOps, data platforms, or modern SaaS environments
  • Technical understanding of scripting/programming concepts (Python exposure highly regarded)
  • Consultative mindset with the ability to engage enterprise customers strategically
  • Comfortable working in fast-moving startup or scale-up environments
  • Previous experience supporting technical pre-sales engagements is highly desirable

What’s on Offer

  • Opportunity to join a rapidly scaling AI infrastructure business at a pivotal growth stage
  • Strong exposure to enterprise AI transformation projects across APAC
  • Highly consultative and customer-facing role with genuine ownership
  • Hybrid working environment with flexibility and autonomy
  • Collaborative global team with strong technical leadership
  • Competitive salary aligned to broader SaaS pre-sales market expectations

Additional Details

  • Hybrid working model (initially remote, transitioning to 3 days in office)
  • Sydney-based
  • Reporting line into Sales leadership
  • Strong opportunity for growth as the business expands regionally

Apply now

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Project Officer

  • Australia
  • Parramatta
  • Contract
  • Up to AU$212.76 per day

Talent International is currently recruiting a Project Officer to work for the NSW Government, based in Parramatta. This position is a 6-month contract with a view to be extended, and the role pays $212.76 per day + Super.

7 hours a day / 35 hours a week

This role will support the development and delivery of operational policies, programs, and strategic initiatives focused on environmental and conservation outcomes. The successful candidate will work collaboratively across teams and stakeholders to support statewide program delivery and improve community and stakeholder engagement outcomes.

Key Responsibilities

  • Assist in the development, coordination, and implementation of policies, programs, processes, and guidelines
  • Provide operational and technical support to facilitate consistent program delivery across regions
  • Support communications and engagement strategies to improve program awareness and stakeholder outcomes
  • Contribute to multidisciplinary projects involving water management, biodiversity, and conservation initiatives
  • Prepare reports, briefing notes, submissions, and ministerial correspondence in line with government standards
  • Support strategic environmental water management and conservation programs

About You

  • Experience in project coordination within government or large organisations
  • Strong communications and stakeholder engagement skills
  • Ability to prepare high-quality written documentation, including reports and briefing papers
  • Experience working with policy, programs, or operational frameworks
  • Strong organisational skills with the ability to manage competing priorities
  • Understanding of environmental, conservation, or water management programs will be highly regarded

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Program Manager // Federal Government // 12 month initial Contract

  • Australia
  • Sydney
  • Contract
  • Negotiable

Program Manager // Initial 12-month contract with the possibility of extending up to 2 years

Talent International have partnered with one of the most prominent Government Agencies to find their next Program Manager.

The position is perfect for someone who has previously lead large scale Technology implementation programs or enterprise transformation programs.

What we are looking for:

  • Proven experience leading large technology implementation or enterprise level transformation programs,
  • Baseline Clearance required,
  • Experience with stakeholder management,
  • Strong program governance, planning, reporting, risk management experience,
  • Australian Government experience highly desirable.

What’s on offer:

  • Competitive daily rate,
  • Hybrid working arrangement,
  • Sydney CBD location,
  • Exposure to Australian Government.

If you are someone who has previously worked within Australian Government and are looking to get back in then apply today!

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Program Manager // Federal Government // 12 month initial Contract

  • Australia
  • Sydney
  • Contract
  • Negotiable

Program Manager // Initial 12-month contract with the possibility of extending up to 2 years

Talent International have partnered with one of the most prominent Government Agencies to find their next Program Manager.

The position is perfect for someone who has previously lead large scale Technology implementation programs or enterprise transformation programs.

What we are looking for:

  • Proven experience leading large technology implementation or enterprise level transformation programs,
  • Baseline Clearance required,
  • Experience with stakeholder management,
  • Strong program governance, planning, reporting, risk management experience,
  • Australian Government experience highly desirable.

What’s on offer:

  • Competitive daily rate,
  • Hybrid working arrangement,
  • Sydney CBD location,
  • Exposure to Australian Government.

If you are someone who has previously worked within Australian Government and are looking to get back in then apply today!

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Technical Account Manager

  • Australia
  • Sydney
  • Contract
  • AU$60 - AU$73 per hour

Talent International, a leading Australian recruitment firm, have been engaged by our long-standing client within the managed services and enterprise infrastructure space to recruit a Technical Account Manager to join their growing delivery team.

We are seeking a technically credible and customer-focused professional who is looking to step into a broader service delivery and customer ownership role within a highly stable enterprise environment.

Role Title: Technical Account Manager
Contract Length: Initial 12-month contract (highly likely to extend)
Location + WFH Flexibility: Sydney or Newcastle | Hybrid working flexibility available
Hourly Pay: Approx. $73/hour including super

Role Details:

* Manage end-to-end customer delivery across a portfolio of enterprise managed services customers
* Act as the key customer-facing contact for service delivery, governance, reporting, and operational coordination
* Work closely with infrastructure and operations teams to ensure contractual deliverables and SLAs are achieved
* Coordinate service reviews, risk management activities, and customer communications
* Provide commercially focused advisory support while maintaining strong stakeholder relationships
* Support delivery across infrastructure environments including cloud, storage, Windows, and enterprise operations

Required Skills and Experience:

* Previous experience in infrastructure, managed services, technical consulting, or service delivery environments
* Strong customer communication and stakeholder management capability
* Technical understanding across enterprise infrastructure environments
* Exposure to service delivery, account coordination, or customer-facing project environments
* Ability to balance operational delivery with customer engagement responsibilities
* ITIL or managed services experience highly regarded

Additional Details & Benefits:

* Strong opportunity for long-term extension within a stable customer environment
* Ideal for candidates wanting to transition from technical delivery into customer/account ownership
* Supportive team environment with long-standing enterprise customers
* Flexible working arrangements with low travel requirements
* Excellent opportunity to grow within a modern managed services delivery function

To Apply:

If this sounds like your next opportunity or you would like to hear more, please apply now and submit your resume!

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

SAP Sales & Logistics IT Support Consultant

  • Australia
  • Sydney
  • Permanent
  • AU$150000 - AU$180000 per annum

Talent International, a leading Australian recruitment firm, have been engaged by our long-standing client, Refresco, a global manufacturing and distribution organisation. We are seeking an experienced SAP S/4HANA Sales & Logistics IT Support Consultant to join their operational support team based in Bankstown.

Role Title: SAP S/4HANA Sales & Logistics IT Support Consultant

Contract Length: Permanent Opportunity

Location + WFH Flexibility: Bankstown | Fully Onsite 5 Days Per Week

Salary: Up to $180,000 Base + Super

Role Details:

  • Provide hands-on SAP support across sales, warehousing, inventory and distribution operations
  • Support SAP S/4HANA logistics processes across SD, MM, WM/EWM and Inventory Management
  • Troubleshoot operational issues relating to deliveries, dispatch, stock movements, pricing, ATP and master data
  • Support warehouse handheld/RF solutions and inventory management activities including stock takes
  • Assist with goods receipt, picking, packing and goods issue processes
  • Work closely with warehouse, procurement, finance and production teams to resolve business-critical issues quickly
  • Monitor logistics processes and proactively identify operational risks or recurring issues
  • Escalate complex issues to global L2/L3 support teams while managing incidents through to resolution

Required Skills and Experience:

  • 10+ years SAP experience across SD, MM, WM and/or EWM
  • Strong SAP S/4HANA support experience within logistics, warehouse or supply chain environments
  • Experience supporting fast-paced operational or production environments
  • Strong understanding of warehouse operations, inventory movements and logistics processes
  • Experience supporting pricing, ATP, stock discrepancies and master data related issues
  • Strong understanding of cross-functional SAP integration across SD/MM/WM with exposure to FICO and PP
  • Excellent troubleshooting and stakeholder management capability
  • Comfortable working in evolving environments with a practical, hands-on mindset

Additional Details & Benefits:

  • Highly operational role with direct exposure to warehouse and supply chain teams
  • Opportunity to work in a business-critical SAP support environment
  • Strong long-term stability within a global organisation
  • Hands-on role suited to someone who enjoys solving real-time operational issues
  • Collaborative and relationship-driven team environment
  • Opportunity to help improve operational stability and support processes over time

To Apply:

If this sounds like your next opportunity or you would like to hear more, please apply now and submit your resume.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

APS3 Participant Support Officer

  • Australia
  • New South Wales
  • Contract
  • Up to AU$37.36 per hour

Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients based in Wagga Wagga/Surry Hills/Katoomba/Gosford/Parramatta/Grifith/Chatswood/Tamworth. The position is a 6-month contract role with the possibility of extension. The role pays $37.36 per hour + Super.

7.6 hours per day and 38 hours per week

About the role:

The APS3 Participant Support Officer role will have a high level of contact with participants and other internal and external stakeholders and will provide high-quality customer service as the first point of contact and resolution for participant matters, either via front-of-house services, over the phone and via email.

The APS3 Participant Support Officer role is a frontline customer-facing role and requires attendance at a client’s office location.

New starters must attend the office each day for the first 12 weeks to enable optimum training and support while consolidating learnings from training.

Key skills required for role/s:

  • Providing high-quality customer service as the first point of contact and resolution for participants, customers, and stakeholders, in person, over the phone, via email, at the operating counter and reception in clients’ offices.
  • Resolving moderately complex and escalated customer enquiries, where there may not be clear advice, guidance or scripts and/or referring for response by the appropriate team, government, or community service as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
  • Managing and resolving participant matters as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
  • Analysing and managing workflow, including making recommendations to peers and supervisors about work allocation, ensuring Agency and Ministerial objectives are met.
  • Making outbound calls to NDIS participants, providers, and other stakeholders.
  • Undertaking suitability assessments for entry and exits into specialist planning streams.
  • Managing inboxes, including triaging, making priority decisions and escalated participant matters and referring to appropriate service delivery team.
  • Assisting project management activities, such as the development of project plans, providing advice, assisting with research and analysis, and supporting regular project reporting.
  • Assisting and researching solutions for moderately complex issues, including participating in risk management analysis ensuring priorities and timeframes are met.
  • Working collaboratively in a team environment, providing feedback, contributing to process improvement, team activities and on-the-job support.

Desirable skills to have for the role/s:

  • Excellent written and verbal communication and interpersonal skills.
  • Empathy and excellent customer service skills for handling sensitive or challenging conversations.
  • Problem solving and decision making based on evidence and sound judgment.
  • Ability to manage multiple tasks, meet deadlines and adhere to schedules.
  • Ability to adapt to change and work in dynamic environments.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

APS3 Participant Support Officer

  • Australia
  • New South Wales
  • Contract
  • Up to AU$37.36 per hour

Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients based in Wagga Wagga/Surry Hills/Katoomba/Gosford/Parramatta/Grifith/Chatswood/Tamworth. The position is a 6-month contract role with the possibility of extension. The role pays $37.36 per hour + Super.

7.6 hours per day and 38 hours per week

About the role:

The APS3 Participant Support Officer role will have a high level of contact with participants and other internal and external stakeholders and will provide high-quality customer service as the first point of contact and resolution for participant matters, either via front-of-house services, over the phone and via email.

The APS3 Participant Support Officer role is a frontline customer-facing role and requires attendance at a client’s office location.

New starters must attend the office each day for the first 12 weeks to enable optimum training and support while consolidating learnings from training.

Key skills required for role/s:

  • Providing high-quality customer service as the first point of contact and resolution for participants, customers, and stakeholders, in person, over the phone, via email, at the operating counter and reception in clients’ offices.
  • Resolving moderately complex and escalated customer enquiries, where there may not be clear advice, guidance or scripts and/or referring for response by the appropriate team, government, or community service as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
  • Managing and resolving participant matters as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
  • Analysing and managing workflow, including making recommendations to peers and supervisors about work allocation, ensuring Agency and Ministerial objectives are met.
  • Making outbound calls to NDIS participants, providers, and other stakeholders.
  • Undertaking suitability assessments for entry and exits into specialist planning streams.
  • Managing inboxes, including triaging, making priority decisions and escalated participant matters and referring to appropriate service delivery team.
  • Assisting project management activities, such as the development of project plans, providing advice, assisting with research and analysis, and supporting regular project reporting.
  • Assisting and researching solutions for moderately complex issues, including participating in risk management analysis ensuring priorities and timeframes are met.
  • Working collaboratively in a team environment, providing feedback, contributing to process improvement, team activities and on-the-job support.

Desirable skills to have for the role/s:

  • Excellent written and verbal communication and interpersonal skills.
  • Empathy and excellent customer service skills for handling sensitive or challenging conversations.
  • Problem solving and decision making based on evidence and sound judgment.
  • Ability to manage multiple tasks, meet deadlines and adhere to schedules.
  • Ability to adapt to change and work in dynamic environments.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.