APS6 Consumer Identity & Access Management (CIAM) Operations Engineer
Talent International is currently recruiting for an APS6 Consumer Identity & Access Management (CIAM) Operations Engineer to work for one of our Federal Government clients based in any office locations in NSW. The position is a 12-month contract role with the possibility of extension. The role pays $700 to $800 per day + Super.
Hours: 7.5 hours per day / 37.5 hours per week
Security Requirement: Must be an Australian Citizen and able to obtain Negative Vetting Level 1 (NV1) clearance.
About the Role
As an APS6 CIAM Operations Engineer, you will play a key role in supporting and maintaining the agency’s Consumer Identity and Access Management (CIAM) platform. Working within the CIAM Operations team, you will ensure the platform operates reliably, meets service level objectives, and delivers a seamless experience for participants and consumers.
This role is ideal for a technically strong IAM professional with experience supporting enterprise identity platforms and resolving complex operational issues.
Key Responsibilities
- Investigate and resolve production incidents in a timely manner
- Analyse system logs and performance data to identify root causes of issues
- Monitor the CIAM platform and respond to operational alerts
- Identify and resolve systemic problems impacting service delivery
- Develop automation scripts to reduce manual effort and improve operational efficiency
- Write, maintain and follow Standard Operating Procedures (SOPs)
- Support release and deployment activities
- Report on CIAM platform performance and operational metrics
- Participate in an after-hours on-call roster for critical incidents when required
Essential Skills & Experience
To be successful in this role, you will demonstrate:
- Strong experience analysing logs and troubleshooting incidents within enterprise environments
- Proven ability to identify issues in system behaviour and performance
- Excellent problem-solving skills and experience developing automation scripts
- Hands-on experience supporting enterprise CIAM or Identity & Access Management platforms
- Strong understanding of authentication and authorisation protocols including OIDC, OAuth 2.0 and SAML
- Experience writing and maintaining Standard Operating Procedures (SOPs)
- Strong stakeholder engagement and collaboration skills
- A positive attitude towards people living with disability and alignment with the agency’s purpose and values
Desirable Experience
- Ability to communicate complex technical issues to non-technical stakeholders in a clear and concise manner
If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.