Information Access & Privacy Officers (Officer & Senior Officer Opportunities)

📍 Parramatta, NSW
💰 Officer: $493.80/day + Super | Senior Officer: $552.56/day + Super
📅 6-Month Contract | Strong Potential for Extension
⏰ 7.6 Hours per Day | 38 Hours per Week

Talent International is currently recruiting for multiple Information Access & Privacy opportunities based in Parramatta. We are seeking both Officer and Senior Officer level candidates with experience in information access, privacy, governance, compliance, or legislative interpretation within government or regulated environments.

These positions offer the opportunity to work on a broad range of privacy and information access matters while contributing to compliance, policy improvement, stakeholder engagement, and legislative advisory functions.

Key Responsibilities

• Decide formal access applications under the Government Information (Public Access) Act 2009 (GIPA Act).
• Manage complex and large access applications (Senior Officer level).
• Conduct privacy internal reviews under relevant privacy legislation.
• Assist with informal access applications and third-party consultations.
• Provide advice on privacy and information access matters to internal stakeholders.
• Support external reviews with the Information and Privacy Commission (IPC) and NSW Civil and Administrative Tribunal (NCAT).
• Assist with statutory reporting and operational compliance functions.
• Contribute to the development and improvement of internal policies, procedures, and processes.
• Assist with Parliamentary calls for papers, including Standing Order 52 requests.
• Deliver training and guidance to staff on information access and privacy matters (Senior Officer level).

Key Challenges

• Keeping up to date with developments in privacy and information access legislation, precedents, and best practices.
• Managing statutory timeframes while delivering accurate and timely advice across multiple stakeholders and matters.

Essential Skills & Experience

For Officer Level:

• Demonstrated experience interpreting legislation and providing advice within a government, legal, compliance, governance, or regulatory environment.
• Strong written and verbal communication skills.
• Ability to manage competing priorities and meet deadlines.

For Senior Officer Level:

• Strong knowledge and experience working with:
  • Government Information (Public Access) Act 2009
  • Privacy and Personal Information Protection Act 1998
  • Health Records and Information Privacy Act 2002
• Experience handling complex information access and privacy matters.
• Strong stakeholder engagement and advisory capabilities.

If you are interested in either the Officer or Senior Officer opportunity, please apply now.

Location: Chipping Norton, NSW

Pay: $34 per hour (contract), with a pathway to permanency.

Contract: Inital 3 month contract with the view to extend and convert permanent

Hours: 38 hours per week, with start times from 8am, 9am or 9:30am.

About the Role

We are seeking a motivated Contact Centre Representative to join the Customer Care Team of a leading manufacturing organisation. This is an office-based role, supporting our customers and dealers with inbound queries and delivering exceptional service. You’ll be the first point of contact for customers, providing product information, logging and escalating concerns, and allocating service jobs.

Key Responsibilities

• Handle inbound customer calls, ensuring a professional level of service at all times.
• Resolve or escalate customer and dealer queries via phone, email, and other channels.
• Log and report customer concerns, updating CRM records accurately.
• Provide product information and process Technical Support and Service Requests.
• Allocate service jobs to Service Agents or refer to Service Delivery.
• Adhere to all internal processes and procedures.

Key Competencies

• Strong telephone communication skills with the ability to manage conflict.
• Excellent attention to detail, time management, and team collaboration.
• Proficiency in Microsoft Office (Excel & Outlook); SAP CRM experience highly regarded.
• Basic product knowledge (componentry, fault codes, nomenclature) an advantage.

Qualifications & Experience

• Typing speed of at least 35 wpm.
• Minimum 12 months in a contact centre environment.
• Basic to intermediate computer and Microsoft Office skills.

Why Join Us?

• $34 per hour with a clear pathway to permanency.
• Join a supportive team within a leading manufacturing organisation.
• Office-based role with varied start times to suit your lifestyle.

If this role sounds like you please APPLY NOW!

The Company

This is a well-established Australian financial markets infrastructure business operating at the centre of the local wealth and capital markets ecosystem. They power platforms and services for brokers, advisers, and institutions. Our client is investing heavily in how their core payments, cash, and FX capabilities evolve. This is a newly created role sitting inside a growing Product team, reporting directly to the Head of Product.

The Role

You’ll own the Cash, FX & Payments product backlog end-to-end, taking what exists, identifying what’s stalled or missing, and driving it forward. That means producing sharp product artefacts (epics, user stories, acceptance criteria, workflow maps), partnering closely with engineering squads through delivery rather than just handing off tickets, and acting as the connective tissue between commercial, ops, risk, and technology stakeholders. You’ll also contribute to client-facing content and sales enablement, translating complex product detail into plain-language messaging that lands with clients and prospects.

What They’re Looking For

• Experience in financial services: payments, cash management, FX, wealth platforms, or market infrastructure is a must.
• 5+ years as a Product Owner or Product Manager in a platform or software environment
• Strong experience with crafting user stories, acceptance criteria, edge cases, data flows.
• Proven ability to pick up ambiguous product work and drive it to outcomes
• Familiarity with payments rails (NPP/PayID, BPAY, direct entry), APIs, or integration-heavy environments is a bonus.
• Degree in Business, Finance, Information Systems, or similar preferred.

If you are interested, please apply now. For a confidential discussion, please reach out to Josh.costigan@talentinternational.com

Our Client

Talent International has partnered with a leading global technology consulting environment delivering large-scale digital transformation projects across Australia.

Their Experience Design team works across major enterprise clients to create customer-centric digital products and experiences, partnering closely with stakeholders, architects, and delivery teams to drive meaningful business outcomes through design.

The Role

We are seeking a Senior UX / Experience Designer to join a high-performing consulting environment focused on enterprise transformation projects.

This is a highly collaborative and customer-facing role suited to someone who is commercially minded, confident presenting to stakeholders, and passionate about creating intuitive user experiences. You will work closely with Experience Architects, delivery teams, and enterprise clients to shape customer journeys, facilitate workshops, and bring complex products to life through strong UX and visual design.

The team is looking for someone energetic, bubbly, switched on, and product-focused, ideally with experience in consulting or customer-facing environments.

Key Responsibilities

• Conduct user interviews and facilitate discovery workshops
• Translate research and insights into customer journey maps and personas
• Create wireframes, UI concepts, and visual designs using Figma
• Collaborate with Solution and Technical Architects across enterprise projects
• Support Agile delivery teams to ensure design integrity throughout delivery
• Present concepts and design recommendations to stakeholders and clients
• Contribute to design systems, branding, and presentation collateral

Skills and Experience

• 8+ years of experience in services and tech product design
• Strong UX / Product Design experience within enterprise or consulting environments
• Experience working across customer-facing digital transformation programs
• Strong workshop facilitation and stakeholder engagement skills
• Experience designing CRM or enterprise platform experiences
• Proficiency across Figma, Miro, Jira, and Adobe Suite
• Comfortable working across Agile delivery environments
• Experience leading UX streams or owning end-to-end design initiatives highly regarded

Benefits and Additional Information

• $102 per hour including super
• 6-month contract opportunity
• Sydney CBD location
• Hybrid flexibility (typically 3 days WFH, though this may vary depending on client engagement)
• Enterprise-scale transformation projects
• Opportunity to work across a range of industries and clients
• Exposure to high-profile customer experience and digital transformation initiatives
• Interview process consists of 3 stages, including a case study presentation in round 2

How to Apply

If you are a customer-focused UX / Experience Designer who enjoys working closely with stakeholders and solving complex design problems, we would love to hear from you.

Apply now or reach out to Sienna Coate Thompson at Talent International for a confidential discussion.

ICT Computer Team Lead – Permanent Position

Location: Kingswood

Are you a motivated IT professional with a passion for leading teams and managing complex ICT infrastructure? We are seeking a dedicated ICT Computer Team Lead to join a dynamic health organisation. This pivotal role offers the opportunity to oversee and support the district’s ICT services, ensuring reliable and secure technology operations.

Primary Purpose: As the ICT Computer Team Lead, you will be responsible for:

• Providing leadership, operational support, and technical guidance to the ICT Computer Services Team.
• Managing task allocation, service delivery, and day-to-day resource planning in support of the ICT Manager.
• Overseeing the design, implementation, security, and maintenance of ICT infrastructure and endpoints.
• Monitoring current and upcoming infrastructure projects and desktop initiatives.
• Participating in after-hours on-call rotations, managing escalations of critical incidents, and delivering timely support.

Key Criteria

• Proven ability to foster a positive team culture, drive accountability, and align team performance with organisation goals; experienced in mentoring staff, managing change, and promoting cross-disciplinary collaboration.
• Extensive experience in senior ICT support roles with strong leadership and technical skills (Office 365, Intune, SCCM, Windows 11, Server 2019+).
• Skilled in establishing productive stakeholder and vendor relationships, leading and inspiring teams, and delivering outcomes aligned with strategic objectives and KPIs.
• Highly developed analytical skills with the ability to interpret complex issues, conduct trend analysis, and develop creative, evidence-based solutions.
• Experience in developing and managing work schedules, resource planning tools, and action tracking; proficient in using ServiceNow within an ITIL framework.
• Leadership and management experience overseeing third-party suppliers and vendors to ensure timely support, consultancy, and project delivery.
• Expertise in leading endpoint and server architecture design workshops and delivering innovative technical solutions specific to healthcare environments.
• Strong communication skills across all organisational levels, able to convey complex concepts clearly and engage internal/external teams, vendors, and stakeholders effectively.

If you’re ready to lead a talented ICT team and make a meaningful impact in a healthcare setting, we encourage you to apply.

Talent International, a leading Australian recruitment firm, have been engaged by our long standing client, a leading global technology company. We are seeking an experienced Principal Product Designer / Experience Design Lead to join a high performing team delivering enterprise-scale customer transformation programs.

Role Title: Experience Architect / Principal Product Designer
Contract Length: Initial 6 month contract (highly likely to extend)
Location + WFH Flexibility: Sydney CBD | Flexible hybrid working model
Hourly Rate: $132/hour incl. super

Role Details:

* Lead end-to-end experience design across large scale enterprise transformation programs
* Facilitate workshops, stakeholder sessions and user interviews to uncover customer and business needs
* Translate research and insights into journey maps, wireframes, visual concepts and future state experiences
* Partner closely with Solution Architects, Technical Architects and delivery teams to align UX with technical delivery
* Drive storytelling and presentation of strategic design recommendations to senior stakeholders
* Support integration of design systems and ensure design consistency across delivery streams
* Mentor and guide designers where required while owning overall experience outcomes

Required Skills and Experience:

* 10-15+ years experience across UX, Product Design or Service Design roles
* Strong consulting or professional services background
* Experience delivering enterprise CRM or digital transformation programs
* Exceptional stakeholder management and workshop facilitation skills
* Strong visual design, wireframing and storytelling capability
* Experience working within Agile delivery environments
* Exposure to Salesforce ecosystems highly regarded
* Strong proficiency across Figma, Miro, Jira and Adobe Suite
* Previous experience leading end-to-end design strategy and managing senior stakeholders

Additional Details & Benefits:

* Opportunity to work with a globally recognised technology organisation
* High profile enterprise transformation programs with long term extension potential
* Flexible working arrangements and collaborative design culture
* Fast moving, highly visible projects with strong executive engagement
* Work alongside leading architects, strategists and enterprise delivery teams

To Apply:

If this sounds like your next opportunity or you would like to hear more, please apply now and submit your resume!

Talent International, a leading Australian recruitment firm, have been engaged by our long standing client, Universal Music Group, a global leader in the music and entertainment industry. We are seeking a Support Technician to join their collaborative and fast-paced technology team in Sydney.

Role Title: Support Technician

Opportunity: Permanent Career Opportunity

Location + WFH Flexibility: Sydney CBD (4 days onsite | Half-day WFH Fridays)

Salary: $85,000 + Super

Interview Process: 2 stage interview process + final face-to-face meet and greet

Role Details:

• Provide high-quality onsite and remote IT support across Windows and Mac environments within a dynamic global organisation.
• Support users across the Sydney office onsite, while also providing remote support to Melbourne and New Zealand offices.
• Troubleshoot hardware, software, mobile devices, AV and conferencing technologies in a fast-paced, client-facing environment.
• Set up, support and maintain Zoom conferencing and collaboration technologies.
• Assist with device deployments, onboarding, software installations, asset management and technology rollouts.
• Work closely with the wider Global Technology team and local escalation point to ensure seamless support delivery.
• Deliver exceptional customer service to a broad range of stakeholders, including senior executives and external partners.

Required Skills and Experience:

• Approximately 3-5 years’ experience within IT Support / Desktop Support roles in medium to large enterprise environments.
• Strong experience supporting:
• Windows and Mac environments
• iPhone and Android devices
• Zoom and video conferencing technologies
• Experience supporting Microsoft 365 environments, hardware troubleshooting and end-user support.
• Exposure to technologies such as SCCM, Intune, JAMF or ServiceNow highly regarded.
• Strong troubleshooting, problem-solving and multitasking capabilities.
• Excellent communication and interpersonal skills with the ability to build strong relationships across all levels of the business.
• Ability to prioritise effectively and remain calm under pressure in a high-performance environment.

Additional Details & Benefits:

• Join one of the world’s most recognised and influential entertainment brands.
• Work within a collaborative, creative and supportive technology team.
• Sole onsite support opportunity with strong mentorship and escalation support available.
• Flexible Friday arrangements with occasional onsite requirements depending on business needs.
• Minimal after-hours or weekend work required.
• Exposure to a global technology environment supporting leading artists, teams and entertainment professionals.

To Apply:

If this sounds like your next opportunity or you would like to hear more, please ‘apply now’ and submit your resume

Collections Strategy Manager / Campaign Manager

📍 Parramatta, NSW
🕐 Full Time | Onsite

Talent International is partnering with a professional services organisation based in Parramatta to recruit an experienced Collections Strategy Manager / Campaign Manager to drive performance across contingent debt and PDL portfolios.

This role sits within collections strategy and portfolio performance rather than traditional marketing. You will design and optimise customer contact and recovery strategies across multiple communication channels to improve engagement, repayment outcomes and portfolio performance.

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Role Snapshot

• Salary: $110,000 – $145,000 + Super
• Newly created role within the Digital team
• Full-time onsite position in Parramatta
• Interview process: 1-2 interviews
  

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  The Role

  As the Collections Strategy Manager / Campaign Manager, you will develop and optimise collections and communication strategies across multiple credit portfolios.

  Working closely with operations, data and technology teams, you will analyse portfolio behaviour, refine contact strategies and drive improved recovery outcomes while ensuring all activities meet regulatory and compliance requirements.

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  Key Responsibilities

  Collections & Contact Strategy

• Develop and optimise collections and communication strategies across debt portfolios
• Design compliant customer contact journeys across SMS, email, outbound and digital channels
• Optimise channel mix, sequencing and engagement strategy to maximise recovery outcomes
• Identify performance gaps and implement improvements to campaign and contact strategies
  

  Data & Performance Insights

• Analyse portfolio and campaign performance using tools such as Power BI, Excel, SQL, Databricks and Genesys
• Identify behavioural trends and translate insights into strategic improvements
• Develop reporting and dashboards to support data-driven decision making
  

  Stakeholder Collaboration

• Partner with Operations, Portfolio Managers, Client Services, Data and Technology teams
• Lead campaign planning and performance review discussions
• Ensure strategies align with operational capability and portfolio objectives
  

  Risk & Compliance

• Ensure all strategies and communications align with regulatory and compliance frameworks
• Maintain strong governance and responsible collections practices
  

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  About You

  You will bring experience in collections strategy, campaign management, contact centre strategy or portfolio analytics within a regulated environment.

  Key skills and attributes include:

• Strong analytical mindset with the ability to interpret complex data sets
• High situational awareness and people intelligence when designing customer contact strategies
• Experience working in financial services, credit, collections, utilities or similar regulated industries
• Experience managing or analysing customer engagement campaigns
• Exposure to tools such as Power BI, SQL, SendGrid or Genesys is advantageous but not essential
• Understanding of Debt Collection Guidelines, privacy regulations and compliance frameworks

  Candidates with experience designing campaigns within banking or financial services environments will be particularly well regarded.

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  Success in the Role

  Within the first 3-6 months, the key focus will be improving revenue performance by increasing website traffic and demonstrating measurable financial improvements from campaign activity.

  After 6-12 months, success will be measured through clear, evidence-based improvements in portfolio performance and financial outcomes directly attributable to the strategies and campaigns implemented.

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  Team Structure

  The role reports to the Operations Executive – Innovation, Capability and Digital within the Digital team.

  Initially, the structure will include one team member reporting into the hiring manager, with close collaboration across operations, technology and data functions.

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  Why Apply

• Newly created strategic role with ownership of collections campaign performance
• Opportunity to drive measurable financial improvements across credit portfolios
• Collaborative environment working closely with operations, technology and data teams
• Work within a regulated financial services environment with strong governance standards
• Energetic, collaborative team culture
• Monthly massages and team perks
• Competitive salary package with opportunity to shape strategy and capability
  

  ---

  If you are experienced in collections strategy, campaign analytics or credit operations and enjoy using data to drive measurable portfolio performance improvements, we encourage you to apply.

  For more information or a confidential discussion please contact Sienna Coate Thompson at Talent International – Sienna.coatethompson@talentinternational.com

Talent International, a leading Australian recruitment firm, have been engaged by our long standing client, a global leader in consumer technology. We are seeking a motivated and organised Category Operations Coordinator to join their Consumer team supporting Australia and New Zealand operations.

Role Title: Category Operations Coordinator

Contract Length: Initial 12 month contract (highly likely to extend)

Location + WFH Flexibility: Rhodes location | Flexible hybrid working environment

Daily Pay: $460 per day including super

Project: Supporting the coordination of retail promotions and sales programs across major retail partners

Role Details:

This is a great opportunity for someone early in their career looking to gain experience within a well-known global technology organisation. Working as part of the Consumer team, you will help coordinate and track retail promotions and sales programs across major retail partners.

You will work closely with internal teams across sales, finance, and category management to ensure promotions and programs are set up correctly, tracked properly, and running smoothly.

This role would suit someone who is organised, detail-oriented, enjoys working in a collaborative environment, and brings a positive attitude. Prior industry experience is helpful but not essential.

Key Responsibilities:

• Help coordinate and track retail promotions and sales programs across ANZ
• Support the Consumer team with day-to-day administration and operational tasks
• Maintain trackers, spreadsheets, reports, and program information
• Work with internal teams including Sales, Finance, and Marketing
• Assist with preparing updates, reports, and presentations
• Ensure tasks are completed accurately and on time
• Support the wider team with general coordination and organisation

Required Skills and Experience:

• Previous experience in administration, coordination, retail support, customer service, or a similar role
• Strong attention to detail and good organisational skills
• Positive attitude with a willingness to learn and take feedback
• Comfortable managing repetitive tasks and working across multiple priorities
• Good communication skills and ability to work with different teams
• Basic to intermediate Microsoft Excel and Outlook skills
• Retail, consumer, or technology industry exposure is beneficial but not required
• Exposure to Power BI or reporting tools is a bonus, not essential

Additional Details & Benefits:

• Excellent opportunity to join a globally recognised technology organisation
• Great role for a graduate or junior candidate looking to build commercial experience
• Supportive team environment with training and mentoring provided
• Flexible hybrid working arrangements
• Potential for long-term extension and future career growth opportunities

To Apply:

If this sounds like your next opportunity or you would like to hear more, please ‘apply now’ and submit your resume!

Senior Project Manager – HR Data & Workforce Transformation

12-Month Contract
$1,000 – $1,100 per day + super
Hybrid Working | 2-3 Days in Office

Sydney-based candidates.

An exciting opportunity is available for an experienced Senior Project Manager to lead complex workforce planning, HR analytics, and enterprise reporting initiatives within a large and evolving education environment.

This role will suit a strategic and delivery-focused Project Manager with strong experience managing data-heavy transformation programs across HR, Finance, and technology functions.

Key Responsibilities

• Lead delivery across multiple workforce and HR transformation streams including staff analytics, workforce planning, reporting, and budgeting initiatives.
• Manage complex stakeholder engagement across HR, Finance, IT, and operational business units.
• Oversee project governance, steering committees, working groups, and executive reporting.
• Coordinate dependencies across multiple workstreams to ensure successful delivery outcomes.
• Drive operational readiness, change management, training, and transition to BAU support models.
• Manage project risks, issues, vendor dependencies, and data integration challenges.

Skills & Experience

• Proven experience delivering large-scale enterprise transformation projects in complex environments.
• Strong understanding of HR data analytics, workforce planning, and enterprise reporting solutions.
• Experience working with tools such as Power BI, Snowflake, Calumo, Workday, Ascender, and/or Adaptive Planning.
• Knowledge of data governance, data quality frameworks, and role-based security models.
• Strong background in financial planning, budgeting, forecasting, and variance reporting.
• Exceptional stakeholder management and communication skills with experience engaging executive leadership teams.
• Demonstrated experience managing operational transition and change delivery.

Desirable

• Experience within the education, healthcare, or large enterprise sectors.
• Exposure to governance and compliance reporting frameworks.

This is a fantastic opportunity to join a high-profile transformation program delivering meaningful organisational change within a collaborative and forward-thinking environment.

For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career

Talent International are currently partnering with an Australian Federal Government client seeking multiple APS3 Transcription Officers to support a specialised client based in Sydney CBD. This is an exciting opportunity for detail-oriented administrators and transcription professionals looking to gain experience within the federal government sector. These positions are initial 3 month contracts with the view to be extended for 12 months and is paying an hourly rate range between $40-45 per hour plus superannuation.

The role will support the accurate and timely transcription of court proceedings, working within a collaborative and professional team environment.

About the Role

Reporting to the Transcript & Recording Coordinator, the successful candidates will be responsible for producing high-quality transcripts from court recordings while ensuring accuracy, confidentiality, and compliance with court standards and procedures.

Key Responsibilities

• Produce accurate transcripts from audio, video, and live court recordings
• Proofread and edit transcripts to ensure quality, accuracy, and formatting compliance
• Manage and maintain transcript and recording records in line with policy and legislative requirements
• Support the team in meeting operational priorities and publication deadlines
• Assist with identifying process improvements and quality assurance activities
• Work collaboratively within a fast-paced legal and administrative environment

About You

To be successful in this role, you will ideally demonstrate:

• Strong written and verbal communication skills
• Excellent attention to detail and comprehension skills
• High-level typing and transcription capability (minimum 70 WPM preferred)
• Strong organisational and time-management skills
• Proficiency with Microsoft Word and other digital systems
• Ability to work effectively both independently and within a team

Essential Requirements

• Australian Citizenship is mandatory
• Applicants must reside in Australia
• Ability to successfully complete a Police Check and any required security clearances
• Previous experience within a court, tribunal, legal, or government environment
• Prior transcription or dictation experience
• Exposure to records management or document handling processes

This is a fantastic opportunity to contribute to an important Federal Government function while building valuable public sector experience.

If you can demonstrate all the above, then please apply for now by submitting your resume and a cover letter in a microsoft word document.

Talent International is currently recruiting a multiple Associate Procurement Managers to work for the NSW Government, based in Macquarie Park(Hybrid). This is a contract until the 30th of June, with the possibility of extension, paying between $750 and $950/day plus Super.

8 hours per day/ 40 hours per week

Primary Purpose of the Role:

The Associate Procurement Manager will support the development of category plans and lead strategic sourcing activities to deliver best-practice procurement and value-for-money outcomes aligned with NSW Government procurement objectives. The role will work across varying client portfolios and category groups based on evolving business needs.

Key Responsibilities:

• Collaborate with internal and external stakeholders to deliver category management and sourcing activities
• Lead and support strategic sourcing events in line with legislative and policy requirements
• Provide procurement advice, governance, and guidance across the agency
• Prepare, negotiate, and review supplier agreements and commercial arrangements
• Identify, manage, and mitigate procurement risks
• Monitor procurement activities and provide reporting and recommendations for continuous improvement
• Maintain procurement records and compliance documentation
• Support compliant and effective procurement activities aligned with Procurement Managers

Key Skills & Experience:

• Strong understanding of the NSW Government Procurement Framework, policies, procedures, and legislation, including probity requirements
• Proven stakeholder management and relationship-building capabilities
• Experience working within complex, politically and commercially sensitive environments
• Strong negotiation, communication, and influencing skills
• Ability to manage competing priorities and deliver procurement outcomes effectively

Essential Requirements:

• Tertiary qualifications in Procurement, Contract Management, or related discipline and/or equivalent demonstrated experience.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.