Marketing Officer - Arts and Culture

  • Australia
  • Sydney
  • Contract
  • Up to AU$58.59 per hour

Talent International is currently recruiting for a Marketing Officer to work for the Local Government, based in Bankstown. This position is a contract role till end of Dec with a view to be extended, and the role pays $58.59 per hour + Super.

About the Role

The Marketing Officer will develop and deliver marketing and communication strategies that promote arts, cultural programs, exhibitions and community activities.

The position will manage digital and print content, support audience development and use visitor data and engagement insights to reach new and diverse audiences.

Key Responsibilities

  • Develop and implement digital and print communication and marketing strategies and materials.
  • Create campaigns to promote arts, cultural programs, exhibitions and community activities.
  • Develop strategies to attract audiences from diverse social and cultural backgrounds.
  • Review weekly, monthly and annual visitor and audience data.
  • Identify opportunities to increase audience participation and generate income.
  • Manage website content, electronic direct mail campaigns and digital databases.
  • Support the management and improvement of customer relationship management systems.
  • Work with internal teams to identify and implement effective approaches for engaging new audiences.
  • Monitor and evaluate cultural programs using feedback forms and other engagement data.
  • Work with communication and marketing teams to strengthen the organisation’s profile within the community.
  • Provide excellent customer service to community members and internal and external stakeholders.
  • Develop, implement and review communication and marketing policies and procedures.
  • Contribute to the development, delivery, promotion and evaluation of services, programs and events.
  • Work collaboratively as part of a multidisciplinary team.

Essential Qualifications and Experience

To be successful in this role, you will have:

  • Tertiary qualifications in marketing, digital communications or a related discipline, and/or substantial experience in a similar position.
  • Experience within the arts, museums, cultural development, media or a related sector.
  • Demonstrated experience developing and implementing marketing strategies, systems and campaigns.
  • Experience delivering digital strategies that increase audience engagement.
  • Excellent communication, interpersonal, stakeholder engagement and networking skills.
  • Strong writing skills, with the ability to adapt content for different purposes, platforms and audiences.
  • A flexible approach to responsibilities and working hours when required.
  • A valid Working with Children Check.

Desirable Experience

  • Public relations experience and established PR or media networks.
  • Experience using Adobe Creative Suite, particularly InDesign or Photoshop.
  • Experience using electronic direct mail platforms such as Campaign Monitor, Mailchimp or similar systems.
  • Experience working with CRM platforms and digital content tools such as Kuula, Matterport or similar.
  • Grant writing and editing skills.
  • Understanding of multidisciplinary and interdisciplinary contemporary arts practices.
  • Experience engaging multicultural audiences within a diverse community.
  • A current Class C driver’s licence.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Social Media Specialist

  • Australia
  • Sydney
  • Contract
  • Up to AU$74.61 per hour

Talent International is currently recruiting for a Social Media Specialist to work for the Local Government, based in Bankstown. This position is a contract role for 12 months with a view to be extended, and the role pays $74.61 per hour + Super.

5-day working week. Monday-Friday, business hours between 8.30am-5.30pm (depending on 1hr or 30min lunch break)

About the Role

The Social Media Specialist will be responsible for developing a new organisation-wide Social Media Strategy and managing the organisation’s social media channels.

The role will use audience insights, analytics and stakeholder feedback to improve social media performance, strengthen governance and ensure communications are accessible, engaging and appropriate for diverse communities.

Key Responsibilities

  • Develop and implement an organisation-wide Social Media Strategy.
  • Manage and optimise the organisation’s social media channels.
  • Review existing channels, content practices, audience engagement and performance.
  • Use analytics and audience insights to improve content and channel effectiveness.
  • Develop governance frameworks, content standards, channel principles and reporting processes.
  • Prepare practical implementation plans, guidelines and executive-ready recommendations.
  • Engage stakeholders across the organisation to gather insights and understand communication needs.
  • Establish effective processes for content publishing, moderation, monitoring, escalation and risk management.
  • Manage paid and organic social media activities.
  • Identify and manage reputational, political and community-facing communication risks.
  • Support accessible, inclusive and multicultural communications.

Essential Experience

To be successful in this role, you will have:

  • Demonstrated experience in communications, public relations, stakeholder engagement, organisational improvement, project delivery or a related discipline.
  • Experience developing, implementing or leading a social media strategy within a large or complex organisation.
  • Strong knowledge of contemporary social media platforms, audience behaviour, content trends, algorithms, paid and organic content, analytics and digital engagement.
  • Experience using data and insights to guide strategy, improve content performance and assess channel effectiveness.
  • Experience developing social media governance frameworks, operating models, content standards, reporting processes or ways of working.
  • Strong stakeholder engagement and facilitation skills, including the ability to gather user insights and translate complex requirements into practical recommendations.
  • Strong project management skills, with the ability to coordinate stakeholders, manage competing priorities and meet deadlines.
  • Excellent written communication skills, including experience preparing strategies, briefs, implementation plans, reports, guidelines and executive-level recommendations.
  • Sound judgement and political awareness when managing sensitive issues and reputational risks.
  • Experience using social media publishing, management, analytics, monitoring or archiving tools such as Hootsuite, Meta Business Suite, Meta Ads Manager, Brolly or similar platforms.
  • Proficiency in the Microsoft 365 suite.

Desirable Experience

  • Experience working within a complex, community-focused, government or public-sector environment.
  • Experience in digital transformation, service design, human-centred design, Double Diamond methodology, customer journey mapping, process mapping, business improvement or organisational change.
  • Understanding of public accountability, community expectations, governance and politically sensitive communications.
  • Experience developing social media author networks, training materials, user guides, moderation standards or escalation processes.
  • Experience establishing distributed content governance models.
  • Understanding of accessible, inclusive and multicultural communication practices across digital and non-digital channels.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Cyber Risk Specialist

  • Australia
  • Sydney
  • Contract
  • Negotiable
  • 5-month contract commencing around November 2026 – 150 working hours per month
  • Sydney or Brisbane – hybrid working
  • Baseline security clearance required
  • Strong experience in third-party/vendor cyber risk assessments, security controls, risk treatment and stakeholder engagement

Join a cyber security team that is expanding and maturing its Third-Party Risk Management capability across a large and complex technology environment. You will play a hands-on role assessing the security posture of suppliers and service providers, identifying material risks and helping business stakeholders make informed decisions about how those risks should be managed.

Your duties will include:

  • Conduct end-to-end third-party security risk assessments, from initial vendor intake and risk tiering through to final assessment outcomes.
  • Review security questionnaires, supporting evidence and externally available security information to assess supplier security posture.
  • Identify and assess information and cyber security risks, including likelihood, consequence and appropriate risk treatments.
  • Prepare clear and structured risk assessment reports for business stakeholders and cyber security leadership.
  • Use platforms such as UpGuard to conduct assessments, interpret security ratings and translate findings into meaningful risk information.
  • Work with business owners, service owners and suppliers to clarify findings, agree remediation actions and establish appropriate timeframes.
  • Contribute to the ongoing improvement of third-party risk processes, assessment methodologies, questionnaires and templates.

Skills and Experience we are looking for:

  • Demonstrated experience conducting third-party, supplier or vendor cyber security risk assessments.
  • Strong understanding of inherent and residual risk, risk ratings, likelihood and consequence assessment, and treatment planning.
  • Experience assessing security controls across areas such as encryption, access management, vulnerability management, backups, penetration testing and incident response.
  • Strong written communication skills, with the ability to produce concise and defensible cyber risk assessments.
  • Ability to communicate security risks effectively with both technical and non-technical stakeholders.
  • Familiarity with Australian Government security frameworks such as the PSPF, ISM and Essential Eight, along with frameworks including ISO 27001 or NIST CSF, will be highly regarded.
  • Relevant cyber security qualifications or certifications such as CISSP, CCSP, CISM or ISO 27001 Lead Auditor will also be viewed favourably.

For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Security Architect - Network / Security / Segmentation

  • Australia
  • Sydney
  • Contract
  • AU$1000 - AU$1200 per day

A leading Australian insurer is seeking an experienced Security Architect with a strong background in network security, network segmentation, zero trust and secure access to join its Security Architecture team.

Embedded within the network and security delivery teams, you will provide architecture leadership across a major uplift of the organisation’s network security services. This will include firewall modernisation, Zero Trust and secure-access capabilities, enterprise segmentation, hybrid-cloud connectivity and the transition away from traditional perimeter-based access models.

You will partner closely with engineering, operations, cyber security and product teams to develop practical architecture patterns, guardrails and roadmaps that strengthen security while supporting efficient delivery. The role will also drive greater automation, accountability and observability across network security services.

To be successful in this role you will need:

  • Demonstrated network or cyber security architecture experience within large, complex enterprise environments
  • Strong expertise across network security, zero trust architecture and identity-integrated secure-access models
  • Proven experience with network segmentation and isolation technologies, ideally including Illumio
  • Experience designing or modernising enterprise firewall services
  • Strong knowledge of Netskope Secure Web Gateway and Netskope Private Access, or comparable technologies
  • Knowledge of DNS security, SD-WAN and hybrid connectivity across cloud, data-centre and end-user environments
  • Experience creating security roadmaps, reference architectures, standards, architecture decisions and reusable guardrails
  • Understanding of security automation, Terraform, infrastructure-as-code and policy-as-code
  • Strong stakeholder-management skills and a pragmatic approach to balancing delivery, security and operational risk
  • Knowledge of APRA CPS 230 and CPS 234 would be advantageous

This is an opportunity to help shape the future of network security and secure access across a large, regulated enterprise. To be considered for this exciting opportunity, please apply online now!

For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Cloud Security Architect - Financial Services

  • Australia
  • Sydney
  • Contract
  • AU$1100 - AU$1200 per annum

A leading Financial Services provider is seeking a Cloud Security Architect to join its Security Architecture team.

Embedded within the cloud, platform and engineering teams, you will provide security architecture leadership across a new greenfield hosting platform and other strategically important cloud-native initiatives. You will ensure security is built into platform designs from the outset through reusable patterns, automated guardrails and secure-by-default engineering capabilities.

The role will cover cloud foundations, Kubernetes, container security, CI/CD pipelines, databases and AI-enabled solutions. You will work directly with engineers and product teams to translate security requirements into practical controls that enable delivery while reducing cyber and operational risk.

To be successful in this role you will need:

  • Tertiary qualifications coupled with relevant cloud certification
  • Demonstrated cloud or cyber security architecture experience within large, complex enterprise environments
  • Strong cloud-native security architecture experience across AWS, Azure and/or Google Cloud
  • Experience securing Kubernetes, container platforms, serverless services and cloud-hosted workloads
  • Strong knowledge of DevSecOps, CI/CD pipeline security, infrastructure-as-code and policy-as-code
  • Experience creating reusable security patterns, reference architectures, standards and engineering guardrails
  • Knowledge of cloud identity, workload identity, secrets management and non-human identities
  • Experience with CNAPP, cloud security posture management, vulnerability governance and secure software supply chains
  • Experience assessing the security risks associated with AI-enabled platforms and workloads would be highly regarded
  • Strong communication skills and the ability to embed effectively within engineering and product teams

This is an opportunity to influence a greenfield platform and help establish the organisation’s approach to secure cloud-native delivery. To be considered for this exciting opportunity, please apply online now!

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

APS3 Participant Support Officer

  • Australia
  • Sydney
  • Contract
  • Up to AU$38.89 per hour

Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients at Bega/Coffs Harbour/Katoomba/Windsor/Parramatta/Penrith/Tamworth/Tweed Heads/Wollongong. The position is a contract role till end of Dec, 2027 with the possibility of extension. The role pays $38.89 per hour + Super.

7.6 hours per day and 38 hours per week

About the Role

As a Participant Support Officer, you will be the first point of contact for participants, customers and stakeholders. You will provide professional and empathetic customer service while helping resolve enquiries, manage participant matters and connect customers with the appropriate services.

This role would suit someone with experience in customer service, service delivery, community services or the disability sector who is comfortable managing sensitive and sometimes challenging conversations.

Key Responsibilities

  • Provide high-quality customer service to participants, customers and stakeholders in person, over the phone and via email.
  • Respond to enquiries and resolve matters where clear guidance or standard scripts may not be available.
  • Refer enquiries to the appropriate internal team, government agency or community service when required.
  • Triage moderately complex enquiries and participant matters.
  • Manage and resolve participant matters in accordance with relevant legislation, operational guidelines, work instructions and government direction.
  • Make outbound calls to participants, service providers and other stakeholders.
  • Undertake suitability assessments for entry into and exit from specialist planning streams.
  • Manage shared inboxes, assess priorities and escalate urgent or sensitive participant matters.
  • Support project activities, including developing project plans, conducting research and analysis and contributing to regular reporting.
  • Research possible solutions to moderately complex issues and assist with risk-management activities.
  • Work collaboratively with colleagues and contribute to process improvements, team activities and on-the-job support.
  • Manage competing priorities while meeting required deadlines and service standards.

Essential Requirements

To be successful in this role, you will have:

  • Previous experience in customer service, service delivery or the disability sector.
  • Excellent written and verbal communication skills.
  • Strong interpersonal skills and the ability to communicate with a diverse range of people.
  • Empathy and confidence when handling sensitive or challenging conversations.
  • Sound problem-solving and decision-making skills.
  • The ability to make evidence-based decisions and exercise good judgement.
  • Strong organisational skills and the ability to manage multiple tasks and deadlines.
  • The ability to follow procedures, maintain schedules and work within established guidelines.
  • Adaptability and confidence working in a changing and dynamic environment.
  • A collaborative approach and the ability to contribute positively within a team.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

APS3 Participant Support Officer

  • Australia
  • New South Wales
  • Contract
  • Up to AU$38.89 per hour

Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients at Bega/Coffs Harbour/Katoomba/Windsor/Parramatta/Penrith/Tamworth/Tweed Heads/Wollongong. The position is a contract role till end of Dec, 2027 with the possibility of extension. The role pays $38.89 per hour + Super.

7.6 hours per day and 38 hours per week

About the Role

As a Participant Support Officer, you will be the first point of contact for participants, customers and stakeholders. You will provide professional and empathetic customer service while helping resolve enquiries, manage participant matters and connect customers with the appropriate services.

This role would suit someone with experience in customer service, service delivery, community services or the disability sector who is comfortable managing sensitive and sometimes challenging conversations.

Key Responsibilities

  • Provide high-quality customer service to participants, customers and stakeholders in person, over the phone and via email.
  • Respond to enquiries and resolve matters where clear guidance or standard scripts may not be available.
  • Refer enquiries to the appropriate internal team, government agency or community service when required.
  • Triage moderately complex enquiries and participant matters.
  • Manage and resolve participant matters in accordance with relevant legislation, operational guidelines, work instructions and government direction.
  • Make outbound calls to participants, service providers and other stakeholders.
  • Undertake suitability assessments for entry into and exit from specialist planning streams.
  • Manage shared inboxes, assess priorities and escalate urgent or sensitive participant matters.
  • Support project activities, including developing project plans, conducting research and analysis and contributing to regular reporting.
  • Research possible solutions to moderately complex issues and assist with risk-management activities.
  • Work collaboratively with colleagues and contribute to process improvements, team activities and on-the-job support.
  • Manage competing priorities while meeting required deadlines and service standards.

Essential Requirements

To be successful in this role, you will have:

  • Previous experience in customer service, service delivery or the disability sector.
  • Excellent written and verbal communication skills.
  • Strong interpersonal skills and the ability to communicate with a diverse range of people.
  • Empathy and confidence when handling sensitive or challenging conversations.
  • Sound problem-solving and decision-making skills.
  • The ability to make evidence-based decisions and exercise good judgement.
  • Strong organisational skills and the ability to manage multiple tasks and deadlines.
  • The ability to follow procedures, maintain schedules and work within established guidelines.
  • Adaptability and confidence working in a changing and dynamic environment.
  • A collaborative approach and the ability to contribute positively within a team.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

APS3 Participant Support Officer

  • Australia
  • New South Wales
  • Contract
  • Up to AU$38.89 per hour

Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients at Bega/Coffs Harbour/Katoomba/Windsor/Parramatta/Penrith/Tamworth/Tweed Heads/Wollongong. The position is a contract role till end of Dec, 2027 with the possibility of extension. The role pays $38.89 per hour + Super.

7.6 hours per day and 38 hours per week

About the Role

As a Participant Support Officer, you will be the first point of contact for participants, customers and stakeholders. You will provide professional and empathetic customer service while helping resolve enquiries, manage participant matters and connect customers with the appropriate services.

This role would suit someone with experience in customer service, service delivery, community services or the disability sector who is comfortable managing sensitive and sometimes challenging conversations.

Key Responsibilities

  • Provide high-quality customer service to participants, customers and stakeholders in person, over the phone and via email.
  • Respond to enquiries and resolve matters where clear guidance or standard scripts may not be available.
  • Refer enquiries to the appropriate internal team, government agency or community service when required.
  • Triage moderately complex enquiries and participant matters.
  • Manage and resolve participant matters in accordance with relevant legislation, operational guidelines, work instructions and government direction.
  • Make outbound calls to participants, service providers and other stakeholders.
  • Undertake suitability assessments for entry into and exit from specialist planning streams.
  • Manage shared inboxes, assess priorities and escalate urgent or sensitive participant matters.
  • Support project activities, including developing project plans, conducting research and analysis and contributing to regular reporting.
  • Research possible solutions to moderately complex issues and assist with risk-management activities.
  • Work collaboratively with colleagues and contribute to process improvements, team activities and on-the-job support.
  • Manage competing priorities while meeting required deadlines and service standards.

Essential Requirements

To be successful in this role, you will have:

  • Previous experience in customer service, service delivery or the disability sector.
  • Excellent written and verbal communication skills.
  • Strong interpersonal skills and the ability to communicate with a diverse range of people.
  • Empathy and confidence when handling sensitive or challenging conversations.
  • Sound problem-solving and decision-making skills.
  • The ability to make evidence-based decisions and exercise good judgement.
  • Strong organisational skills and the ability to manage multiple tasks and deadlines.
  • The ability to follow procedures, maintain schedules and work within established guidelines.
  • Adaptability and confidence working in a changing and dynamic environment.
  • A collaborative approach and the ability to contribute positively within a team.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

APS3 Participant Support Officer

  • Australia
  • New South Wales
  • Contract
  • Negotiable

Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients at Bega/Coffs Harbour/Katoomba/Windsor/Parramatta/Penrith/Tamworth/Tweed Heads/Wollongong. The position is a contract role till end of Dec, 2027 with the possibility of extension. The role pays $38.89 per hour + Super.

7.6 hours per day and 38 hours per week

About the Role

As a Participant Support Officer, you will be the first point of contact for participants, customers and stakeholders. You will provide professional and empathetic customer service while helping resolve enquiries, manage participant matters and connect customers with the appropriate services.

This role would suit someone with experience in customer service, service delivery, community services or the disability sector who is comfortable managing sensitive and sometimes challenging conversations.

Key Responsibilities

  • Provide high-quality customer service to participants, customers and stakeholders in person, over the phone and via email.
  • Respond to enquiries and resolve matters where clear guidance or standard scripts may not be available.
  • Refer enquiries to the appropriate internal team, government agency or community service when required.
  • Triage moderately complex enquiries and participant matters.
  • Manage and resolve participant matters in accordance with relevant legislation, operational guidelines, work instructions and government direction.
  • Make outbound calls to participants, service providers and other stakeholders.
  • Undertake suitability assessments for entry into and exit from specialist planning streams.
  • Manage shared inboxes, assess priorities and escalate urgent or sensitive participant matters.
  • Support project activities, including developing project plans, conducting research and analysis and contributing to regular reporting.
  • Research possible solutions to moderately complex issues and assist with risk-management activities.
  • Work collaboratively with colleagues and contribute to process improvements, team activities and on-the-job support.
  • Manage competing priorities while meeting required deadlines and service standards.

Essential Requirements

To be successful in this role, you will have:

  • Previous experience in customer service, service delivery or the disability sector.
  • Excellent written and verbal communication skills.
  • Strong interpersonal skills and the ability to communicate with a diverse range of people.
  • Empathy and confidence when handling sensitive or challenging conversations.
  • Sound problem-solving and decision-making skills.
  • The ability to make evidence-based decisions and exercise good judgement.
  • Strong organisational skills and the ability to manage multiple tasks and deadlines.
  • The ability to follow procedures, maintain schedules and work within established guidelines.
  • Adaptability and confidence working in a changing and dynamic environment.
  • A collaborative approach and the ability to contribute positively within a team.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

APS3 Participant Support Officer

  • Australia
  • New South Wales
  • Contract
  • Up to AU$38.89 per hour

Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients at Bega/Coffs Harbour/Katoomba/Windsor/Parramatta/Penrith/Tamworth/Tweed Heads/Wollongong. The position is a contract role till end of Dec, 2027 with the possibility of extension. The role pays $38.89 per hour + Super.

7.6 hours per day and 38 hours per week

About the Role

As a Participant Support Officer, you will be the first point of contact for participants, customers and stakeholders. You will provide professional and empathetic customer service while helping resolve enquiries, manage participant matters and connect customers with the appropriate services.

This role would suit someone with experience in customer service, service delivery, community services or the disability sector who is comfortable managing sensitive and sometimes challenging conversations.

Key Responsibilities

  • Provide high-quality customer service to participants, customers and stakeholders in person, over the phone and via email.
  • Respond to enquiries and resolve matters where clear guidance or standard scripts may not be available.
  • Refer enquiries to the appropriate internal team, government agency or community service when required.
  • Triage moderately complex enquiries and participant matters.
  • Manage and resolve participant matters in accordance with relevant legislation, operational guidelines, work instructions and government direction.
  • Make outbound calls to participants, service providers and other stakeholders.
  • Undertake suitability assessments for entry into and exit from specialist planning streams.
  • Manage shared inboxes, assess priorities and escalate urgent or sensitive participant matters.
  • Support project activities, including developing project plans, conducting research and analysis and contributing to regular reporting.
  • Research possible solutions to moderately complex issues and assist with risk-management activities.
  • Work collaboratively with colleagues and contribute to process improvements, team activities and on-the-job support.
  • Manage competing priorities while meeting required deadlines and service standards.

Essential Requirements

To be successful in this role, you will have:

  • Previous experience in customer service, service delivery or the disability sector.
  • Excellent written and verbal communication skills.
  • Strong interpersonal skills and the ability to communicate with a diverse range of people.
  • Empathy and confidence when handling sensitive or challenging conversations.
  • Sound problem-solving and decision-making skills.
  • The ability to make evidence-based decisions and exercise good judgement.
  • Strong organisational skills and the ability to manage multiple tasks and deadlines.
  • The ability to follow procedures, maintain schedules and work within established guidelines.
  • Adaptability and confidence working in a changing and dynamic environment.
  • A collaborative approach and the ability to contribute positively within a team.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

APS3 Participant Support Officer

  • Australia
  • New South Wales
  • Contract
  • Up to AU$38.89 per hour

Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients at Bega/Coffs Harbour/Katoomba/Windsor/Parramatta/Penrith/Tamworth/Tweed Heads/Wollongong. The position is a contract role till end of Dec, 2027 with the possibility of extension. The role pays $38.89 per hour + Super.

7.6 hours per day and 38 hours per week

About the Role

As a Participant Support Officer, you will be the first point of contact for participants, customers and stakeholders. You will provide professional and empathetic customer service while helping resolve enquiries, manage participant matters and connect customers with the appropriate services.

This role would suit someone with experience in customer service, service delivery, community services or the disability sector who is comfortable managing sensitive and sometimes challenging conversations.

Key Responsibilities

  • Provide high-quality customer service to participants, customers and stakeholders in person, over the phone and via email.
  • Respond to enquiries and resolve matters where clear guidance or standard scripts may not be available.
  • Refer enquiries to the appropriate internal team, government agency or community service when required.
  • Triage moderately complex enquiries and participant matters.
  • Manage and resolve participant matters in accordance with relevant legislation, operational guidelines, work instructions and government direction.
  • Make outbound calls to participants, service providers and other stakeholders.
  • Undertake suitability assessments for entry into and exit from specialist planning streams.
  • Manage shared inboxes, assess priorities and escalate urgent or sensitive participant matters.
  • Support project activities, including developing project plans, conducting research and analysis and contributing to regular reporting.
  • Research possible solutions to moderately complex issues and assist with risk-management activities.
  • Work collaboratively with colleagues and contribute to process improvements, team activities and on-the-job support.
  • Manage competing priorities while meeting required deadlines and service standards.

Essential Requirements

To be successful in this role, you will have:

  • Previous experience in customer service, service delivery or the disability sector.
  • Excellent written and verbal communication skills.
  • Strong interpersonal skills and the ability to communicate with a diverse range of people.
  • Empathy and confidence when handling sensitive or challenging conversations.
  • Sound problem-solving and decision-making skills.
  • The ability to make evidence-based decisions and exercise good judgement.
  • Strong organisational skills and the ability to manage multiple tasks and deadlines.
  • The ability to follow procedures, maintain schedules and work within established guidelines.
  • Adaptability and confidence working in a changing and dynamic environment.
  • A collaborative approach and the ability to contribute positively within a team.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Finance Administration Assistant x 3

  • Australia
  • Parramatta
  • Contract
  • Up to AU$40 per hour

Talent International is currently recruiting Finance Administration Assistant to work for the NSW Government, based in Parramatta. The position is a 3-month contract, with the possibility of extension, paying $40 per hour + Super.

7 hours per day/ 35 hours per week

Start Date: ASAP

Positions: 3

This is an excellent opportunity for candidates with finance administration, accounts payable or invoice-processing experience to join a supportive government team.

Working Arrangements

Successful candidates will initially be required to work from the Burwood office five days per week while completing training.

Following training, the hybrid arrangement will consist of:

  • Three days per week in the office
  • Two days per week working from home
  • Specific days will be discussed and arranged according to business requirements

Key Responsibilities

  • Process customer invoices and payments accurately and efficiently
  • Undertake general finance and accounts administration
  • Assist the Client Accounts team when required
  • Support shared-service functions in line with operational requirements
  • Maintain accurate financial records and documentation
  • Respond to routine enquiries and work collaboratively with internal teams

About You

To be successful in this role, you will ideally have:

  • Previous experience in finance administration, accounts payable, invoice processing or a similar position
  • Strong attention to detail and a high level of accuracy
  • Good administrative and organisational skills
  • Confidence using finance systems and Microsoft Office applications
  • Clear written and verbal communication skills
  • The ability to manage competing priorities and meet deadlines
  • A collaborative and customer-focused approach
  • Availability to commence as soon as possible

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.