Senior Engineering Specialist (Contract)

  • Australia
  • Sydney
  • Contract
  • Negotiable

Role Title: Engineering Specialist
Contract Length: 24 months
Location: Sydney
Positions Available: 2

Overview
Our client in aviation is delivering a major national Aviation System Technology Replacement Program. This program will replace an existing aviation system with a new, modern platform that processes and displays real time operational information to support safe and efficient operations.

The Engineering Specialist is a key role within the program and will provide technical and systems engineering expertise to ensure the new system meets the operational, safety, and performance standards required in a highly regulated aviation environment.

Key Responsibilities
* Perform systems engineering and project tasks across acquisition and implementation phases
* Support the technical readiness of the new aviation system
* Participate in engineering review gates and governance activities
* Create, update, and review engineering artefacts and documentation
* Support system design, development, integration, testing, installation, and verification activities
* Support site installation, set to work, testing, and verification activities
* Assist with technology change processes, including configuration management and change control
* Identify, assess, and communicate technical and delivery risks
* Contribute to broader program delivery activities as required

Required Experience
* Proven experience in systems engineering or technical delivery roles on complex infrastructure programs
* Experience working on mission critical systems within regulated environments
* Background in aviation, telecommunications, defence, or similarly high assurance industries preferred
* Experience supporting design, testing, installation, and commissioning activities
* Strong documentation, stakeholder engagement, and risk management capability

Mandatory Requirements
* Australian Citizenship
* Ability to obtain and maintain an Australian Government National Security Clearance

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Telco Project Lead (Contract)

  • Australia
  • Sydney
  • Contract
  • Negotiable

Role Title: Project Technical Lead
Contract Length: 9 months
Location: Sydney

Overview
Our client in aviation is delivering a critical infrastructure upgrade program as part of a major Air Traffic Management transformation. They are seeking a highly capable Project Technical Lead to take ownership of the technical readiness and delivery of a mission critical aviation system.

This role is best suited to a senior Project Technical Lead with strong telco or complex infrastructure delivery experience. The focus is on hands on technical leadership across design, build, test, installation, and commissioning activities in a regulated aviation environment.

This is an urgent requirement and will suit someone comfortable operating as the technical authority on a complex site based upgrade program.

Role Responsibilities
* Act as the primary point of contact for all technical and engineering matters related to the program
* Provide technical leadership across engineering review gates and governance forums
* Lead technical input into system design, development, integration, testing, installation, and verification activities
* Provide technical leadership during system testing and formal acceptance of test outcomes
* Oversee site installation, set to work, testing, and verification activities
* Manage technology change processes, ensuring robust configuration management and change control
* Identify, assess, and communicate technical and delivery risks associated with the program
* Develop, review, and approve engineering artefacts as delegated
* Act as a trusted technical advisor to the program, providing guidance across systems, safety, and security considerations
* Perform systems engineering and project related tasks across acquisition and implementation phases
* Ensure delivery aligns with aviation safety, security, and system management frameworks, policies, and procedures
* Support broader program delivery activities as required

Required Experience
* Proven experience as a Project Technical Lead or senior engineering lead on complex infrastructure programs
* Strong background in telecommunications, infrastructure upgrades, or mission critical systems delivery
* Experience delivering projects within regulated environments, ideally aviation or similarly high assurance industries
* Demonstrated capability leading technical delivery across design, build, test, and commissioning phases
* Ability to operate as the technical authority within a multi stakeholder program environment

Mandatory Requirements
* Australian Citizenship
* Ability to obtain and maintain an Australian Government National Security Clearance

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Service Transition Lead (Contract)

  • Australia
  • Sydney
  • Contract
  • Negotiable

Role Title: Service Transition Lead
Positions Available: 3
Contract Length: 1 year and 3 months approximately
Start Date: January 2026
Location: Sydney

Overview
Our client in aviation is seeking experienced Service Transition Leads to support a major, highly regulated operational transformation program. The focus of this engagement is the transition of a complex, mission critical system into live operational service.

This role requires senior level experience delivering end to end service transitions across complex infrastructure, systems, and people within regulated environments. Aviation or defence experience is essential. Applicants without experience in either aviation or defence will not be considered.

Candidates must have led full scale service transitions. Experience limited to small service desk, MSP, or start up transitions will not be suitable.

Key Responsibilities
* Develop and deliver a comprehensive Service Transition Plan aligned to program milestones and regulatory obligations
* Define readiness criteria, success measures, and entry and exit gates for operational transition
* Lead operational readiness planning across people, process, systems, and facilities
* Engage with operational staff, technical teams, regulators, and senior stakeholders to capture requirements and validate readiness
* Coordinate across engineering, training, safety, security, and operations functions
* Oversee the development and delivery of operational and technical training programs
* Ensure workforce readiness, certification, and competency prior to system cutover
* Ensure procedures, manuals, and workflows are updated to reflect new system capabilities
* Confirm integration with wider aviation systems, regulatory frameworks, and operational concepts
* Plan and support operational trials, shadow operations, and cutover rehearsals
* Validate readiness through scenario testing, simulations, and user acceptance activities
* Identify, assess, and manage operational risks associated with transition
* Ensure compliance with safety, security, and regulatory frameworks
* Lead day one readiness activities and support operational handover and early life support post go live

Candidate Requirements
* Proven experience delivering large scale service transitions in regulated environments
* Mandatory experience in aviation or defence; applications without this experience will not be considered
* Demonstrated capability transitioning complex infrastructure, systems, and operational workforces
* Australian Citizenship is mandatory
* Ability to obtain and maintain an Australian Government National Security Clearance

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Senior Network Automation Engineer

  • Australia
  • Sydney
  • Permanent
  • AU$140000 - AU$165000.00 per annum + plus super

A major Australian financial institution is seeking a Senior Network Automation Engineer with advanced Python scripting and Ansible skills to join their team on a permanent basis.

Joining an established Network Security Operations team, you will be responsible for developing sophisticated Python scripts and Ansible playbooks that automate complex network modifications. You’ll build CI/CD pipelines, conduct data analysis, and create reusable automation frameworks used across the organization.

To be successful in this role you will need:

  • Tertiary qualifications and/or relevant industry certifications
  • Demonstrated network automation experience in large enterprise environments
  • Strong core networking knowledge (BGP, OSPF)
  • Hands-on experience with firewalls (Juniper SRX, Fortinet, Checkpoint, Palo Alto) and F5 load balancers
  • Advanced Python scripting skills
  • Proven hands-on experience using Ansible (Tower, AWX, Red Hat AAP) including the ability to build and maintain custom Ansible modules and plugins
  • CI/CD pipeline development using Jenkins and GitHub Actions
  • Proficiency with Git version control
  • Superior troubleshooting and problem-solving skills
  • Excellent verbal and written communication skills
  • Strong teamwork and stakeholder engagement skills with the ability to work independently as required

In return my client is offering:

  • Competitive salary package ($140K-$165K base + super)
  • Hybrid working: 2-3 days in office
  • Enterprise-scale automation projects
  • Career development opportunities

To be considered for this exciting opportunity, please apply online today!

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Senior Actuarial Analyst

  • Australia
  • Sydney
  • Contract
  • AU$790 - AU$870 per day + + Super

Talent is recruiting for our leading Insurance client for a Senior Actuarial Analyst. This position is based in the Sydney CBD which requires Three days a week in the office.

The Senior Actuarial Analyst will join a significant modernisation program of work and work with stakeholders to deliver algorithms and market ready prices.

Responsibilities of the role include:

  • Support the implementation, configuration, and ongoing enhancement of Earnix across General Insurance products
  • Partner with commercial and personal lines teams to support pricing modernisation initiatives
  • Translate actuarial, pricing, and business requirements into Earnix design and configuration
  • Contribute to pricing models, rating structures, and analytical insights (with core technical modelling supported by a dedicated R&D team)
  • Work across a range of General Insurance products, with an initial emphasis on commercial lines, and exposure to personal lines
  • Collaborate with data, actuarial, and technology stakeholders throughout the modernisation lifecycle
  • Support continuous improvement as the organisation progresses through its transformation journey

Experience Required:

  • Experience working with Earnix (Must have)
  • Strong background in General Insurance, with exposure to both commercial and personal lines (Must have)
  • Ability to translate complex requirements into practical system and pricing solutions
  • Exposure to modelling, algorithm development, or analytical design
  • Experience working in large-scale transformation or modernisation programs

If you are interested, please apply now. For a confidential discussion, please reach out to Josh.costigan@talentinternational.com

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Founding Engineer

  • Australia
  • Sydney
  • Permanent
  • Negotiable

Founding Engineer – North Sydney (Onsite, 5 days/week)

Talent International is partnering with a leading, hyper-growth AI company to hire their next Founding Engineer.

Role Snapshot

Role Title: Founding Engineer

Contract Length: Permanent (salary open depending on experience)

Location + WFH Flexibility: North Sydney, 5 days onsite

Salary: Open & highly competitive (includes top-of-market equity)

Project: Building and scaling next-generation AI consumer products

Client Industry: AI / Consumer Tech

Start Date: ASAP

Interview Process:

  • Coffee chat
  • 1-hour system design interview
  • Short paid work trial
  • Offer (top of market + equity)

    About the Opportunity

    We’re working with one of Australia’s most exciting AI product companies – one of the fastest-growing consumer AI apps globally, hitting 10M+ users in under a year with a team of only 12. They’re profitable, bootstrapped, and scaling at Silicon Valley speed.

    This is a rare chance to join as one of the first five engineers, working directly with repeat founders and an elite engineering team in North Sydney.

    What You’ll Be Doing

    You’ll build across the full stack, own problems end-to-end, and ship at extreme speed. Expect to work directly with the CTO on bleeding-edge AI challenges.

    Examples of what you might ship

    • Real-time AI video calling with
    • GPU orchestration for millions of image generations per day
    • Testing/optimising in-house models and LoRAs for 10-100M users
    • Full feature ownership: user understanding → idea → build → ship → iterate

    Tech Stack: TypeScript, Next.js, React, TailwindCSS, tRPC, Postgres, Temporal

    Who They’re Looking For

    They hire only exceptional engineers.

    • Extremely smart, rapid learner
    • Full-stack builder who ships fast
    • High agency and low ego
    • Works well in an intense, fast-paced, talent-dense environment
    • Someone who builds outside of work (side projects, OSS, niche tools, competitions)
    • Comfortable working onsite 5+ days per week
    • Comfortable that some customer segments operate in the adult industry

    Why This Role Is Exceptional

    Opportunity

    • Top 50 global AI consumer app in
    • Possibly the fastest-growing bootstrapped startup in Australia
    • Profitable with strong revenue-no VC pressure
    • Salary above market + meaningful equity

    Technology

    • Real AI infrastructure (not API wrappers)
    • Running their own GPUs, custom training, and rapid scaling
    • Millions of images/messages generated daily
    • Exposure to cutting-edge tools like Temporal and Planetscale

    Team

    • Repeat founders with previous multimillion-dollar exit
    • Ex-VC, ex-CTO, founders newly returned from SF
    • Team of 12 doing the work of what’s usually 30-50 engineers
    • No silos – complete ownership and autonomy
    • Intense, hardworking culture of people who love to build

    Mission

    They’re building a new category of adaptive, interactive entertainment- AI experiences that evolve as you engage.

    Think beyond TikTok/YouTube: this is entertainment that responds in real time.

    If this sounds like you, apply now.

    This is a career-defining opportunity to build at the frontier of AI with one of the most exciting engineering teams in Australia.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

APS3 Participant Support Officer

  • Australia
  • New South Wales
  • Contract
  • Up to AU$37.36 per hour

Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients based in Surry Hills/Chatswood/Blacktown/Coffs Harbour/Broken Hill/Wollongong/Katoomba/Wagga Wagga/Dubbo. The position is a 12-month contract role with the possibility of extension. The role pays $37.36 per hour + Super.

7.6 hours per day and 38 hours per week

Hybrid Role

About the role:

The APS3 Participant Support Officer role will have a high level of contact with participants and other internal and external stakeholders and will provide high-quality customer service as the first point of contact and resolution for participant matters, either via front-of-house services, over the phone and via email.

The APS3 Participant Support Officer role is a frontline customer-facing role and requires attendance at a client’s office location.

New starters must attend the office each day for the first 12 weeks to enable optimum training and support while consolidating learnings from training.

Key skills required for role/s:

  • Providing high-quality customer service as the first point of contact and resolution for participants, customers, and stakeholders, in person, over the phone, via email, at the operating counter and reception in clients’ offices.
  • Resolving moderately complex and escalated customer enquiries, where there may not be clear advice, guidance or scripts and/or referring for response by the appropriate team, government, or community service as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
  • Managing and resolving participant matters as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
  • Analysing and managing workflow, including making recommendations to peers and supervisors about work allocation, ensuring Agency and Ministerial objectives are met.
  • Making outbound calls to NDIS participants, providers, and other stakeholders.
  • Undertaking suitability assessments for entry and exits into specialist planning streams.
  • Managing inboxes, including triaging, making priority decisions escalating participant matters and referring to the appropriate service delivery team.
  • Assisting project management activities, such as the development of project plans, providing advice, assisting with research and analysis, and supporting regular project reporting.
  • Assisting and researching solutions for moderately complex issues, including participating in risk management analysis, ensuring priorities and timeframes are met.
  • Working collaboratively in a team environment, providing feedback, contributing to process improvement, team activities and on-the-job support.

Desirable skills to have for the role/s:

  • Excellent written and verbal communication and interpersonal skills.
  • Empathy and excellent customer service skills for handling sensitive or challenging conversations.
  • Problem-solving and decision-making based on evidence and sound judgment.
  • Ability to manage multiple tasks, meet deadlines and adhere to schedules.
  • Ability to adapt to change and work in dynamic environments.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

APS3 Participant Support Officer

  • Australia
  • New South Wales
  • Contract
  • Up to AU$37.36 per hour

Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients based in Surry Hills/Chatswood/Blacktown/Coffs Harbour/Broken Hill/Wollongong/Katoomba/Wagga Wagga/Dubbo. The position is a 12-month contract role with the possibility of extension. The role pays $37.36 per hour + Super.

7.6 hours per day and 38 hours per week

Hybrid Role

About the role:

The APS3 Participant Support Officer role will have a high level of contact with participants and other internal and external stakeholders and will provide high-quality customer service as the first point of contact and resolution for participant matters, either via front-of-house services, over the phone and via email.

The APS3 Participant Support Officer role is a frontline customer-facing role and requires attendance at a client’s office location.

New starters must attend the office each day for the first 12 weeks to enable optimum training and support while consolidating learnings from training.

Key skills required for role/s:

  • Providing high-quality customer service as the first point of contact and resolution for participants, customers, and stakeholders, in person, over the phone, via email, at the operating counter and reception in clients’ offices.
  • Resolving moderately complex and escalated customer enquiries, where there may not be clear advice, guidance or scripts and/or referring for response by the appropriate team, government, or community service as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
  • Managing and resolving participant matters as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
  • Analysing and managing workflow, including making recommendations to peers and supervisors about work allocation, ensuring Agency and Ministerial objectives are met.
  • Making outbound calls to NDIS participants, providers, and other stakeholders.
  • Undertaking suitability assessments for entry and exits into specialist planning streams.
  • Managing inboxes, including triaging, making priority decisions escalating participant matters and referring to the appropriate service delivery team.
  • Assisting project management activities, such as the development of project plans, providing advice, assisting with research and analysis, and supporting regular project reporting.
  • Assisting and researching solutions for moderately complex issues, including participating in risk management analysis, ensuring priorities and timeframes are met.
  • Working collaboratively in a team environment, providing feedback, contributing to process improvement, team activities and on-the-job support.

Desirable skills to have for the role/s:

  • Excellent written and verbal communication and interpersonal skills.
  • Empathy and excellent customer service skills for handling sensitive or challenging conversations.
  • Problem-solving and decision-making based on evidence and sound judgment.
  • Ability to manage multiple tasks, meet deadlines and adhere to schedules.
  • Ability to adapt to change and work in dynamic environments.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

APS3 Participant Support Officer

  • Australia
  • New South Wales
  • Contract
  • Up to AU$37.36 per hour

Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients based in Surry Hills/Chatswood/Blacktown/Coffs Harbour/Broken Hill/Wollongong/Katoomba/Wagga Wagga/Dubbo. The position is a 12-month contract role with the possibility of extension. The role pays $37.36 per hour + Super.

7.6 hours per day and 38 hours per week

Hybrid Role

About the role:

The APS3 Participant Support Officer role will have a high level of contact with participants and other internal and external stakeholders and will provide high-quality customer service as the first point of contact and resolution for participant matters, either via front-of-house services, over the phone and via email.

The APS3 Participant Support Officer role is a frontline customer-facing role and requires attendance at a client’s office location.

New starters must attend the office each day for the first 12 weeks to enable optimum training and support while consolidating learnings from training.

Key skills required for role/s:

  • Providing high-quality customer service as the first point of contact and resolution for participants, customers, and stakeholders, in person, over the phone, via email, at the operating counter and reception in clients’ offices.
  • Resolving moderately complex and escalated customer enquiries, where there may not be clear advice, guidance or scripts and/or referring for response by the appropriate team, government, or community service as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
  • Managing and resolving participant matters as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
  • Analysing and managing workflow, including making recommendations to peers and supervisors about work allocation, ensuring Agency and Ministerial objectives are met.
  • Making outbound calls to NDIS participants, providers, and other stakeholders.
  • Undertaking suitability assessments for entry and exits into specialist planning streams.
  • Managing inboxes, including triaging, making priority decisions escalating participant matters and referring to the appropriate service delivery team.
  • Assisting project management activities, such as the development of project plans, providing advice, assisting with research and analysis, and supporting regular project reporting.
  • Assisting and researching solutions for moderately complex issues, including participating in risk management analysis, ensuring priorities and timeframes are met.
  • Working collaboratively in a team environment, providing feedback, contributing to process improvement, team activities and on-the-job support.

Desirable skills to have for the role/s:

  • Excellent written and verbal communication and interpersonal skills.
  • Empathy and excellent customer service skills for handling sensitive or challenging conversations.
  • Problem-solving and decision-making based on evidence and sound judgment.
  • Ability to manage multiple tasks, meet deadlines and adhere to schedules.
  • Ability to adapt to change and work in dynamic environments.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

APS3 Participant Support Officer

  • Australia
  • New South Wales
  • Contract
  • Up to AU$37.36 per hour

Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients based in Surry Hills/Chatswood/Blacktown/Coffs Harbour/Broken Hill/Wollongong/Katoomba/Wagga Wagga/Dubbo. The position is a 12-month contract role with the possibility of extension. The role pays $37.36 per hour + Super.

7.6 hours per day and 38 hours per week

Hybrid Role

About the role:

The APS3 Participant Support Officer role will have a high level of contact with participants and other internal and external stakeholders and will provide high-quality customer service as the first point of contact and resolution for participant matters, either via front-of-house services, over the phone and via email.

The APS3 Participant Support Officer role is a frontline customer-facing role and requires attendance at a client’s office location.

New starters must attend the office each day for the first 12 weeks to enable optimum training and support while consolidating learnings from training.

Key skills required for role/s:

  • Providing high-quality customer service as the first point of contact and resolution for participants, customers, and stakeholders, in person, over the phone, via email, at the operating counter and reception in clients’ offices.
  • Resolving moderately complex and escalated customer enquiries, where there may not be clear advice, guidance or scripts and/or referring for response by the appropriate team, government, or community service as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
  • Managing and resolving participant matters as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
  • Analysing and managing workflow, including making recommendations to peers and supervisors about work allocation, ensuring Agency and Ministerial objectives are met.
  • Making outbound calls to NDIS participants, providers, and other stakeholders.
  • Undertaking suitability assessments for entry and exits into specialist planning streams.
  • Managing inboxes, including triaging, making priority decisions escalating participant matters and referring to the appropriate service delivery team.
  • Assisting project management activities, such as the development of project plans, providing advice, assisting with research and analysis, and supporting regular project reporting.
  • Assisting and researching solutions for moderately complex issues, including participating in risk management analysis, ensuring priorities and timeframes are met.
  • Working collaboratively in a team environment, providing feedback, contributing to process improvement, team activities and on-the-job support.

Desirable skills to have for the role/s:

  • Excellent written and verbal communication and interpersonal skills.
  • Empathy and excellent customer service skills for handling sensitive or challenging conversations.
  • Problem-solving and decision-making based on evidence and sound judgment.
  • Ability to manage multiple tasks, meet deadlines and adhere to schedules.
  • Ability to adapt to change and work in dynamic environments.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

APS3 Participant Support Officer

  • Australia
  • New South Wales
  • Contract
  • Up to AU$37.36 per hour

Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients based in Surry Hills/Chatswood/Blacktown/Coffs Harbour/Broken Hill/Wollongong/Katoomba/Wagga Wagga/Dubbo. The position is a 12-month contract role with the possibility of extension. The role pays $37.36 per hour + Super.

7.6 hours per day and 38 hours per week

Hybrid Role

About the role:

The APS3 Participant Support Officer role will have a high level of contact with participants and other internal and external stakeholders and will provide high-quality customer service as the first point of contact and resolution for participant matters, either via front-of-house services, over the phone and via email.

The APS3 Participant Support Officer role is a frontline customer-facing role and requires attendance at a client’s office location.

New starters must attend the office each day for the first 12 weeks to enable optimum training and support while consolidating learnings from training.

Key skills required for role/s:

  • Providing high-quality customer service as the first point of contact and resolution for participants, customers, and stakeholders, in person, over the phone, via email, at the operating counter and reception in clients’ offices.
  • Resolving moderately complex and escalated customer enquiries, where there may not be clear advice, guidance or scripts and/or referring for response by the appropriate team, government, or community service as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
  • Managing and resolving participant matters as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
  • Analysing and managing workflow, including making recommendations to peers and supervisors about work allocation, ensuring Agency and Ministerial objectives are met.
  • Making outbound calls to NDIS participants, providers, and other stakeholders.
  • Undertaking suitability assessments for entry and exits into specialist planning streams.
  • Managing inboxes, including triaging, making priority decisions and escalated participant matters and referring to appropriate service delivery team.
  • Assisting project management activities, such as the development of project plans, providing advice, assisting with research and analysis, and supporting regular project reporting.
  • Assisting and researching solutions for moderately complex issues, including participating in risk management analysis ensuring priorities and timeframes are met.
  • Working collaboratively in a team environment, providing feedback, contributing to process improvement, team activities and on-the-job support.

Desirable skills to have for the role/s:

  • Excellent written and verbal communication and interpersonal skills.
  • Empathy and excellent customer service skills for handling sensitive or challenging conversations.
  • Problem solving and decision making based on evidence and sound judgment.
  • Ability to manage multiple tasks, meet deadlines and adhere to schedules.
  • Ability to adapt to change and work in dynamic environments.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

APS3 Participant Support Officer

  • Australia
  • Sydney
  • Contract
  • Up to AU$37.36 per hour

Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients based in Surry Hills/Chatswood/Blacktown/Coffs Harbour/Broken Hill/Wollongong/Katoomba/Wagga Wagga/Dubbo. The position is a 12-month contract role with the possibility of extension. The role pays $37.36 per hour + Super.

7.6 hours per day and 38 hours per week

Hybrid Role

About the role:

The APS3 Participant Support Officer role will have a high level of contact with participants and other internal and external stakeholders and will provide high-quality customer service as the first point of contact and resolution for participant matters, either via front-of-house services, over the phone and via email.

The APS3 Participant Support Officer role is a frontline customer-facing role and requires attendance at a client’s office location.

New starters must attend the office each day for the first 12 weeks to enable optimum training and support while consolidating learnings from training.

Key skills required for role/s:

  • Providing high-quality customer service as the first point of contact and resolution for participants, customers, and stakeholders, in person, over the phone, via email, at the operating counter and reception in clients’ offices.
  • Resolving moderately complex and escalated customer enquiries, where there may not be clear advice, guidance or scripts and/or referring for response by the appropriate team, government, or community service as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
  • Managing and resolving participant matters as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
  • Analysing and managing workflow, including making recommendations to peers and supervisors about work allocation, ensuring Agency and Ministerial objectives are met.
  • Making outbound calls to NDIS participants, providers, and other stakeholders.
  • Undertaking suitability assessments for entry and exits into specialist planning streams.
  • Managing inboxes, including triaging, making priority decisions escalating participant matters and referring to the appropriate service delivery team.
  • Assisting project management activities, such as the development of project plans, providing advice, assisting with research and analysis, and supporting regular project reporting.
  • Assisting and researching solutions for moderately complex issues, including participating in risk management analysis, ensuring priorities and timeframes are met.
  • Working collaboratively in a team environment, providing feedback, contributing to process improvement, team activities and on-the-job support.

Desirable skills to have for the role/s:

  • Excellent written and verbal communication and interpersonal skills.
  • Empathy and excellent customer service skills for handling sensitive or challenging conversations.
  • Problem-solving and decision-making based on evidence and sound judgment.
  • Ability to manage multiple tasks, meet deadlines and adhere to schedules.
  • Ability to adapt to change and work in dynamic environments.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.