IT Process Engineer
Talent International, a leading Australian recruitment firm, have been engaged by our long standing client, a leading music organisation. We are seeking an IT Process Engineer to join their global technology team.
Role Title: IT Process Engineer
Opportunity: Permanent Career Opportunity
Location + WFH Flexibility: Sydney CBD (1 day work from home per week + additional flexibility)
Salary: $128,800 inclusive of super + 10% performance bonus
Client Industry: Entertainment / Media
Role Details:
- Design, analyse and optimise IT operational processes to improve efficiency, reliability and service delivery across the enterprise
- Analyse operational data and performance metrics to identify inefficiencies, trends and opportunities for improvement
- Work closely with infrastructure, engineering, security and operations teams to implement process improvements across technology services
- Support ITSM processes including incident, problem and service operations management
- Develop documentation including process maps, SOPs and operational runbooks
- Drive continuous improvement initiatives using methodologies such as ITIL, Agile, DevOps and Lean
Required Skills and Experiences:
- Experience in IT process engineering, service transformation or IT process improvement roles within enterprise environments
- Strong understanding of ITSM / ITIL frameworks and operational service processes
- Experience analysing operational data and identifying opportunities for improvement
- Exposure to ITSM platforms such as ServiceNow or Jira Service Management
- Strong stakeholder engagement skills with the ability to influence cross-functional teams
- Experience working in large enterprise or global technology environments
Additional Details & Benefits:
- Work within a global technology environment collaborating with teams across multiple regions
- Work from home one day per week, with additional flexibility available
- Opportunity to drive meaningful operational improvements within a large enterprise technology organisation
- Competitive salary package including 10% performance bonus
To Apply:
If this sounds like your next opportunity or you would like to hear more, please apply now and submit your resume.