Financial Analyst

  • Australia
  • Parramatta
  • Contract
  • AU$64 - AU$65 per hour

Talent International is currently recruiting a Financial Analyst to work for the NSW Government, based in Parramatta. This is a 6-month contract with a view to be extended. The role is paying $65/hr + Super.

Hours – 7 hours per day, 35 hours per week

This role sits within the Management Reporting and Insurance Team and will support critical financial accounting, reporting, compliance, and month-end activities during a high-volume year-end reporting period.

Key Responsibilities

  • Prepare and review general ledger journals, accruals, provisions, and financial adjustments within MyWorkZone
  • Perform month-end and year-end financial close activities, including balance sheet and bank reconciliations
  • Raise Purchase Orders (POs), perform Goods Receipting, and process invoices for payment
  • Maintain and update vendor records, ensuring compliance with audit and financial requirements
  • Coordinate property deposits and settlement payments with Shared Services and Banking teams
  • Monitor payment approvals to ensure compliance with delegation limits and payment timeframes
  • Conduct weekly and monthly audits of P Card transactions and Purchase Orders
  • Review Aged Debtors and provide commentary on potential debt write-offs
  • Support internal audits, financial compliance activities, and continuous process improvements
  • Liaise with internal stakeholders and central agencies to support reporting and compliance outcomes
  • Assist with ad hoc financial reporting, analysis, and document retrieval through TRIM and MyWorkZone

About You

To be successful in this role, you will ideally have:

  • Previous experience in financial accounting, management reporting, or finance operations
  • Strong reconciliation and month-end close experience
  • Experience using ERP systems such as MyWorkZone, SAP, or similar finance systems
  • High attention to detail with strong analytical and problem-solving skills
  • Understanding of financial compliance, audit requirements, and procurement processes
  • Excellent communication and stakeholder engagement skills
  • Previous NSW Government experience will be highly regarded

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Sales Engineer // AI SaaS Infrastructure

  • Australia
  • Sydney
  • Permanent
  • AU$120000 - AU$140000 per annum + super + commission (80/20)

My client, a fast-growing AI infrastructure company is looking for an Enterprise Sales Engineer to support enterprise growth across Australia and the wider APAC region.

The business is building next-generation AI model inference and agent infrastructure that enables organisations to securely deploy and scale AI models within private environments. With strong momentum globally and a rapidly growing customer base, they are now investing heavily in their go-to-market capability across the region.

This role is ideal for someone who enjoys sitting between technology and business – helping customers understand how AI can practically be implemented within their environment, without needing to be deeply hands-on in engineering delivery.

The Role

This is a predominantly pre-sales focused role (approximately 80-90%), partnering closely with Sales to guide enterprise customers through discovery, solution design, technical demonstrations, and proof-of-value engagements.

You’ll operate as a trusted technical advisor, helping organisations understand where AI infrastructure and agent technologies can deliver commercial and operational value.

While you’ll need a solid technical foundation, this role is more consultative than deeply engineering-heavy. Offshore technical teams will support much of the hands-on implementation and setup work, while you remain customer-facing and solution-oriented locally.

Reporting directly to the Sales Manager, you’ll play a key role in helping shape the company’s enterprise growth strategy across Australia.

Key Responsibilities

  • Partner with Sales teams throughout enterprise sales cycles
  • Lead technical discovery workshops and customer conversations
  • Deliver product demonstrations and technical presentations
  • Support proof-of-value and evaluation engagements with customers
  • Translate customer challenges into AI infrastructure and deployment solutions
  • Act as a trusted advisor to both technical and non-technical stakeholders
  • Work closely with offshore technical teams responsible for implementation and setup
  • Provide customer and market feedback to internal product and leadership teams
  • Maintain clear CRM documentation across opportunities and customer engagements

About You

  • Experience in a Sales Engineering, Solutions Engineering, Technical Consultant, DevOps, or customer-facing technical role
  • Strong communication and stakeholder engagement skills
  • Ability to simplify technical concepts and articulate business value clearly
  • Exposure to AI, cloud, infrastructure, developer tooling, DevOps, data platforms, or modern SaaS environments
  • Technical understanding of scripting/programming concepts (Python exposure highly regarded)
  • Consultative mindset with the ability to engage enterprise customers strategically
  • Comfortable working in fast-moving startup or scale-up environments
  • Previous experience supporting technical pre-sales engagements is highly desirable

What’s on Offer

  • Opportunity to join a rapidly scaling AI infrastructure business at a pivotal growth stage
  • Strong exposure to enterprise AI transformation projects across APAC
  • Highly consultative and customer-facing role with genuine ownership
  • Hybrid working environment with flexibility and autonomy
  • Collaborative global team with strong technical leadership
  • Competitive salary aligned to broader SaaS pre-sales market expectations

Additional Details

  • Hybrid working model (initially remote, transitioning to 3 days in office)
  • Sydney-based
  • Reporting line into Sales leadership
  • Strong opportunity for growth as the business expands regionally

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Project Officer

  • Australia
  • Parramatta
  • Contract
  • Up to AU$212.76 per day

Talent International is currently recruiting a Project Officer to work for the NSW Government, based in Parramatta. This position is a 6-month contract with a view to be extended, and the role pays $212.76 per day + Super.

7 hours a day / 35 hours a week

This role will support the development and delivery of operational policies, programs, and strategic initiatives focused on environmental and conservation outcomes. The successful candidate will work collaboratively across teams and stakeholders to support statewide program delivery and improve community and stakeholder engagement outcomes.

Key Responsibilities

  • Assist in the development, coordination, and implementation of policies, programs, processes, and guidelines
  • Provide operational and technical support to facilitate consistent program delivery across regions
  • Support communications and engagement strategies to improve program awareness and stakeholder outcomes
  • Contribute to multidisciplinary projects involving water management, biodiversity, and conservation initiatives
  • Prepare reports, briefing notes, submissions, and ministerial correspondence in line with government standards
  • Support strategic environmental water management and conservation programs

About You

  • Experience in project coordination within government or large organisations
  • Strong communications and stakeholder engagement skills
  • Ability to prepare high-quality written documentation, including reports and briefing papers
  • Experience working with policy, programs, or operational frameworks
  • Strong organisational skills with the ability to manage competing priorities
  • Understanding of environmental, conservation, or water management programs will be highly regarded

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Program Manager // Federal Government // 12 month initial Contract

  • Australia
  • Sydney
  • Contract
  • Negotiable

Program Manager // Initial 12-month contract with the possibility of extending up to 2 years

Talent International have partnered with one of the most prominent Government Agencies to find their next Program Manager.

The position is perfect for someone who has previously lead large scale Technology implementation programs or enterprise transformation programs.

What we are looking for:

  • Proven experience leading large technology implementation or enterprise level transformation programs,
  • Baseline Clearance required,
  • Experience with stakeholder management,
  • Strong program governance, planning, reporting, risk management experience,
  • Australian Government experience highly desirable.

What’s on offer:

  • Competitive daily rate,
  • Hybrid working arrangement,
  • Sydney CBD location,
  • Exposure to Australian Government.

If you are someone who has previously worked within Australian Government and are looking to get back in then apply today!

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Program Manager // Federal Government // 12 month initial Contract

  • Australia
  • Sydney
  • Contract
  • Negotiable

Program Manager // Initial 12-month contract with the possibility of extending up to 2 years

Talent International have partnered with one of the most prominent Government Agencies to find their next Program Manager.

The position is perfect for someone who has previously lead large scale Technology implementation programs or enterprise transformation programs.

What we are looking for:

  • Proven experience leading large technology implementation or enterprise level transformation programs,
  • Baseline Clearance required,
  • Experience with stakeholder management,
  • Strong program governance, planning, reporting, risk management experience,
  • Australian Government experience highly desirable.

What’s on offer:

  • Competitive daily rate,
  • Hybrid working arrangement,
  • Sydney CBD location,
  • Exposure to Australian Government.

If you are someone who has previously worked within Australian Government and are looking to get back in then apply today!

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Technical Account Manager

  • Australia
  • Sydney
  • Contract
  • AU$60 - AU$73 per hour

Talent International, a leading Australian recruitment firm, have been engaged by our long-standing client within the managed services and enterprise infrastructure space to recruit a Technical Account Manager to join their growing delivery team.

We are seeking a technically credible and customer-focused professional who is looking to step into a broader service delivery and customer ownership role within a highly stable enterprise environment.

Role Title: Technical Account Manager
Contract Length: Initial 12-month contract (highly likely to extend)
Location + WFH Flexibility: Sydney or Newcastle | Hybrid working flexibility available
Hourly Pay: Approx. $73/hour including super

Role Details:

* Manage end-to-end customer delivery across a portfolio of enterprise managed services customers
* Act as the key customer-facing contact for service delivery, governance, reporting, and operational coordination
* Work closely with infrastructure and operations teams to ensure contractual deliverables and SLAs are achieved
* Coordinate service reviews, risk management activities, and customer communications
* Provide commercially focused advisory support while maintaining strong stakeholder relationships
* Support delivery across infrastructure environments including cloud, storage, Windows, and enterprise operations

Required Skills and Experience:

* Previous experience in infrastructure, managed services, technical consulting, or service delivery environments
* Strong customer communication and stakeholder management capability
* Technical understanding across enterprise infrastructure environments
* Exposure to service delivery, account coordination, or customer-facing project environments
* Ability to balance operational delivery with customer engagement responsibilities
* ITIL or managed services experience highly regarded

Additional Details & Benefits:

* Strong opportunity for long-term extension within a stable customer environment
* Ideal for candidates wanting to transition from technical delivery into customer/account ownership
* Supportive team environment with long-standing enterprise customers
* Flexible working arrangements with low travel requirements
* Excellent opportunity to grow within a modern managed services delivery function

To Apply:

If this sounds like your next opportunity or you would like to hear more, please apply now and submit your resume!

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

SAP Sales & Logistics IT Support Consultant

  • Australia
  • Sydney
  • Permanent
  • AU$150000 - AU$180000 per annum

Talent International, a leading Australian recruitment firm, have been engaged by our long-standing client, Refresco, a global manufacturing and distribution organisation. We are seeking an experienced SAP S/4HANA Sales & Logistics IT Support Consultant to join their operational support team based in Bankstown.

Role Title: SAP S/4HANA Sales & Logistics IT Support Consultant

Contract Length: Permanent Opportunity

Location + WFH Flexibility: Bankstown | Fully Onsite 5 Days Per Week

Salary: Up to $180,000 Base + Super

Role Details:

  • Provide hands-on SAP support across sales, warehousing, inventory and distribution operations
  • Support SAP S/4HANA logistics processes across SD, MM, WM/EWM and Inventory Management
  • Troubleshoot operational issues relating to deliveries, dispatch, stock movements, pricing, ATP and master data
  • Support warehouse handheld/RF solutions and inventory management activities including stock takes
  • Assist with goods receipt, picking, packing and goods issue processes
  • Work closely with warehouse, procurement, finance and production teams to resolve business-critical issues quickly
  • Monitor logistics processes and proactively identify operational risks or recurring issues
  • Escalate complex issues to global L2/L3 support teams while managing incidents through to resolution

Required Skills and Experience:

  • 10+ years SAP experience across SD, MM, WM and/or EWM
  • Strong SAP S/4HANA support experience within logistics, warehouse or supply chain environments
  • Experience supporting fast-paced operational or production environments
  • Strong understanding of warehouse operations, inventory movements and logistics processes
  • Experience supporting pricing, ATP, stock discrepancies and master data related issues
  • Strong understanding of cross-functional SAP integration across SD/MM/WM with exposure to FICO and PP
  • Excellent troubleshooting and stakeholder management capability
  • Comfortable working in evolving environments with a practical, hands-on mindset

Additional Details & Benefits:

  • Highly operational role with direct exposure to warehouse and supply chain teams
  • Opportunity to work in a business-critical SAP support environment
  • Strong long-term stability within a global organisation
  • Hands-on role suited to someone who enjoys solving real-time operational issues
  • Collaborative and relationship-driven team environment
  • Opportunity to help improve operational stability and support processes over time

To Apply:

If this sounds like your next opportunity or you would like to hear more, please apply now and submit your resume.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

APS3 Participant Support Officer

  • Australia
  • New South Wales
  • Contract
  • Up to AU$37.36 per hour

Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients based in Wagga Wagga/Surry Hills/Katoomba/Gosford/Parramatta/Grifith/Chatswood/Tamworth. The position is a 6-month contract role with the possibility of extension. The role pays $37.36 per hour + Super.

7.6 hours per day and 38 hours per week

About the role:

The APS3 Participant Support Officer role will have a high level of contact with participants and other internal and external stakeholders and will provide high-quality customer service as the first point of contact and resolution for participant matters, either via front-of-house services, over the phone and via email.

The APS3 Participant Support Officer role is a frontline customer-facing role and requires attendance at a client’s office location.

New starters must attend the office each day for the first 12 weeks to enable optimum training and support while consolidating learnings from training.

Key skills required for role/s:

  • Providing high-quality customer service as the first point of contact and resolution for participants, customers, and stakeholders, in person, over the phone, via email, at the operating counter and reception in clients’ offices.
  • Resolving moderately complex and escalated customer enquiries, where there may not be clear advice, guidance or scripts and/or referring for response by the appropriate team, government, or community service as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
  • Managing and resolving participant matters as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
  • Analysing and managing workflow, including making recommendations to peers and supervisors about work allocation, ensuring Agency and Ministerial objectives are met.
  • Making outbound calls to NDIS participants, providers, and other stakeholders.
  • Undertaking suitability assessments for entry and exits into specialist planning streams.
  • Managing inboxes, including triaging, making priority decisions and escalated participant matters and referring to appropriate service delivery team.
  • Assisting project management activities, such as the development of project plans, providing advice, assisting with research and analysis, and supporting regular project reporting.
  • Assisting and researching solutions for moderately complex issues, including participating in risk management analysis ensuring priorities and timeframes are met.
  • Working collaboratively in a team environment, providing feedback, contributing to process improvement, team activities and on-the-job support.

Desirable skills to have for the role/s:

  • Excellent written and verbal communication and interpersonal skills.
  • Empathy and excellent customer service skills for handling sensitive or challenging conversations.
  • Problem solving and decision making based on evidence and sound judgment.
  • Ability to manage multiple tasks, meet deadlines and adhere to schedules.
  • Ability to adapt to change and work in dynamic environments.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

APS3 Participant Support Officer

  • Australia
  • New South Wales
  • Contract
  • Up to AU$37.36 per hour

Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients based in Wagga Wagga/Surry Hills/Katoomba/Gosford/Parramatta/Grifith/Chatswood/Tamworth. The position is a 6-month contract role with the possibility of extension. The role pays $37.36 per hour + Super.

7.6 hours per day and 38 hours per week

About the role:

The APS3 Participant Support Officer role will have a high level of contact with participants and other internal and external stakeholders and will provide high-quality customer service as the first point of contact and resolution for participant matters, either via front-of-house services, over the phone and via email.

The APS3 Participant Support Officer role is a frontline customer-facing role and requires attendance at a client’s office location.

New starters must attend the office each day for the first 12 weeks to enable optimum training and support while consolidating learnings from training.

Key skills required for role/s:

  • Providing high-quality customer service as the first point of contact and resolution for participants, customers, and stakeholders, in person, over the phone, via email, at the operating counter and reception in clients’ offices.
  • Resolving moderately complex and escalated customer enquiries, where there may not be clear advice, guidance or scripts and/or referring for response by the appropriate team, government, or community service as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
  • Managing and resolving participant matters as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
  • Analysing and managing workflow, including making recommendations to peers and supervisors about work allocation, ensuring Agency and Ministerial objectives are met.
  • Making outbound calls to NDIS participants, providers, and other stakeholders.
  • Undertaking suitability assessments for entry and exits into specialist planning streams.
  • Managing inboxes, including triaging, making priority decisions and escalated participant matters and referring to appropriate service delivery team.
  • Assisting project management activities, such as the development of project plans, providing advice, assisting with research and analysis, and supporting regular project reporting.
  • Assisting and researching solutions for moderately complex issues, including participating in risk management analysis ensuring priorities and timeframes are met.
  • Working collaboratively in a team environment, providing feedback, contributing to process improvement, team activities and on-the-job support.

Desirable skills to have for the role/s:

  • Excellent written and verbal communication and interpersonal skills.
  • Empathy and excellent customer service skills for handling sensitive or challenging conversations.
  • Problem solving and decision making based on evidence and sound judgment.
  • Ability to manage multiple tasks, meet deadlines and adhere to schedules.
  • Ability to adapt to change and work in dynamic environments.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

APS3 Participant Support Officer

  • Australia
  • New South Wales
  • Contract
  • Up to AU$37.36 per hour

Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients based in Wagga Wagga/Surry Hills/Katoomba/Gosford/Parramatta/Grifith/Chatswood/Tamworth. The position is a 6-month contract role with the possibility of extension. The role pays $37.36 per hour + Super.

7.6 hours per day and 38 hours per week

About the role:

The APS3 Participant Support Officer role will have a high level of contact with participants and other internal and external stakeholders and will provide high-quality customer service as the first point of contact and resolution for participant matters, either via front-of-house services, over the phone and via email.

The APS3 Participant Support Officer role is a frontline customer-facing role and requires attendance at a client’s office location.

New starters must attend the office each day for the first 12 weeks to enable optimum training and support while consolidating learnings from training.

Key skills required for role/s:

  • Providing high-quality customer service as the first point of contact and resolution for participants, customers, and stakeholders, in person, over the phone, via email, at the operating counter and reception in clients’ offices.
  • Resolving moderately complex and escalated customer enquiries, where there may not be clear advice, guidance or scripts and/or referring for response by the appropriate team, government, or community service as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
  • Managing and resolving participant matters as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
  • Analysing and managing workflow, including making recommendations to peers and supervisors about work allocation, ensuring Agency and Ministerial objectives are met.
  • Making outbound calls to NDIS participants, providers, and other stakeholders.
  • Undertaking suitability assessments for entry and exits into specialist planning streams.
  • Managing inboxes, including triaging, making priority decisions and escalated participant matters and referring to appropriate service delivery team.
  • Assisting project management activities, such as the development of project plans, providing advice, assisting with research and analysis, and supporting regular project reporting.
  • Assisting and researching solutions for moderately complex issues, including participating in risk management analysis ensuring priorities and timeframes are met.
  • Working collaboratively in a team environment, providing feedback, contributing to process improvement, team activities and on-the-job support.

Desirable skills to have for the role/s:

  • Excellent written and verbal communication and interpersonal skills.
  • Empathy and excellent customer service skills for handling sensitive or challenging conversations.
  • Problem solving and decision making based on evidence and sound judgment.
  • Ability to manage multiple tasks, meet deadlines and adhere to schedules.
  • Ability to adapt to change and work in dynamic environments.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

APS3 Participant Support Officer

  • Australia
  • Parramatta
  • Permanent
  • Up to AU$37.36 per hour

Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients based in Wagga Wagga/Surry Hills/Katoomba/Gosford/Parramatta/Grifith/Chatswood/Tamworth. The position is a 6-month contract role with the possibility of extension. The role pays $37.36 per hour + Super.

7.6 hours per day and 38 hours per week

About the role:

The APS3 Participant Support Officer role will have a high level of contact with participants and other internal and external stakeholders and will provide high-quality customer service as the first point of contact and resolution for participant matters, either via front-of-house services, over the phone and via email.

The APS3 Participant Support Officer role is a frontline customer-facing role and requires attendance at a client’s office location.

New starters must attend the office each day for the first 12 weeks to enable optimum training and support while consolidating learnings from training.

Key skills required for role/s:

  • Providing high-quality customer service as the first point of contact and resolution for participants, customers, and stakeholders, in person, over the phone, via email, at the operating counter and reception in clients’ offices.
  • Resolving moderately complex and escalated customer enquiries, where there may not be clear advice, guidance or scripts and/or referring for response by the appropriate team, government, or community service as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
  • Managing and resolving participant matters as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
  • Analysing and managing workflow, including making recommendations to peers and supervisors about work allocation, ensuring Agency and Ministerial objectives are met.
  • Making outbound calls to NDIS participants, providers, and other stakeholders.
  • Undertaking suitability assessments for entry and exits into specialist planning streams.
  • Managing inboxes, including triaging, making priority decisions and escalated participant matters and referring to appropriate service delivery team.
  • Assisting project management activities, such as the development of project plans, providing advice, assisting with research and analysis, and supporting regular project reporting.
  • Assisting and researching solutions for moderately complex issues, including participating in risk management analysis ensuring priorities and timeframes are met.
  • Working collaboratively in a team environment, providing feedback, contributing to process improvement, team activities and on-the-job support.

Desirable skills to have for the role/s:

  • Excellent written and verbal communication and interpersonal skills.
  • Empathy and excellent customer service skills for handling sensitive or challenging conversations.
  • Problem solving and decision making based on evidence and sound judgment.
  • Ability to manage multiple tasks, meet deadlines and adhere to schedules.
  • Ability to adapt to change and work in dynamic environments.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

APS3 Participant Support Officer

  • Australia
  • New South Wales
  • Contract
  • Up to AU$37.36 per hour

Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients based in Wagga Wagga/Surry Hills/Katoomba/Gosford/Parramatta/Grifith/Chatswood/Tamworth. The position is a 6-month contract role with the possibility of extension. The role pays $37.36 per hour + Super.

7.6 hours per day and 38 hours per week

About the role:

The APS3 Participant Support Officer role will have a high level of contact with participants and other internal and external stakeholders and will provide high-quality customer service as the first point of contact and resolution for participant matters, either via front-of-house services, over the phone and via email.

The APS3 Participant Support Officer role is a frontline customer-facing role and requires attendance at a client’s office location.

New starters must attend the office each day for the first 12 weeks to enable optimum training and support while consolidating learnings from training.

Key skills required for role/s:

  • Providing high-quality customer service as the first point of contact and resolution for participants, customers, and stakeholders, in person, over the phone, via email, at the operating counter and reception in clients’ offices.
  • Resolving moderately complex and escalated customer enquiries, where there may not be clear advice, guidance or scripts and/or referring for response by the appropriate team, government, or community service as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
  • Managing and resolving participant matters as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
  • Analysing and managing workflow, including making recommendations to peers and supervisors about work allocation, ensuring Agency and Ministerial objectives are met.
  • Making outbound calls to NDIS participants, providers, and other stakeholders.
  • Undertaking suitability assessments for entry and exits into specialist planning streams.
  • Managing inboxes, including triaging, making priority decisions and escalated participant matters and referring to appropriate service delivery team.
  • Assisting project management activities, such as the development of project plans, providing advice, assisting with research and analysis, and supporting regular project reporting.
  • Assisting and researching solutions for moderately complex issues, including participating in risk management analysis ensuring priorities and timeframes are met.
  • Working collaboratively in a team environment, providing feedback, contributing to process improvement, team activities and on-the-job support.

Desirable skills to have for the role/s:

  • Excellent written and verbal communication and interpersonal skills.
  • Empathy and excellent customer service skills for handling sensitive or challenging conversations.
  • Problem solving and decision making based on evidence and sound judgment.
  • Ability to manage multiple tasks, meet deadlines and adhere to schedules.
  • Ability to adapt to change and work in dynamic environments.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.