Program Manager // Initial 12-month contract with the possibility of extending up to 2 years

Talent International have partnered with one of the most prominent Government Agencies to find their next Program Manager.

The position is perfect for someone who has previously lead large scale Technology implementation programs or enterprise transformation programs.

What we are looking for:

• Proven experience leading large technology implementation or enterprise level transformation programs,
• Baseline Clearance required,
• Experience with stakeholder management,
• Strong program governance, planning, reporting, risk management experience,
• Australian Government experience highly desirable.

What’s on offer:

• Competitive daily rate,
• Hybrid working arrangement,
• Sydney CBD location,
• Exposure to Australian Government.

If you are someone who has previously worked within Australian Government and are looking to get back in then apply today!

Program Manager // Initial 12-month contract with the possibility of extending up to 2 years

Talent International have partnered with one of the most prominent Government Agencies to find their next Program Manager.

The position is perfect for someone who has previously lead large scale Technology implementation programs or enterprise transformation programs.

What we are looking for:

• Proven experience leading large technology implementation or enterprise level transformation programs,
• Baseline Clearance required,
• Experience with stakeholder management,
• Strong program governance, planning, reporting, risk management experience,
• Australian Government experience highly desirable.

What’s on offer:

• Competitive daily rate,
• Hybrid working arrangement,
• Sydney CBD location,
• Exposure to Australian Government.

If you are someone who has previously worked within Australian Government and are looking to get back in then apply today!

Talent International, a leading Australian recruitment firm, have been engaged by our long-standing client within the managed services and enterprise infrastructure space to recruit a Technical Account Manager to join their growing delivery team.

We are seeking a technically credible and customer-focused professional who is looking to step into a broader service delivery and customer ownership role within a highly stable enterprise environment.

Role Title: Technical Account Manager
Contract Length: Initial 12-month contract (highly likely to extend)
Location + WFH Flexibility: Sydney or Newcastle | Hybrid working flexibility available
Hourly Pay: Approx. $73/hour including super

Role Details:

* Manage end-to-end customer delivery across a portfolio of enterprise managed services customers
* Act as the key customer-facing contact for service delivery, governance, reporting, and operational coordination
* Work closely with infrastructure and operations teams to ensure contractual deliverables and SLAs are achieved
* Coordinate service reviews, risk management activities, and customer communications
* Provide commercially focused advisory support while maintaining strong stakeholder relationships
* Support delivery across infrastructure environments including cloud, storage, Windows, and enterprise operations

Required Skills and Experience:

* Previous experience in infrastructure, managed services, technical consulting, or service delivery environments
* Strong customer communication and stakeholder management capability
* Technical understanding across enterprise infrastructure environments
* Exposure to service delivery, account coordination, or customer-facing project environments
* Ability to balance operational delivery with customer engagement responsibilities
* ITIL or managed services experience highly regarded

Additional Details & Benefits:

* Strong opportunity for long-term extension within a stable customer environment
* Ideal for candidates wanting to transition from technical delivery into customer/account ownership
* Supportive team environment with long-standing enterprise customers
* Flexible working arrangements with low travel requirements
* Excellent opportunity to grow within a modern managed services delivery function

To Apply:

If this sounds like your next opportunity or you would like to hear more, please apply now and submit your resume!

Talent International, a leading Australian recruitment firm, have been engaged by our long-standing client, Refresco, a global manufacturing and distribution organisation. We are seeking an experienced SAP S/4HANA Sales & Logistics IT Support Consultant to join their operational support team based in Bankstown.

Role Title: SAP S/4HANA Sales & Logistics IT Support Consultant

Contract Length: Permanent Opportunity

Location + WFH Flexibility: Bankstown | Fully Onsite 5 Days Per Week

Salary: Up to $180,000 Base + Super

Role Details:

• Provide hands-on SAP support across sales, warehousing, inventory and distribution operations
• Support SAP S/4HANA logistics processes across SD, MM, WM/EWM and Inventory Management
• Troubleshoot operational issues relating to deliveries, dispatch, stock movements, pricing, ATP and master data
• Support warehouse handheld/RF solutions and inventory management activities including stock takes
• Assist with goods receipt, picking, packing and goods issue processes
• Work closely with warehouse, procurement, finance and production teams to resolve business-critical issues quickly
• Monitor logistics processes and proactively identify operational risks or recurring issues
• Escalate complex issues to global L2/L3 support teams while managing incidents through to resolution

Required Skills and Experience:

• 10+ years SAP experience across SD, MM, WM and/or EWM
• Strong SAP S/4HANA support experience within logistics, warehouse or supply chain environments
• Experience supporting fast-paced operational or production environments
• Strong understanding of warehouse operations, inventory movements and logistics processes
• Experience supporting pricing, ATP, stock discrepancies and master data related issues
• Strong understanding of cross-functional SAP integration across SD/MM/WM with exposure to FICO and PP
• Excellent troubleshooting and stakeholder management capability
• Comfortable working in evolving environments with a practical, hands-on mindset

Additional Details & Benefits:

• Highly operational role with direct exposure to warehouse and supply chain teams
• Opportunity to work in a business-critical SAP support environment
• Strong long-term stability within a global organisation
• Hands-on role suited to someone who enjoys solving real-time operational issues
• Collaborative and relationship-driven team environment
• Opportunity to help improve operational stability and support processes over time

To Apply:

If this sounds like your next opportunity or you would like to hear more, please apply now and submit your resume.

Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients based in Wagga Wagga/Surry Hills/Katoomba/Gosford/Parramatta/Grifith/Chatswood/Tamworth. The position is a 6-month contract role with the possibility of extension. The role pays $37.36 per hour + Super.

7.6 hours per day and 38 hours per week

About the role:

The APS3 Participant Support Officer role will have a high level of contact with participants and other internal and external stakeholders and will provide high-quality customer service as the first point of contact and resolution for participant matters, either via front-of-house services, over the phone and via email.

The APS3 Participant Support Officer role is a frontline customer-facing role and requires attendance at a client’s office location.

New starters must attend the office each day for the first 12 weeks to enable optimum training and support while consolidating learnings from training.

Key skills required for role/s:

• Providing high-quality customer service as the first point of contact and resolution for participants, customers, and stakeholders, in person, over the phone, via email, at the operating counter and reception in clients’ offices.
• Resolving moderately complex and escalated customer enquiries, where there may not be clear advice, guidance or scripts and/or referring for response by the appropriate team, government, or community service as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
• Managing and resolving participant matters as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
• Analysing and managing workflow, including making recommendations to peers and supervisors about work allocation, ensuring Agency and Ministerial objectives are met.
• Making outbound calls to NDIS participants, providers, and other stakeholders.
• Undertaking suitability assessments for entry and exits into specialist planning streams.
• Managing inboxes, including triaging, making priority decisions and escalated participant matters and referring to appropriate service delivery team.
• Assisting project management activities, such as the development of project plans, providing advice, assisting with research and analysis, and supporting regular project reporting.
• Assisting and researching solutions for moderately complex issues, including participating in risk management analysis ensuring priorities and timeframes are met.
• Working collaboratively in a team environment, providing feedback, contributing to process improvement, team activities and on-the-job support.

Desirable skills to have for the role/s:

• Excellent written and verbal communication and interpersonal skills.
• Empathy and excellent customer service skills for handling sensitive or challenging conversations.
• Problem solving and decision making based on evidence and sound judgment.
• Ability to manage multiple tasks, meet deadlines and adhere to schedules.
• Ability to adapt to change and work in dynamic environments.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients based in Wagga Wagga/Surry Hills/Katoomba/Gosford/Parramatta/Grifith/Chatswood/Tamworth. The position is a 6-month contract role with the possibility of extension. The role pays $37.36 per hour + Super.

7.6 hours per day and 38 hours per week

About the role:

The APS3 Participant Support Officer role will have a high level of contact with participants and other internal and external stakeholders and will provide high-quality customer service as the first point of contact and resolution for participant matters, either via front-of-house services, over the phone and via email.

The APS3 Participant Support Officer role is a frontline customer-facing role and requires attendance at a client’s office location.

New starters must attend the office each day for the first 12 weeks to enable optimum training and support while consolidating learnings from training.

Key skills required for role/s:

• Providing high-quality customer service as the first point of contact and resolution for participants, customers, and stakeholders, in person, over the phone, via email, at the operating counter and reception in clients’ offices.
• Resolving moderately complex and escalated customer enquiries, where there may not be clear advice, guidance or scripts and/or referring for response by the appropriate team, government, or community service as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
• Managing and resolving participant matters as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
• Analysing and managing workflow, including making recommendations to peers and supervisors about work allocation, ensuring Agency and Ministerial objectives are met.
• Making outbound calls to NDIS participants, providers, and other stakeholders.
• Undertaking suitability assessments for entry and exits into specialist planning streams.
• Managing inboxes, including triaging, making priority decisions and escalated participant matters and referring to appropriate service delivery team.
• Assisting project management activities, such as the development of project plans, providing advice, assisting with research and analysis, and supporting regular project reporting.
• Assisting and researching solutions for moderately complex issues, including participating in risk management analysis ensuring priorities and timeframes are met.
• Working collaboratively in a team environment, providing feedback, contributing to process improvement, team activities and on-the-job support.

Desirable skills to have for the role/s:

• Excellent written and verbal communication and interpersonal skills.
• Empathy and excellent customer service skills for handling sensitive or challenging conversations.
• Problem solving and decision making based on evidence and sound judgment.
• Ability to manage multiple tasks, meet deadlines and adhere to schedules.
• Ability to adapt to change and work in dynamic environments.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients based in Wagga Wagga/Surry Hills/Katoomba/Gosford/Parramatta/Grifith/Chatswood/Tamworth. The position is a 6-month contract role with the possibility of extension. The role pays $37.36 per hour + Super.

7.6 hours per day and 38 hours per week

About the role:

The APS3 Participant Support Officer role will have a high level of contact with participants and other internal and external stakeholders and will provide high-quality customer service as the first point of contact and resolution for participant matters, either via front-of-house services, over the phone and via email.

The APS3 Participant Support Officer role is a frontline customer-facing role and requires attendance at a client’s office location.

New starters must attend the office each day for the first 12 weeks to enable optimum training and support while consolidating learnings from training.

Key skills required for role/s:

• Providing high-quality customer service as the first point of contact and resolution for participants, customers, and stakeholders, in person, over the phone, via email, at the operating counter and reception in clients’ offices.
• Resolving moderately complex and escalated customer enquiries, where there may not be clear advice, guidance or scripts and/or referring for response by the appropriate team, government, or community service as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
• Managing and resolving participant matters as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
• Analysing and managing workflow, including making recommendations to peers and supervisors about work allocation, ensuring Agency and Ministerial objectives are met.
• Making outbound calls to NDIS participants, providers, and other stakeholders.
• Undertaking suitability assessments for entry and exits into specialist planning streams.
• Managing inboxes, including triaging, making priority decisions and escalated participant matters and referring to appropriate service delivery team.
• Assisting project management activities, such as the development of project plans, providing advice, assisting with research and analysis, and supporting regular project reporting.
• Assisting and researching solutions for moderately complex issues, including participating in risk management analysis ensuring priorities and timeframes are met.
• Working collaboratively in a team environment, providing feedback, contributing to process improvement, team activities and on-the-job support.

Desirable skills to have for the role/s:

• Excellent written and verbal communication and interpersonal skills.
• Empathy and excellent customer service skills for handling sensitive or challenging conversations.
• Problem solving and decision making based on evidence and sound judgment.
• Ability to manage multiple tasks, meet deadlines and adhere to schedules.
• Ability to adapt to change and work in dynamic environments.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients based in Wagga Wagga/Surry Hills/Katoomba/Gosford/Parramatta/Grifith/Chatswood/Tamworth. The position is a 6-month contract role with the possibility of extension. The role pays $37.36 per hour + Super.

7.6 hours per day and 38 hours per week

About the role:

The APS3 Participant Support Officer role will have a high level of contact with participants and other internal and external stakeholders and will provide high-quality customer service as the first point of contact and resolution for participant matters, either via front-of-house services, over the phone and via email.

The APS3 Participant Support Officer role is a frontline customer-facing role and requires attendance at a client’s office location.

New starters must attend the office each day for the first 12 weeks to enable optimum training and support while consolidating learnings from training.

Key skills required for role/s:

• Providing high-quality customer service as the first point of contact and resolution for participants, customers, and stakeholders, in person, over the phone, via email, at the operating counter and reception in clients’ offices.
• Resolving moderately complex and escalated customer enquiries, where there may not be clear advice, guidance or scripts and/or referring for response by the appropriate team, government, or community service as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
• Managing and resolving participant matters as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
• Analysing and managing workflow, including making recommendations to peers and supervisors about work allocation, ensuring Agency and Ministerial objectives are met.
• Making outbound calls to NDIS participants, providers, and other stakeholders.
• Undertaking suitability assessments for entry and exits into specialist planning streams.
• Managing inboxes, including triaging, making priority decisions and escalated participant matters and referring to appropriate service delivery team.
• Assisting project management activities, such as the development of project plans, providing advice, assisting with research and analysis, and supporting regular project reporting.
• Assisting and researching solutions for moderately complex issues, including participating in risk management analysis ensuring priorities and timeframes are met.
• Working collaboratively in a team environment, providing feedback, contributing to process improvement, team activities and on-the-job support.

Desirable skills to have for the role/s:

• Excellent written and verbal communication and interpersonal skills.
• Empathy and excellent customer service skills for handling sensitive or challenging conversations.
• Problem solving and decision making based on evidence and sound judgment.
• Ability to manage multiple tasks, meet deadlines and adhere to schedules.
• Ability to adapt to change and work in dynamic environments.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients based in Wagga Wagga/Surry Hills/Katoomba/Gosford/Parramatta/Grifith/Chatswood/Tamworth. The position is a 6-month contract role with the possibility of extension. The role pays $37.36 per hour + Super.

7.6 hours per day and 38 hours per week

About the role:

The APS3 Participant Support Officer role will have a high level of contact with participants and other internal and external stakeholders and will provide high-quality customer service as the first point of contact and resolution for participant matters, either via front-of-house services, over the phone and via email.

The APS3 Participant Support Officer role is a frontline customer-facing role and requires attendance at a client’s office location.

New starters must attend the office each day for the first 12 weeks to enable optimum training and support while consolidating learnings from training.

Key skills required for role/s:

• Providing high-quality customer service as the first point of contact and resolution for participants, customers, and stakeholders, in person, over the phone, via email, at the operating counter and reception in clients’ offices.
• Resolving moderately complex and escalated customer enquiries, where there may not be clear advice, guidance or scripts and/or referring for response by the appropriate team, government, or community service as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
• Managing and resolving participant matters as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
• Analysing and managing workflow, including making recommendations to peers and supervisors about work allocation, ensuring Agency and Ministerial objectives are met.
• Making outbound calls to NDIS participants, providers, and other stakeholders.
• Undertaking suitability assessments for entry and exits into specialist planning streams.
• Managing inboxes, including triaging, making priority decisions and escalated participant matters and referring to appropriate service delivery team.
• Assisting project management activities, such as the development of project plans, providing advice, assisting with research and analysis, and supporting regular project reporting.
• Assisting and researching solutions for moderately complex issues, including participating in risk management analysis ensuring priorities and timeframes are met.
• Working collaboratively in a team environment, providing feedback, contributing to process improvement, team activities and on-the-job support.

Desirable skills to have for the role/s:

• Excellent written and verbal communication and interpersonal skills.
• Empathy and excellent customer service skills for handling sensitive or challenging conversations.
• Problem solving and decision making based on evidence and sound judgment.
• Ability to manage multiple tasks, meet deadlines and adhere to schedules.
• Ability to adapt to change and work in dynamic environments.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients based in Wagga Wagga/Surry Hills/Katoomba/Gosford/Parramatta/Grifith/Chatswood/Tamworth. The position is a 6-month contract role with the possibility of extension. The role pays $37.36 per hour + Super.

7.6 hours per day and 38 hours per week

About the role:

The APS3 Participant Support Officer role will have a high level of contact with participants and other internal and external stakeholders and will provide high-quality customer service as the first point of contact and resolution for participant matters, either via front-of-house services, over the phone and via email.

The APS3 Participant Support Officer role is a frontline customer-facing role and requires attendance at a client’s office location.

New starters must attend the office each day for the first 12 weeks to enable optimum training and support while consolidating learnings from training.

Key skills required for role/s:

• Providing high-quality customer service as the first point of contact and resolution for participants, customers, and stakeholders, in person, over the phone, via email, at the operating counter and reception in clients’ offices.
• Resolving moderately complex and escalated customer enquiries, where there may not be clear advice, guidance or scripts and/or referring for response by the appropriate team, government, or community service as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
• Managing and resolving participant matters as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
• Analysing and managing workflow, including making recommendations to peers and supervisors about work allocation, ensuring Agency and Ministerial objectives are met.
• Making outbound calls to NDIS participants, providers, and other stakeholders.
• Undertaking suitability assessments for entry and exits into specialist planning streams.
• Managing inboxes, including triaging, making priority decisions and escalated participant matters and referring to appropriate service delivery team.
• Assisting project management activities, such as the development of project plans, providing advice, assisting with research and analysis, and supporting regular project reporting.
• Assisting and researching solutions for moderately complex issues, including participating in risk management analysis ensuring priorities and timeframes are met.
• Working collaboratively in a team environment, providing feedback, contributing to process improvement, team activities and on-the-job support.

Desirable skills to have for the role/s:

• Excellent written and verbal communication and interpersonal skills.
• Empathy and excellent customer service skills for handling sensitive or challenging conversations.
• Problem solving and decision making based on evidence and sound judgment.
• Ability to manage multiple tasks, meet deadlines and adhere to schedules.
• Ability to adapt to change and work in dynamic environments.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Our Client

Talent International has been engaged by a growing financial services organisation to recruit a Customer Communications & Campaign Operations Specialist.

Operating within a highly regulated environment, the business partners with major organisations across Australia and New Zealand to deliver customer engagement and recovery solutions. With continued growth, they are seeking a detail-oriented professional to become the central owner of customer communications activity across the business.

The Role

This newly created role sits within the Digital team and will be responsible for managing and executing customer communications across SMS, email, letters and dialler activity.

Working closely with Operations, Data, Technology and Leadership teams, you will ensure communication workflows are delivered accurately, compliantly and effectively, while identifying opportunities to improve customer engagement and portfolio performance over time.

This role would suit someone who enjoys working within structured processes, has strong attention to detail and wants the opportunity to grow into broader campaign optimisation and strategy responsibilities as their knowledge of the business develops.

Key Responsibilities

• Manage daily customer communications across SMS, email, letters and dialler campaigns.
• Configure communication workflows, filters and campaign criteria.
• Execute communication activities in line with established processes and compliance requirements.
• Monitor campaign performance and identify opportunities for optimisation.
• Support testing, reporting and continuous improvement initiatives.
• Work closely with operational stakeholders to ensure effective customer engagement.
• Maintain accurate records and governance across all communication activities.
• Ensure all customer communications comply with regulatory and internal requirements.

Skills & Experience

• Experience within customer communications, campaign operations, collections, contact centre operations or a similar environment.
• Strong attention to detail and ability to follow structured processes.
• Experience working within regulated industries such as financial services, utilities, insurance or telecommunications.
• Strong communication and stakeholder engagement skills.
• Analytical mindset with the ability to identify trends and improvement opportunities.
• Positive attitude, willingness to learn and ability to adapt within a growing business.

Benefits & Additional Information

• Permanent full-time opportunity.
• Parramatta location with onsite parking available nearby.
• Exposure to senior operational leadership and cross-functional teams.
• Ongoing training, mentoring and career development opportunities.
• Supportive and collaborative team culture.
• Monthly team perks and wellbeing initiatives.
• Opportunity to grow into broader campaign strategy and optimisation responsibilities.
• Standard working hours of approximately 9:00am – 5:30pm with some flexibility.

How to Apply

If you’re looking for an opportunity where you can make a genuine impact, develop your career and grow with a successful and expanding organisation, we’d love to hear from you.

Apply now or contact Sienna Coate Thompson at Talent International for a confidential discussion.

A leading insurance services provider is seeking a Lead Solution Architect with strong general insurance experience to join their team on an initial twelve month contract.

Working in a large, dynamic and distributed architecture practice, you will be joining an in-flight transformation program where you will be responsible for the end-to-end design and definition of technical solutions across a wide range of technologies and business processes. You will work closely with enterprise architecture and delivery teams to ensure solutions align with the organisation’s technology direction, while providing guidance and advice to business stakeholders and ensuring outcomes are fit for purpose and aligned to the broader roadmap.

You will play a key role in leading solution design activities, collaborating across teams, and providing technical leadership to both internal stakeholders and external vendors.

To be successful in this role you will need:

• Tertiary qualifications and/or relevant industry certifications (i.e. TOGAF)
• Demonstrated Solution Architecture experience gained within large, complex environments
• Strong experience in solution design and system development within complex architecture landscapes
• Proven general insurance experience is highly regarded
• Experience with Guidewire implementations and integration would be advantageous
• Proven experience working on core system transformation programs migrating from legacy to modern technology stacks
• Ability to develop high-level solution designs and contribute to business cases for new initiatives
• Strong stakeholder engagement skills with the ability to influence and guide decision-making
• Experience collaborating across multiple teams and providing technical leadership to vendors
• Excellent communication skills with the ability to consult and provide advice to internal stakeholders

This is a Sydney-based role where you will be required to be in the office at least two days per week.

An attractive daily rate is on offer for the right candidate – to be considered for this exciting opportunity, please apply online!