We’re working with a major financial services organisation looking for a Senior Experience Designer to improve the platforms its staff use every day.

The focus is on internal systems, CRM and staff workflows. You’ll need experience designing for employees working through complex processes, with examples that go beyond customer-facing websites and apps.

Requirements:

Working alongside designers, product owners, BAs and delivery teams, you’ll:

• Speak with staff to understand how they work and where existing systems cause problems.

• Turn research findings into designs and prototypes, then test and refine them with users.

• Simplify workflows across CRM and internal applications.

• Run workshops to work through requirements and agree on design decisions.

• Work within an enterprise design system and contribute improvements.

• Stay involved through delivery, balancing usability with business and technical requirements.

Requirements:

• 6-8 years of experience in UX, product or experience design.

• Banking or financial services experience – Preferred

• Hands-on design experience with internal platforms, CRM systems or back-office applications.

• Strong research, prototyping and usability testing skills.

• Confidence working with business stakeholders and technical teams.

• A portfolio showing your role in solving complex design problems and the outcomes achieved.

If you are interested in this role and have all skills mentioned above, please click “APPLY”

Talent International is currently recruiting for an APS6 Planner to work for one of our Federal Government clients at Parramatta. The position is a 12 months contract with the possibility of extension. The role pays $61.86 per hour + Super.

7.6 hours per day and 38 hours per week

Key responsibilities

• Gather and assess information to identify risks associated with complex and sensitive participant circumstances.
• Facilitate discussions to provide support and guidance on complex safeguarding issues.
• Provide clear written and verbal safeguarding advice to address complex problems.
• Guide staff on available supports, options, education and pathways for participants requiring safeguarding interventions.
• Work directly with participants requiring urgent and short-term safeguarding interventions under a case management model.
• Exercise initiative and sound judgement to interpret and apply legislation, policies, practices and procedures.
• Collaborate with colleagues and contribute specialised knowledge within your areas of expertise.
• Coach and mentor staff, supporting the monitoring of team capacity and workflow.
• Contribute to and lead quality improvement activities to strengthen service delivery practices, processes and systems.

Essential skills and experience

• Ability to assess complex and sensitive information, identify key risks and develop evidence-based safeguarding advice and recommendations.
• Excellent written communication skills, with the ability to deliver clear, concise and well-reasoned advice.
• Strong stakeholder engagement skills.
• Sound judgement and the ability to develop recommendations within legislative, policy and procedural frameworks.
• Ability to manage competing priorities and varied tasks while delivering quality outcomes.

Desirable skills and experience

• Knowledge of the disability services legislative and operating environment, including participant safeguarding principles and risk management practices.
• Experience contributing to operational guidance, procedures, frameworks or training materials.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Talent International is currently recruiting for an EL1 Assistant Director – Service Delivery to work for one of our Federal Government clients at Parramatta. The position is a 12 months contract with the possibility of extension. The role pays $602.55 per day + Super.

7.6 hours per day and 38 hours per week

This opportunity suits an experienced leader with strong stakeholder engagement, safeguarding and operational improvement capabilities. You will lead a small team, provide strategic advice and develop guidance to support effective service delivery.

Key responsibilities

• Build and maintain relationships with key stakeholders to develop collaborative guidance supporting service delivery.
• Provide strategic advice on participant pathways, specific participant cohorts and technical processes within SAP CRM and PACE business systems.
• Drive improvements in access and planning processes, providing expert advice to internal and external stakeholders.
• Identify and escalate critical issues through regular reporting to senior management.
• Lead a small team responsible for developing operational guidelines, letters and knowledge articles.
• Manage competing priorities, allocate resources and advise executives on team capacity, scope and progress against key deliverables.
• Provide timely, considered advice to multidisciplinary teams, executives, the Board, the Minister and other Australian Government departments.

Responsibilities reflect current priorities and may change over time.

Essential criteria

• Demonstrated ability to lead a high-performing team responsible for safeguarding advice coordination, risk assessment and operational support.
• Experience managing workflow allocation, team capacity and performance to ensure timely and effective service delivery.
• Ability to provide leadership and guidance on complex safeguarding matters and emerging participant risks.
• Strong stakeholder management and influencing skills across operational and executive levels.
• Demonstrated ability to drive continuous improvement and strengthen organisational safeguarding capability.

Desirable criteria

• Knowledge of participant safeguarding principles, risk management frameworks and the disability services operating environment.
• Experience using data and reporting to monitor performance, inform decisions and identify improvement opportunities.
• Experience developing operational guidance, business processes, frameworks or governance arrangements.
• Experience leading projects, business improvement initiatives or organisational change.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Complaints Specialist | Aviation Industry | Sydney

8 Month Fixed Term Contract |Base Salary + 14% Super | Hybrid Working

An exciting opportunity has become available for an experienced Complaints Specialist to join a leading organisation within Australia’s aviation industry.

Based in Sydney, this 8 month fixed term contract will see you play a key role in managing community complaints and enquiries relating to aviation operations, delivering exceptional customer service while navigating complex and sensitive matters.

This position is ideal for someone who combines aviation industry knowledge with strong complaints handling, investigation and stakeholder engagement skills, and enjoys finding solutions in a fast-paced, customer-focused environment.

The Opportunity

As a Complaints Specialist, you will be responsible for assessing, investigating and responding to enquiries and complaints from members of the public. You’ll work closely with internal stakeholders to interpret technical information, manage expectations and ensure responses are accurate, professional and timely.

Your responsibilities will include:

• Managing incoming complaints and enquiries relating to aircraft noise, flight paths and aviation operations.

• Conducting initial investigations, gathering relevant information and determining appropriate resolutions.

• Translating complex aviation and technical information into clear, customer-friendly communications.

• Managing sensitive and challenging conversations with empathy, professionalism and confidence.

• Assessing and prioritising complaints, identifying potential risks and escalating complex matters where appropriate.

• Maintaining accurate records of complaints, investigations and outcomes.

• Preparing high-quality written responses and contributing to reporting activities.

• Collaborating with internal teams and stakeholders to ensure effective complaint resolution.

• Identifying opportunities to improve complaint handling processes and customer outcomes.

About You

We are looking for a confident communicator who thrives in a customer-facing environment and can balance empathy with sound judgement.

To be successful, you will bring:

• Previous experience within the aviation industry, ideally across airport operations, airline customer service, aviation administration or similar environments.

• Strong customer service experience, including managing complex or sensitive enquiries.

• Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences.

• Demonstrated ability to handle challenging conversations, de-escalate situations and manage customer expectations.

• Strong analytical and problem-solving skills, with excellent attention to detail.

• Ability to manage competing priorities and deliver accurate outcomes under pressure.

• Strong stakeholder engagement and relationship-building skills.

• Australian Citizenship or Permanent Residency.

Highly regarded:

• Experience in complaints management, investigations, dispute resolution or case management.

• Experience working in high-volume contact centres or customer-facing operational environments.

• Exposure to regulatory, government or community engagement environments.

• Understanding of aircraft operations, flight paths, aviation noise or air traffic management.

• Experience preparing formal written responses and investigating complex customer matters.

What’s on Offer?

• 8 month fixed term contract with a leading organisation in the aviation industry.

• Competitive salary of Base salary + 14% superannuation.

• Sydney-based opportunity with hybrid working arrangements.

• Initial onsite training and onboarding before transitioning to a hybrid working model.

• Opportunity to work on meaningful issues impacting communities across Australia.

• Collaborative and supportive team environment.

Interested?

If you have a background in aviation and a passion for delivering exceptional customer outcomes, we’d love to hear from you.

Enterprise Architect | 12-Month Contract | Darlington, NSW

• Contribute to strategic technology initiatives and digital transformation.
• Provide enterprise architecture advice and solution assurance.
• Shape technology road-maps, governance and investment decisions.

We are seeking an experienced Enterprise Architect for a 12-month contract based in Darlington, NSW. Joining an established ICT architecture team, you will support business-as-usual activities and project delivery, ensuring technology solutions align with organisational priorities and long-term digital strategy.

This opportunity suits a strategic thinker who can translate complex business needs into practical architecture guidance and work closely with stakeholders to support informed decisions.

Key responsibilities

• Guide user-centred design to deliver a cohesive and optimised experience across IT platforms and services.
• Develop technology solutions aligned with business operations and digital strategic objectives.
• Guide IT project planning and delivery to ensure alignment with organisational strategy and the ICT Master Plan.
• Develop and maintain strategic technology road-maps, including transition plans from current to future-state architectures.
• Support the integrity, security and governance of enterprise data assets, ensuring alignment with business and compliance requirements.
• Provide architecture advice and assessments for proposed solutions, technology trials and digital initiatives.
• Evaluate strategic alignment, architectural fit, risks, dependencies, market alternatives and implementation considerations to inform governance and investment decisions.

About you

To succeed in this role, you will bring:

• Demonstrated experience in enterprise architecture and solution assurance within a complex organisation.
• The ability to translate business objectives into technology strategies, road-maps and actionable transition plans.
• A strong understanding of architecture governance, data governance, security and user-centred design.
• Experience assessing technology options and communicating risks, dependencies and recommendations.
• Strong stakeholder engagement skills, with the ability to explain complex concepts clearly to technical and business audiences.

Apply now with your CV outlining your relevant enterprise architecture experience.

Assistant Director – Service Delivery (EL1)
Location: Parramatta
Contract: Initial 12 months

Daily Rate: $602.55 p/day + super

• Lead a specialist team supporting participant safeguarding.
• Drive operational coordination, risk monitoring and service improvement.
• Build strong stakeholder relationships within a federal government agency.

Our client is seeking an experienced Assistant Director – Service Delivery to join its Safeguarding Advisory Team. This is an opportunity to lead complex work that strengthens safeguarding capability and supports timely, consistent and participant-centred outcomes for people with disability.

Reporting to the Director of Service Delivery, you will provide strategic leadership across operational coordination, safeguarding advice and risk monitoring. You will manage team priorities and resources, provide advice on sensitive matters and contribute to frameworks and procedures that improve the response to participant risk.

Key responsibilities

• Oversee the intake, prioritisation and allocation of safeguarding advice requests, aligning resources with demand.
• Lead, coach and develop a small team, managing performance and delivery against key priorities.
• Build and maintain productive relationships with internal and external stakeholders.
• Provide strategic and operational advice on participant pathways, specific participant cohorts and service delivery processes.
• Monitor risks and emerging issues, escalating critical matters through clear reporting to senior management.
• Contribute to strategic planning, operational assurance and the development of safeguarding frameworks, procedures and initiatives.
• Drive continuous improvement across access, planning and service delivery processes.
• Oversee the delivery of guidance materials, correspondence and knowledge articles.
• Prepare considered advice and briefings for senior executives and other key stakeholders.

About you

You are an experienced leader who brings sound judgement, strong organisational skills and a commitment to participant-centred service delivery. You can navigate sensitive issues, balance competing priorities and translate complex information into clear, practical advice.

You will bring:

• Experience leading teams to deliver complex outcomes, ideally in a hybrid working environment.
• Strong stakeholder engagement, communication, negotiation and influencing skills.
• Extensive knowledge of legislative frameworks, government decision-making processes and agency guidelines.
• The ability to assess risks, analyse information and make timely, evidence-based decisions.
• Experience improving operational processes and supporting quality assurance.
• A proactive approach to coaching, developing staff and maintaining high performance standards.
• The ability to handle confronting information and challenging conversations with empathy and professionalism.

Knowledge of disability services, participant safeguarding and systems such as SAP CRM or PACE would be advantageous.

Apply now

Please submit your current CV outlining your relevant leadership, service delivery and safeguarding experience.

Senior Cyber Operations & Engineering Specialist

Initial 12-month contract | Richmond or Parramatta, NSW

We are seeking an experienced, hands-on Cyber Security Specialist to join a major Cyber Resilience & Recovery Program. You will strengthen security across a complex enterprise environment, with a particular focus on Tenable vulnerability management and Illumio micro-segmentation.

Key priorities

The hiring manager has identified two critical areas:

• Tenable/WAS scanning and Power BI reporting: Plan and execute vulnerability and web application scans, validate findings, prioritise risks, verify remediation and publish vulnerability reporting through Power BI.
• Illumio micro-segmentation: Design, implement and tune segmentation policies, validate application traffic flows and enforce security boundaries to protect critical systems and restrict lateral movement.

Candidates who meet approximately 70% or more of the requirements across these two priority areas are strongly encouraged to apply, even if their experience across the other technologies is less extensive.

What you’ll do

• Manage Tenable Nessus/Tenable Vulnerability Management and Web Application Scanning (WAS), translating findings into actionable remediation and reporting.
• Implement and maintain Illumio micro-segmentation, including policy development, traffic validation and enforcement.
• Develop and tune Microsoft Sentinel detections using advanced KQL, and optimise Data Collection Rules (DCR) and log ingestion.
• Tune Akamai Layer 7 WAF inspection rules and application exceptions to protect services while supporting legitimate business activity.
• Build Azure Logic Apps SOAR playbooks to automate security investigation, response and containment.
• Work closely with internal technical teams and managed SOC/MDR providers to improve detection quality and operational security.

What you’ll bring

• At least five year’s hands-on experience in enterprise cyber security engineering, security operations or technical security architecture.
• Strong practical capability in Tenable/WAS vulnerability management and Illumio micro-segmentation, or comparable enterprise segmentation platforms.
• Experience analysing scan results, reducing false positives and reporting vulnerability metrics through Power BI.
• Sound knowledge of hybrid infrastructure, network security, firewalls, application dependencies and security controls.
• Clear communication skills and the ability to work with technical teams, business stakeholders and external security providers.

Experience with Microsoft Sentinel, advanced KQL, DCR ingestion tuning, Akamai WAF and Azure Logic Apps will be highly regarded. Relevant Microsoft, Tenable, Illumio or industry security certifications are desirable.

Apply now with your CV, highlighting your experience with Tenable/WAS and micro-segmentation.

Data Centre Support Engineers | 15 Positions | Sydney

We’re recruiting 15 Data Centre Support Engineers to join a leading Global technology organisation’s Sydney data centre operations. This is an opportunity to develop your technical skills in a hands-on environment, supporting server, network and AI/machine learning infrastructure.

These are initial six-month contracts, with the intention of converting successful performers to permanent employment, subject to performance and business requirements.

The role

• Check racks and servers and investigate equipment that is offline.
• Troubleshoot hardware issues and replace components.
• Restart equipment where instructed, following documented procedures.
• Respond to, prioritise and resolve support tickets.
• Support basic networking troubleshooting and escalate issues where required.
• Use documented instructions and AI-assisted tools to guide troubleshooting.
• Follow safety and security procedures and communicate effectively with the team.

About you

• Approximately 1-3 years of relevant technical support experience.
• At least 1 year of computer hardware troubleshooting and repair experience.
• At least 1 year of computer networking experience.
• An associate degree in IT or computer science.
• Practical experience responding to and resolving support tickets.
• Strong attention to detail and the ability to follow processes accurately.
• Clear communication skills and a calm approach to problem-solving.
• Data centre experience is preferred.

Contract and permanent opportunity

• Initial six-month contract.
• Indicative contract rates of $390 per day + super, subject to agreement.
• Candidates must be comfortable with the permanent salary before being submitted. Conversion is not guaranteed.

Location and roster

These are fully onsite roles across Sydney’s Bankstown and Western Sydney areas. Exact site details will be provided during onboarding.

The operation runs 24/7, including nights and weekends, generally on a four-on, four-off roster. The supplied rotation includes:

• Two blocks of four day shifts, 7am-7pm.
• Two blocks of four night shifts, 7pm-7am.
• Two blocks of four cover shifts, 7am-3:30pm.
• Four days off after every block.

Additional requirements

• A valid driver’s licence and your own vehicle.
• Ability to safely undertake physical tasks, including lifting equipment, bending, reaching and using ladders.
• Completion of work-rights and background checks.
• Compliance with site security and safety requirements, including wearing composite-toe, metal-free safety shoes.

Recruitment process and start date

The process includes technical screening followed by one or two client interviews covering technical knowledge and behavioural examples.

Apply now with your CV to be considered.

Head of Research Insights & Analytics

• Six-month contract

• Circa $1,500 per day, negotiable depending on experience

• Research analytics and rankings experience essential

We’re seeking an experienced leader to manage a research analytics and insights function within a complex organisation.

Reporting to the Chief Data and Analytics Officer, you’ll lead a specialist team delivering analysis, benchmarking and performance reporting to support research strategy, investment and decision-making.

Key responsibilities

• Lead the delivery of research analytics, insights and performance reporting.

• Oversee analysis and reporting supporting rankings, external assessments and research benchmarking.

• Partner with research leaders to identify priorities and translate findings into practical recommendations.

• Develop performance measures and reporting frameworks to inform planning and investment.

• Improve data quality, governance, dashboards and access to trusted insights.

• Manage, mentor and develop a data analytics and insights team.

• Build productive relationships across the research community and communicate complex findings clearly.

Essential experience

• Direct experience in research analytics and rankings. This is a core requirement for the role.

• Proven experience managing a data analytics and insights team.

• Excellent stakeholder engagement skills, including the ability to build credibility and work effectively with the research community.

• Strong analytical capability, with experience interpreting complex datasets and delivering actionable insights.

• Experience advising senior leaders on performance, benchmarking and strategic decisions.

• A sound understanding of data governance, reporting frameworks and quality assurance.

Candidates currently working in banking, utilities or other sectors are welcome, provided they bring the required research analytics and rankings background.

Apply with your CV or contact Anastasia at Talent International for a confidential discussion.

Head of Enterprise Change

Join one of Australia’s most respected organisations as it undertakes an ambitious, multi-year enterprise transformation, modernising its systems, services and operating models across a complex national and international environment.

We are seeking a senior Enterprise Engagement & Readiness Leader to provide strategic oversight of organisational readiness and stakeholder engagement across a portfolio of major transformation initiatives.

This is not a traditional change delivery role. The focus is on taking an enterprise-wide view, understanding the cumulative impact of change and ensuring the organisation is ready to successfully navigate multiple concurrent transformations.

Key Responsibilities

• Establish an enterprise-wide view of organisational readiness, change impacts and capacity.
• Identify competing priorities, dependencies and risks across transformation programs.
• Build trusted relationships with executives and diverse stakeholder groups.
• Influence strategic decisions around transformation sequencing, engagement and readiness.
• Lead senior change professionals and strengthen enterprise change governance and reporting.

About You

• Extensive experience in enterprise transformation, strategic change or organisational readiness leadership.
• Proven ability to operate across multiple programs rather than individual project delivery.
• Exceptional executive stakeholder engagement and influencing skills.
• Experience in complex, highly matrixed organisations.
• Exposure to ERP, enterprise technology or operating model transformation.
• Confident, personable and collaborative leadership style.

Banking, financial services, insurance or higher education experience will be highly regarded.

What’s on Offer

• $240k – $260k package + performance bonus.
• Hybrid working arrangements in Sydney.
• High-profile leadership role with enterprise-wide influence.
• Opportunity to shape a significant, long-term transformation agenda.

A leading financial services provider is seeking a Senior Network Security Engineer with advanced FortiGate and F5 expertise to join its team on an initial twelve-month contract.

Joining a collaborative network security engineering team, you will deliver network security changes and project initiatives across a large, complex enterprise environment. This hands-on role will involve building, configuring, deploying and upgrading firewall, load-balancing and network infrastructure, as well as improving performance, resilience and security.

You will also produce high-level and detailed designs, assess technical risks and provide specialist advice to technology and business stakeholders.

To be successful in this role you will need:

• Tertiary qualifications and/or relevant vendor certifications
• Extensive network and security engineering experience gained within large, complex environments, ideally within financial services
• Advanced hands-on experience with FortiGate firewalls, including builds, configuration, routing, security policies and compliance
• Strong F5 experience across LTM, GTM and APM, including load-balancing solutions, proxies and authentication profiles
• Enterprise routing and switching expertise covering technologies such as BGP, OSPF etc
• Experience developing high-level and detailed network security designs
• Knowledge of IPS/IDS technologies, including policy configuration, implementation and event analysis
• Automation and scripting experience using technologies such as Python, Ansible or Terraform
• Excellent troubleshooting, stakeholder engagement and communication skills
• The ability to work autonomously while contributing effectively within a collaborative team

This Sydney-based position offers hybrid working arrangements, with a minimum of two days per week in the office.

An attractive daily rate is available. To be considered for this opportunity, please apply online today.

For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career

We’re Hiring | Tech Bar Support Officer | Sydney CBD

An exciting opportunity to join one of Australia’s major organisations, supporting a large-scale enterprise IT environment in a dynamic, fast-paced industry!

We’re looking for an experienced Tech Bar Support Officer to join an established national IT team, supporting over 3,000 users across the business.

This is a fantastic opportunity to gain exposure to enterprise technologies, work with a diverse range of stakeholders and become a key part of a highly visible IT support function.

What we’re looking for:

• Level 1 and Level 2 desktop support experience
• Strong Windows and Mac troubleshooting skills
• Microsoft Intune experience, essential
• JAMF and AV experience, highly regarded
• Excellent customer service and communication skills

What’s on offer:

• 12-month contract with strong extension potential
• Large enterprise environment with 3,000+ users
• Established, collaborative national IT team
• Sydney CBD
• Immediate start preferred

A great opportunity to broaden your enterprise IT experience while working in an engaging, people-focused support role.

Interested? Get in touch to find out more!

#TechSupport #ITJobs #SydneyJobs #DesktopSupport #Hiring