ServiceNow Test Analyst

Initial 6 Months Contract

Richmond/Parramatta Location

We are seeking a skilled ServiceNow Test Analyst to join our team and contribute to the ongoing success of our Service Standards Program. In this vital role, you will be responsible for planning and executing comprehensive testing of development, configuration, and integration work across our ServiceNow platform. Your efforts will ensure that platform changes are released confidently, defects are identified early, and system performance is maintained at the highest standards.

Key Responsibilities:

• Develop and execute test plans, cases, scripts, and data for functional, regression, integration, and user acceptance testing across various ServiceNow modules, including HR Service Delivery, IT Service Management, and Customer Service Management.
• Build and maintain automated regression test suites using ServiceNow Automated Test Framework (ATF) where applicable.
• Test integrations between ServiceNow and other enterprise systems, ensuring data accuracy and end-to-end process validation.
• Lead regression testing prior to ServiceNow platform upgrades, identifying potential risks and verifying fixes.
• Validate user roles, access controls, and security settings, including negative testing scenarios.
• Manage the defect lifecycle: logging, triage, prioritization, retesting, and reporting, working closely with development and business teams.
• Support user acceptance testing (UAT), including scripting, scheduling, defect management, and obtaining sign-off.
• Contribute to establishing and maintaining testing standards, reusable assets, and quality assurance practices to ensure ongoing test capability.

Key Criteria:

• Proven experience as a Test Analyst within ServiceNow implementations, upgrades, or similar enterprise SaaS platforms.
• Strong skills in test planning, case design, execution, and reporting across various testing types.
• Experience testing system integrations and validating data flows between multiple systems.
• Familiarity with test automation tools, especially ServiceNow ATF or similar.
• Demonstrated defect management expertise and experience working within agile, backlog-driven environments.
• Excellent attention to detail, communication skills, and ability to manage competing priorities effectively.
• Experience supporting UAT with non-technical stakeholders.

Preferred Qualifications:

• ISTQB or equivalent testing certification.
• ServiceNow Certified System Administrator (CSA) or similar accreditation.
• Experience with regression testing of platform upgrades.
• Knowledge of access controls and handling sensitive data securely.
• Experience validating reporting outputs and data pipelines.
• Prior experience in government or large, complex organizations.
• Relevant degree or certifications in IT or related fields, or equivalent experience.

Interested candidates are encouraged to submit their resume along with a cover letter outlining their relevant experience in Word format only, then click to “APPLY NOW” button below or email to anna.au@talentinternational.com

Senior Utimaco LIMS Consultant, 6 to 12 Month Contract

The Opportunity

We’re partnering with an innovative Australian technology consultancy that delivers specialist digital, cyber and laboratory solutions to a select portfolio of enterprise and government customers across Australia and New Zealand.

Despite being a boutique organisation, the business has established long term relationships with several major clients and is continuing to expand its footprint through investment in AI enabled technology and new solution offerings. This is an exciting opportunity to join at a pivotal stage, where you’ll have genuine influence over both technical direction and future growth.

With the current consultant having recently moved on, they’re looking to secure an experienced Utimaco LIMS specialist as soon as possible. While an immediate start would be ideal, they’re happy to wait for the right person.

This is initially offered as a 6 to 12 month contract, with strong potential for extension or the opportunity to transition into a longer term role if desired.

The Role

You’ll be the technical subject matter expert for Utimaco LIMS, working closely with clients to provide implementation, support and technical guidance across a range of laboratory environments.

This is far more than a typical support role. You’ll have direct client engagement, influence over technical strategy and the opportunity to shape how the practice evolves as the business continues to grow. For someone who enjoys ownership and autonomy, there is significant scope to broaden the role over time and potentially build and mentor a team as the practice expands.

The role is fully remote, however contractors will need to be based in NSW. You’ll also support customers across both Australia and New Zealand.

Key Responsibilities

* Act as the technical SME for Utimaco LIMS across multiple client environments.
* Provide implementation, configuration, support and technical consulting services.
* Work directly with clients to understand requirements and deliver tailored solutions.
* Troubleshoot complex technical issues and provide expert guidance.
* Contribute to product and service improvements as the business continues to grow.
* Collaborate with internal and external stakeholders across Australia and New Zealand.

About You

* Strong commercial experience with Utimaco LIMS is essential.
* Confident working directly with customers and presenting technical solutions.
* Excellent communication and stakeholder engagement skills.
* Self motivated and comfortable working autonomously in a fully remote environment.
* Commercial mindset with the ability to identify opportunities for continuous improvement.
* Collaborative, proactive and excited by the opportunity to help shape a growing business.

Why This Opportunity?

* Initial 6 to 12 month contract with strong extension potential.
* Fully remote working.
* Join a growing specialist consultancy with an impressive enterprise client base.
* High level of autonomy and genuine influence over the technical direction of the practice.
* Opportunity to grow into a leadership position as the business continues to expand.
* Work with cutting edge technology, including AI enabled solutions, in a highly specialised niche.

Business Continuity Planning Specialist

Sydney, NSW

Role Description:

An exciting opportunity for an experienced Business Continuity Manager to join a large enterprise on a short-term contract with a high likelihood of extension.

Working across business and technology teams, you’ll be responsible for developing and enhancing the organisation’s Business Continuity Management (BCM) framework, conducting Business Impact Assessments (BIAs), coordinating disaster recovery and crisis management activities, and ensuring the organisation is well prepared to respond to disruptive events.

Key Responsibilities:

• Develop and maintain enterprise-wide Business Continuity Plans and frameworks.
• Conduct Business Impact Assessments (BIAs) and risk assessments.
• Develop disaster recovery, crisis management and recovery strategies.
• Coordinate business continuity testing, simulations and training.
• Partner with business and technology stakeholders to improve operational resilience.
• Maintain BCM documentation, governance and compliance with industry standards.

Key Requirements:

• 5+ years’ experience in Business Continuity, Operational Resilience or Disaster Recovery.
• Strong experience conducting BIAs and risk assessments.
• Knowledge of business continuity frameworks such as ISO 22301 or NIST.
• Excellent stakeholder engagement and communication skills.
• Relevant certifications (CBCP, ISO 22301 or similar) highly regarded.

Senior Cyber Specialist – Defence

Williamtown, NSW

Permanent Full-Time | Active NV2 Clearance Required

An exciting opportunity exists for an experienced Senior Cyber Specialist to join a Defence capability program supporting complex, high-security ICT environments.

Working as part of a specialist team, you’ll provide expert cyber security advice, lead security assurance and accreditation activities, and work closely with Defence, engineering, and project stakeholders to ensure critical systems meet stringent security and governance requirements.

Key Responsibilities

• Provide cyber security and ICT security SME advice across complex Defence systems.
• Support security assurance, certification, accreditation, and authorisation activities.
• Develop Assessment & Authorisation (A&A) artefacts and security documentation.
• Conduct cyber readiness and security verification activities.
• Interpret and apply Defence security policy, governance, and risk frameworks.
• Collaborate with technical teams and senior stakeholders to deliver secure capability outcomes.

About You

• Proven Defence cyber security experience is essential.
• Strong experience in cyber security, ICT security, or system security within highly secure, regulated environments.
• Experience delivering security assurance, certification, accreditation, or ICT governance activities.
• Strong understanding of Defence security frameworks, RMF, or similar assurance methodologies.
• Excellent stakeholder engagement, communication, and technical documentation skills.
• Australian Citizenship and an active NV2 Security Clearance are essential.

This is an opportunity to play a key role in protecting nationally significant Defence capability while working alongside highly experienced cyber and engineering professionals.

Think you’re one of Australia’s best .NET Developers?

This opportunity is designed for highly capable developers who are confident in their technical ability.

As part of the recruitment process, shortlisted candidates will be required to complete a one-hour timed technical assessment developed to the client’s standards. The assessment is intentionally challenging and must be completed before progressing to a client interview.

Candidates who successfully pass the assessment will receive a prize… of securing an interview with the client. The test is not for the weak, it is a very difficult test.

The Opportunity

We are seeking an experienced Senior .NET Developer to join a high-performing Agile product team. You will lead software development practices across design, estimation, coding, testing and delivery, while supporting other developers through mentoring, code reviews and knowledge sharing.

This is a 100% remote opportunity, allowing you to work from anywhere in Australia.

Key Responsibilities

• Lead software design, estimation, development and testing activities.
• Develop solutions across front-end, back-end, APIs and databases.
• Build and improve CI/CD pipelines covering build, testing, security checks and deployment.
• Establish development patterns, standards and tools that improve quality and reduce risk.
• Deliver scalable and maintainable software using modern .NET technologies.
• Lead code reviews and mentor junior and mid-level developers.
• Identify refactoring opportunities and recommend improvements to tools and frameworks.
• Work closely with Product Owners, Scrum Masters and other team members.
• Support the team in delivering Sprint goals and high-quality outcomes.
• Contribute to analysis, testing, security and broader delivery activities.
• Maintain clear technical documentation and share knowledge across the business.
• Act as an escalation point for complex product development issues.
• Promote collaboration, Agile ways of working and continuous improvement.

Technical Experience

You will bring a strong capability across:

• C#, ASP.NET and .NET Core
• Modern .NET development and architecture
• API design and development
• SQL and relational databases, ideally Microsoft SQL Server
• HTML, CSS, TypeScript and single-page application frameworks
• Unit testing, integration testing and mocking frameworks
• Logging, monitoring and troubleshooting
• CI/CD pipelines and automated deployment
• Git, Gitflow and Azure DevOps
• Visual Studio, VS Code, IIS and SQL Server Management Studio
• PowerShell or an equivalent scripting language
• Agile software development and Scrum ceremonies

About You

You are a confident and experienced developer who enjoys solving difficult technical problems. You are comfortable leading technical discussions, reviewing code and helping others improve.

You will also demonstrate:

• Strong communication and stakeholder management skills
• A collaborative and team-focused approach
• A commitment to software quality and continuous improvement
• The ability to manage technical risk and make sound decisions
• A willingness to share knowledge and mentor others
• A professional and customer-focused mindset

The Challenge

Before progressing to interview, shortlisted applicants must complete a one-hour timed technical test.

The assessment is designed to identify exceptional .NET Developers and will evaluate practical problem-solving, software development and technical decision-making skills.

Pass the challenge and you will receive:

• A guaranteed interview with the client
• The opportunity to join a skilled, collaborative and fully remote development team

Talent International, a leading Australian recruitment firm, have been engaged to recruit a Tech Lead for a fast-growing Australian technology company operating at the intersection of fintech and payments

This is an opportunity to join a high-performing engineering team where you’ll have genuine influence over technical direction, product decisions and engineering standards while remaining deeply hands-on.

Role Title: Senior Software Engineer

Salary: $170,000 – $180,000 + Super

Location + WFH Flexibility: Sydney CBD | Hybrid Working (2 days in office)

Role Details:

As a senior member of the engineering team, you will play a key role in shaping architecture, reviewing code, mentoring engineers and delivering high-quality software across a modern technology stack.

This is a hands-on technical leadership role where you’ll spend approximately 50% of your time building software and 50% of your time driving engineering excellence through collaboration, design reviews and technical decision-making.

Working closely with founders, product and engineering teams, you’ll have the opportunity to solve complex technical challenges while helping scale a platform used by leading retail and consumer brands.

Key Responsibilities:

• Deliver production-grade features across the stack, with a strong focus on backend development
• Lead code reviews and establish best practices across the engineering function
• Contribute to architecture and system design discussions
• Collaborate closely with Product and Design teams to deliver customer-focused solutions
• Drive adoption of modern AI-assisted development practices and tooling
• Mentor junior engineers and help elevate technical standards
• Own projects end-to-end from design through deployment and optimisation

  Required Skills & Experience:

• Proven experience as a Senior Software Engineer, Staff Engineer or Technical Lead
• Strong backend engineering expertise, ideally within Python-based environments
• Excellent Computer Science fundamentals including software design, algorithms and data structures
• Experience designing and building scalable production systems
• Strong code review and technical leadership capability
• Comfortable influencing technical direction and challenging ideas constructively
• Experience working in high-performing engineering environments
• Passion for leveraging AI tools to improve software development productivity and quality

  Nice to Have:

• Experience with Python, Flask, FastAPI, React, React Native or TypeScript
• Experience with cloud-native or serverless architectures
• Strong SQL and database optimisation skills
• Exposure to e-commerce, payments or transactional platforms
• Experience working within recognised technology, product or data-driven organisations

  Additional Details & Benefits:

• High-impact role within a growing technology business
• Opportunity to influence both technical and product strategy
• Potential equity participation
• Hybrid and flexible working environment
• Work directly with founders and senior stakeholders
• Modern engineering culture with strong adoption of AI development tools
• Collaborative, high-performing team environment

  To Apply:

  If this sounds like your next opportunity, please click ‘Apply Now’ and submit your resume. For a confidential discussion regarding this opportunity, contact Talent International.

Talent International is currently recruiting a Project Engineer to work for the NSW Government, based in Parramatta. This is a contract role until 30^th Dec with a view to be extended. The role is paying $62.18/ hr + Super.

Hours – 7 hours per day, 35 hours per week

Working from Home Arrangements:
Generally 5 days per fortnight (Week 1: Mon-Wed; Week 2: Tues-Wed).
Attendance in the office is required as needed by the business.

About the Role

As a Project Engineer, you will be responsible for managing complex engineering upgrade works across a diverse residential property and infrastructure portfolio. You will provide technical advice, engineering expertise, project management support, and collaborate with specialist engineers to deliver upgrade and professional services projects from concept through to completion.

This role requires strong technical knowledge, stakeholder engagement skills, and the ability to manage engineering risks, project timelines, and quality outcomes.

Key Responsibilities

• Provide specialist engineering advice in structural, civil, or hydraulic disciplines to internal and external stakeholders.
• Review designs, technical reports, and engineering documentation, providing recommendations and professional commentary.
• Manage engineering upgrade projects and technically complex works from initiation through to completion.
• Coordinate with consultants, contractors, project managers, and other professionals to ensure successful project delivery.
• Support the implementation and delivery of upgrade programs and engineering initiatives.
• Identify project risks and develop mitigation strategies to minimise impacts on cost, quality, and delivery timeframes.
• Apply project management, contract management, and engineering best practices across assigned projects.
• Collaborate with stakeholders to ensure engineering standards, specifications, and requirements are clearly defined and achieved.
• Monitor project performance, track key metrics, and provide regular reporting and status updates.
• Ensure compliance with governance frameworks, quality assurance processes, and risk management requirements.
• Promote continuous improvement through the sharing of industry best practices and lessons learned.

About You

To be successful in this role, you will have:

• Qualifications in Civil Engineering, Structural Engineering, or a related engineering discipline.
• Demonstrated engineering experience within a residential property, housing, or infrastructure environment.
• Strong project management and stakeholder engagement capabilities.
• Experience reviewing engineering reports, designs, and technical documentation.
• Ability to manage multiple priorities while delivering high-quality outcomes within strict deadlines.
• Excellent analytical, problem-solving, and communication skills.

Mandatory Requirements

• Engineering Qualification Certificates.
• White Card.
• Current Driver’s Licence.
• Engineers Australia accreditation (for overseas qualifications).
• Full Australian working rights.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Network & Systems Administrator, 6 Month Contract
Daily rate: $350-$450 inc super

We’re working with a client looking for a hands-on Network & Systems Administrator to join their team on an initial 6-month contract. This role suits someone who enjoys getting into the detail, solving problems, and keeping critical infrastructure running smoothly.

You’ll be working across networking, Linux, and Windows environments, with a strong focus on troubleshooting and operational support rather than purely project work.

What you’ll be doing

• configuring and supporting network switches and routers in a production environment
• troubleshooting VLAN, subnet, and general connectivity issues
• diagnosing network problems using tools like ping, traceroute, and Wireshark
• administering Linux servers, including user management, log analysis, service restarts, and patching
• working daily in the Linux command line environment
• supporting Windows Server environments, including Active Directory, DNS, DHCP, and Group Policy
• resolving user authentication and login issues within Active Directory

What we’re looking for

• solid experience across networking fundamentals, including routing and switching
• exposure to protocols such as OSPF and BGP, including concepts like adjacency and peering
• understanding of VLANs, Spanning Tree Protocol, and general Cisco networking environments
• experience working with firewalls and packet capture techniques
• familiarity with monitoring tools such as SolarWinds, particularly for CPU, network performance, and alerting
• proven troubleshooting mindset, able to break down issues logically and methodically

Nice to have

• exposure to VMware environments
• broader infrastructure knowledge across hybrid environments

This role is ideal for someone who enjoys being the person others go to when things break, and who can confidently talk through their troubleshooting approach, not just the tools they’ve used.

Digital Business Relationship Manager

Initial 3 Month Contract

Richmond Location – Hybrid

Are you an experienced strategic partner in digital transformation? Do you excel at building relationships with senior leaders and translating strategic goals into impactful digital initiatives? We are seeking a talented Digital Business Relationship Manager to act as the vital link between executive leadership and IT & Digital Services in a dynamic, large-scale organization.

About the Role:

This pivotal position involves shaping and maintaining multi-year digital investment roadmaps, ensuring alignment with organizational priorities and strategic objectives. You will collaborate closely with various portfolios, guide initiatives through governance processes, and foster strong relationships with senior stakeholders, including Deans and Executive Directors.

Key Responsibilities:

• Develop and maintain digital investment strategies aligned with organizational priorities and risk appetite.
• Partner with delivery, architecture, and operations teams to ensure smooth transition from planning to execution.
• Build trusted relationships with senior leaders to influence digital priorities and investments.
• Lead engagement forums, working groups, and strategic discussions to promote visibility and shared accountability.
• Support the creation of business cases, strategic briefs, and governance documentation.
• Track benefits realization, manage risks, and recommend adjustments to maximize value.
• Identify opportunities for innovation by monitoring market trends and emerging technologies.
• Ensure cybersecurity, privacy, and compliance are integrated into all initiatives.
• Facilitate cross-portfolio collaboration to manage dependencies and accelerate outcomes.
• Provide insights for strategic planning based on business engagement and technology market trends.
• Promote continuous improvement through lessons learned and feedback.

Qualifications & Skills:

• Post-graduate qualifications in IT, Business, Strategy, or equivalent senior-level experience.
• Proven success in developing multi-year digital road-maps within complex organizations.
• Strong background in benefits realization, portfolio governance, and strategic prioritization.
• Excellent negotiation, relationship management, and communication skills.
• Deep understanding of digital transformation principles and emerging technology trends.
• Ability to translate strategic goals into actionable digital initiatives.
• Knowledge of enterprise governance frameworks and business-IT value streams.
• Experience with portfolio management tools such as ServiceNow or Jira Align.

Desirable Extras:

• Certifications in frameworks like SFIA, ITIL, Agile Portfolio Management, or TOGAF.
• Experience working in federated or matrixed governance environments.
• Formal training in stakeholder engagement or enterprise change leadership.

This is an exciting opportunity to influence digital transformation in a leading organization. If you’re ready to make an impact, apply now or send your resume directly to: anna.au@talentinternational.com.

We look forward to hearing from you!

Hybrid working
Permanent role
Tues-Thurs office, Mon/Fri WFH
Hands-on role managing a small team

About the business

Our client is a growing Australian SaaS business in the transport and logistics technology space.

Their platform helps customers manage workflows, integrations, delivery visibility, reporting and operational data across complex transport networks.

The business has had strong growth over the past few years and is now looking for a marketing leader who can help take things to the next stage. They need someone commercial, digital-led and comfortable owning marketing activity that directly supports revenue.

The role

This is a hands-on marketing leadership role reporting to the CEO.

It is not a brand or comms-heavy role. The focus is lead generation, SEO, PPC, paid search, landing pages, rankings, conversion, ROI and pipeline.

You’ll manage a junior marketing team of three, but you’ll still need to be close to the detail. This is not a role where everything is delegated to agencies. You’ll be setting the direction, reviewing the data, improving campaigns, coaching the team and stepping in where needed.

You’ll work closely with sales and product to make sure marketing is driving better leads, clearer messaging and stronger conversion.

This would suit a strong Marketing Manager or Senior Marketing Manager ready to step up. The key is someone who is hands-on, strong in digital marketing and confident working in a smaller, fast-moving SaaS business.

What you’ll be doing

• Owning marketing activity across key growth markets
• Managing and developing a junior team of three
• Driving qualified leads, pipeline contribution and ROI
• Managing SEO, PPC, paid search, paid social and landing page performance
• Improving rankings, conversion rates, lead quality and campaign performance
• Supporting ABM, direct mail, gifting and targeted outbound campaigns
• Turning product updates into clear messaging and campaign ideas
• Working closely with sales to improve lead follow-up and conversion
• Reporting on lead volume, lead quality, CPL, attribution and pipeline
• Using CRM, marketing automation and AI tools to improve output and efficiency
• Staying hands-on across campaign performance and execution

What you’ll bring

• Strong B2B digital marketing experience, ideally in SaaS or technology
• Experience as a Marketing Manager, Senior Marketing Manager, Growth Marketing Manager, Demand Generation Manager or Digital Marketing Manager
• Hands-on experience across SEO, PPC, paid media, landing pages and direct response marketing
• A commercial mindset and focus on revenue, pipeline, lead quality and ROI
• Ability to manage campaigns directly and challenge the numbers
• Experience coaching or managing junior marketers
• Strong reporting skills across leads, rankings, conversion and pipeline
• Experience working closely with sales teams
• Confidence using CRM, marketing automation and AI tools
• Comfortable working in a business where you need to be both strategic and hands-on

What you’ll need

• 7+ years’ marketing experience
• Strong B2B SaaS or technology marketing background
• Proven experience driving lead generation, SEO, PPC, paid media and pipeline
• Ability to report clearly on ROI and commercial outcomes
• Experience managing or mentoring junior marketers
• Ability to work from the Sydney office Tuesday to Thursday

Why apply?

This is a good opportunity for a strong Marketing Manager or Senior Marketing Manager to step into a broader leadership role.

You’ll have direct access to the CEO, manage a small team, work closely with sales and product, and have real ownership over marketing’s impact on growth.

Apply now or reach out for a confidential discussion.

About the business

Our client is a leading global technology and digital advertising business working with agencies, brands and enterprise customers across a broad portfolio of advertising and marketing solutions.

The opportunity

This is a 12-month contract opportunity for an experienced Agency Solutions Manager to join the ANZ Agency team.

The role supports Agency Partners and the Agency Director across several media agencies. You’ll help agencies better understand advertising products, resolve support issues, analyse data, prepare insights and support client-facing recommendations.

This would suit someone from a media agency, performance marketing, paid social, digital advertising, client solutions or platform-side background who enjoys working across multiple priorities and using data to solve client problems.

What you’ll be doing

• Supporting Agency Partners and the Agency Director across a portfolio of agencies
• Joining agency and client meetings, including virtual and in-person presentations
• Helping agencies increase their knowledge and adoption of advertising products
• Managing agency support issues and tracking tasks through to resolution
• Pulling reports, analysing campaign performance and sharing insights
• Preparing product updates and competitor insights for agencies
• Supporting campaign optimisation recommendations based on client goals
• Assisting with event creation, coordination and execution
• Working closely with internal agency, marketing science and cross-functional teams
• Managing multiple workstreams with strong attention to detail

What you’ll bring

• 5+ years’ experience in media agency, performance marketing, paid social, digital advertising or client solutions
• Strong understanding of the Australian agency landscape
• Experience working for or closely with media agencies
• Strong analytical skills and confidence working with data, reports and spreadsheets
• Ability to analyse campaign performance and recommend optimisation opportunities
• Strong prioritisation skills and attention to detail
• Confidence presenting to agency and client stakeholder
• Customer-centric mindset and strong problem-solving skills
• Ability to work autonomously while collaborating closely with a team

What you’ll need

• 5-7 years’ experience across media agency, performance marketing, digital advertising or client solutions
• Experience working with or within agencies
• Strong Excel, spreadsheet and data analysis capability
• Ability to manage multiple projects with strong attention to detail
• Strong communication, presentation and stakeholder management skills
• Ability to work from the Sydney office 3 days per week. 2 days from home

Why apply?

This is a great opportunity to join a leading global organisation and support a high-performing ANZ agency team.

You’ll work across a diverse agency portfolio, gain exposure to a wide range of client challenges and be part of a team focused on data-led, measurable marketing outcomes.

Apply now or reach out for a confidential discussion.

Talent International, a leading Australian recruitment firm, have been engaged by our long-standing client within the managed services and enterprise infrastructure space to recruit a Technical Account Manager to join their growing delivery team.

We are seeking a technically credible and customer-focused professional who is looking to step into a broader service delivery and customer ownership role within a highly stable enterprise environment.

Role Title: Technical Account Manager
Contract Length: Initial 12-month contract (highly likely to extend)
Location + WFH Flexibility: Sydney or Newcastle | Hybrid working flexibility available
Hourly Pay: Approx. $73/hour including super

Role Details:

• Manage end-to-end customer delivery across a portfolio of enterprise managed services customers
• Act as the key customer-facing contact for service delivery, governance, reporting, and operational coordination
• Work closely with infrastructure and operations teams to ensure contractual deliverables and SLAs are achieved
• Coordinate service reviews, risk management activities, and customer communications
• Provide commercially focused advisory support while maintaining strong stakeholder relationships
• Support delivery across infrastructure environments including cloud, storage, Windows, and enterprise operations

  Required Skills and Experience:

• Previous experience in infrastructure, managed services, technical consulting, or service delivery environments
• Strong customer communication and stakeholder management capability
• Technical understanding across enterprise infrastructure environments
• Exposure to service delivery, account coordination, or customer-facing project environments
• Ability to balance operational delivery with customer engagement responsibilities
• ITIL or managed services experience highly regarded

  Additional Details & Benefits:

• Strong opportunity for long-term extension within a stable customer environment
• Ideal for candidates wanting to transition from technical delivery into customer/account ownership
• Supportive team environment with long-standing enterprise customers
• Flexible working arrangements with low travel requirements
• Excellent opportunity to grow within a modern managed services delivery function

  To Apply:

  If this sounds like your next opportunity or you would like to hear more, please apply now and submit your resume!