Business Analyst – ServiceNow (HRSD)

6-Month Contract | Competitive Daily Rate | Hybrid Working

We are seeking an experienced ServiceNow Business Analyst to support a major service transformation program within a large and complex organisation.

This role is focused on working with business stakeholders to analyse, document and translate business requirements into effective ServiceNow configurations, with a strong emphasis on HR Service Delivery (HRSD) and exposure to ITSM and CSM modules.

Key Responsibilities

• Elicit, analyse and document business and functional requirements for ServiceNow enhancements and configuration.

• Facilitate workshops with stakeholders to understand business needs, pain points and opportunities for improvement.

• Map current and future state business processes and service workflows.

• Define and document service catalogue items, request forms, knowledge articles and case management workflows within ServiceNow.

• Translate business requirements into user stories, acceptance criteria and configuration specifications for the ServiceNow platform team.

• Support User Acceptance Testing (UAT), defect management and solution validation activities.

• Contribute to the development of SLAs, KPIs and reporting requirements that support measurable service outcomes.

• Work closely with business stakeholders and ServiceNow specialists to ensure solutions align with organisational standards and governance requirements.

About You

• Demonstrated experience as a Business Analyst working with ServiceNow.

• Strong experience with ServiceNow HR Service Delivery (HRSD) and exposure to ITSM and/or CSM.

• Proven capability in requirements elicitation, process mapping and business analysis documentation.

• Experience defining ServiceNow service catalogues, forms, knowledge management content and workflow requirements.

• Strong stakeholder engagement and workshop facilitation skills.

• Experience supporting UAT, change activities and backlog-driven delivery environments.

• Excellent written and verbal communication skills.

Desirable Skills & Experience

• ServiceNow certifications such as CSA or CIS (HRSD, ITSM or CSM).

• ITIL Foundation certification.

• Experience working within large, complex or highly regulated environments.

• Exposure to ServiceNow Performance Analytics, Virtual Agent, IntegrationHub or Now Assist.

• Experience working within Agile delivery frameworks.

If you have a strong ServiceNow background, particularly within HRSD, and enjoy partnering with stakeholders to shape and configure effective service solutions, we’d like to hear from you.

Program Architect

Initial 12-month Contract

CBD & Sydney Olympic Park – Hybrid

Contract Daily Rate: $1,189.43 p/day incl. super

Join a transformative initiative aimed at revolutionizing how a major organization delivers new capabilities and modernizes operational systems. This program will replace legacy platforms with an integrated, agile, and scalable architecture, supporting smarter operations, community safety, and organizational excellence.

The Program Architect will be a key leader responsible for developing and overseeing the program’s architecture and solution design. This role involves creating roadmaps, ensuring alignment with enterprise standards, and guiding the technical implementations across multiple projects. The Program Architect will also establish standards, patterns, and methodologies, ensuring future-proof solutions that support strategic organizational objectives.

Key Responsibilities

• Analyze current and planned program architectures, ensuring capabilities meet stakeholder needs.
• Lead the development of the program’s technical and solution architectures, aligning with enterprise architecture frameworks and standards.
• Define technology platforms, digital solutions, and future capabilities, ensuring scalability and adaptability.
• Collaborate with internal teams, including solutions architects and developers, to design and implement solutions within agreed timelines.
• Liaise with third-party vendors and external partners, providing technical guidance and advocating for solution adoption.
• Communicate architecture designs clearly to stakeholders and ensure delivery against SLAs and OLAs.
• Monitor project progress, provide reports, and adjust activities as necessary to meet objectives.
• Maintain enterprise architecture artifacts using tools such as System Architect, SPARX EA, ARIS, Nintex, or iServer.

Selection Criteria

• Demonstrated knowledge of TOGAF (certification highly preferred).
• 15+ years’ experience in IT, with 10+ years in senior architecture roles, leading projects over $10 million, ideally within government sectors.
• Large enterprise experience is crucial.
• Strong understanding of enterprise standards, frameworks, and composable architecture.
• Extensive experience in defining application, integration, infrastructure, cloud, and network architectures.
• Proven expertise in:
• Software Development Lifecycle (SDLC)
• Digital technology and development
• Service-Oriented Architecture (SOA)
• Integration architecture (iPaaS, API Gateways, ETL, ESB, REST, JSON, etc.)
• Cloud platforms (AWS, Azure, Google Cloud) and hybrid environments
• Knowledge of MS Dynamics, Salesforce, BPM platforms (highly desirable)
• Emerging technologies, cybersecurity, and ICT trends.
• Excellent verbal and written communication skills, with senior stakeholder management experience.
• Data domain expertise preferred but not mandatory; broader enterprise architecture experience also valued.

Interested candidates are encouraged to apply promptly. Join us in shaping the future of organizational technology and making a real impact. Apply now with your updated resume or send it to anna.au@talentinternational.com

📍 Sydney | Hybrid | 12-month contract with potential extension

We’re seeking an experienced Enterprise Architect to join a major enterprise transformation program and help shape the future-state Data & Analytics capability that will underpin strategic business outcomes for years to come.

Working within a large-scale technology transformation, you will provide architectural leadership across enterprise data, analytics, integration, application and technology domains, while helping establish architecture standards, governance frameworks, roadmaps and target-state architectures.

Key Responsibilities

• Drive enterprise architecture outcomes across a major Data & Analytics initiative.

• Develop target-state architectures, standards, principles and roadmaps.

• Establish and uplift enterprise architecture governance and frameworks.

• Partner with business leaders, architects, delivery teams and vendors to deliver strategic outcomes.

• Lead architecture reviews, workshops and governance forums.

• Identify and manage architecture risks, dependencies and future-state opportunities.

About You

• 10+ years’ experience as an Enterprise Architect within large, complex enterprise environments.

• Strong experience in Data & Analytics architecture, enterprise data platforms, data governance and information management.

• Proven experience delivering architecture outcomes across large-scale transformation programs.

• Strong knowledge of TOGAF (certification highly regarded), architecture governance and enterprise frameworks.

• Experience across cloud, integration and modern enterprise technology ecosystems.

• Exceptional stakeholder engagement and communication skills, with the ability to influence from technical teams through to executive leadership.

Highly Desirable

• Experience within government or other highly regulated environments.

• Experience establishing architecture standards and maturing Enterprise Architecture capabilities.

• Knowledge of composable architecture, API-led integration and modern data platforms.

This is an opportunity to play a key role in a high-profile transformation program, shaping enterprise architecture strategy and the foundational Data & Analytics capabilities that will support future organisational outcomes.

Join a global technology operations team supporting a large-scale, enterprise network environment, where you’ll play a key role in keeping critical infrastructure running across a 24/7, follow-the-sun model. This is a strong entry point into networking for someone looking to step up from service desk or IT operations into a hands-on engineering role with real exposure to enterprise technologies.

Talent International, a leading Australian recruitment firm, have been engaged by our long standing client, a leading entertainment organisation. We are seeking an Associate Network Engineer

Role Title: Associate Network Engineer

Employment Type: Permanent

Location + WFH Flexibility: Sydney CBD | 4 days onsite, 1 half-day WFH

Salary: $92,000 + super + 10% bonus

Role Details:

• Provide Level 1 and 2 support across LAN, WAN and Wi-Fi environments in a global network
• Troubleshoot connectivity, routing and performance issues across enterprise infrastructure
• Perform BAU tasks including VLAN changes, switch configuration, firewall patching and network updates
• Support firewalls and VPN environments, including configuration and performance troubleshooting
• Investigate incidents using logs, trace routes and monitoring tools, working closely with global teams
• Participate in a 60-day shift rotation (early/late shifts with ~1 hour difference)
• Weekend work required: 1 day onsite (Saturday or Sunday) as part of a roster
• Operate in a follow-the-sun model with no after-hours or on-call

Required Skills and Experiences:

• 2-3 years’ experience in Service Desk or IT Operations, looking to step into networking
• Strong networking fundamentals (routing, switching, TCP/IP, troubleshooting)
• Hands-on exposure to router/switch configuration and network troubleshooting
• Comfortable working with CLI
• Experience working within ITIL environments (incident + change management)
• Exposure to monitoring tools and working to SLAs
• Strong communication skills and ability to work in a structured shift environment

Technical Exposure (Highly Valued):

• SD-WAN architecture (key focus area)
• Palo Alto firewalls
• BGP (highly regarded)
• Network monitoring and observability tools
• VPN and remote access technologies
• Nice to have: AWS (Route 53), PowerShell, Terraform, MPLS

Additional Details and Benefits:

• Clear pathway from Service Desk into a Network Engineering career
• Strong mentorship from senior network engineers
• Exposure to enterprise-scale, global network environments
• No after-hours work or on-call (rare for network ops roles)
• 4.5 day working week
• Additional leave including Christmas shutdown + wellbeing days
• Opportunity to gain exposure to automation and engineering work over time

To Apply:

If this sounds like your next opportunity or you would like to hear more, please apply now and submit your resume!

Talent International is currently recruiting for a Senior Incident Manager to work for one of our Federal Government clients based in NSW (Multiple Office Locations). The position is a 12-month contract role with the possibility of extension. The role pays $600 to $800 per day + Super.

8 hours per day and 40 hours per week

This is an exciting opportunity to lead Incident Management activities across a complex enterprise environment, ensuring critical ICT incidents are managed effectively from detection through to resolution while helping establish broader IT Service Management (ITSM) practices.

Key Responsibilities

• Lead the end-to-end management of ICT incidents, including Major Incidents requiring urgent escalation and resolution.
• Coordinate technical teams and stakeholders during incident response activities.
• Identify root causes, conduct post-incident reviews, and implement preventative measures.
• Establish and maintain Incident Management frameworks, plans, and operational processes.
• Maintain accurate incident records, reporting, and documentation.
• Provide regular status updates and communications to senior stakeholders.
• Manage incidents across multiple enterprise platforms including CRM, data analytics, integration, cyber security, ITSM, and cloud environments.
• Support the development of broader ITSM processes including Change Management, CAB governance, and Problem Management.
• Collaborate with internal teams and third-party vendors to improve service stability and operational readiness.

Essential Experience

• 5-8+ years’ experience establishing and managing Incident Management processes within enterprise environments.
• Demonstrated experience working in greenfield or transformational technology environments.
• Strong enterprise-level experience managing incidents across integrated platforms such as CRM, data, integration, and cloud-based systems.
• Extensive knowledge of IT Service Management (ITSM) frameworks and best practices.
• Hands-on experience with ITSM tools such as ServiceNow, Microsoft Service Manager, or similar platforms.
• Excellent stakeholder management, communication, and reporting skills.

Desirable Experience

• Agile certifications and/or practical Agile delivery experience.
• Previous experience working within Federal or State Government environments.
• Experience supporting major transformation or regulatory programs.

Mandatory Requirement

• Current Baseline Security Clearance is required.
• NV1 Security Clearance may be required for this role.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

A leading Australian aviation business is undergoing a significant transformation program and is seeking an experienced Test Manager to lead quality assurance across a complex Oracle HCM and ERP payroll implementation.

This is a high-visibility role sitting at the centre of a large-scale program, working directly with senior stakeholders and cross-functional project teams to drive testing outcomes that are on time, on scope, and fit for purpose.

The Role

You will own the end-to-end test strategy across the transformation program – from defining processes and managing environments through to execution, reporting, and sign-off. Specific responsibilities include:

• Leading test strategy and execution across a large, complex transformation program
• Overseeing all testing activities related to Oracle HCM and ERP-based payroll platforms
• Defining testing processes, requirements, and resource needs in collaboration with project teams
• Managing test environments and ensuring efficient, well-configured execution
• Reporting on test progress, risks, and issues to senior program stakeholders
• Mentoring and guiding the broader testing team throughout delivery

About You

• 15+ years of test management experience on large-scale transformation programs
• Hands-on experience with Oracle HCM or ERP-based payroll platforms
• A proven track record delivering testing outcomes on complex system implementations
• Experience in the airline or aviation industry is highly regarded

If you are interested, please apply now. For a confidential discussion, please reach out to Josh.costigan@talentinternational.com

A growing MSP who support a global investment management provider is seeking a DevOps Engineer to join their team on a permanent basis.

This is a unique opportunity to become one of the first technology hires in Australia, working remotely as part of a global DevOps function supporting a prestigious hedge fund with operations across North America, Europe, the Middle East and Asia. You will work closely with engineering and infrastructure teams in the UK, Hong Kong and the Middle East, helping to support and enhance a modern cloud-native technology environment.

The DevOps team has been established for several years and continues to invest heavily in automation, cloud infrastructure and platform engineering. They are looking for a proactive engineer who enjoys taking ownership, working independently and building strong relationships with globally distributed teams.

To be successful in this role you will need:

• Tertiary qualifications and/or relevant industry certifications
• Demonstrated DevOps experience gained within complex enterprise environments
• Strong experience with Azure cloud services
• Hands-on experience with Kubernetes (AKS), Docker and Terraform
• Strong CI/CD experience, including GitHub Actions and GitHub Enterprise
• Scripting experience using Python, Bash and/or PowerShell
• Experience with Helm, ArgoCD and Infrastructure as Code practices
• Strong Linux administration skills
• Experience with monitoring and observability platforms such as Datadog
• Understanding of security, compliance and DevSecOps best practices
• Excellent verbal and written communication skills
• Proven problem-solving and troubleshooting abilities
• Ability to work autonomously and collaborate effectively across multiple time zones

Highly regarded skills include experience with Ansible, Azure DevOps, JFrog Artifactory, SonarQube, Octopus Deploy or Harness.

This client offers a fully remote working environment anywhere within Australia, exposure to a highly sophisticated global financial services technology landscape, and the opportunity to play a key role in the growth of their Australian capability.

To be considered for this exciting opportunity, please apply online now!

Learning Designer

Contract: Until 18 December 2026
Rate: $700 – $785 per day + Super

We are seeking an experienced Learning Designer to join a high-performing team delivering engaging, learner-centred digital learning solutions for a large-scale transformation program.

This is an excellent opportunity for a creative and technically skilled learning professional who is passionate about designing impactful learning experiences and thrives in a collaborative environment.

About the Role

Working closely with instructional designers, subject matter experts, and key stakeholders, you will be responsible for designing, developing, and maintaining high-quality digital learning content across a variety of platforms and formats.

You will create engaging eLearning modules, instructional videos, animations, and supporting resources while ensuring all content meets accessibility and quality standards.

Key Responsibilities

• Design and develop engaging digital learning content including eLearning modules, videos, animations, and job aids.

• Create learner-centred solutions using tools such as Articulate Rise, Storyline, and Camtasia.

• Collaborate with stakeholders and subject matter experts to gather requirements and translate complex information into effective learning experiences.

• Apply accessibility and universal design principles to ensure inclusive learning outcomes.

• Upload and maintain learning content within Learning Management Systems (LMS).

• Develop supporting documentation including storyboards, scripts, and quick reference guides.

• Conduct testing and quality assurance activities prior to release.

• Review and incorporate stakeholder feedback to continuously improve learning products.

• Manage competing priorities and deliver quality outcomes within agreed timelines.

About You

To be successful in this role, you will bring:

• Demonstrated experience designing and developing digital learning content.

• Strong hands-on experience with Articulate Rise, Articulate Storyline, and Camtasia (or similar video production tools).

• Experience working with Learning Management Systems and SCORM packages.

• Knowledge of accessibility standards and best practices for digital learning.

• Excellent stakeholder engagement and communication skills.

• Strong organisational skills with the ability to manage multiple deliverables.

• A keen eye for detail and commitment to producing high-quality learning solutions.

• Relevant qualifications in Learning Design, Instructional Design, Education, Educational Technology, or a related discipline (or equivalent experience).

What’s on Offer

• Contract till December 2026.

• Competitive daily rate

• Opportunity to contribute to a significant enterprise-wide initiative.

• Collaborative and supportive team environment.

• Flexible and dynamic project setting.

If you are an experienced Learning Designer with a passion for creating engaging digital learning experiences, we’d love to hear from you.

Talent International have partnered with one of the most prominent local council to find their next Project Manager of Fleet Innovation and Technology.

The position is an initial 6-months contract with the possibility of extending up to 2 years.

Responsibilities Include:

• Lead the planning and delivery of fleet, infrastructure, and technology projects from initiation through to implementation,
• Develop technical specifications, business cases, procurement documentation, and project plans,
• Manage project budgets, schedules, risks, stakeholders, and vendor relationships,
• Drive innovation initiatives including telematics, digital transformation, and sustainable fleet technologies,
• Ensure compliance with safety, regulatory, asset management, and governance requirements.

Essential Requirements:

• Proven experience delivering complex fleet, plant, engineering, infrastructure, or asset-related projects in a safety-critical environment,
• Strong knowledge of project management methodologies, governance, risk management and stakeholder engagement,
• Knowledge of heavy vehicle compliance requirements, safe design principles, and operational risk management,
• Experience applying asset management and life-cycle costing principles to support investment and operational decisions,
• Experience with Electric vehicles, alternative fuels, charging infrastructure or sustainability initiatives (Must),
• PRINCE2, PMP, or equivalent project management certification.
• Experience working with heavy vehicle fleets, waste collection vehicles, plant, or transport operations.

If you are looking for a great contract opportunity and are looking to move then apply today!

Senior Compliance Officer

Location: Sydney
Job type: Full-time

A well-established financial services organisation is seeking a Senior Compliance Officer to support its advice and wealth management operations. This is a hands-on role suited to a compliance professional with experience in an AFSL environment who enjoys working closely with advisers and business stakeholders to deliver practical compliance outcomes.

Reporting to senior leadership, you will play a key role in maintaining and enhancing the compliance framework while providing day-to-day support across advice, SMSF administration and broader regulatory obligations.

The Opportunity

This role offers the chance to work across a broad range of compliance activities, partnering directly with advisers, planners and business leaders rather than operating in a purely policy-focused environment.

You will be responsible for maintaining compliance frameworks, supporting adviser supervision, conducting file reviews, delivering training and helping the business navigate regulatory obligations in a practical and commercial manner.

Key Responsibilities

• Support and maintain the compliance framework across the business
• Review and update compliance policies, procedures and registers
• Conduct adviser file reviews and supervision activities
• Provide guidance to advisers and stakeholders on day-to-day compliance matters
• Assist with breach management, incident reporting and complaints handling
• Support compliance monitoring and risk management activities
• Coordinate and deliver compliance training and regulatory updates
• Assist with AFSL obligations and regulatory requirements

About You

• 3-5 years’ compliance experience within financial services
• Experience working for an AFSL holder
• Exposure to adviser supervision, file reviews or advice compliance
• Strong policy and procedure writing skills
• Working knowledge of SMSF administration and the SIS Act framework
• Strong communication and stakeholder management skills

What’s on Offer

• Broad, business-facing compliance role
• Exposure across advice, compliance and SMSF operations
• Collaborative and supportive environment
• Opportunity to further develop your compliance career

Talent International is currently recruiting for a Technology Procurement Manager x2 to work for a NSW Government based in Macquarie Park(Hybrid). This is a contract until the 31st of July, with the possibility of extension to 30 Sept, paying between $700 and $1100/day plus Super.

8 hours per day/ 40 hours per week (excluding break, no overtime will be paid – less than 6 hours will be half day)

Notice Period: 1 week

Mandatory: Management of Technology contracts

Preferred: Experience in working with technology contracts in a NSW Government agency.

This role will play a key part in delivering end-to-end procurement and category management outcomes, with a strong focus on technology contracts, sourcing strategies, stakeholder engagement, and commercial negotiations.

Key Responsibilities

• Lead and manage end-to-end procurement and sourcing activities across technology categories.
• Develop and execute category and sourcing strategies aligned with business objectives and procurement frameworks.
• Engage with internal and external stakeholders to deliver value-for-money procurement outcomes.
• Conduct market analysis, supplier assessments, and identify emerging technology and procurement trends.
• Manage RFx processes, evaluations, supplier negotiations, contract development, and contract execution.
• Provide strategic procurement advice on acquisition strategies, supplier engagement, demand management, and procurement planning.
• Identify, manage, and escalate procurement risks while ensuring compliance with relevant policies and frameworks.
• Support capability development through mentoring, coaching, and knowledge sharing.
• Maintain procurement records and reporting to meet governance and compliance requirements.

About You

• Demonstrated experience managing technology procurement and sourcing activities.
• Strong expertise in technology contract management and commercial negotiations.
• Proven ability to build relationships and influence stakeholders in complex environments.
• Excellent analytical, problem-solving, communication, and negotiation skills.
• Strong understanding of procurement governance and best-practice sourcing methodologies.
• Relevant tertiary qualifications and/or equivalent professional experience.

Highly Desirable

• Experience delivering procurement and category management services within a NSW Government environment.
• Knowledge of the NSW Government Procurement Framework.
• Experience working with technology contracts in a government or highly regulated environment.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Jessica Abboud on 02 9223 9855 for a confidential discussion.