📍 Surry Hills, NSW (Hybrid)

Overview and Context

This opportunity sits within the Customer Experience Office of a major Australian bank, where the Strategic Design and Customer Journeys team operates as an enterprise-wide function. Reporting into the Chief Experience Office and closely aligned to the NPS function, the team leads upfront discovery and definition work on priority initiatives, using deep customer and stakeholder research to shape clear, evidence-based recommendations that influence executive decisions and drive measurable experience outcomes.

The Role and What You Will Be Doing

This is a senior strategic and service designer contract role focused on Consumer priorities, working alongside a Principal Designer within a high performing enterprise practice.

You will contribute across two major streams of work: a priority end to end journey program focused on improving service experiences and lifting NPS across digital and physical channels, and segment and value proposition research that will shape the next two to three years of initiative planning.

Using a double diamond approach, your focus will be on discovery, exploration and validation before initiatives transition into delivery teams.

Key responsibilities include:

• Leading and facilitating customer research sessions with confidence and rigour
• Interviewing internal stakeholders across operations, frontline, risk, legal, product and technology
• Connecting experience insights to NPS, operational metrics and commercial outcomes, synthesising qualitative and quantitative insights into clear themes and opportunity areas
• Developing concise, high impact presentation packs and artefacts for senior stakeholders and presenting findings in executive forums and influencing strategic direction
• Working closely with Principal Designers and senior sponsors across the enterprise

The Ideal Candidate

This is not a step-up role. They are seeking an experienced Senior who can operate confidently at enterprise level.

• Five or more years experience in human centred design, service design or strategic design is a MUST, especially within an enterprise setting
• Strong end to end customer research capability including designing, facilitating, recording and synthesising
• Experience interviewing complex stakeholder groups within large organisations
• Ability to link qualitative insight to measurable outcomes such as NPS, efficiency, cost or revenue
• Data informed mindset and ability to articulate both customer and business value
• Comfortable engaging with senior stakeholders including General Manager level sponsors

Who This Role Would Be Great For

• A senior service designer from consulting who wants to influence enterprise level decisions (all the way up to CEO)
• A strategic designer who prefers upstream problem definition over delivery execution
• Someone who thrives in ambiguity and enjoys shaping the right problems to solve
• A designer who wants to connect customer experience to measurable commercial impact

Talent International, a leading Australian recruitment firm, have been engaged by our long standing client, a leading music organisation. We are seeking an IT Process Engineer to join their global technology team.

Role Title: IT Process Engineer

Opportunity: Permanent Career Opportunity

Location + WFH Flexibility: Sydney CBD (1 day work from home per week + additional flexibility)

Salary: $128,800 inclusive of super + 10% performance bonus

Client Industry: Entertainment / Media

Role Details:

• Design, analyse and optimise IT operational processes to improve efficiency, reliability and service delivery across the enterprise
• Analyse operational data and performance metrics to identify inefficiencies, trends and opportunities for improvement
• Work closely with infrastructure, engineering, security and operations teams to implement process improvements across technology services
• Support ITSM processes including incident, problem and service operations management
• Develop documentation including process maps, SOPs and operational runbooks
• Drive continuous improvement initiatives using methodologies such as ITIL, Agile, DevOps and Lean

  Required Skills and Experiences:

• Experience in IT process engineering, service transformation or IT process improvement roles within enterprise environments
• Strong understanding of ITSM / ITIL frameworks and operational service processes
• Experience analysing operational data and identifying opportunities for improvement
• Exposure to ITSM platforms such as ServiceNow or Jira Service Management
• Strong stakeholder engagement skills with the ability to influence cross-functional teams
• Experience working in large enterprise or global technology environments

  Additional Details & Benefits:

• Work within a global technology environment collaborating with teams across multiple regions
• Work from home one day per week, with additional flexibility available
• Opportunity to drive meaningful operational improvements within a large enterprise technology organisation
• Competitive salary package including 10% performance bonus

  To Apply:

  If this sounds like your next opportunity or you would like to hear more, please apply now and submit your resume.

Job Title: ICAM (Identity, Credential & Access Management) Engineering Lead
Location: Sydney
Requirement: NV1

This is an opportunity for a seasoned ICAM professional to lead architecture strategy and delivery across enterprise identity and access management environments. You will take ownership of ensuring cohesive, secure, and scalable identity solutions across multiple platforms and delivery streams.

Our client operates within the Defence sector, supporting critical national programs that demand high levels of security, compliance, and technical excellence. You will work closely with stakeholders across both technical and business domains to deliver robust identity capabilities aligned with strict regulatory standards.

Key Responsibilities:

• Lead the design and delivery of enterprise-wide ICAM solutions spanning governance, authentication, authorisation, and privileged access
• Establish and maintain the future-state ICAM architecture, ensuring alignment across systems and platforms
• Act as the primary technical advisor to stakeholders, facilitating workshops and guiding key design decisions
• Provide oversight across identity lifecycle management, access controls, and secrets management implementations
• Ensure all ICAM solutions meet security, compliance, and quality standards
• Identify and manage risks, dependencies, and impacts across multiple delivery streams

Required Skills / Experience:

• Extensive experience (10+ years) in identity and access management or security architecture roles
• Demonstrated leadership across large-scale ICAM or IAM transformation programs
• Strong expertise across IAM domains including IGA, PAM, and authentication/authorisation frameworks
• Proven ability to engage and influence senior stakeholders within complex environments
• Solid architectural decision-making capability with a practical delivery mindset
• Experience working within highly regulated or security-focused environments

MUST HAVE NV1 or NV2 to be considered

If you’re looking to step into a high-impact role where you can shape secure identity solutions within a critical Defence environment, this is a strong opportunity to make your mark.

Our client:

Our client is a large, Australian entertainment organisation undergoing a significant transformation. The business is now entering a new growth phase, offering strong long-term opportunity and exposure.

The role:

This is a hands-on Treasury Analyst position sitting within a high-performing team. You’ll support day-to-day treasury operations while gaining exposure to funding, liquidity, FX, and broader financial risk management in a complex corporate environment.

Key responsibilities:

* Support daily treasury operations including cash management, funding, and liquidity
* Assist with cash forecasting and daily funding positions
* Manage treasury settlements across FX, debt, and banking transactions
* Liaise with internal stakeholders and external banking partners
* Support treasury reporting (board, audit, and financial disclosures)
* Ensure compliance with treasury policies, debt facilities, and regulatory requirements
* Contribute to process improvements and operational efficiency initiatives

Skills and experience:

* 1-3 years’ experience in banking, treasury, or finance
* Strong Excel and analytical capability
* High attention to detail and ability to work in a fast-paced environment
* Degree in Finance, Accounting, or Commerce
* Exposure to treasury concepts or corporate finance (advantageous)
* CA/CPA (or working towards) beneficial

Benefits and additional information:

* Hybrid working – 3-4 days in office
* Free lunch + subsidised parking
* No travel required
* Strong career progression opportunities including exposure to insurance and broader treasury functions
* Direct access to senior leadership with significant investment in development

How to apply:

If this opportunity aligns with your experience and you’re looking to accelerate your career in treasury within a high-growth environment, please apply or reach out to Sienna at Talent International for a confidential discussion.

A leading Financial Services provider is seeking a Network Engineer with strong core routing / switching, F5 and DNS expertise to join their team on a permanent basis.

You will be joining a fast-paced team environment that support the wider network engineering practice. Working with different tooling teams, you will be responsible for the build, deployment and ongoing maintenance of standardised network services and products which are utilised across a large, complex enterprise network.

To be successful in this role you will need:

• Tertiary qualifications and/or relevant vendor certifications (minimum CCNP etc.)
• Demonstrated network engineering experience gained within large, complex environments
• Strong expertise in switching and routing technologies (BGP, OSPF, VXLAN, VTP)
• Hands-on experience with firewalls (Juniper SRX, Fortinet, NSX) and load balancing technologies (F5 LTM, GTM, APM, ASM)
• Superior troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• Strong teamwork skills with the ability to work independently as required

Please note this is a Sydney-based role which will require you to be in the office at least two days per week.

An attractive salary package with annual performance bonus and attractive employee benefits (discounted mortgage rates) are on offer.

Talent International is currently recruiting for a ICT Support Officer (Part time) to work for the Local Government, based in Bankstown. This position is a contract role for a 3-month contract with a view to be extended, and the role pays $49.32 per hour + Super.

Work Type: On-site (no hybrid)

This role is ideal for candidates seeking flexibility around study, caring responsibilities, or other commitments, while gaining exposure in a collaborative ICT environment.

About the Role

You will provide administrative and operational support to the ICT unit, with a strong focus on customer service and service delivery. Working closely with the service desk and broader ICT team, you’ll play a key role in ensuring smooth day-to-day operations.

Key Responsibilities

• Raise requisitions, process orders, and reconcile invoices
• Prepare reports, presentations, correspondence, and meeting minutes
• Manage ICT documentation using Council systems
• Maintain databases and spreadsheets
• Support the ICT service desk (calls and walk-ins)
• Assist with budgets, procurement, and contract administration
• Maintain hardware/software asset registers
• Coordinate ICT information and document procedures
• Analyse processes and suggest productivity improvements

About You

Essential:

• Tertiary qualifications in Business Administration (or relevant experience)
• Valid Driver’s Licence
• Experience with Windows, M365, Microsoft Cloud, and email systems
• Strong written and verbal communication skills
• Proven administrative and organisational skills
• Ability to manage competing priorities
• Strong customer service and stakeholder engagement skills
• Problem-solving and analytical mindset

Desirable:

• Public sector experience (technology environment)
• ITIL certification

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Infrastructure Systems Administrator

About the Role

We are seeking a security-cleared Infrastructure Systems Administrator to support a highly secure, mission-critical technology environment. In this role, you will be responsible for maintaining the stability, security, and performance of complex infrastructure systems.

You will work across Windows and Linux platforms, virtualisation technologies, and network environments, ensuring systems meet stringent cybersecurity and operational standards. This position is well-suited to an experienced administrator who thrives in technically complex environments and enjoys collaborating within high-performing teams.

Due to the nature of the end client, an active NV2 security clearance is mandatory for this role.

Key Responsibilities

• Ensure the stability, security, efficiency, and scalability of enterprise systems
• Administer and maintain Windows Server and Linux (RHEL) environments
• Manage core infrastructure services including Active Directory, Group Policy, DNS, and DHCP
• Configure, support, and optimise virtualisation platforms (e.g., Hyper-V, VMware)
• Manage backup and recovery solutions, including testing and disaster recovery planning
• Configure, monitor, and troubleshoot network infrastructure, including switches, routers, and firewalls
• Support LAN, WAN, and VPN environments with a strong focus on availability and security
• Automate administrative processes using scripting (e.g., PowerShell, Bash)
• Provide Level 2/3 support, troubleshoot incidents, and document resolutions
• Collaborate with vendors and stakeholders on issues, changes, and ongoing support

About You

• Minimum 5 years’ experience in systems administration within medium to large environments
• Relevant tertiary qualifications in IT and/or industry certifications
• Strong experience with Windows Server and/or Linux systems
• Hands-on experience with virtualisation and backup technologies
• Solid knowledge of Active Directory, DNS, DHCP, and Group Policy

Requirements

• Active NV2 security clearance

Work in a secure, high-impact environment with exposure to complex enterprise infrastructure, alongside a collaborative and technically strong team, in a stable long-term opportunity.

We’re currently looking for an experienced Systems Engineer (Windows) to join a high-performing technology team supporting large-scale Microsoft environments.

This role focuses on the administration, support, and optimisation of enterprise Microsoft systems, ensuring stability, security, and performance across core platforms.

Key Responsibilities

• Support and maintain Microsoft services including M365, Entra ID, Intune, and Windows Server
• Manage identity and access across Entra ID, Conditional Access, MFA, and Privileged Identity Management
• Provide operational support, including incident response, troubleshooting, and root cause analysis
• Maintain and support Intune device management, including Autopilot, configuration profiles, and compliance policies
• Monitor system performance and ensure availability and reliability of core services
• Assist with system upgrades, patching, and ongoing maintenance activities
• Contribute to documentation of systems, processes, and procedures
• Work collaboratively with internal teams to support infrastructure initiatives

Skills & Experience

• Strong experience supporting enterprise Windows environments
• Hands-on experience with Microsoft 365, Entra ID, Intune, and Windows Server
• Solid troubleshooting and incident management experience
• Experience working in large, complex infrastructure environments
• Good understanding of identity, access, and endpoint management
• Exposure to PowerShell or scripting (beneficial, not essential)

Nice to Have

• Experience with monitoring tools and system performance tuning
• Understanding of security best practices (patching, hardening, access controls)
• Experience in hybrid or multi-site environments

Apply now or contact Jordan Wagstaff at jordan.wagstaff@outbacktalent.com

Talent International is currently recruiting for a Media Advisor (Sales and Marketing) to work for the Local Government, based in Parramatta. This position is a 3-month contract with a view to be extended, and the role pays $71.06 per hour + Super.

7 hours a day / 35 hours a week

Key Responsibilities

• Monitor media and news cycles, preparing timely briefings and responses
• Develop and execute proactive media strategies and campaigns
• Write high-impact media releases, speeches, and briefing materials
• Act as the primary media contact for Council
• Build and maintain relationships with media, stakeholders, and government bodies
• Manage media issues, including crisis communications
• Coordinate media opportunities, events, and promotional activities
• Collaborate across internal teams to align messaging and strategy
• Engage with State/Federal MPs, agencies, and community groups
• Maintain awareness of current government policies and political landscape

About You
You are a strategic communicator with strong media relations experience and the ability to thrive in a fast-paced, politically sensitive environment.

Essential Experience & Qualifications

• Degree in Communications, Journalism, PR, Politics, or similar
• Minimum 5+ years’ experience in media, communications, or government relations
• Strong understanding of Local Government and NSW political landscape
• Proven ability to develop and deliver media strategies and campaigns
• Experience in crisis communications and stakeholder engagement
• Demonstrated network across media, government, and industry

Key Skills

• Exceptional written and verbal communication skills
• Experience writing speeches, media releases, and executive briefings
• Strong stakeholder management and negotiation skills
• Excellent organisational and time management abilities
• Basic video editing/content creation skills (highly desirable)

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Gov / contract / Rate: $1300 -$1400 / day + Super

Job Title: Cyber Security Program Manager | Operational Technology

Location: Inner West, NSW
Employment Type: Contract (Start ASAP)
Duration: Initial contract through to 30 June, with strong potential for extension / long-term program engagement

We are seeking an experienced Cyber Security Program Manager (Operational Technology) to join a major critical infrastructure organisation delivering a high-priority enterprise cybersecurity uplift program.

This program has been established to address significant and increasing cyber risk exposure across both IT and Operational Technology (OT) environments, in response to the growing sophistication and frequency of cyber threats impacting essential services.

The role will be responsible for leading the final delivery phase of an existing cybersecurity uplift program, while also supporting the development of a 2-year cybersecurity roadmap and business case to guide ongoing investment and capability uplift.

This is a high-impact role within a complex, operationally critical environment where safety, resilience, and service continuity are paramount.

Key Responsibilities

• Lead delivery of remaining cybersecurity uplift initiatives across enterprise and operational environments
• Ensure completion of current program deliverables within defined timeframes and governance frameworks
• Develop and define a 2-year cybersecurity roadmap and supporting business case
• Translate cyber risk exposure into clear, prioritised program initiatives aligned to business outcomes
• Manage program governance, reporting, risks, issues, dependencies, and benefits realisation
• Engage and influence senior stakeholders across technical, operational, and executive levels
• Balance immediate delivery priorities with longer-term strategic planning and capability uplift
• Support alignment between cybersecurity, operational resilience, and enterprise risk objectives

You are a seasoned program leader with strong cybersecurity delivery experience and the ability to operate effectively in complex, operationally intensive environments.

You will bring:

• Proven experience delivering enterprise cybersecurity uplift or transformation programs
• Strong understanding of cybersecurity principles, risk frameworks, and security architecture concepts
• Experience working in Operational Technology (OT) environments (highly desirable)
• Background in critical infrastructure sectors such as transport, utilities, energy, manufacturing, or other regulated industries
• Ability to operate across both program delivery and strategic roadmap development
• Strong stakeholder engagement skills with experience influencing senior leadership
• Experience working in complex, matrixed or government-style environments

Highly Regarded Experience

• Transport or large-scale public infrastructure environments (especially where OT systems are present)
• Experience transitioning cybersecurity programs from delivery into long-term roadmap / BAU phases
• Exposure to large-scale enterprise transformation or risk uplift programs

How to Apply

If you are an experienced Cyber Security Program Manager with strong OT exposure and a proven track record delivering enterprise security uplift programs, we encourage you to apply.

Join a program that is strengthening cyber resilience across a critical, operational environment that supports essential services.

Please contact Deqa Omer deqa.omer@talentinternational.com for further information.

Cyber Security Systems Engineer | Operational Technology

Location: Inner West, NSW
Contract until 30 June (strong view to extend long term)
Immediate start required
Rate: $950 -1000 / day + super

We are seeking an experienced Cyber Security Systems Engineer with strong Operational Technology (OT) expertise to join a critical cyber security program within a complex infrastructure environment.

This role will support both current technical delivery and contribute to future cyber security roadmap planning, playing a key part in strengthening security controls across operational systems.

You will work closely with technical teams and stakeholders to design, implement, and enhance cyber security capabilities in a fast-paced and evolving environment.

Key Responsibilities

• Support technical delivery and advisory activities across cyber security initiatives
• Contribute to both current program delivery and future roadmap planning
• Design, implement and support cyber security controls across OT environments
• Provide input into technical design, integration, and security architecture
• Support incident response and continuous improvement initiatives
• Collaborate with technical and operational stakeholders across multiple teams
• Ensure security controls align with organisational and regulatory frameworks

Key Requirements

• Strong experience working in Operational Technology (OT) environments
• Proven hands-on delivery experience in:
• Privileged Access Management (PAM)
• SIEM platforms and endpoint protection tools
• Ability to contribute to technical design and implementation, not just advisory
• Strong understanding of cyber security principles in complex infrastructure environments
• Excellent communication and stakeholder engagement skills

Nice to Have

• Experience with automated threat detection tools and frameworks
• Exposure to application control tools
• Experience with tools such as G-Ray, CuroPine (or similar technologies)
• Experience in critical infrastructure, transport, utilities or similar environments

Apply Now!

If you are a Cyber Security Engineer with strong OT and hands-on delivery experience, and are available to start immediately, we would love to hear from you.

Please contact Deqa Omer at Talent International for a confidential discussion : deqa.omer@talentinternational.com