Customer Service Representative role
Talent International is currently recruiting multiple Customer Service Representatives to work for the NSW Government, based in Lismore. This is a 6-month contract with a view to be extended. The role pays $37.39/hour + Super.
Hours of Work: 7 hours p/d, 35 hours p/w (Full time)
Hours of Work: 4 hours p/d, 20 hours p/w (Part time)
Start Date: 13/07/2026
Key Responsibilities
- Deliver exceptional customer service across various communication channels
- Respond to customer enquiries professionally and efficiently
- Process customer requests and maintain accurate records
- Manage correspondence via email and internal systems
- Provide administrative support as required
- Navigate multiple systems and applications to assist customers effectively
- Work collaboratively within a team environment to achieve service outcomes
About You
To be successful in this role, you will possess:
- 2-3 years’ experience in customer service, call centre, administration, retail, or a similar customer-facing role
- Excellent written and verbal communication skills
- Previous experience working in an office environment
- Strong attention to detail and organisational skills
- Professional email communication and customer engagement skills
- Intermediate computer skills and confidence using technology
- Ability to quickly learn new systems and processes
- Proficiency in Microsoft Office Suite, particularly Outlook and Teams
- Strong keyboard and data entry skills
Previous Government experience is desirable but not essential.
Training Requirements
Successful candidates will be required to attend a structured training program delivered across two separate five-day training blocks.
Training will be conducted at specialist training facilities located in either:
- Coffs Harbour, NSW; or
- Penrith, NSW
Candidates must be willing and able to travel to attend the mandatory training sessions.
If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.