Responsibilities:

• Troubleshooting technical issues in a cloud-based environment.
• Provide support & maintenance for AWS Contact Centre’s instance.
• Configuring systems and applications based on industry best practices and utilizing IaC tools (Terraform).
• Work closely with the ICT Service Desk & Contact Centre on escalation of issues.
• Examining current systems and making suggestions on efficiencies and improvement areas.
• Reviews of Merge requests and promotion of merge requests between environments.
• Collaborating with Assistant Director, Project Leads and IT team to resolve issues, and ensuring solutions are viable and consistent.
• Be escalation point for APS5 and APS6 team members and mentor and advise them.
• Contribute to the design and implementation of enhancements and new products within Contact Centre AWS instance.
• Build and maintain effective working relationships with other technical teams, business stakeholders and vendors.

Essential Criteria:

• Must hold Australian citizenship.
• 2+ Years Experience with AWS.
• Experience configuring and maintaining applications in cloud environments.
• Experience working with Change Control & Stakeholders.
• Demonstrated experience troubleshooting and resolving issues within a cloud environment.
• Experience managing relationships with stakeholders and application vendors where you are the main point of contact to configure and maintain applications.
• Experience working in an application support environment.
• Broad experience in different ICT disciplines.

Desirable Criteria:

• Experience with VOIP systems and troubleshooting issues.
• Experience using IaC (Terraform) and Git (Gitlab)
• Experience working in an operational environment within ICT management frameworks such as ITIL.

The opportunity

Our client is a community focused Federal Government Agency. They have an exciting opportunity available for multiple APS6 Project Officer’s to join the Service Design & Improvement Group in ensuring quality Scheme improvements are delivered to improve Participant outcomes & experiences.

APS6 Labour Hire hourly rate contract spanning an initial 12 months with the strong possibility of extension. Hourly rate on offer is $60.26 + Super, to be based out of our clients Geelong location.

This contract will be within a hybrid environment, with 2 days working from home, and expected 37.5-hour weeks.

About the role

The position is a team leadership position within the Agency and will have delegated authority and responsibility to resolve issues and risks across a range of activities. It will be required to provide the leadership, control, planning, resource management, performance management and decision making for the Team Membership within the positions assigned work area.

Responsibilities:

• Developing and managing project plans and schedules in accordance with the Agency’s project management framework.
• Providing specialist advice and technical expertise to staff and stakeholders.
• Performing independent research work and analysis including the preparation of draft reports on relevant project activities.
• Coordinating regular project reporting including status updates and exception reports.
• Preparing draft written material including business cases, plans, executive briefs and corporate documentation.
• Monitoring project budgets, review and report on expenditure and assist with procurement and contract management.
• Identifying and assisting with the management of project risks, issues and benefits.
• Contributing to project quality management to ensure that project deliverables are fit for purpose and meet client needs.

About you

• Federal, State or Local Government experience.
• Strong process design background, particularly within design improvements, current vs future state designs & evaluation
• Ability to contribute to solutions with Participants needs at the forefront of design choices
• Ability to conduct research and identify insights that’s contribute to Agency understanding of information
• Disability industry or lived experience highly advantageous

Please note that successful applicants will need to provide proof of Australian Citizenship

APPLY

Submit your resume, or for further information please contact Samuel.Beckett@talentinternational.com for more information.

This large government body are currently seeking an experienced Senior Project Manager to support several key technical projects in the delivery phase.

To be successful in this role you will have demonstrated experience in the full project SDLC and include application upgrades and deployment/release management as well as excellent written and oral communication skills.

Key activities

• Act as the primary contact point for the technical delivery of the project
• Initiate, develop and maintain strong and effective internal and external networks that are relevant to meeting the completion of projects
• Coordinate, direct and monitor technology-based activities within the project to ensure solution quality and timely delivery
• Identify, assess, and manage the risks to the success of the project including dependencies across projects, political, business impact, market impact, and technical complexity

• Ensure that realistic project, quality, and change control plans are prepared and maintained while providing regular and accurate updates to stakeholders as appropriate
• Provides effective leadership to the project team and takes appropriate action where team performance deviates from agreed tolerances

Skills and Experience

• Solid background in project management including proven management of multiple projects concurrently within large and complex organisations with a focus on application upgrades and deployment/release management
• Proven experience in successful budget responsibility for projects over $2 million
• Extensive project lifecycle experience understanding the planning and delivery of projects in its entirety
• High level of written and oral communication skills with excellent attention to detail in written work
• Proven confidence in verbal communication with the successful ability to deal with people at all levels of an organisation including liaising with a wide range of diverse IT & business stakeholders
• Demonstrated evidence of self-initiated periodic personal development
• Background in Claims Management and digital communication channels is highly desirable

Apply now to secure an interview or contact Josh D’Monte on 9236 7723 for a confidential discussion.

This large government body is currently seeking an experienced Solution Architect to take responsibility or the definition and continued delivery of Architecture and Design deliverables based on business requirements and the Conceptual solution architecture.

Your role will provide technical leadership and direction to designers and developers and lead the identification and implementation of solution components to ensure they are designed according to the conceptual architecture, strategies, policies, standards, and practices and that existing and planned solution components remain compatible and supportable.

Experience, skills and knowledge

• Experience in a similar role, designing, supporting, developing, maintaining and improving a complex application portfolio in a multi-sourced environment
• Significant experience in designing and developing solutions using the following technologies:
  • Salesforce
  • IBM MQ
  • IBM IIB
  • IBM BPM
  • IBM ODM
  • IBM API Management
  • IBM EDM
  • Docker
  • Kubernetes
  • Splunk
  • Redhat Linux
  • Docker
  • AWS/GCP/Azure/BlueMix
  • Redhat Linux
• Ability to work independently and collaboratively to manage end-to-end support and resolution processes for assigned tasks through in-depth analysis, review, and application of expert knowledge
• Highly developed interpersonal and verbal communication skills, with strong customer focus
• Expertise in the technical aspects of software package configuration coupled with a functional knowledge of the applications
• Experience in different technologies and products, including but not limited to; J2EE, HTML, XML, SQL, and/or Domino, Case and Customer Relationship Management applications, Workflow tools, Business Intelligence tools, Deployment Management tools, Payment and Billing systems, and/or Mainframe Applications

Apply now to secure an interview, or contact Samantha Hogan on 9236 7786 for a confidential discussion.

Our client is a community focused federal government agency. Due to growth, they are seeking a Senior Cyber Security Operations Analyst to join their Cyber Security and Resilience Branch. The Senior Cyber Security Operations Analyst will undertake technical cyber security activities under the leadership of the Assistant Director of Cyber Security Operations.

The Cyber Security Operations Analyst must possess and demonstrate technical competency in areas of cloud security (Azure/AWS), endpoint and network security, threat intelligence and hunting, data loss prevention, vulnerability management, and incident response. You will be required to support and contribute to the protection of the clients’ systems, users, and data, to support objectives to “build a world-leading product.
As part of the Cyber Operations team, the role will help ensure that the client has the capability to build and protect cyber-resilient information technology platforms and support strategic objectives.
The role will involve the key responsibilities:

• Lead proactive monitoring, investigation, and mitigation of security incidents within security tools (including Microsoft Defender 365 stack, Azure Security Centre, InSights, Splunk)
• Analyse security event data and identifying suspicious/malicious activity from networks and systems.
• Lead incident response activities including initial and detailed investigation, computer forensics, chain of custody implications.
• Identify critical data sources required by cyber for ingestion and normalization into the SIEM.
• Collaborate with Security Operations and IT engineers to implement security controls.
• Supervise, mentor, and develop junior staff, and identify areas of people, process, and defensive tool improvement.
• Produce and disseminate incident response reports, activity reports, and intelligence and threat briefs.

To apply for this excellent opportunity, you will need the following:

• Demonstrated familiarity with log aggregation and Security Incident and Event Management (SIEM) systems.
• Knowledge of the Information Security Manual (ISM) and cyber security concepts.
• Demonstrated experience implementing and using Incident Response Frameworks (NIST SP 800-61 Incident Handling Guide, Mitre Frameworks)
• Formal tertiary qualifications or industry certifications in a cyber security related field (e.g. Azure/AWS, Splunk Certified)
• Sound stakeholder relationship skills. Highly developed written and verbal communication skills.
• Worked in a Security/Network Operations Center (or similar).

Please note this role will require working in a Security Operations Center in Geelong with the potential for a requirement to work a rotating roster between 0700 and 1900 AEST.

Security clearance.
Ability to obtain / maintain a NV1 Security clearance is required for this role. Pre-engagement Checks will be undertaken by the client and commencement is subject to the Specified Personnel meeting the standard in relation to the Pre-Engagement Check requirements. The client seeks specified personnel who are Australian citizens.

The client offers a 7.5-hour day capped at 230 working days thus this is a good long-term package. Submit your resume, or for further information please contact luther.borgas@talentinternational.com or call Shelley on 0412 337 044 Shortlisted candidates will be contacted.