CRM Technical Specialist

  • Australia
  • Brisbane
  • Contract
  • AU$1000 - AU$1150 per day + INC Super

We are seeking an experienced CRM Technical Specialist to lead a critical Microsoft Dynamics upgrade project within a large, complex healthcare environment.

This is a specialised, hands-on technical contract role focused on upgrading legacy Microsoft Dynamics CRM environments to Dynamics 365 V9.0 (on-premises), while contributing to longer-term platform strategy discussions including potential cloud transition.

This engagement sits within a high-performing ICT projects division delivering enterprise-scale technology initiatives.

About the Project

An enterprise-wide Microsoft Dynamics application is approaching end-of-life support. This project will deliver a technical and software upgrade to a supported on-premises version to ensure:

  • Continued application stability and security
  • Ongoing vendor support compliance
  • Preservation of existing clinical/business functionality
  • Strategic insight to inform future CRM platform decisions

Key Responsibilities

  • Lead migration of Microsoft Dynamics CRM 2016 (IFD) to Dynamics 365 V9.0 on-prem
  • Plan and execute upgrade of CRM 2015 (internal deployment) to V9.0
  • Conduct detailed analysis of customisations, plugins, workflows and integrations
  • Develop and execute migration strategies with minimal business disruption
  • Perform pre-migration assessments, data validation and post-migration testing
  • Assess compatibility of integrated ASP.NET applications
  • Install, configure and deploy Dynamics CRM/365 environments
  • Design and implement CRM customisations (entities, forms, workflows, plugins)
  • Troubleshoot and provide production support
  • Work collaboratively with infrastructure and ICT operations teams
  • Implement security models and role-based access controls
  • Document current-state architecture and contribute to future CRM roadmap
  • Provide technical comparison assessments and support proof-of-concept initiatives

This role works closely with a dedicated infrastructure team (server builds, networking, AD, SSL handled internally). We are seeking a strong CRM technical specialist who can collaborate effectively and communicate infrastructure requirements clearly.

Mandatory Experience & Skills

  • 5+ years hands-on Microsoft Dynamics CRM (2013-2016 & D365)
  • Proven on-prem installations, upgrades and migrations
  • Critical: Strong Internet Facing Deployment (IFD) experience
  • Claims-based authentication expertise
  • ADFS integration & external user authentication experience
  • Experience across internal & external-facing CRM deployments
  • Strong knowledge of Dynamics 365 V9.0+ architecture & Unified Interface
  • CRM customisation expertise (forms, views, entities, workflows, business rules, JavaScript)
  • Plugin development using C# and CRM SDK
  • Experience with CRM SDK, Web API and integration patterns
  • Power Platform exposure (Power Apps, Power Automate)
  • Understanding of CRM integrations (database & API-based)
  • Working knowledge of SQL Server
  • Understanding of Windows Server, IIS and Active Directory concepts

Contract Details

  • 6 month initial contract + 6 month extension
  • Competitive market rates
  • Large enterprise ICT program
  • Immediate/urgent requirement

If you are a technically strong Dynamics CRM specialist with proven IFD upgrade experience and are available for a high-impact contract, apply now or reach out to ray.stewart@talentinternational.com for a confidential discussion

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Senior Technical Business Analyst

  • Australia
  • Brisbane
  • Contract
  • Negotiable

Senior Technical Business Analyst

We’re seeking an experienced Senior Business Analyst to join a large-scale customer migration program with a leading financial services company. This is a hands-on, technically focused role sitting at the heart of a GL and Payments squad, leading migration mapping activities and driving end-to-end business analysis across source-to-target transformation. You’ll work alongside delivery leads, product owners and technology teams – translating complex migration and payments data into clear, actionable requirements that ensure safe and accurate delivery.

  • Senior Technical Business Analyst // Customer Migration Program
  • 12-month daily rate contract! Flexible Hybrid Work Arrangements
  • Leading Financial Services Company

Key responsibilities

  • Lead source-to-target migration mapping and document transformation rules across the Customer Migration program
  • Perform detailed analysis of migration impacts to future state technology, business processes and operations
  • Partner with key stakeholders to manage downstream impacts through documented decisions, technical changes and business process updates
  • Elicit, analyse and deliver end-to-end requirements, user stories and acceptance criteria
  • Identify and communicate risks, interdependencies and cross-functional impacts across portfolio streams
  • Facilitate workshops, elaboration sessions and stakeholder forums with both technical and non-technical audiences
  • Support business readiness activities and contribute to the development of SOPs and business blueprints
  • Mentor and provide leadership to Business Analysts within the team and actively contribute to BA Community of Practice maturity

About you

  • 8+ years’ experience as a Senior or Technical Business Analyst across complex delivery environments
  • Proven experience in source-to-target data management and migration mapping
  • Strong knowledge of payment lifecycle rails including Direct Entry, NPP, RTGS and BPAY
  • GL mapping and reconciliation experience with a solid understanding of double-entry integrity
  • Experience in card schemes processing, switching and settlement
  • Deep understanding of banking ecosystems and integration
  • Comfortable working across both Agile and Waterfall delivery methodologies (SAFe, Scrum)
  • Exceptional stakeholder engagement skills with the ability to translate technical concepts for senior and non-technical audiences

Desirable

  • Banking or financial services experience
  • Proficiency in SQL for data querying and analysis
  • Experience with digital API source-to-target mapping and integration
  • Salesforce CRM experience
  • Analyst certifications such as BABOK or Lean Six Sigma

What’s on offer

  • 12-month engagement available as a daily rate contract
  • Preference for candidates based in Brisbane or Adelaide, with remote working considered for Melbourne and Sydney
  • Opportunity to work on a high-impact, enterprise-scale migration program within financial services
  • Collaborative team environment with strong BA practice and mentorship culture

If you would like more information about this job, or wish to have a confidential discussion about your job search, please contact Jackson Bruce via email at jackson.bruce@talentinternational.com.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Power Platform Developer

  • Australia
  • Brisbane
  • Contract
  • Negotiable

We are currently recruiting for a Power Platform Developer to join a large government agency. This role is for an initial 6-month contract with possible extension options.

  • Power Platform Developer
  • Integrated Power BI Reporting with PPM (Project Portfolio Management) Tool
  • 6-month initial contract // $126 per hour!

Position Purpose
The Power Platform Developer is responsible for designing, developing, and maintaining technical solutions using Microsoft Power Platform components, including Power Apps, Power Automate and Power Virtual Agents. This role supports the enhancement and optimisation of the Project Portfolio Management (PPM) Tool, ensures integration across systems, and delivers automated workflows to improve efficiency. The developer will also uplift business capability for sustainable management of these platforms while maintaining governance, security, and data quality standards.

Key Responsibilities

  • Solution Development & Enhancement
  • PPM Tool Support & Integration
  • Governance & Security
  • Data Quality & Performance
  • Stakeholder Engagement & Capability Uplift
  • Continuous Improvement

Skills & Experience

  • Proven experience in developing Power Apps applications and automating workflows using Power Automate.
  • Strong understanding of API integrations, Power Platform custom connectors, and cloud data services (Azure, AWS). Experience integrating Power Platform solutions with other Microsoft services and third-party applications.
  • Knowledge of data governance, security, and compliance standards.
  • Ability to troubleshoot and optimise performance of complex workflows, applications, and data connections.
  • Strong technical communication skills for collaborating with both IT and business teams.
  • Experience in capability uplift and training for business users.
  • Microsoft Power Platform certification (preferred).
  • Ideal candidate will have experience with Model Driven Apps, PowerApps, Javascript, Power Automate and D365 environments
  • Familiarity with Microsoft DevOps for change and release management.
  • Understanding of project portfolio management tools and processes.

What’s in it for you

  • $126 per hour | 6-month contract, with strong possibility of extension
  • Hybrid working flexibility

Interested?
Click “Apply now” or email your CV to Jackson.bruce@talentinternational.com.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

EL1 Salesforce Vlocity Developer

  • Australia
  • Brisbane
  • Permanent
  • Negotiable

Opportunity

  • Market Day Rate $900-1150 per day
  • 2-year term (12 months + 12 months)
  • Brisbane or ANY major city (remote considered)

Long-term day rate contract for large federal agency undergoing significant reform with multiple transformation programs underway, anticipated to run for the next 3-5 years. This nationally distributed team operates Agile SAFe across Melbourne, Canberra, Sydney, Brisbane. Other locations may be considered including regional. Highly flexible with work from home and office model.

This is the largest public-sector implementation of Salesforce in the southern hemisphere, a career defining opportunity as a new squad (the 10th) is built out.

Day to Day
Joining a growing delivery environment of 8-10 cross-functional MDT’s to develop re-usable, efficient solutions in the Salesforce ecosystem which consists of Service, Health, Sales, Community Clouds, Lightning and Vlocity/Omnistudio.

  • Develop quality Vlocity Components
  • Support code deployment CI/CD
  • Support creation of design standards, patterns and frameworks

Success Measures

  • Experience developing components in Salesforce Service Cloud, Health Cloud, Communities, Lightning, Apex, LWC, Flexcards, DataRaptors, and Vlocity/Omnistudio
  • 4+ Salesforce Implementation Projects – end to end greenfields and/or upgrades
  • Experience in DevOps, CI/CD, API’s and modern engineering practices – GitLab, VSCode
  • Salesforce Certifications – Platform Developer I, II, Omnistudio Developer preferred
  • Strong team work and ability to work in cross functional nationally distributed teams

Application Process
Please send your CV in confidence to jackson.bruce@talentinternational.com and call Jackson on 0435 581 994.

Successful applicants will be required to complete a Key Selection Criteria response to be provided if shortlisted. Proof of Australian Citizenship is required along with national criminal history and federal background checks.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Senior Customer Services Officer (CSO) - Xplan

  • Australia
  • Brisbane
  • Contract
  • AU$40 - AU$60 per hour

Why This Role Stands Out

  • Immediate start 3-month contract within a professional financial planning environment
  • Advanced implementation exposure across super, investments, insurance and SMSF
  • Brisbane CBD location with 1 day work from home

About the Client

Our client is a reputable financial planning organisation operating within a regulated AFSL environment. With a strong focus on compliance, accuracy and adviser service standards, they provide structured and high-quality administration support across superannuation, pensions, investments and insurance.

About the Role

As a Senior Customer Service Officer within the Administration Services team, you will deliver advanced administrative and technical implementation support while acting as a key knowledge resource for the broader team.
Reporting to senior leadership, you will manage complex implementation tasks, maintain high data accuracy within Xplan and ensure advisers receive timely updates in line with service standards.

Key Responsibilities

  • Manage advanced implementation across superannuation, pensions, investments, insurance and SMSF
  • Process rollovers, rebalances, account changes, buy/sell transactions and annuity setups
  • Maintain accurate and compliant data entry within Xplan
  • Complete implementation checklists within required timeframes
  • Liaise professionally with advisers, providers and internal stakeholders
  • Ensure documentation standards and research accuracy are consistently maintained

What’s in it for You?

  • 3-month contract opportunity with immediate impact
  • Exposure to complex technical financial planning implementation
  • Professional and structured team environment
  • Hybrid working model (4 days office, 1 day work from home)
  • Opportunity to work within a compliance-focused AFSL setting

About You

  • Minimum 2 years’ experience within an Australian financial planning practice or dealer group
  • Advanced Xplan experience (essential)
  • Strong understanding of superannuation, investments and insurance implementation
  • High attention to detail and strong organisational skills
  • Confident communicator with professional written and verbal skills
  • Proactive, adaptable and team-oriented

If you’re an experienced CSO ready to step into a senior-level contract role, apply now or reach out for a confidential discussion.

Nicky Hargreaves
0466173695
nicky.hargreaves@talentinternational.com

Due to the high volume of applications, only shortlisted candidates will be contacted directly. We appreciate your understanding.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Change Manager - Operating Model Implementation

  • Australia
  • Brisbane
  • Contract
  • Negotiable
  • 4 Month Contract With Scope For Extension
  • $1000-$1100 Per Day
  • Brisbane Based

Key Responsibilities

Change Strategy & Planning

  • Develop and execute a comprehensive change management strategy aligned to the IT operating model implementation.

  • Conduct detailed change impact assessments across people, process, governance, and technology.

  • Develop change roadmaps, stakeholder engagement plans, and adoption strategies.

  • Define and track success measures and adoption metrics.

Stakeholder Engagement

  • Identify and map key stakeholder groups across the IT division.

  • Partner with senior IT leaders to drive visible sponsorship and alignment.

  • Facilitate leadership alignment sessions and change forums.

  • Proactively manage resistance and stakeholder-related risks.

Communications & Engagement

  • Develop and execute a targeted communications plan.

  • Create clear, compelling messaging aligned to the operating model vision and benefits.

  • Deliver presentations, toolkits, FAQs, and change collateral.

  • Ensure consistent messaging across all impacted teams.

Readiness & Adoption

  • Develop and implement business readiness assessments.

  • Support the transition to new roles, governance structures, and ways of working.

  • Partner with HR and leadership to ensure clarity around roles, accountability, and performance expectations.

  • Monitor adoption and embed reinforcement mechanisms.

Training & Transition Support

  • Conduct training needs analysis.

  • Support the development of training materials where required.

  • Ensure impacted teams are equipped to operate effectively within the new model.

  • Provide hypercare support post-implementation.

Required Experience & Skills

  • 5+ years’ experience delivering change management within large, complex organisations.

  • Demonstrated experience supporting operating model or organisational transformation initiatives (well regarded but not essential).

  • Strong experience working within IT divisions or technology transformation programs.

  • Proven capability in:

    • Change impact assessments

    • Stakeholder analysis and engagement

    • Communications strategy development and execution

    • Business readiness and adoption planning

  • Ability to influence, coach, and partner with senior leaders.

  • Strong facilitation and communication skills.

If this is something you’d like to be considered for click APPLY NOW or contact David at david.reynolds@talentinternational.com

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Senior Cloud AWS Engineer

  • Australia
  • Brisbane
  • Contract
  • Negotiable
  • 6 Month Contract
  • $1000 Per Day
  • Brisbane Based

The Opportunity

As a Senior Cloud AWS Engineer, you will provide specialist system support and expert technical leadership across AWS Cloud Infrastructure and DevOps initiatives. You will work across architecture, platform engineering, and secure cloud delivery, helping shape scalable, modern digital services.

This role requires deep AWS expertise and the ability to operate confidently across complex cloud networks and multi-account environments. There may be occasions where work is required outside standard business hours.

Key Responsibilities

  • Lead advanced AWS Cloud Infrastructure and DevOps services within agreed service levels.
  • Provide architectural leadership, presenting solutions and proposals to stakeholders.
  • Drive DevOps platform engineering practices including workshops, proof of concepts, demonstrations and evaluations.
  • Lead customer onboarding to cloud platforms and research emerging technologies.
  • Develop cost models, solution collateral and strategic recommendations.
  • Mentor and guide technical specialists, identifying risk, improvement opportunities and infrastructure optimisation strategies.
  • Support AWS workload migrations across accounts.
  • Deliver secure, compliant DevOps solutions aligned to enterprise standards.

About You

You are a senior cloud professional with extensive experience in AWS environments and secure enterprise platforms. You bring strong leadership capability, technical depth and the ability to communicate complex architectural concepts clearly to diverse stakeholders.

You will demonstrate:

  • Expert-level AWS Cloud Infrastructure and DevOps experience in enterprise, high-security environments.
  • Proven ability to deliver reliable cloud management and enhancement services.
  • Strong stakeholder engagement and communication skills.
  • Experience operating within structured organisational processes.
  • Experience migrating AWS workloads between accounts.
  • Experience delivering Digital Identity and API Data Sharing solutions (including financial-grade APIs and Developer Portals).
  • Solid understanding of modern application development (front-end and full stack approaches).

Essential Technical Expertise

  • Design and implementation of AWS cloud-native (Serverless) and container-based solutions.
  • Experience within AWS landing zone accelerators and multi-account architectures.
  • Platform engineering guardrails and shared DevOps environments.
  • Secure DevOps practices and integrated security across CI/CD pipelines.
  • CI/CD tooling including GitHub Actions, AWS CodeDeploy, AWS CodePipeline.
  • Strong AWS administration skills.
  • Hands-on experience with:
    • EKS, ECS, EC2, Fargate
    • Lambda and event-driven services
    • CloudWatch, CloudTrail
    • Load balancing and AWS networking
  • Infrastructure as Code (IaC) using AWS CDK and TypeScript.
  • Strong scripting and automation capability.

If this is something you’d like to be considered for click APPLY NOW or contact David at david.reynolds@talentinternational.com

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Business Analyst - Operating Model Implementation (IT Division)

  • Australia
  • Brisbane
  • Contract
  • AU$850 - AU$950 per day + INC Super

We are seeking an experienced Business Analyst to support the implementation phase of a large-scale IT Division Operating Model transformation. This role will play a critical part in translating the target operating model into executable processes, detailed requirements, and aligned business practices.

Working closely with IT leadership, delivery teams, and business stakeholders, the Business Analyst will focus heavily on requirements gathering, process mapping, gap analysis, and implementation support to ensure the new operating model is effectively embedded.

Key Responsibilities

Operating Model Implementation

  • Support the implementation of the IT Division Target Operating Model.
  • Translate high-level operating model design into detailed business and functional requirements.
  • Identify and document impacts across people, process, governance, and technology domains.
  • Partner with IT leadership to ensure alignment between strategy and execution.

Requirements Gathering & Documentation

  • Lead workshops and stakeholder interviews to elicit business, functional, and non-functional requirements.
  • Produce high-quality documentation including:
    • Business Requirements Documents (BRDs)
    • Functional Specifications
    • User Stories and Acceptance Criteria
    • Process maps and workflows
  • Ensure traceability of requirements through to implementation.

Process Mapping & Gap Analysis

  • Map current-state (as-is) processes across IT functions.
  • Design future-state (to-be) processes aligned to the new operating model.
  • Conduct gap analysis and identify remediation activities.
  • Support the development of SOPs, RACI matrices, and governance frameworks.

Stakeholder Engagement

  • Engage with senior IT stakeholders, service owners, delivery managers, and operational teams.
  • Facilitate workshops and working sessions.
  • Manage competing priorities and drive consensus across diverse stakeholder groups.

Required Experience & Skills

  • 5+ years’ experience as a Business Analyst within complex enterprise environments.
  • Demonstrated experience supporting operating model design and/or implementation in beneficial but not mandatory.
  • Strong background in IT organisational structures, governance models, and service delivery frameworks.
  • Proven experience in:
    • Requirements elicitation and documentation
    • Process mapping (BPMN or equivalent)
    • Gap analysis and impact assessment
  • Experience working within IT divisions (e.g. infrastructure, applications, service management, PMO).
  • Strong stakeholder engagement and workshop facilitation skills.
  • Ability to operate in ambiguity and drive outcomes in transformation environments.

Contract Details:

  • 4 Months with possibility for extension
  • $850 – $950 per day inc super
  • WFH flexibility

If this project sounds of interest apply now or reach out to ray.stewart@talentinternational.com for a confidential discussion

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Senior Cloud AWS Engineer

  • Australia
  • Brisbane
  • Contract
  • AU$900 - AU$1000 per day
  • 6 Month Contract
  • $1000 Per Day
  • Brisbane Based

The Opportunity

As a Senior Cloud AWS Engineer, you will provide specialist system support and expert technical leadership across AWS Cloud Infrastructure and DevOps initiatives. You will work across architecture, platform engineering, and secure cloud delivery, helping shape scalable, modern digital services.

This role requires deep AWS expertise and the ability to operate confidently across complex cloud networks and multi-account environments. There may be occasions where work is required outside standard business hours.

Key Responsibilities

  • Lead advanced AWS Cloud Infrastructure and DevOps services within agreed service levels.

  • Provide architectural leadership, presenting solutions and proposals to stakeholders.

  • Drive DevOps platform engineering practices including workshops, proof of concepts, demonstrations and evaluations.

  • Lead customer onboarding to cloud platforms and research emerging technologies.

  • Develop cost models, solution collateral and strategic recommendations.

  • Mentor and guide technical specialists, identifying risk, improvement opportunities and infrastructure optimisation strategies.

  • Support AWS workload migrations across accounts.

  • Deliver secure, compliant DevOps solutions aligned to enterprise standards.

About You

You are a senior cloud professional with extensive experience in AWS environments and secure enterprise platforms. You bring strong leadership capability, technical depth and the ability to communicate complex architectural concepts clearly to diverse stakeholders.

You will demonstrate:

  • Expert-level AWS Cloud Infrastructure and DevOps experience in enterprise, high-security environments.

  • Proven ability to deliver reliable cloud management and enhancement services.

  • Strong stakeholder engagement and communication skills.

  • Experience operating within structured organisational processes.

  • Experience migrating AWS workloads between accounts.

  • Experience delivering Digital Identity and API Data Sharing solutions (including financial-grade APIs and Developer Portals).

  • Solid understanding of modern application development (front-end and full stack approaches).

Essential Technical Expertise

  • Design and implementation of AWS cloud-native (Serverless) and container-based solutions.

  • Experience within AWS landing zone accelerators and multi-account architectures.

  • Platform engineering guardrails and shared DevOps environments.

  • Secure DevOps practices and integrated security across CI/CD pipelines.

  • CI/CD tooling including GitHub Actions, AWS CodeDeploy, AWS CodePipeline.

  • Strong AWS administration skills.

  • Hands-on experience with:

    • EKS, ECS, EC2, Fargate

    • Lambda and event-driven services

    • CloudWatch, CloudTrail

    • Load balancing and AWS networking

  • Infrastructure as Code (IaC) using AWS CDK and TypeScript.

  • Strong scripting and automation capability.

If this is something you’d like to be considered for click APPLY NOW or contact David at david.reynolds@talentinternational.com

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Senior Customer Services Officer (CSO)

  • Australia
  • Brisbane
  • Contract
  • Up to AU$0.00 per annum

Why This Role Stands Out

  • Immediate start 3-month contract within a professional financial planning environment
  • Advanced implementation exposure across super, investments, insurance and SMSF
  • Brisbane CBD location with 1 day work from home

About the Client

Our client is a reputable financial planning organisation operating within a regulated AFSL environment. With a strong focus on compliance, accuracy and adviser service standards, they provide structured and high-quality administration support across superannuation, pensions, investments and insurance.

About the Role

As a Senior Customer Service Officer within the Administration Services team, you will deliver advanced administrative and technical implementation support while acting as a key knowledge resource for the broader team.
Reporting to senior leadership, you will manage complex implementation tasks, maintain high data accuracy within Xplan and ensure advisers receive timely updates in line with service standards.

Key Responsibilities

  • Manage advanced implementation across superannuation, pensions, investments, insurance and SMSF
  • Process rollovers, rebalances, account changes, buy/sell transactions and annuity setups
  • Maintain accurate and compliant data entry within Xplan
  • Complete implementation checklists within required timeframes
  • Liaise professionally with advisers, providers and internal stakeholders
  • Ensure documentation standards and research accuracy are consistently maintained

What’s in it for You?

  • 3-month contract opportunity with immediate impact
  • Exposure to complex technical financial planning implementation
  • Professional and structured team environment
  • Hybrid working model (4 days office, 1 day work from home)
  • Opportunity to work within a compliance-focused AFSL setting

About You

  • Minimum 2 years’ experience within an Australian financial planning practice or dealer group
  • Advanced Xplan experience (essential)
  • Strong understanding of superannuation, investments and insurance implementation
  • High attention to detail and strong organisational skills
  • Confident communicator with professional written and verbal skills
  • Proactive, adaptable and team-oriented

If you’re an experienced CSO ready to step into a senior-level contract role, apply now or reach out for a confidential discussion.

Nicky Hargreaves
0466173695
nicky.hargreaves@talentinternational.com

Due to the high volume of applications, only shortlisted candidates will be contacted directly. We appreciate your understanding.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Customer Services Manager

  • Australia
  • Brisbane
  • Permanent
  • Negotiable

Client

Our client is a well-established financial planning organisation operating within a regulated AFSL environment. With a strong focus on adviser support, compliance and service excellence, they deliver high-quality administration services across both Australian and offshore teams.

About the Role

As Customer Service Manager – Administration Services, you will lead and manage the function across Australia and the Philippines. This role combines workflow leadership, offshore team management, quality assurance, compliance oversight and advanced technical implementation across superannuation, investments and insurance.
Reporting directly to senior leadership, you will play a critical role in driving service standards, team performance and continuous improvement initiatives.

Key Responsibilities

  • Lead and manage the Administration Services function across Australian and Philippines-based teams, ensuring strong workflow coordination and SLA performance
  • Drive operational excellence through effective capacity planning, process optimisation and performance management
  • Provide structured leadership, mentoring and oversight to offshore staff, ensuring alignment with Australian compliance and service standards
  • Maintain advanced technical oversight across superannuation, investments, insurance and SMSF implementation, acting as escalation point for complex matters
  • Oversee Xplan governance, documentation standards and quality assurance processes to ensure accuracy and best practice
  • Ensure adherence to AFSL, ASIC and internal compliance requirements, proactively managing risk and escalations
  • Build strong relationships with advisers, providers and internal stakeholders to deliver high-quality service outcomes

What’s in it for You?

  • Leadership role within a structured, growth-focused environment
  • Hybrid working model (4 days in office, 1 day work from home initially)
  • Opportunity to influence process improvement and team development
  • Exposure to both local and offshore team management
  • Stable, regulated financial services environment

About You

  • 5+ years’ experience within an Australian financial planning practice or dealer group
  • Demonstrated leadership experience (offshore team exposure advantageous)
  • Advanced knowledge of superannuation, investments, insurance and SMSF processes
  • Advanced Xplan experience (essential)
  • RG146 compliant; Diploma of Financial Planning preferred
  • Strong operational, compliance and stakeholder management skills
  • High attention to detail with strong cross-cultural communication capability
    If this sounds like the right next step in your leadership career, apply now or reach out for a confidential discussion.

Nicky Hargreaves

0466173695
nicky.hargreaves@talentinternational.com

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Security Architect

  • Australia
  • Brisbane
  • Contract
  • Negotiable
  • $1200 P/D
  • 12 Month Contract
  • Brisbane Based

his position provides strategic leadership in designing, developing, and maintaining robust security architectures that align with organisational objectives, regulatory requirements, and evolving technology landscapes. The successful candidate will enable secure digital transformation while ensuring enterprise-wide compliance and risk management.

This is a highly influential role suited to a seasoned security professional who thrives in complex environments and can translate business strategy into practical, secure technology outcomes.

Key Responsibilities

  • Develop and articulate cohesive cybersecurity architecture aligned to long-term business strategy.

  • Create security blueprints, roadmaps, patterns, and reference architectures.

  • Define security domains, zones, and secure interoperability frameworks.

  • Conduct security assessments and design appropriate control frameworks.

  • Provide expert security guidance across enterprise and operational technology environments.

  • Support architecture governance forums and ensure alignment to standards and policies.

  • Influence executive stakeholders through clear communication of complex architectural concepts.

  • Drive continuous improvement and uplift security capability across architecture teams.

  • Ensure compliance with regulatory, legislative, and safety requirements.

Skills & Experience

Essential:

  • Degree in IT, Computer Science, or related discipline (or equivalent professional experience).

  • Significant experience as a Security Architect within complex or safety-critical environments.

  • Strong background in delivering security assessments, blueprints, and roadmaps.

  • Deep understanding of enterprise security architecture across traditional and cloud environments.

  • Demonstrated ability to align security to business strategy and risk frameworks.

Highly Desirable:

  • Experience with frameworks such as PSPF, ISM, NIST, Essential Eight, SABSA, and TOGAF.

  • Experience designing secure interoperability across organisational boundaries.

  • Strong understanding of governance, risk, and compliance practices.

If this is something you’d like to be considered for click APPLY NOW or contract David at david.reynolds@talentinternational.com

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.