Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients based in Surry Hills/Chatswood/Blacktown/Coffs Harbour/Broken Hill/Wollongong/Katoomba/Wagga Wagga/Dubbo. The position is a 12-month contract role with the possibility of extension. The role pays $37.36 per hour + Super.

7.6 hours per day and 38 hours per week

Hybrid Role

About the role:

The APS3 Participant Support Officer role will have a high level of contact with participants and other internal and external stakeholders and will provide high-quality customer service as the first point of contact and resolution for participant matters, either via front-of-house services, over the phone and via email.

The APS3 Participant Support Officer role is a frontline customer-facing role and requires attendance at a client’s office location.

New starters must attend the office each day for the first 12 weeks to enable optimum training and support while consolidating learnings from training.

Key skills required for role/s:

• Providing high-quality customer service as the first point of contact and resolution for participants, customers, and stakeholders, in person, over the phone, via email, at the operating counter and reception in clients’ offices.
• Resolving moderately complex and escalated customer enquiries, where there may not be clear advice, guidance or scripts and/or referring for response by the appropriate team, government, or community service as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
• Managing and resolving participant matters as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
• Analysing and managing workflow, including making recommendations to peers and supervisors about work allocation, ensuring Agency and Ministerial objectives are met.
• Making outbound calls to NDIS participants, providers, and other stakeholders.
• Undertaking suitability assessments for entry and exits into specialist planning streams.
• Managing inboxes, including triaging, making priority decisions escalating participant matters and referring to the appropriate service delivery team.
• Assisting project management activities, such as the development of project plans, providing advice, assisting with research and analysis, and supporting regular project reporting.
• Assisting and researching solutions for moderately complex issues, including participating in risk management analysis, ensuring priorities and timeframes are met.
• Working collaboratively in a team environment, providing feedback, contributing to process improvement, team activities and on-the-job support.

Desirable skills to have for the role/s:

• Excellent written and verbal communication and interpersonal skills.
• Empathy and excellent customer service skills for handling sensitive or challenging conversations.
• Problem-solving and decision-making based on evidence and sound judgment.
• Ability to manage multiple tasks, meet deadlines and adhere to schedules.
• Ability to adapt to change and work in dynamic environments.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients based in Surry Hills/Chatswood/Blacktown/Coffs Harbour/Broken Hill/Wollongong/Katoomba/Wagga Wagga/Dubbo. The position is a 12-month contract role with the possibility of extension. The role pays $37.36 per hour + Super.

7.6 hours per day and 38 hours per week

Hybrid Role

About the role:

The APS3 Participant Support Officer role will have a high level of contact with participants and other internal and external stakeholders and will provide high-quality customer service as the first point of contact and resolution for participant matters, either via front-of-house services, over the phone and via email.

The APS3 Participant Support Officer role is a frontline customer-facing role and requires attendance at a client’s office location.

New starters must attend the office each day for the first 12 weeks to enable optimum training and support while consolidating learnings from training.

Key skills required for role/s:

• Providing high-quality customer service as the first point of contact and resolution for participants, customers, and stakeholders, in person, over the phone, via email, at the operating counter and reception in clients’ offices.
• Resolving moderately complex and escalated customer enquiries, where there may not be clear advice, guidance or scripts and/or referring for response by the appropriate team, government, or community service as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
• Managing and resolving participant matters as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
• Analysing and managing workflow, including making recommendations to peers and supervisors about work allocation, ensuring Agency and Ministerial objectives are met.
• Making outbound calls to NDIS participants, providers, and other stakeholders.
• Undertaking suitability assessments for entry and exits into specialist planning streams.
• Managing inboxes, including triaging, making priority decisions escalating participant matters and referring to the appropriate service delivery team.
• Assisting project management activities, such as the development of project plans, providing advice, assisting with research and analysis, and supporting regular project reporting.
• Assisting and researching solutions for moderately complex issues, including participating in risk management analysis, ensuring priorities and timeframes are met.
• Working collaboratively in a team environment, providing feedback, contributing to process improvement, team activities and on-the-job support.

Desirable skills to have for the role/s:

• Excellent written and verbal communication and interpersonal skills.
• Empathy and excellent customer service skills for handling sensitive or challenging conversations.
• Problem-solving and decision-making based on evidence and sound judgment.
• Ability to manage multiple tasks, meet deadlines and adhere to schedules.
• Ability to adapt to change and work in dynamic environments.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients based in Surry Hills/Chatswood/Blacktown/Coffs Harbour/Broken Hill/Wollongong/Katoomba/Wagga Wagga/Dubbo. The position is a 12-month contract role with the possibility of extension. The role pays $37.36 per hour + Super.

7.6 hours per day and 38 hours per week

Hybrid Role

About the role:

The APS3 Participant Support Officer role will have a high level of contact with participants and other internal and external stakeholders and will provide high-quality customer service as the first point of contact and resolution for participant matters, either via front-of-house services, over the phone and via email.

The APS3 Participant Support Officer role is a frontline customer-facing role and requires attendance at a client’s office location.

New starters must attend the office each day for the first 12 weeks to enable optimum training and support while consolidating learnings from training.

Key skills required for role/s:

• Providing high-quality customer service as the first point of contact and resolution for participants, customers, and stakeholders, in person, over the phone, via email, at the operating counter and reception in clients’ offices.
• Resolving moderately complex and escalated customer enquiries, where there may not be clear advice, guidance or scripts and/or referring for response by the appropriate team, government, or community service as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
• Managing and resolving participant matters as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
• Analysing and managing workflow, including making recommendations to peers and supervisors about work allocation, ensuring Agency and Ministerial objectives are met.
• Making outbound calls to NDIS participants, providers, and other stakeholders.
• Undertaking suitability assessments for entry and exits into specialist planning streams.
• Managing inboxes, including triaging, making priority decisions escalating participant matters and referring to the appropriate service delivery team.
• Assisting project management activities, such as the development of project plans, providing advice, assisting with research and analysis, and supporting regular project reporting.
• Assisting and researching solutions for moderately complex issues, including participating in risk management analysis, ensuring priorities and timeframes are met.
• Working collaboratively in a team environment, providing feedback, contributing to process improvement, team activities and on-the-job support.

Desirable skills to have for the role/s:

• Excellent written and verbal communication and interpersonal skills.
• Empathy and excellent customer service skills for handling sensitive or challenging conversations.
• Problem-solving and decision-making based on evidence and sound judgment.
• Ability to manage multiple tasks, meet deadlines and adhere to schedules.
• Ability to adapt to change and work in dynamic environments.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients based in Surry Hills/Chatswood/Blacktown/Coffs Harbour/Broken Hill/Wollongong/Katoomba/Wagga Wagga/Dubbo. The position is a 12-month contract role with the possibility of extension. The role pays $37.36 per hour + Super.

7.6 hours per day and 38 hours per week

Hybrid Role

About the role:

The APS3 Participant Support Officer role will have a high level of contact with participants and other internal and external stakeholders and will provide high-quality customer service as the first point of contact and resolution for participant matters, either via front-of-house services, over the phone and via email.

The APS3 Participant Support Officer role is a frontline customer-facing role and requires attendance at a client’s office location.

New starters must attend the office each day for the first 12 weeks to enable optimum training and support while consolidating learnings from training.

Key skills required for role/s:

• Providing high-quality customer service as the first point of contact and resolution for participants, customers, and stakeholders, in person, over the phone, via email, at the operating counter and reception in clients’ offices.
• Resolving moderately complex and escalated customer enquiries, where there may not be clear advice, guidance or scripts and/or referring for response by the appropriate team, government, or community service as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
• Managing and resolving participant matters as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
• Analysing and managing workflow, including making recommendations to peers and supervisors about work allocation, ensuring Agency and Ministerial objectives are met.
• Making outbound calls to NDIS participants, providers, and other stakeholders.
• Undertaking suitability assessments for entry and exits into specialist planning streams.
• Managing inboxes, including triaging, making priority decisions escalating participant matters and referring to the appropriate service delivery team.
• Assisting project management activities, such as the development of project plans, providing advice, assisting with research and analysis, and supporting regular project reporting.
• Assisting and researching solutions for moderately complex issues, including participating in risk management analysis, ensuring priorities and timeframes are met.
• Working collaboratively in a team environment, providing feedback, contributing to process improvement, team activities and on-the-job support.

Desirable skills to have for the role/s:

• Excellent written and verbal communication and interpersonal skills.
• Empathy and excellent customer service skills for handling sensitive or challenging conversations.
• Problem-solving and decision-making based on evidence and sound judgment.
• Ability to manage multiple tasks, meet deadlines and adhere to schedules.
• Ability to adapt to change and work in dynamic environments.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients based in Surry Hills/Chatswood/Blacktown/Coffs Harbour/Broken Hill/Wollongong/Katoomba/Wagga Wagga/Dubbo. The position is a 12-month contract role with the possibility of extension. The role pays $37.36 per hour + Super.

7.6 hours per day and 38 hours per week

Hybrid Role

About the role:

The APS3 Participant Support Officer role will have a high level of contact with participants and other internal and external stakeholders and will provide high-quality customer service as the first point of contact and resolution for participant matters, either via front-of-house services, over the phone and via email.

The APS3 Participant Support Officer role is a frontline customer-facing role and requires attendance at a client’s office location.

New starters must attend the office each day for the first 12 weeks to enable optimum training and support while consolidating learnings from training.

Key skills required for role/s:

• Providing high-quality customer service as the first point of contact and resolution for participants, customers, and stakeholders, in person, over the phone, via email, at the operating counter and reception in clients’ offices.
• Resolving moderately complex and escalated customer enquiries, where there may not be clear advice, guidance or scripts and/or referring for response by the appropriate team, government, or community service as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
• Managing and resolving participant matters as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
• Analysing and managing workflow, including making recommendations to peers and supervisors about work allocation, ensuring Agency and Ministerial objectives are met.
• Making outbound calls to NDIS participants, providers, and other stakeholders.
• Undertaking suitability assessments for entry and exits into specialist planning streams.
• Managing inboxes, including triaging, making priority decisions and escalated participant matters and referring to appropriate service delivery team.
• Assisting project management activities, such as the development of project plans, providing advice, assisting with research and analysis, and supporting regular project reporting.
• Assisting and researching solutions for moderately complex issues, including participating in risk management analysis ensuring priorities and timeframes are met.
• Working collaboratively in a team environment, providing feedback, contributing to process improvement, team activities and on-the-job support.

Desirable skills to have for the role/s:

• Excellent written and verbal communication and interpersonal skills.
• Empathy and excellent customer service skills for handling sensitive or challenging conversations.
• Problem solving and decision making based on evidence and sound judgment.
• Ability to manage multiple tasks, meet deadlines and adhere to schedules.
• Ability to adapt to change and work in dynamic environments.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients based in Surry Hills/Chatswood/Blacktown/Coffs Harbour/Broken Hill/Wollongong/Katoomba/Wagga Wagga/Dubbo. The position is a 12-month contract role with the possibility of extension. The role pays $37.36 per hour + Super.

7.6 hours per day and 38 hours per week

Hybrid Role

About the role:

The APS3 Participant Support Officer role will have a high level of contact with participants and other internal and external stakeholders and will provide high-quality customer service as the first point of contact and resolution for participant matters, either via front-of-house services, over the phone and via email.

The APS3 Participant Support Officer role is a frontline customer-facing role and requires attendance at a client’s office location.

New starters must attend the office each day for the first 12 weeks to enable optimum training and support while consolidating learnings from training.

Key skills required for role/s:

• Providing high-quality customer service as the first point of contact and resolution for participants, customers, and stakeholders, in person, over the phone, via email, at the operating counter and reception in clients’ offices.
• Resolving moderately complex and escalated customer enquiries, where there may not be clear advice, guidance or scripts and/or referring for response by the appropriate team, government, or community service as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
• Managing and resolving participant matters as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
• Analysing and managing workflow, including making recommendations to peers and supervisors about work allocation, ensuring Agency and Ministerial objectives are met.
• Making outbound calls to NDIS participants, providers, and other stakeholders.
• Undertaking suitability assessments for entry and exits into specialist planning streams.
• Managing inboxes, including triaging, making priority decisions escalating participant matters and referring to the appropriate service delivery team.
• Assisting project management activities, such as the development of project plans, providing advice, assisting with research and analysis, and supporting regular project reporting.
• Assisting and researching solutions for moderately complex issues, including participating in risk management analysis, ensuring priorities and timeframes are met.
• Working collaboratively in a team environment, providing feedback, contributing to process improvement, team activities and on-the-job support.

Desirable skills to have for the role/s:

• Excellent written and verbal communication and interpersonal skills.
• Empathy and excellent customer service skills for handling sensitive or challenging conversations.
• Problem-solving and decision-making based on evidence and sound judgment.
• Ability to manage multiple tasks, meet deadlines and adhere to schedules.
• Ability to adapt to change and work in dynamic environments.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Talent International is searching for an experienced Project Coordinator to join our Higher Education client based in Brisbane on an initial 12-month contract, with strong extension potential.

// Initial 12 Month Contract + Likely Extensions
// 2 Days WFH Per Week
// Brisbane Location

The role:
This role sits within a large digital delivery portfolio supporting multiple new initiatives commencing in early 2026. Projects range from legacy platform replacements through to automation, AI, and efficiency-focused programs. You’ll work closely with Project Managers and the PMO to support governance, scheduling, reporting, and day-to-day coordination across the project lifecycle.

Responsibilities:

• Support project planning, scheduling, and delivery activities across multiple initiatives
• Maintain and update project registers including RAID, governance, actions, and dependencies
• Coordinate project meetings, governance forums, and stakeholder engagement activities
• Prepare and maintain project documentation, reports, papers, and presentations
• Monitor project progress and support status reporting to project teams and stakeholders

Requirements:

• Minimum 3 years’ experience as a Project Coordinator, Project Officer, or similar role
• Experience supporting digital or IT-enabled projects
• Strong capability across project governance, registers, and documentation
• Experience using tools such as MS Project, SharePoint, Teams, and reporting platforms
• Higher education or government sector experience is highly desirable

How to Apply:
To find out more, please “Apply for this job” or contact James Grierson at james.grierson@talentinternational.com

For over 30 years, Talent has been redefining the contracting experience with industry-leading support, exclusive contractor benefits, and a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career.

For a list of all vacant positions, please see our website: www.talentinternational.com

Working with this leading higher education institution as a Senior Business Analyst, you will be a key contributor to the Secure Access Service Edge (SASE) Program, while also supporting a range of cyber security initiatives across the oganisation. Working at the intersection of business, technology, and security, you will translate complex needs into clear, actionable requirements that enable seamless and secure access for staff, students, researchers, and partners.

You will be a trusted advisor to senior stakeholders, guiding decision-making and ensuring that cyber and network solutions are aligned with business outcomes, architectural standards, and user experience expectations.

Key activities

• Lead end-to-end requirements elicitation and analysis for enterprise SASE and cyber security initiatives
• Partner with business and technical stakeholders to define scope, objectives, and success measures
• Develop high-quality business process models, current and future state maps, personas, use cases, and non-functional requirements
• Ensure alignment across network, security, and integration streams
• Support solution design, validation, testing, and change impact assessments
• Collaborate closely with Project Managers, Enterprise Architects, Developers, Testers, Network, Security, and Data teams

Skills and experience

• Proven experience as a Senior Business Analyst delivering complex, enterprise-scale initiatives
• Strong background in cyber security, network, or infrastructure programs (SASE experience highly regarded)
• Expertise in requirements management, business process modelling, and stakeholder engagement
• Ability to translate technical concepts into clear business outcomes
• A collaborative mindset and a passion for continuous improvement

Apply now to secure an interview for this exciting new role, or contact Alistair Barr on 0480 804 583.

As a Senior Business Analyst working for this leading University, you will contribute to a large, complex Data Centre Modernisation Program, supporting major uplift, consolidation, and relocation initiatives.

Your brand-new role will see you work at the intersection of business strategy and technical delivery, ensuring that infrastructure investments deliver secure, efficient, and future-ready outcomes for a diverse global community.

Key activities

• Lead requirements elicitation and analysis for the Data Centre Modernisation Program and related initiatives
• Partner with business and technical stakeholders to define scope, objectives, and success measures
• Capture and manage business, functional, and non-functional requirements supporting data centre uplift, consolidation, and relocation
• Develop current and future state process models, personas, and use cases to inform solution design
• Ensure alignment across network, infrastructure, cyber security, and integration streams
• Identify opportunities for data centre optimisation, resilience, and efficiency
• Support solution design, validation, testing, and change impact assessment
• Collaborate closely with Project Managers, Enterprise Architects, Developers, Testers, Network, Infrastructure, and Data teams

Skills and experience

• Solid background and experience as a Senior Business Analyst delivering large-scale infrastructure or data centre programs
• Strong understanding of data centre operations, infrastructure modernisation, or enterprise platforms
• Proven expertise in business process modelling, requirements management, and stakeholder engagement
• Ability to translate complex technical concepts into meaningful business outcomes
• Experience working in complex, multi-stream enterprise environments
• A collaborative, outcomes-focused mindset with a commitment to continuous improvement

Apply now to secure an interview or contact email josh.dmonte@talentinternational.com directly to be considered for this exciting opportunity.

This leading University is seeking an Application Solution Architect to play a critical role in transforming enterprise platforms as part of a major Technology Simplification Program.

This is a high-impact architecture role where you’ll design, lead and influence end-to-end application solutions across complex, enterprise-scale environments, working at the intersection of technology, strategy, and user experience in the higher education sector.

You’ll be at the heart of major platform modernisation initiatives, leading ServiceNow solutions, shaping application architecture standards, and partnering closely with IT Services, senior leaders, and business stakeholders across the University.

Key activities

• Own end-to-end solution architecture from concept through to detailed design
• Lead architecture for ServiceNow ITSM transformation
• Produce high-quality conceptual, logical, physical and detailed designs
• Define and maintain architecture patterns, standards, and artefacts
• Review and assure designs across; Cloud, Integration, Applications, Infrastructure & Networks, Data, Analytics & AI, End User Computing
• Partner with business and technical stakeholders to turn strategy into delivery

Skills and experience

• Strong background designing enterprise application solutions, with a solid understanding of platform capabilities
• Deep understanding of ITSM processes and ServiceNow platform functionality
• Proven experience developing Solution Architecture and Detailed Designs across a range of enterprise platforms
• Knowledge of data architecture, security, and compliance within enterprise application ecosystems
• Ability to collaborate closely with business units, supporting strategic initiatives and innovation
• Excellent communication and interpersonal skills, with the ability to engage effectively across technical and non-technical audiences
• Comfortable operating across varying levels of detail-from high-level logical architecture to low-level detailed design
• A pragmatic, principle-based approach to problem-solving and architectural decision-making

Apply now to secure an interview or contact email josh.dmonte@talentinternational.com directly to be considered for this exciting opportunity.

• $1000 Per Day
• 12 Month Contract
• Brisbane Based

We are seeking an experienced Senior Test Manager to lead testing activities across a large-scale HR and Payroll transformation program. This role is critical to ensuring the successful delivery of complex enterprise platforms within a highly regulated environment.

The successful candidate will bring deep expertise in test strategy, governance, and execution across end-to-end transformation initiatives, working closely with business and technology stakeholders.

Key Responsibilities

• Lead and own the end-to-end test strategy for a major HR and Payroll transformation

• Manage system, integration, UAT, and regression testing across multiple workstreams

• Coordinate test planning, resourcing, schedules, and defect management

• Work closely with vendors, SMEs, and delivery teams to ensure quality outcomes

• Provide clear reporting on test progress, risks, and readiness

Key Requirements

• 15+ years’ experience in Test Management within large, complex transformation programs

• Proven experience delivering testing for Oracle HCM and SAP-based payroll platforms

• Strong background in enterprise HR and payroll system transformations

• Excellent stakeholder engagement and leadership skills

• Experience in highly regulated or complex operating environments

• Previous airline or large transport industry experience is highly regarded

If this is something you’d like to be considered for click APPLY NOW or email David at david.reynolds@talentinternational.com

• 24 month ongoing contract to start ASAP
• Work on multi-year, complex Service Transition Program
• Top of the market rate – Must be Australia Citizen to apply!

As the Service Transition Lead you will be responsible for ensuring the safe, orderly, and compliant transition of a mission critical system into operational service. The role provides leadership across operational, technical, and organisational domains to ensure that all stakeholders, processes, personnel, facilities, and supporting systems are fully prepared for service commencement. Working under the direction of the Program Manager, the Service Transition Lead will coordinate transition planning, stakeholder engagement, training, operational integration, testing, validation, and readiness assurance activities. This position plays a critical role in supporting national aviation safety and operational continuity.

Requirements and Responsibilities:

• Strong understanding of overseeing Service Transition Programs encompassing systems, people and facilities.
• Ability to develop and implement the Transition Plan in alignment with program milestones, regulatory obligations, and organisational governance frameworks.
• Excellent Stakeholder Engagement across all levels – you will be working with a lot of field services staff and senior stakeholders
• Oversee the development and delivery of operational and technical training programs and ensure workforce readiness, certification, and competency prior to system cutover.
• Ensure Operational Readiness across the program
• Ensure compliance with relevant safety, security, and regulatory frameworks (e.g., CASA, ICAO, Defence, Airservices).
• Lead “day one readiness” activities and provide oversight during system cutover.
• Must be an Australian Citizen with the ability to obtain and maintain an Australian Government Security Clearance at the required level.

Benefits:

• Fully funded 2 year contract with option to extend
• Very flexible working environment
• Top of the market rate
• Get your security clearance!

If you would like to know more please contact Sean Mantri on 0420 425 141 / sean.mantri@talentinternational.com or hit Apply Now!