Technical Writer

  • Australia
  • Perth
  • Contract
  • Negotiable

An experienced Technical Writer is required to support the planning, development and delivery of major infrastructure studies and projects. Working closely with project teams, engineers and stakeholders, the role is responsible for delivering clear, accurate and structured documentation that supports informed decision-making and project outcomes.

Essential

  • Degree in Technical Writing, Communications, or a related discipline (or equivalent experience).
  • Minimum 5 years’ experience in technical writing within infrastructure, engineering, or heavy industry environments.
  • Experience supporting large-scale studies or projects, ideally within a multidisciplinary engineering context, and understanding of project phases and deliverables.
  • Advanced written communication skills, with the ability to translate complex technical information into clear and concise documentation.
  • Strong proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and document management systems.
  • Strong attention to detail and commitment to document quality and consistency.
  • Highly organised with the ability to manage multiple deliverables and deadlines in a fast-paced environment.
  • Strong analytical and problem-solving skills, particularly in amalgamating complex information.
  • Excellent stakeholder engagement skills, with the ability to work collaboratively across technical and non-technical teams.
  • Ability to adapt to changing priorities and deliver high-quality outcomes under pressure.

If you match the selection criteria and are interested in finding out more about the position, please click the “APPLY NOW” button below and attach your C.V (in word). For a list of all vacant positions, please see our website www.talentinternational.com

For further information please contact Rekha Patil on 0480 034 275 or rekha.patil@talentinternational.com

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Drilling Geologist FIFO 8/6

  • Australia
  • Perth
  • Contract
  • Negotiable

Job Summary / Overview

This role is responsible for coordinating and supporting drilling activities while ensuring adherence to health, safety and environmental standards. The position plays a key role in geological logging, sampling and data management to support drilling program success.

Key Responsibilities

  • Coordinate drilling activities and field preparation for drilling programs
  • Supervise drilling operations and log RC holes
  • Provide sampling instructions and ensure correct procedures are followed
  • Ensure accurate data entry and validate geological data for quality
  • Maintain QA/QC standards for drilling programs
  • Monitor contractor performance and sign off daily reports
  • Ensure compliance with health, safety and environmental policies
  • Report incidents and maintain a safe working environment
  • Provide weekly updates on drilling progress

Required Skills & Competencies

  • Tertiary qualification in Geology
  • 3-5 years experience with geological involvement on a drill rig
  • Experience with RC drilling preferred
  • Current WA Drivers licence
  • Strong geological logging and sampling capability
  • Knowledge of QA/QC processes
  • Attention to detail in data entry and validation
  • Understanding of HSE standards and compliance
  • Ability to supervise contractors and field staff

Apply Now

If you are interested in finding out more about this opportunity, please forward your updated CV by clicking the “APPLY NOW” button. Alternatively, please call Alice Tan for a confidential chat on 08 6212 5598 or email alice.tan@talentinternational.com

For a list of all vacant positions, please see our website www.talentinternational.com

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Drilling Field Technician FIFO

  • Australia
  • Perth
  • Contract
  • Negotiable

HSE:

    • Actively participating in maintaining the desired Covalent health and safety culture.
    • Undertaking all work in a safe and efficient manner, in accordance with statutory requirements and Covalent policies & procedures.
    • Complying with all health and safety, environmental and regulatory policies relating to the drilling program and ensuring a safe working environment.
    • Ensuring all health, safety and environmental incidents are reported.

Technical:

    • Organise and undertake site preparation as directed, marking out and sampling of the drilling program (RC holes);
    • Completing accurate recording of samples and sample sheets;
    • Collecting and transporting drill samples from drill sites to core yard & laboratory as required;
    • Assisting in the management of sample storage in the core yard;
    • Maintaining all grade control consumables in a proper condition and adequate quantities to ensure smooth continuous drilling operation.
    • Recording and dispatching samples from grade control programs to the designated laboratory.

Qualifications & Experience:

    • Relevant qualifications / certifications in field assistance work;
    • 3-5 years’ experience with demonstrated field assistance work on a drill rig (RC preferred);
    • Current WA Drivers license;
    • Forklift license (desirable)

If you match the selection criteria and are interested in finding out more about the position, please forward your updated CV to Alice Tan by clicking the “APPLY NOW” button.

For further enquires please call / email Alice on 0490 888 231 / alice.tan@talentinternational.com

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Plumber-Installation Technician

  • Australia
  • Perth
  • Permanent
  • Negotiable

The Installation Technician, fully qualified Plumber is responsible for installing and servicing boiling and chilled water units across northern Perth. The role suits a hands on tradesperson with strong problem solving skills, excellent customer service abilities and the capability to work autonomously. You will represent a global leader in water solutions while ensuring high quality outcomes and reliable service delivery.

Key Responsibilities

  • Install and service boiling and chilled water units for residential and commercial customers
  • Troubleshoot faults and provide solutions to maintain unit performance
  • Deliver excellent customer service and represent the company professionally
  • Manage time and daily schedule efficiently across multiple service calls
  • Maintain tools, equipment and company vehicle to required standards
  • Collaborate with the broader technician team and contribute to a supportive culture

Required Qualifications

  • Full trade qualifications as a plumber
  • Current drivers licence
  • Australian residency and eligibility for security clearance

Skills & Competencies

  • Strong fault finding and problem solving skills
  • Excellent customer service and communication skills
  • Ability to manage workload and prioritise tasks
  • Previous appliance, coffee machine or hot water industry experience beneficial
  • Reliable, organised and professional

Compensation & Benefits (Optional)

  • Fully serviced van and fuel card
  • iPhone, iPad and uniform provided
  • Training provided for 4-6 weeks
  • Access to rewards platform, employee discounts and EAP
  • Novated lease options
  • Recognition and development programs

If you match the selection criteria and are interested in finding out more about the position, please forward your updated CV to Jane Saxby by clicking the “APPLY NOW” button. For a list of all vacant positions, please see our website www.talentinternational.com

For further enquires please call Jane Saxby on 0456 372 202

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

SAP Sales & Logistics IT Support Consultant

  • Australia
  • Sydney
  • Permanent
  • AU$150000 - AU$180000 per annum

Talent International, a leading Australian recruitment firm, have been engaged by our long-standing client, Refresco, a global manufacturing and distribution organisation. We are seeking an experienced SAP S/4HANA Sales & Logistics IT Support Consultant to join their operational support team based in Bankstown.

Role Title: SAP S/4HANA Sales & Logistics IT Support Consultant

Contract Length: Permanent Opportunity

Location + WFH Flexibility: Bankstown | Fully Onsite 5 Days Per Week

Salary: Up to $180,000 Base + Super

Role Details:

  • Provide hands-on SAP support across sales, warehousing, inventory and distribution operations
  • Support SAP S/4HANA logistics processes across SD, MM, WM/EWM and Inventory Management
  • Troubleshoot operational issues relating to deliveries, dispatch, stock movements, pricing, ATP and master data
  • Support warehouse handheld/RF solutions and inventory management activities including stock takes
  • Assist with goods receipt, picking, packing and goods issue processes
  • Work closely with warehouse, procurement, finance and production teams to resolve business-critical issues quickly
  • Monitor logistics processes and proactively identify operational risks or recurring issues
  • Escalate complex issues to global L2/L3 support teams while managing incidents through to resolution

Required Skills and Experience:

  • 10+ years SAP experience across SD, MM, WM and/or EWM
  • Strong SAP S/4HANA support experience within logistics, warehouse or supply chain environments
  • Experience supporting fast-paced operational or production environments
  • Strong understanding of warehouse operations, inventory movements and logistics processes
  • Experience supporting pricing, ATP, stock discrepancies and master data related issues
  • Strong understanding of cross-functional SAP integration across SD/MM/WM with exposure to FICO and PP
  • Excellent troubleshooting and stakeholder management capability
  • Comfortable working in evolving environments with a practical, hands-on mindset

Additional Details & Benefits:

  • Highly operational role with direct exposure to warehouse and supply chain teams
  • Opportunity to work in a business-critical SAP support environment
  • Strong long-term stability within a global organisation
  • Hands-on role suited to someone who enjoys solving real-time operational issues
  • Collaborative and relationship-driven team environment
  • Opportunity to help improve operational stability and support processes over time

To Apply:

If this sounds like your next opportunity or you would like to hear more, please apply now and submit your resume.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Broadcast Animator

  • Australia
  • Australian Capital Territory
  • Contract
  • AU$50 - AU$60 per hour + + super
  • Provide animation services from ideation through to delivery
  • Expertise with Adobe Creative Suite and other animation software
  • 6-month contract
  • Australian Citizenship required

Our Client

This government agency is a service provider, responsible for providing and funding a range of support services to thousands of individuals across Australia. With multiple locations across Canberra, and nationwide, the organisation seeks only the most skilled and professional individuals to assist them in developing programs, policies and initiatives that will improve the quality of life for vulnerable Australians.

The Role

Our client is seeking an experienced Animator to join a high-performing digital media team delivering engaging and accessible animation content across social media, digital platforms, and public communication channels. This role will suit a creative professional who thrives in fast-paced environments and enjoys transforming complex information into visually compelling stories that make a real impact.

Your duties will include:

  • Deliver end-to-end animation production including ideation, storyboarding, scripting, editing, and final delivery
  • Create engaging motion graphics and animation content optimised for social media, websites, and digital platforms
  • Translate complex concepts into clear, audience-friendly visual storytelling assets
  • Develop branded animation content while maintaining visual consistency and alignment with style guidelines
  • Collaborate closely with internal stakeholders, creative teams, and content specialists
  • Manage animation assets, project timelines, and multiple concurrent deliverables

Skills and Experience

  • Demonstrated expertise across Adobe Creative Suite and animation software such as Blender
  • Strong experience producing 2D/3D animation and motion graphics content
  • Proven capability delivering digital-first content for social and online platforms
  • Experience working within video production or multimedia teams
  • Strong stakeholder engagement and project coordination skills
  • Understanding of accessibility standards and inclusive digital content practices is highly regarded

Application Process

If you would like to apply for this opportunity, please click ‘APPLY’. For further information, please contact Jaela Smith on 0480 806 146 or email jaela.smith@talentinternational.com

For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Master Scheduler - Federal Government

  • Australia
  • Melbourne
  • Contract
  • Negotiable

Master Schduler

Federal Government

Long term contracting opportunity 12 Months + extensions

Overview:

As a Master Scheduler, you will play a key role in developing and maintaining an enterprise-level schedule that acts as the single source of truth across a diverse portfolio of digital initiatives. Your expertise will help align projects to strategic objectives, strengthen delivery confidence, and support effective resource planning.

This is an excellent opportunity for an experienced scheduling professional who enjoys strategic planning, stakeholder engagement, and contributing to high-impact public sector programs.

Required Skills:

  • Proven experience developing and managing integrated master schedules across complex, multi-program environments.
  • Strong capability in dependency mapping, critical path analysis, and schedule risk management.
  • Demonstrated experience working within a PMO or portfolio management function.
  • Ability to translate complex schedules into meaningful insights for senior stakeholders.
  • Familiarity with governance and assurance frameworks in complex, regulated environments, such as Australian Government.

Nice to Have Skills:

  • Previous experience supporting large-scale digital or ICT-enabled transformation programs.
  • Experience working collaboratively with program and project managers to improve scheduling discipline and maturity across delivery environments.

Preferred Education and Experience:

  • Formal qualifications in project management, scheduling, or portfolio management.
  • Demonstrated capability working within regulated or complex organisational environments.

Other Requirements:

  • You may be required to participate in workshops and governance forums and provide schedule-based insights to support decision-making.
  • Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.

Apply now or to fast track you applicaiton send you CV to luther.borgas@talentinternational.com

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

APS3 Participant Support Officer

  • Australia
  • New South Wales
  • Contract
  • Up to AU$37.36 per hour

Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients based in Wagga Wagga/Surry Hills/Katoomba/Gosford/Parramatta/Grifith/Chatswood/Tamworth. The position is a 6-month contract role with the possibility of extension. The role pays $37.36 per hour + Super.

7.6 hours per day and 38 hours per week

About the role:

The APS3 Participant Support Officer role will have a high level of contact with participants and other internal and external stakeholders and will provide high-quality customer service as the first point of contact and resolution for participant matters, either via front-of-house services, over the phone and via email.

The APS3 Participant Support Officer role is a frontline customer-facing role and requires attendance at a client’s office location.

New starters must attend the office each day for the first 12 weeks to enable optimum training and support while consolidating learnings from training.

Key skills required for role/s:

  • Providing high-quality customer service as the first point of contact and resolution for participants, customers, and stakeholders, in person, over the phone, via email, at the operating counter and reception in clients’ offices.
  • Resolving moderately complex and escalated customer enquiries, where there may not be clear advice, guidance or scripts and/or referring for response by the appropriate team, government, or community service as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
  • Managing and resolving participant matters as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
  • Analysing and managing workflow, including making recommendations to peers and supervisors about work allocation, ensuring Agency and Ministerial objectives are met.
  • Making outbound calls to NDIS participants, providers, and other stakeholders.
  • Undertaking suitability assessments for entry and exits into specialist planning streams.
  • Managing inboxes, including triaging, making priority decisions and escalated participant matters and referring to appropriate service delivery team.
  • Assisting project management activities, such as the development of project plans, providing advice, assisting with research and analysis, and supporting regular project reporting.
  • Assisting and researching solutions for moderately complex issues, including participating in risk management analysis ensuring priorities and timeframes are met.
  • Working collaboratively in a team environment, providing feedback, contributing to process improvement, team activities and on-the-job support.

Desirable skills to have for the role/s:

  • Excellent written and verbal communication and interpersonal skills.
  • Empathy and excellent customer service skills for handling sensitive or challenging conversations.
  • Problem solving and decision making based on evidence and sound judgment.
  • Ability to manage multiple tasks, meet deadlines and adhere to schedules.
  • Ability to adapt to change and work in dynamic environments.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

APS3 Participant Support Officer

  • Australia
  • New South Wales
  • Contract
  • Up to AU$37.36 per hour

Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients based in Wagga Wagga/Surry Hills/Katoomba/Gosford/Parramatta/Grifith/Chatswood/Tamworth. The position is a 6-month contract role with the possibility of extension. The role pays $37.36 per hour + Super.

7.6 hours per day and 38 hours per week

About the role:

The APS3 Participant Support Officer role will have a high level of contact with participants and other internal and external stakeholders and will provide high-quality customer service as the first point of contact and resolution for participant matters, either via front-of-house services, over the phone and via email.

The APS3 Participant Support Officer role is a frontline customer-facing role and requires attendance at a client’s office location.

New starters must attend the office each day for the first 12 weeks to enable optimum training and support while consolidating learnings from training.

Key skills required for role/s:

  • Providing high-quality customer service as the first point of contact and resolution for participants, customers, and stakeholders, in person, over the phone, via email, at the operating counter and reception in clients’ offices.
  • Resolving moderately complex and escalated customer enquiries, where there may not be clear advice, guidance or scripts and/or referring for response by the appropriate team, government, or community service as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
  • Managing and resolving participant matters as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
  • Analysing and managing workflow, including making recommendations to peers and supervisors about work allocation, ensuring Agency and Ministerial objectives are met.
  • Making outbound calls to NDIS participants, providers, and other stakeholders.
  • Undertaking suitability assessments for entry and exits into specialist planning streams.
  • Managing inboxes, including triaging, making priority decisions and escalated participant matters and referring to appropriate service delivery team.
  • Assisting project management activities, such as the development of project plans, providing advice, assisting with research and analysis, and supporting regular project reporting.
  • Assisting and researching solutions for moderately complex issues, including participating in risk management analysis ensuring priorities and timeframes are met.
  • Working collaboratively in a team environment, providing feedback, contributing to process improvement, team activities and on-the-job support.

Desirable skills to have for the role/s:

  • Excellent written and verbal communication and interpersonal skills.
  • Empathy and excellent customer service skills for handling sensitive or challenging conversations.
  • Problem solving and decision making based on evidence and sound judgment.
  • Ability to manage multiple tasks, meet deadlines and adhere to schedules.
  • Ability to adapt to change and work in dynamic environments.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

APS3 Participant Support Officer

  • Australia
  • New South Wales
  • Contract
  • Up to AU$37.36 per hour

Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients based in Wagga Wagga/Surry Hills/Katoomba/Gosford/Parramatta/Grifith/Chatswood/Tamworth. The position is a 6-month contract role with the possibility of extension. The role pays $37.36 per hour + Super.

7.6 hours per day and 38 hours per week

About the role:

The APS3 Participant Support Officer role will have a high level of contact with participants and other internal and external stakeholders and will provide high-quality customer service as the first point of contact and resolution for participant matters, either via front-of-house services, over the phone and via email.

The APS3 Participant Support Officer role is a frontline customer-facing role and requires attendance at a client’s office location.

New starters must attend the office each day for the first 12 weeks to enable optimum training and support while consolidating learnings from training.

Key skills required for role/s:

  • Providing high-quality customer service as the first point of contact and resolution for participants, customers, and stakeholders, in person, over the phone, via email, at the operating counter and reception in clients’ offices.
  • Resolving moderately complex and escalated customer enquiries, where there may not be clear advice, guidance or scripts and/or referring for response by the appropriate team, government, or community service as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
  • Managing and resolving participant matters as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
  • Analysing and managing workflow, including making recommendations to peers and supervisors about work allocation, ensuring Agency and Ministerial objectives are met.
  • Making outbound calls to NDIS participants, providers, and other stakeholders.
  • Undertaking suitability assessments for entry and exits into specialist planning streams.
  • Managing inboxes, including triaging, making priority decisions and escalated participant matters and referring to appropriate service delivery team.
  • Assisting project management activities, such as the development of project plans, providing advice, assisting with research and analysis, and supporting regular project reporting.
  • Assisting and researching solutions for moderately complex issues, including participating in risk management analysis ensuring priorities and timeframes are met.
  • Working collaboratively in a team environment, providing feedback, contributing to process improvement, team activities and on-the-job support.

Desirable skills to have for the role/s:

  • Excellent written and verbal communication and interpersonal skills.
  • Empathy and excellent customer service skills for handling sensitive or challenging conversations.
  • Problem solving and decision making based on evidence and sound judgment.
  • Ability to manage multiple tasks, meet deadlines and adhere to schedules.
  • Ability to adapt to change and work in dynamic environments.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

APS3 Participant Support Officer

  • Australia
  • Parramatta
  • Permanent
  • Up to AU$37.36 per hour

Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients based in Wagga Wagga/Surry Hills/Katoomba/Gosford/Parramatta/Grifith/Chatswood/Tamworth. The position is a 6-month contract role with the possibility of extension. The role pays $37.36 per hour + Super.

7.6 hours per day and 38 hours per week

About the role:

The APS3 Participant Support Officer role will have a high level of contact with participants and other internal and external stakeholders and will provide high-quality customer service as the first point of contact and resolution for participant matters, either via front-of-house services, over the phone and via email.

The APS3 Participant Support Officer role is a frontline customer-facing role and requires attendance at a client’s office location.

New starters must attend the office each day for the first 12 weeks to enable optimum training and support while consolidating learnings from training.

Key skills required for role/s:

  • Providing high-quality customer service as the first point of contact and resolution for participants, customers, and stakeholders, in person, over the phone, via email, at the operating counter and reception in clients’ offices.
  • Resolving moderately complex and escalated customer enquiries, where there may not be clear advice, guidance or scripts and/or referring for response by the appropriate team, government, or community service as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
  • Managing and resolving participant matters as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
  • Analysing and managing workflow, including making recommendations to peers and supervisors about work allocation, ensuring Agency and Ministerial objectives are met.
  • Making outbound calls to NDIS participants, providers, and other stakeholders.
  • Undertaking suitability assessments for entry and exits into specialist planning streams.
  • Managing inboxes, including triaging, making priority decisions and escalated participant matters and referring to appropriate service delivery team.
  • Assisting project management activities, such as the development of project plans, providing advice, assisting with research and analysis, and supporting regular project reporting.
  • Assisting and researching solutions for moderately complex issues, including participating in risk management analysis ensuring priorities and timeframes are met.
  • Working collaboratively in a team environment, providing feedback, contributing to process improvement, team activities and on-the-job support.

Desirable skills to have for the role/s:

  • Excellent written and verbal communication and interpersonal skills.
  • Empathy and excellent customer service skills for handling sensitive or challenging conversations.
  • Problem solving and decision making based on evidence and sound judgment.
  • Ability to manage multiple tasks, meet deadlines and adhere to schedules.
  • Ability to adapt to change and work in dynamic environments.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

APS3 Participant Support Officer

  • Australia
  • New South Wales
  • Contract
  • Up to AU$37.36 per hour

Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients based in Wagga Wagga/Surry Hills/Katoomba/Gosford/Parramatta/Grifith/Chatswood/Tamworth. The position is a 6-month contract role with the possibility of extension. The role pays $37.36 per hour + Super.

7.6 hours per day and 38 hours per week

About the role:

The APS3 Participant Support Officer role will have a high level of contact with participants and other internal and external stakeholders and will provide high-quality customer service as the first point of contact and resolution for participant matters, either via front-of-house services, over the phone and via email.

The APS3 Participant Support Officer role is a frontline customer-facing role and requires attendance at a client’s office location.

New starters must attend the office each day for the first 12 weeks to enable optimum training and support while consolidating learnings from training.

Key skills required for role/s:

  • Providing high-quality customer service as the first point of contact and resolution for participants, customers, and stakeholders, in person, over the phone, via email, at the operating counter and reception in clients’ offices.
  • Resolving moderately complex and escalated customer enquiries, where there may not be clear advice, guidance or scripts and/or referring for response by the appropriate team, government, or community service as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
  • Managing and resolving participant matters as per the NDIS Act, work instructions, operational guidelines, and Ministerial direction.
  • Analysing and managing workflow, including making recommendations to peers and supervisors about work allocation, ensuring Agency and Ministerial objectives are met.
  • Making outbound calls to NDIS participants, providers, and other stakeholders.
  • Undertaking suitability assessments for entry and exits into specialist planning streams.
  • Managing inboxes, including triaging, making priority decisions and escalated participant matters and referring to appropriate service delivery team.
  • Assisting project management activities, such as the development of project plans, providing advice, assisting with research and analysis, and supporting regular project reporting.
  • Assisting and researching solutions for moderately complex issues, including participating in risk management analysis ensuring priorities and timeframes are met.
  • Working collaboratively in a team environment, providing feedback, contributing to process improvement, team activities and on-the-job support.

Desirable skills to have for the role/s:

  • Excellent written and verbal communication and interpersonal skills.
  • Empathy and excellent customer service skills for handling sensitive or challenging conversations.
  • Problem solving and decision making based on evidence and sound judgment.
  • Ability to manage multiple tasks, meet deadlines and adhere to schedules.
  • Ability to adapt to change and work in dynamic environments.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.