Desktop Support Officer
Ready to step into a role where your impact is felt every day? We’re working with a leading mining organisation to bring on a Desktop Support Officer who thrives in fast-paced environments and takes pride in delivering seamless IT support.
This is your chance to join a large-scale, enterprise setting where no two days are the same. You’ll be at the heart of the business, ensuring users stay connected, productive, and supported across modern Microsoft technologies.
Mining experience is a bonus but is not essential. If you’ve got the technical capability and the right attitude, we want to hear from you.
What You’ll Be Doing
- Deliver high-quality end-user support aligned to SLAs
- Troubleshoot Windows desktops, laptops, and hardware issues
- Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Manage endpoints via Intune (device lifecycle, policies, apps, updates)
- Administer users, access, and devices across AD, Entra ID, and M365
- Support onboarding/offboarding and device provisioning
- Maintain peripherals (printers, scanners) and assist with security remediation
- Log, track, and resolve incidents while contributing to continuous improvement and documentation
What You’ll Bring
- Proven experience in desktop or end-user support roles
- Strong knowledge of Windows environments
- Hands-on experience with Microsoft 365 and Intune
- Solid understanding of Active Directory and Entra ID
- Experience supporting hardware, devices, and peripherals
- A proactive mindset with strong problem-solving skills
- Excellent communication and a customer-first approach
Nice to Have
- ITIL Foundation or exposure to service management frameworks
- Microsoft Modern Workplace or Endpoint certifications
- Experience in enterprise or structured IT environments
Why This Role?
- 12-month contract with potential for extension
- Competitive market day rates
- Opportunity to work with a leading mining organisation
- Exposure to modern workplace technologies and enterprise environments
- Supportive, high-performing team with strong delivery standards
- Immediate start available
If you’re someone who enjoys solving problems, helping people, and working with modern tech Apply now or reach out to ray.stewart@talentinternational.com for a confidential discussion.