Senior Desktop Support Analyst
- 12 Month Contract
- Market Rates
- Brisbane Based
We’re seeking an experienced Priority Support Specialist to join a high-performing Technology Remote Operations Centre supporting safety-critical and production-essential Operational Technology (OT) systems across large-scale mining operations.
In this fast-paced environment, you’ll play a key role in maintaining the reliability and stability of critical systems across multiple mine sites-working closely with IOC dispatch, control teams, Level 2/3 support, vendors, and site operational personnel.
What You’ll Be Doing
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Monitoring and managing production-critical OT systems to ensure uptime and operational continuity.
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Troubleshooting and resolving system faults to restore availability quickly and safely.
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Supporting incident response, driving critical issues to closure, and contributing to root-cause analysis.
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Executing planned maintenance, software installations, minor enhancements, and system checks.
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Applying risk controls to identify and mitigate potential service impacts.
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Collaborating across technical and operational teams to maintain safe and efficient operations.
About You
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Experience in an IT/OT Operations Centre or similar environment.
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Exposure to mining, industrial, or remote production systems (preferred but not essential).
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Strong troubleshooting capability across layered systems (network, server, application).
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Ability to communicate clearly and translate technical issues to non-technical audiences.
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A structured, proactive approach to managing incidents and operational risk.
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Qualifications in IT, engineering, or related disciplines.
Technical Skills (Highly Regarded)
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ITSM tools such as ServiceNow
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Understanding of ITIL
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Application support
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Basic networking and hosting fundamentals
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Familiarity with Fleet Management Systems
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Experience with mission-critical production systems
If this is something you’d like to be considered for click APPLY NOW or contact David at david.reynolds@talentinternational.com