Our client is seeking an experienced Program Delivery Analyst / Business Analyst to support a major transformation program. This is not a traditional requirements-focused BA role; it combines program governance, delivery coordination, stakeholder engagement and business analysis with hands-on use of automation and AI to improve delivery processes.
Key Responsibilities

• Support program governance and coordination across multiple delivery workstreams
• Own and maintain RAID registers, actions, decisions, dependencies and governance artefacts
• Prepare program reporting, governance packs and executive-level presentations
• Facilitate workshops and coordinate stakeholders across business, technology and vendor teams
• Support process mapping, delivery analysis and continuous improvement activities
• Identify opportunities to automate manual governance and delivery processes
• Develop practical solutions using Microsoft Copilot, Power Automate and SharePoint Online
• Improve collaboration and delivery visibility through Teams, Planner and Loop
• Support business readiness, change impacts and UAT coordination where required

Key Requirements

• 10+ years’ experience across Business Analysis, Program Delivery, Governance, PMO or Transformation
• Experience supporting large-scale technology or transformation programs
• Strong governance, RAID management, reporting and delivery coordination capability
• Excellent workshop facilitation and stakeholder engagement skills
• Demonstrated experience implementing automation and process improvements
• Hands-on experience with Microsoft Copilot, Power Automate, SharePoint Online, Teams, Planner and Loop
• Ability to work across multiple concurrent workstreams in a fast-paced environment
• Strong communication skills with the ability to translate technical concepts for business stakeholders

Highly Regarded

• Utilities or energy sector experience
• Experience across major transformation programs
• Customer Information System or SaaS implementation experience
• Experience working with system integrators and consulting partners
• Power BI, change or business readiness experience

If you would like to know more, please contact Milly Kerei-Keepa at milly.kerei-keepa@talentinternational.com or hit Apply Now

A leading Australian insurer is seeking an experienced Security Architect with a strong background in network security, network segmentation, zero trust and secure access to join its Security Architecture team.

Embedded within the network and security delivery teams, you will provide architecture leadership across a major uplift of the organisation’s network security services. This will include firewall modernisation, Zero Trust and secure-access capabilities, enterprise segmentation, hybrid-cloud connectivity and the transition away from traditional perimeter-based access models.

You will partner closely with engineering, operations, cyber security and product teams to develop practical architecture patterns, guardrails and roadmaps that strengthen security while supporting efficient delivery. The role will also drive greater automation, accountability and observability across network security services.

To be successful in this role you will need:

• Demonstrated network or cyber security architecture experience within large, complex enterprise environments
• Strong expertise across network security, zero trust architecture and identity-integrated secure-access models
• Proven experience with network segmentation and isolation technologies, ideally including Illumio
• Experience designing or modernising enterprise firewall services
• Strong knowledge of Netskope Secure Web Gateway and Netskope Private Access, or comparable technologies
• Knowledge of DNS security, SD-WAN and hybrid connectivity across cloud, data-centre and end-user environments
• Experience creating security roadmaps, reference architectures, standards, architecture decisions and reusable guardrails
• Understanding of security automation, Terraform, infrastructure-as-code and policy-as-code
• Strong stakeholder-management skills and a pragmatic approach to balancing delivery, security and operational risk
• Knowledge of APRA CPS 230 and CPS 234 would be advantageous

This is an opportunity to help shape the future of network security and secure access across a large, regulated enterprise. To be considered for this exciting opportunity, please apply online now!

For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career

A leading Financial Services provider is seeking a Cloud Security Architect to join its Security Architecture team.

Embedded within the cloud, platform and engineering teams, you will provide security architecture leadership across a new greenfield hosting platform and other strategically important cloud-native initiatives. You will ensure security is built into platform designs from the outset through reusable patterns, automated guardrails and secure-by-default engineering capabilities.

The role will cover cloud foundations, Kubernetes, container security, CI/CD pipelines, databases and AI-enabled solutions. You will work directly with engineers and product teams to translate security requirements into practical controls that enable delivery while reducing cyber and operational risk.

To be successful in this role you will need:

• Tertiary qualifications coupled with relevant cloud certification
• Demonstrated cloud or cyber security architecture experience within large, complex enterprise environments
• Strong cloud-native security architecture experience across AWS, Azure and/or Google Cloud
• Experience securing Kubernetes, container platforms, serverless services and cloud-hosted workloads
• Strong knowledge of DevSecOps, CI/CD pipeline security, infrastructure-as-code and policy-as-code
• Experience creating reusable security patterns, reference architectures, standards and engineering guardrails
• Knowledge of cloud identity, workload identity, secrets management and non-human identities
• Experience with CNAPP, cloud security posture management, vulnerability governance and secure software supply chains
• Experience assessing the security risks associated with AI-enabled platforms and workloads would be highly regarded
• Strong communication skills and the ability to embed effectively within engineering and product teams

This is an opportunity to influence a greenfield platform and help establish the organisation’s approach to secure cloud-native delivery. To be considered for this exciting opportunity, please apply online now!

Customer Services Consultant – Application Support
Adelaide, SA | 12-Month Max-Term Engagement

We’re partnering with an established Australian technology organization to find a Customer Services Consultant who enjoys combining customer service with hands-on application support and problem solving.

You’ll support customers with day-to-day use of business-critical software, investigate and resolve incidents and complex support tickets, perform functional analysis, and work closely with internal technical and product teams. The role also offers exposure to implementations, testing, documentation and customer training.

What we’re looking for:

• Application / Product / Software Support experience
• Strong troubleshooting, incident & problem management skills
• SQL / SQL Server exposure
• Excellent customer & stakeholder communication
• Experience supporting software/web applications
• Testing, implementation or functional analysis exposure highly regarded
• Previous application support experience within health insurance, healthcare, clinical or medical systems would be highly regarded.

💡 Great opportunity for an Application Support Analyst, Product Support Engineer or Technical Support professional looking for a customer-focused role with plenty of technical variety.

Interested? Apply now or reach out for a confidential chat.

You can reach Shilpa Sharma at 08 8228 1501

• Victorian Government
• Contract until September 2027
• CBD + WFH (3 Days per week in Office)

Our Victorian Government client is seeking a Technical Project Coordinator to support the implementation and ongoing delivery of software and digital services across a large and complex user environment.

Working across end users, software suppliers and internal technology teams, you will act as a key coordination point for software onboarding, implementation and technical issues. You will help triage and troubleshoot issues, coordinate the appropriate technical support and ensure problems are progressed through to resolution.

Key responsibilities:

• Act as a key coordination point for users requiring support with software implementation, onboarding, renewals and transitions.
• Triage and troubleshoot software and technology issues, identifying the appropriate pathway for resolution.
• Coordinate issues relating to SSO, user access/IAM, APIs, integrations, data exchange and software configuration.
• Liaise with software suppliers and internal technology teams to investigate issues, coordinate actions and drive them through to resolution.
• Support implementation activities, including technical requirements, product configuration, readiness and service commencement.
• Track technical issues, risks, actions and dependencies, escalating more complex matters to specialist teams where required.
• Develop and maintain practical guidance, FAQs, process documentation and support materials for users.

About you:

• Experience as a Technical Project Coordinator, IT Project Coordinator, Application Support Analyst, Technical Support Analyst or Service Delivery Coordinator.
• Good general technical knowledge with the ability to investigate and troubleshoot software or technology issues.
• Strong stakeholder management skills with the ability to communicate technical information clearly to non-technical users.
• Experience coordinating across users, software vendors and internal IT teams.
• Strong organisational skills with the ability to manage multiple issues, priorities and stakeholders simultaneously.
• Previous experience within Victorian Government would be advantageous.

Whats in it for you:

• Victorian Government
• Contract until September 2027
• CBD + WFH (3 Days per week in Office)

Please click ‘Apply Now’, or email Sarah.Jordan@talentinternational.com for a confidential chat.

Already a recruiter looking for your next team? Or never considered recruitment before?

Talent Canberra is looking for a Recruitment Consultant to join our established team, and we’re open-minded about what your background looks like.

You’ll work across a broad range of Federal Government recruitment, helping connect great people with opportunities spanning technology, digital, corporate and specialist professional roles.

You might already know recruitment inside out, or you might be looking for a completely new career. Experience in sales, customer service or another people-focused environment can be helpful, but what matters most to us is how you work and your potential to develop.

Recruitment is ultimately a people business. You’ll get to know what candidates are looking for, help them navigate opportunities and build trusted relationships that can continue well beyond a single placement.

What you’ll be doing
Working alongside our experienced Account Managers and Recruitment Consultants, you’ll take ownership of candidate-side recruitment delivery from sourcing and initial conversations through to interview, placement and ongoing support.

Federal Government recruitment can take you into some pretty specialised territory. We don’t expect you to know everything – but we do expect you to be curious, ask good questions and be willing to learn.

You’ll:

• Work with Account Managers to understand and qualify new opportunities
• Source, attract and engage candidates across a range of specialist roles
• Get to know candidates – their experience, motivations, goals and what matters to them
• Screen and assess candidates against client requirements
• Write job ads and prepare quality candidate submissions
• Support candidates throughout interviews, onboarding and placement
• Build candidate networks and your knowledge of the Canberra market
• Keep recruitment activity accurate and up to date in our systems
• Manage competing priorities and communicate when you need clarification or support
• Share knowledge, candidates and market insights and contribute to the wider team’s success

Who are we looking for?
Previous recruitment or Federal Government experience would be great, but neither is essential.
Great recruiters come from all kinds of backgrounds. More important to us is whether you:

• Enjoy talking to people and delivering great service
• Are naturally curious and comfortable asking questions
• Build genuine relationships and communicate well
• Take ownership and follow through on commitments
• Can organise yourself when several things need your attention
• Are open to feedback and keen to keep developing
• Pay attention to detail and take pride in doing things properly
• Enjoy being part of a team and are willing to jump in and help
• Are comfortable learning new systems and unfamiliar subject matter

So, why join Talent Canberra?
We’re serious about delivering great results, but we know there’s more to success than hitting a number. You’ll have clear targets and expectations, but we’ll also value your contribution to the team, the relationships you build and the capability you develop along the way.

We’re a close-knit team that genuinely cares about the people we work with. If you’re stuck, you won’t be left to figure it out alone. We work hard, celebrate the wins and find plenty of excuses to get together socially – birthdays and milestones included.

There’s also no single career path you have to follow. You’ll have ongoing training and mentoring, and we’ll work with you to understand your strengths, what you want to develop and what success looks like for you.

You’ll also enjoy:

• Hybrid working – WFH Tuesday and Wednesday, with the team together in the office Monday, Thursday and Friday
• Competitive salary and bonus structure
• Ongoing training, coaching and mentoring
• Annual Talentfest conference for all employees
• Regular team and social events
• Opportunities for professional and career development

Interested?
If this sounds like you, please send your resume and a brief cover letter outlining why you’re interested in the role and what you believe you’d bring to our Canberra team to Jenna Bradley on Jenna.Bradley@talentinternational.com.

Already an experienced recruiter? Tell us what you’re looking for in your next opportunity.

Coming from a completely different background? Tell us why you think recruitment could be right for you and which of your skills and experience you think would transfer.

Product Owner
Adelaide, SA
18-Month Fixed-Term Engagement
Australian Working Rights Required (No Visa Sponsorship Available)

We’re seeking an experienced Product Owner to lead product backlog management and drive the delivery of customer-focused digital solutions within an Agile environment.

In this role, you’ll collaborate with stakeholders across the business to define priorities, shape product roadmaps, manage backlogs, and translate business needs into actionable user stories. You’ll work closely with cross-functional teams to deliver high-quality outcomes while ensuring alignment with strategic objectives.

What you’ll bring:

• Experience as a Product Owner, Product Manager, or similar role
• Strong backlog management and prioritisation skills
• Agile delivery experience (Scrum/SAFe preferred)
• Exceptional stakeholder engagement and communication skills
• Ability to translate business and customer needs into product requirements
• Experience working with cross-functional delivery teams in a fast-paced environment

If you’re passionate about delivering customer value and driving product success, we’d love to hear from you.

For more details, reach out to our reception line: 08 8228 1560

International Online Safety Project Officer

$70 – $85 per hour + super | 3 days per week | Melbourne-based with international travel | 3 x 12-month contract | 22.5 hours per week

This is a rare opportunity to combine international project work with a genuinely meaningful purpose. Working across Southeast Asia and the Pacific, you will help deliver initiatives designed to improve online safety and strengthen responses to technology-facilitated violence against women and children.

Based out of a Melbourne home office for three days per week, the role will involve international engagement and some overseas travel throughout the region. You will work closely with governments, industry representatives, international organisations and diverse communities to help create safer and more responsible digital environments.

The role

As the International Project Officer, you will support the delivery of a major regional online-safety program focused on regulatory cooperation, knowledge sharing, community education and capacity building.

Your responsibilities will include:

• Conducting research and developing a baseline study of the online-safety landscape across Southeast Asia and the Pacific.
• Developing monitoring, evaluation and learning plans, tools and reporting processes.
• Tracking project activities, deliverables, risks and changes.
• Coordinating international consultations, workshops and capacity-building activities.
• Preparing agendas, briefing materials, talking points and progress reports.
• Co-designing accessible and culturally appropriate online-safety resources with international stakeholders.
• Building productive relationships with government agencies, regulators, industry groups and international organisations.
• Supporting initiatives that prevent and respond to online harms, particularly technology-facilitated violence against women and children.

About you

You will bring:

• Strong project management and organisational skills, with the ability to manage competing priorities.
• Experience in monitoring, evaluation and learning.
• Well-developed research and analytical capability, including the ability to turn complex information into practical recommendations.
• Experience working with diverse communities to co-design resources, programs or workshops.
• Excellent written and verbal communication skills.
• Strong stakeholder engagement skills and the cultural awareness required to work effectively across the Asia-Pacific region.
• A relevant tertiary qualification in international development, international relations, social sciences or a related discipline, or equivalent professional experience.

Experience in online safety, international development, government environments or addressing technology-facilitated violence against women and children will be highly regarded.

The opportunity

• Rate: $70 – $85 per hour + super
• Commitment: Three days per week
• Contract: Initial 12-month contract with two additional 12-month extension options
• Location: Melbourne home office
• Travel: Some international travel across Southeast Asia and the Pacific

If you are looking for an international project role where your work can have a meaningful impact on the safety of women, children and communities across the region, this is an opportunity well worth exploring.

Apply

Or for more information please reach out to Liam – Liam.Lasslett@talentinternational.com

Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients at Bega/Coffs Harbour/Katoomba/Windsor/Parramatta/Penrith/Tamworth/Tweed Heads/Wollongong. The position is a contract role till end of Dec, 2027 with the possibility of extension. The role pays $38.89 per hour + Super.

7.6 hours per day and 38 hours per week

About the Role

As a Participant Support Officer, you will be the first point of contact for participants, customers and stakeholders. You will provide professional and empathetic customer service while helping resolve enquiries, manage participant matters and connect customers with the appropriate services.

This role would suit someone with experience in customer service, service delivery, community services or the disability sector who is comfortable managing sensitive and sometimes challenging conversations.

Key Responsibilities

• Provide high-quality customer service to participants, customers and stakeholders in person, over the phone and via email.
• Respond to enquiries and resolve matters where clear guidance or standard scripts may not be available.
• Refer enquiries to the appropriate internal team, government agency or community service when required.
• Triage moderately complex enquiries and participant matters.
• Manage and resolve participant matters in accordance with relevant legislation, operational guidelines, work instructions and government direction.
• Make outbound calls to participants, service providers and other stakeholders.
• Undertake suitability assessments for entry into and exit from specialist planning streams.
• Manage shared inboxes, assess priorities and escalate urgent or sensitive participant matters.
• Support project activities, including developing project plans, conducting research and analysis and contributing to regular reporting.
• Research possible solutions to moderately complex issues and assist with risk-management activities.
• Work collaboratively with colleagues and contribute to process improvements, team activities and on-the-job support.
• Manage competing priorities while meeting required deadlines and service standards.

Essential Requirements

To be successful in this role, you will have:

• Previous experience in customer service, service delivery or the disability sector.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and the ability to communicate with a diverse range of people.
• Empathy and confidence when handling sensitive or challenging conversations.
• Sound problem-solving and decision-making skills.
• The ability to make evidence-based decisions and exercise good judgement.
• Strong organisational skills and the ability to manage multiple tasks and deadlines.
• The ability to follow procedures, maintain schedules and work within established guidelines.
• Adaptability and confidence working in a changing and dynamic environment.
• A collaborative approach and the ability to contribute positively within a team.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients at Bega/Coffs Harbour/Katoomba/Windsor/Parramatta/Penrith/Tamworth/Tweed Heads/Wollongong. The position is a contract role till end of Dec, 2027 with the possibility of extension. The role pays $38.89 per hour + Super.

7.6 hours per day and 38 hours per week

About the Role

As a Participant Support Officer, you will be the first point of contact for participants, customers and stakeholders. You will provide professional and empathetic customer service while helping resolve enquiries, manage participant matters and connect customers with the appropriate services.

This role would suit someone with experience in customer service, service delivery, community services or the disability sector who is comfortable managing sensitive and sometimes challenging conversations.

Key Responsibilities

• Provide high-quality customer service to participants, customers and stakeholders in person, over the phone and via email.
• Respond to enquiries and resolve matters where clear guidance or standard scripts may not be available.
• Refer enquiries to the appropriate internal team, government agency or community service when required.
• Triage moderately complex enquiries and participant matters.
• Manage and resolve participant matters in accordance with relevant legislation, operational guidelines, work instructions and government direction.
• Make outbound calls to participants, service providers and other stakeholders.
• Undertake suitability assessments for entry into and exit from specialist planning streams.
• Manage shared inboxes, assess priorities and escalate urgent or sensitive participant matters.
• Support project activities, including developing project plans, conducting research and analysis and contributing to regular reporting.
• Research possible solutions to moderately complex issues and assist with risk-management activities.
• Work collaboratively with colleagues and contribute to process improvements, team activities and on-the-job support.
• Manage competing priorities while meeting required deadlines and service standards.

Essential Requirements

To be successful in this role, you will have:

• Previous experience in customer service, service delivery or the disability sector.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and the ability to communicate with a diverse range of people.
• Empathy and confidence when handling sensitive or challenging conversations.
• Sound problem-solving and decision-making skills.
• The ability to make evidence-based decisions and exercise good judgement.
• Strong organisational skills and the ability to manage multiple tasks and deadlines.
• The ability to follow procedures, maintain schedules and work within established guidelines.
• Adaptability and confidence working in a changing and dynamic environment.
• A collaborative approach and the ability to contribute positively within a team.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

Talent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients at Bega/Coffs Harbour/Katoomba/Windsor/Parramatta/Penrith/Tamworth/Tweed Heads/Wollongong. The position is a contract role till end of Dec, 2027 with the possibility of extension. The role pays $38.89 per hour + Super.

7.6 hours per day and 38 hours per week

About the Role

As a Participant Support Officer, you will be the first point of contact for participants, customers and stakeholders. You will provide professional and empathetic customer service while helping resolve enquiries, manage participant matters and connect customers with the appropriate services.

This role would suit someone with experience in customer service, service delivery, community services or the disability sector who is comfortable managing sensitive and sometimes challenging conversations.

Key Responsibilities

• Provide high-quality customer service to participants, customers and stakeholders in person, over the phone and via email.
• Respond to enquiries and resolve matters where clear guidance or standard scripts may not be available.
• Refer enquiries to the appropriate internal team, government agency or community service when required.
• Triage moderately complex enquiries and participant matters.
• Manage and resolve participant matters in accordance with relevant legislation, operational guidelines, work instructions and government direction.
• Make outbound calls to participants, service providers and other stakeholders.
• Undertake suitability assessments for entry into and exit from specialist planning streams.
• Manage shared inboxes, assess priorities and escalate urgent or sensitive participant matters.
• Support project activities, including developing project plans, conducting research and analysis and contributing to regular reporting.
• Research possible solutions to moderately complex issues and assist with risk-management activities.
• Work collaboratively with colleagues and contribute to process improvements, team activities and on-the-job support.
• Manage competing priorities while meeting required deadlines and service standards.

Essential Requirements

To be successful in this role, you will have:

• Previous experience in customer service, service delivery or the disability sector.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and the ability to communicate with a diverse range of people.
• Empathy and confidence when handling sensitive or challenging conversations.
• Sound problem-solving and decision-making skills.
• The ability to make evidence-based decisions and exercise good judgement.
• Strong organisational skills and the ability to manage multiple tasks and deadlines.
• The ability to follow procedures, maintain schedules and work within established guidelines.
• Adaptability and confidence working in a changing and dynamic environment.
• A collaborative approach and the ability to contribute positively within a team.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.

EL1 Workforce Modeller

Contract until 31 December 2027 | Hybrid working | Federal Government
$602.55 + Super daily

An opportunity is available for an experienced Workforce Modeller to join a major Federal Government transformation program. This role will provide technical leadership across workforce modelling, forecasting and analytics, helping translate complex policy and operational challenges into practical, evidence-based workforce solutions.

The role

Working within a specialist future-state modelling team, you will:

• Design, develop and maintain workforce models, forecasts and analytical solutions.
• Translate complex workforce, policy and operational requirements into scalable technical products.
• Develop implementation scenarios and analytical insights to support executive decision-making.
• Apply advanced problem-solving, systems thinking and solution design within an enterprise Microsoft environment.
• Establish technical standards across documentation, testing, quality assurance and governance.
• Build reusable modelling frameworks and solutions that can be maintained and enhanced over time.
• Mentor analysts, share technical knowledge and strengthen workforce modelling capability across the team.
• Engage with senior stakeholders to communicate findings, manage risks and support reform priorities.

About you

• Strong experience in workforce modelling, forecasting, analytics or a closely related discipline.
• Advanced technical capability in developing sophisticated analytical models and systems.
• The ability to turn complex data, policy and operational questions into clear and practical solutions.
• Experience designing maintainable analytical products using enterprise-approved Microsoft tools and services.
• Strong knowledge of technical documentation, testing, quality assurance and governance practices.
• Demonstrated technical leadership, including mentoring and capability development.
• Excellent stakeholder engagement skills and the ability to present authoritative advice on complex matters.
• The ability to work independently, manage competing priorities and operate effectively in a changing environment.
• Australian Citizenship is a mandatory requirement to be eligible for this federal government role.

Additional information

This is an EL1-level contract through to 31 December 2027, offering hybrid working arrangements. Successful candidates will be required to complete relevant pre-engagement screening and role-specific checks.

Apply

Or for more information please contact Liam – Liam.Lasslett@TalentInternational.com