Project Manager // MS Dynamics Implementation

  • Australia
  • Sydney
  • Contract
  • AU$1000 - AU$1200 per day

Our client is seeking an experienced Project Manager with strong Microsoft Dynamics (CRM) implementation experience to lead end-to-end delivery of Dynamics projects. This role requires someone who can independently manage the full project lifecycle-from planning and stakeholder engagement through to implementation, go-live, and post-implementation support.

The ideal candidate is a hands-on delivery leader with a collaborative mindset, able to work closely with business and technology teams, manage vendors, and drive outcomes in a pragmatic and flexible way.

Responsibilities

  • Lead end-to-end delivery of Microsoft Dynamics implementation projects, ensuring successful outcomes aligned to business objectives.

  • Manage the full project lifecycle, including planning, requirements, solution design, build, testing, deployment, and post-go-live support.

  • Work closely with business stakeholders, technical teams, vendors, and implementation partners to ensure project alignment and delivery success.

  • Develop and maintain project plans, timelines, budgets, and risk management frameworks.

  • Facilitate workshops to gather business requirements and translate them into deliverable project outcomes.

  • Manage project governance, reporting, and stakeholder communication across business and technical teams.

  • Identify and manage risks, issues, and dependencies, ensuring proactive mitigation strategies.

  • Coordinate testing phases including SIT, UAT, and production deployment.

  • Drive adoption and support change management activities where required.

  • Ensure projects are delivered on time, within scope, and within budget.

Requirements

  • Proven experience delivering Microsoft Dynamics implementations (CRM) in Financial Services sector.

  • Demonstrated ability to manage projects end-to-end independently.

  • Strong experience working across business and technical teams in complex environments.

  • Excellent stakeholder management and communication skills.

  • Experience managing vendors, delivery partners, and cross-functional teams.

  • Strong understanding of project delivery methodologies (Agile, Hybrid, Waterfall).

  • Ability to manage multiple priorities in fast-paced environments.

  • No ego and highly collaborative – able to work effectively across teams and roles, able to wear multiple hats.

  • Flexible mindset with the ability to adapt to changing project needs and priorities.

  • Hands-on and pragmatic, willing to step in where needed to drive delivery.

  • Strong problem-solving and decision-making skills.

  • Positive attitude with a focus on team success and business outcomes.

If you think you have the above skills and experiences, click the ‘Apply’ button or send your resume to alex.nguyen@talentinternational.com

Please Notes: Visa sponsorship is not available. Only shortlisted applicants will be contacted for this role.

Apply now

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IT Process Engineer

  • Australia
  • Sydney
  • Permanent
  • AU$120000 - AU$128000 per annum

Talent International, a leading Australian recruitment firm, have been engaged by our long standing client, a leading music organisation. We are seeking an IT Process Engineer to join their global technology team.

Role Title: IT Process Engineer

Opportunity: Permanent Career Opportunity

Location + WFH Flexibility: Sydney CBD (1 day work from home per week + additional flexibility)

Salary: $128,800 inclusive of super + 10% performance bonus

Client Industry: Entertainment / Media

Role Details:

* Design, analyse and optimise IT operational processes to improve efficiency, reliability and service delivery across the enterprise

* Analyse operational data and performance metrics to identify inefficiencies, trends and opportunities for improvement

* Work closely with infrastructure, engineering, security and operations teams to implement process improvements across technology services

* Support ITSM processes including incident, problem and service operations management

* Develop documentation including process maps, SOPs and operational runbooks

* Drive continuous improvement initiatives using methodologies such as ITIL, Agile, DevOps and Lean

Required Skills and Experiences:

* Experience in IT process engineering, service transformation or IT process improvement roles within enterprise environments

* Strong understanding of ITSM / ITIL frameworks and operational service processes

* Experience analysing operational data and identifying opportunities for improvement

* Exposure to ITSM platforms such as ServiceNow or Jira Service Management

* Strong stakeholder engagement skills with the ability to influence cross-functional teams

* Experience working in large enterprise or global technology environments

Additional Details & Benefits:

* Work within a global technology environment collaborating with teams across multiple regions

* Work from home one day per week, with additional flexibility available

* Opportunity to drive meaningful operational improvements within a large enterprise technology organisation

* Competitive salary package including 10% performance bonus

To Apply:

If this sounds like your next opportunity or you would like to hear more, please apply now and submit your resume.

Apply now

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Account Director // Global AdTech

  • Australia
  • Sydney
  • Permanent
  • Super + commission

We have partnered with a fast-growing global AdTech organaisation that is looking for an Account Director to join the team here in Sydney. This is a rare opportunity to join an established Ad-Tech company that has been growing here in APAC for the past 5 years.

We are looking for an Account Director with a strong background in digital programmatic sales and who has an excellent network within the tier one agency groups in Sydney.

What are the key responsibilities:

  • Delivering against annual and quarterly revenue targets
  • Working with the APAC Sales Director to utilise combined contacts and knowledge, to drive the Australian business.
  • Building the brand name in the market within specific agency groups in Sydney, as well as independent agencies and direct brands.
  • Understand the dynamics of trading and negotiation at a holding company level.
  • Provide direction and clear reporting to sales leadership and the account management team.
  • Build a world-class customer service mentality with our clients.
  • Develop sales collateral with the help of marketing and design teams.
  • Arrange and attend sales/client meetings, provide insight on creative concepts, best practices, and technical implementations based on past campaign experiences.

What can you bring:

  • Experience in AdTech, digital media industry landscape.
  • Currently at a Sales Manager level, or Account Director level.
  • Ability to sell digital/programmatic solutions and drive new and existing revenue.
  • Amazing contacts within the tier 1 agency groups.
  • Is a self-starter and loves working for a global business with a smaller team environment in Sydney.
  • Hunger to succeed!
  • Fantastic verbal communication and presentation skills.
  • Full working rights (our client is unable to sponsor at this stage).

What can we offer:

  • 5 weeks annual leave.
  • Hybrid working flexibility (3 days in office, 2 days WFH).
  • Opportunities for professional and personal development.
  • Amazing culture and team environment

Apply now

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SAP Senior Software Engineer

  • Australia
  • Australian Capital Territory
  • Contract
  • Up to AU$0.00 per annum

Senior Software Engineer (EL1) | SAP Enterprise Platforms & National Service Delivery

  • Location: ACT (Hybrid)
  • Security Clearance: Baseline (Preferred)
  • Contract Length: 12 months + up to 24 months extensions (Department discretion)

About the position:

This Senior Software Engineer role supports enterprise SAP platforms underpinning national service delivery systems used by millions of Australians.

Operating at EL1-equivalent level, the position carries technical ownership across design, development, release, and integration activities within a large, geographically dispersed ICT environment. This is not purely development execution. It is leadership across code quality, release discipline, architectural alignment, and system integrity.

You will work within structured government delivery frameworks where governance, documentation, and compliance expectations are embedded into the engineering lifecycle.

What you’ll do:

  • Lead design and development of complex SAP-based solutions across enterprise environments
  • Provide technical leadership across Agile delivery and production support phases
  • Drive release planning, integration coordination, and go-live stability
  • Oversee risk management, code quality standards, and long-term maintainability of solutions

What we are looking for:

  • Advanced hands-on SAP development experience across complex enterprise systems
  • Strong working knowledge of SAP S/4 HANA, SAP CRM, ABAP, and integration services
  • Experience operating at SFIA Level 5 across software development, release, systems integration, and methods & tools
  • Demonstrated ability to operate independently while guiding technical direction within structured programs

Seniority fit:

  • This role suits engineers already operating at technical lead or EL1-equivalent level
  • Experience influencing architecture decisions and development standards is expected
  • Confidence managing delivery cadence, stakeholder engagement, and technical governance is essential

Technology & environment:

  • SAP S/4 HANA, SAP CRM, SAP ERP, SAP FI/CO, SAP PSCD
  • SAP ABAP (including exposure to CRM/ECC modules and OData services)
  • SAP UI5, SAP BRF+, SAP Solution Manager
  • SAP CPI, SAP PIPO, SAP Integration Services, IBM API Connect
  • SAML / OAuth authentication frameworks
  • Large-scale, high-availability government ICT platforms

A quick note before you apply:

  • This role supports national-scale enterprise platforms where reliability and governance discipline are central
  • If your recent experience has been limited to small-scale SAP implementations without exposure to large, regulated environments, this may not align with current requirements
  • The role involves structured reporting, technical oversight, and leadership expectations beyond individual contributor coding

To showcase your interest for the position, click on ‘APPLY’ on our website or for any further information, please contact Sanat Anmadwar on Sanat.Anmadwar@talentinternational.com. We look forward to seeing how your expertise can help us achieve excellence!

Apply now

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IAM Engineer (PKI & PAM)

  • Australia
  • Sydney
  • Permanent
  • AU$120000 - AU$135000 per annum

Identity & Access Management Engineer (PAM & PKI)

Join one of the world’s leading music companies – home to some of the most iconic artists, labels and creative teams on the planet – as they continue to expand their Tech Security & Identity function and build out their global technology hub in Sydney CBD.

Talent International is partnering with this global organisation to support the growth of their Identity Security capability, with a focus on Privileged Access Management (PAM) and Public Key Infrastructure (PKI).

This is a hands-on IAM engineering role responsible for supporting and improving enterprise PAM and PKI platforms across a large global environment. You’ll work closely with infrastructure, security and application teams to secure privileged identities, manage certificate lifecycles and strengthen identity security controls across cloud and enterprise platforms.

The role offers a salary of up to $135,000 + super, working 4 days onsite in the Sydney CBD office, with Fridays a half-day working remotely from home.

Key Responsibilities

  • Engineer and support Privileged Access Management (CyberArk) platforms
  • Manage PKI infrastructure and certificate lifecycle processes
  • Support privileged account management across users, applications and services
  • Contribute to automation and scripting across identity security workflows
  • Integrate PAM and PKI capabilities across enterprise systems and cloud platforms
  • Troubleshoot identity security issues escalated from TechOps
  • Support improvements to automation, platform reliability and security posture

Required Skills & Experience

  • 3-4 years’ experience in IAM, Identity Security or Security Engineering roles
  • Strong experience with PKI and certificate lifecycle management (a key priority for the role)
  • Experience working with CyberArk or Privileged Access Management platforms
  • Strong automation capability (PowerShell or scripting)
  • Experience working in enterprise security or IAM environments
  • Strong troubleshooting and stakeholder collaboration skills

Nice to have

  • Experience with Keyfactor or similar certificate lifecycle tools
  • Exposure to cloud-based identity security environments
  • Experience integrating PAM and PKI with broader security tooling

Team & Structure

  • Small and growing Identity Security team
  • Global structure across Sydney, Nashville and London
  • Reporting into the Tech Security & Identity leadership team
  • TechOps supports Level 1 / 2 operational issues, with this role focused on engineering and platform ownership

Technology Environment

  • CyberArk – primary Privileged Access Management platform
  • PKI infrastructure and certificate lifecycle management
  • Keyfactor for certificate lifecycle tooling
  • Cloud-first infrastructure and SaaS security platforms
  • Automation across identity and security workflows

Why Join?

  • Opportunity to help build and shape the Sydney technology hub
  • Work with enterprise-scale identity security platforms
  • Exposure to both PAM and PKI security domains
  • Collaborative global environment across APAC, US and Europe
  • Opportunity to influence how identity security capabilities evolve

To Apply

If this sounds like your next step, or you’d like a confidential discussion, please apply now.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

IAM Engineer (IGA)

  • Australia
  • Sydney
  • Permanent
  • AU$120000 - AU$135000 per annum

Identity & Access Management Engineer (IGA)

Join one of the world’s leading music companies – home to some of the most iconic artists, labels and creative teams on the planet – as they continue to expand their Tech Security & Identity function in Sydney CBD.

Talent International is partnering with this global organisation to support the growth of their Identity Governance & Administration (IGA) capability.

This is a hands-on IAM engineering role focused on building and operating identity governance solutions across a large enterprise environment. You’ll work closely with security, HR, infrastructure and application teams to manage digital identities, access provisioning and governance controls at scale.

The role offers a salary of up to $135,000 + super and operates on a hybrid model with 3 days onsite in the Sydney CBD office.

Key Responsibilities

  • Engineer and support Identity Governance & Administration (IGA) capabilities
  • Integrate enterprise applications into the Saviynt platform
  • Build and maintain identity lifecycle workflows (joiner, mover, leaver)
  • Support access governance processes including certifications and access reviews
  • Work with HR and application teams on onboarding and access workflows
  • Troubleshoot complex identity and access issues escalated from Tech Ops
  • Contribute to automation and integrations through REST APIs and scripting

Required Skills & Experience

  • ~5+ years’ experience in Identity & Access Management or Security Engineering
  • Hands-on experience with IGA platforms (Saviynt preferred)
  • Experience integrating applications using REST APIs
  • Strong knowledge of Active Directory and Azure / Entra ID
  • Experience working in enterprise IAM environments
  • Strong troubleshooting, communication and stakeholder collaboration skills

Nice to have

  • PowerShell scripting
  • Exchange / email administration exposure
  • ITIL-based environment experience

Team & Structure

  • Global Identity Governance team across Nashville, London and Sydney
  • Reporting into the Director of Identity Governance, within the Tech Security & Identity organisation
  • Tech Ops supports Level 1 / 2 operational issues, with this role focused on Level 3 engineering

Technology Environment

  • Saviynt – core identity governance platform
  • Workday – identity lifecycle and onboarding
  • Active Directory & Azure / Entra ID
  • Exchange / email environments
  • REST API integrations across 500+ enterprise applications

Why Join?

  • Work with a globally recognised music organisation
  • Join a growing global IAM programme
  • Opportunity to influence identity governance and integrations
  • Collaborative team across US, Europe and APAC

To Apply

If this sounds like your next step, or you’d like a confidential discussion, please apply now.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Identity Operations Engineer

  • Australia
  • Sydney
  • Permanent
  • AU$135000 - AU$145000 per annum + + super + 10% bonus

Talent International, a leading Australian recruitment firm, have been engaged by our long-standing client, a global enterprise organisation with a large-scale, modern identity platform, to recruit an Identity / Cloud Operations Engineer within their Technical Operations team.

This role sits at the core of the organisation’s identity infrastructure, supporting systems that underpin secure access across a complex international technology environment. The position offers strong exposure to enterprise-scale identity operations, global infrastructure teams and evolving cloud technologies.

Role Title: Identity / Cloud Operations Engineer
Location + WFH Flexibility: Sydney – 4 days onsite + ½ day WFH
Salary: $145,000 + Super + 10% Bonus
Team: Global Technical Operations
Client Environment: Global enterprise organisation

Role Details:

* Operate and support the organisation’s enterprise identity platform across a global infrastructure environment

* Troubleshoot and resolve identity, authentication and access issues across complex enterprise systems

* Provide operational support across Active Directory and Microsoft Entra ID

* Work closely with Systems, Network and Identity Engineering teams across Australia, the UK and the US

* Contribute to ITIL-based operational processes including incident, change and problem management

* Participate in the ongoing evolution of the identity platform as the organisation continues to modernise its infrastructure

Required Skills and Experience:

* Strong hands-on experience supporting Active Directory and Microsoft Entra ID

* Approximately 4-6 years’ experience across infrastructure, identity operations, systems administration or technical operations

* Demonstrated troubleshooting ability across authentication, identity or access management issues

* Experience working within enterprise or multinational IT environments

* Familiarity with ITIL-style operational disciplines including incident and change management

* Strong communication skills and ability to collaborate with cross-functional technical teams

Nice to Have Experience:

* Exposure to CyberArk (PAM) or other privileged access management tools

* Exposure to IGA platforms such as Saviynt

* Experience working with Microsoft 365 identity integrations

* Scripting or automation exposure (Python or similar)

* Interest in cybersecurity, automation or operational improvement

What Success Looks Like (First 3-6 Months):

* Develop a strong understanding of the organisation’s identity systems, infrastructure and operational processes

* Confidently manage identity-related BAU operations across Active Directory and Entra ID

* Troubleshoot incidents independently and escalate where required

* Begin identifying opportunities to improve processes, automation or operational efficiency

Ideal Candidate Profile:

This role suits someone who enjoys working within operational environments and solving real-world infrastructure challenges. We are seeking someone who demonstrates:

* Strong analytical thinking and structured troubleshooting ability

* Calm and thoughtful decision-making when working with production systems

* Curiosity to understand how identity integrates across wider enterprise platforms

* A proactive mindset and willingness to contribute to operational improvements

* Comfort working within a dynamic global IT environment

Work Structure & On-Call:

* 4 days onsite in Sydney each week

* ½ day working from home

* Participation in a global on-call rotation every third weekend

* Weekend on-call involves 24-hour coverage

Benefits

* Short Fridays – finish at 1pm every Friday
* Hybrid flexibility – Friday work from home
* 2 additional wellbeing days per year
* 5 gifted days leave over Christmas
* Employee Assistance Program
* Retail discounts and employee perks
* Fresh fruit and snacks in office
* Novated leasing and salary sacrifice options
* Up to 30% off award-winning restaurants and accommodation
* Lifestyle benefits including gym memberships and dry-cleaning services

To Apply:

If this sounds like your next opportunity or you would like to hear more, please email @sienna.coatethompson@talent.international or apply now and submit your resume.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Participant Support Officer - Customer Service & Administration

  • Australia
  • Western Australia
  • Contract
  • Negotiable

Job Summary / Overview
The Participant Support Officer – Customer Service & Administration role provides administrative and operational support within a participant service environment. Working as part of a team the role supports participant enquiries, coordinates appointments and manages administrative tasks to ensure effective service delivery. The position contributes to delivering consistent and accessible services through established procedures and systems.

Key Responsibilities

  • Manage and resolve participant matters by actioning planning tasks in accordance with legislative requirements
  • Provide reception and counter support including assisting participants with enquiries and online services
  • Respond to customer enquiries and provide information or referrals to appropriate services
  • Manage shared team inboxes appointments and telephone enquiries
  • Coordinate appointments and ensure office facilities are accessible for participants
  • Conduct research and investigation activities and prepare reports and correspondence
  • Perform data entry activities and ensure required follow up actions are completed
  • Receive and record complaints and feedback in internal business systems

Required Qualifications

  • Working with Children Check
  • Ability to use Microsoft Office and computer based systems
  • Ability to access and use client records management systems and related applications

Skills & Competencies

  • Administrative and organisational skills
  • Customer service and stakeholder communication
  • Ability to follow established procedures and protocols
  • Attention to detail and data management capability

Multiple locations available:

  • Kununurra
  • Carnarvon
  • South Hedland
  • Karratha

If you match the selection criteria and are interested in finding out more about the position, please click the “APPLY NOW” button below and attach your C.V (in word). For a list of all vacant positions, please see our website www.talentinternational.com

For further information please contact Irene Yam on 08 6212 5518 or irene.yam@talentinternational.com

Apply now

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Cloud Data Engineer

  • Australia
  • Australian Capital Territory
  • Contract
  • Negotiable
  • Strong AWS data engineering experience including Spark, Python/Scala/Java, and modern data lake technologies
  • 12-month contract with 2 x 12-month extension options
  • Canberra location
  • Must hold a minimum Baseline security clearance

Our Client

Our Federal Government client is Australia’s principle revenue collection agency, primarily responsible for administering the federal taxation system and superannuation legislation, as well as managing and delivering a range of Australian government payment and loan schemes.

The Role

We are seeking an experienced Cloud Engineer to support the delivery of secure, scalable data platforms within a large and complex cloud ecosystem. This role sits within a multidisciplinary technical team responsible for building and operating AWS-based data pipelines that support critical legislative and digital transformation initiatives.

Your duties will include:

  • Designing and delivering scalable AWS-based data platforms and pipelines that meet architectural and governance standards
  • Building and optimising batch and streaming data pipelines using AWS services such as S3, Glue, Lambda, Step Functions, Kinesis, Redshift, and Athena
  • Applying cloud security best practices including IAM, encryption, network design, and logging
  • Monitoring, supporting, and troubleshooting cloud data solutions to ensure reliability and service continuity
  • Collaborating with delivery teams, security specialists, and stakeholders to align technical solutions with business outcomes
  • Contributing to Agile delivery activities including sprint planning, estimation, and continuous improvement

Skills and Experience we are looking for:

  • Minimum 5 years’ experience delivering production data solutions on AWS
  • Strong programming experience with Python, Java (Maven), or Scala
  • Hands-on expertise with Apache Spark and modern data processing frameworks
  • Experience designing end-to-end data pipelines from ingestion through to curated outputs
  • Experience with Infrastructure as Code such as Terraform or AWS CDK, along with CI/CD and version control practices
  • Knowledge of data lake or lakehouse architectures, including formats such as Parquet, Delta Lake, or Apache Iceberg

Application Process

If you would like to apply for this opportunity, please click ‘APPLY’. For further information, please contact Jaela Smith on 02 6129 6302 or email jaela.smith@talentinternational.com.

For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career

Apply now

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UX/UI Designer

  • Australia
  • Melbourne
  • Contract
  • Negotiable
  • 5 Month Contract – Government Department
  • CBD Location – Hybrid Working Environment
  • Part-time Position – 3 days per week

The role
This Government Department is seeking an experienced UX Designer. This role will focus on user research, testing, and design visualisation to support key transformation initiatives.

Key Responsibilities

  • Apply human centred design methods and solution design
  • Translate research insights, data and technical requirements into solution prototypes
  • Design impactful, cohesive visualisations of complex data
  • Actively participate in user research to help inform features and direction
  • Responsive web design and wireframing

Essential skills:

  • Strong experience working as a UX/UI Designer
  • Experience in identifying and implementing lean UX/UI sketching, prototyping, architecting including process improvement
  • Strong communication skills
  • Experience working with Jira, Confluence, Miro
  • Expertise in standard UX software such as Figma,

What’s in it for you:

  • 5 Month Contract
  • CBD Location – Hybrid Working Arrangement
  • Government Department

Should you wish to discuss the opportunity in further detail please contact Sarah Jordan on sarah.joradan@talentinternational.com or apply now to secure an interview.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Mobile App Developer (React Native / Expo)

  • Australia
  • Sydney
  • Contract
  • + Super

Mobile App Developer (React Native / Expo)

📍 St Leonards, Sydney | Hybrid | Contract until June 2026

We are seeking an experienced Mobile App Developer to support and enhance a production mobile application used by a large public sector organisation.

This is an exciting opportunity to work on a cross-platform mobile app deployed to both iOS and Android, built using React Native and Expo, and integrated with enterprise APIs and identity platforms.

You will work closely with a Technical Development Lead, Product Owner and QA team, while acting as the dedicated mobile developer responsible for maintaining and improving the application.


The Role

In this role you will:

  • Support and maintain a production mobile application

  • Implement improvements, bug fixes and feature enhancements

  • Ensure ongoing compatibility with mobile platform requirements

  • Integrate mobile applications with backend APIs and enterprise authentication systems

  • Troubleshoot and resolve mobile build and environment issues

  • Contribute to mobile release management and app store deployments


Key Technical Skills

Core Mobile Development

  • Strong experience with React Native and TypeScript

  • Experience working with Expo (managed and native workflows)

  • Experience developing and maintaining cross-platform mobile applications (iOS & Android)

State Management & Data

  • Experience with React Query

  • Experience with Zustand or similar state management libraries

  • Strong understanding of mobile application architecture and lifecycle

API Integration

  • Experience integrating mobile apps with REST APIs

  • Understanding of secure API access using JWT tokens

Authentication

  • Experience implementing OAuth / OpenID Connect

  • Experience working with Azure AD B2C or similar identity platforms

Mobile Tooling & Deployment

  • Experience with Node.js and Yarn

  • Experience troubleshooting builds using Android Studio / Gradle and Xcode

  • Experience deploying apps to Apple App Store and Google Play Store


Nice to Have

  • Experience with mobile notifications

  • Experience integrating with headless CMS platforms

  • Experience working in government, healthcare, or regulated environments

  • Experience with mobile analytics or Firebase


Work Environment

  • Hybrid working model

  • St Leonards office location (close to public transport)

  • Set office day on Mondays, with additional in-office days as required.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

APS4 / APS5 Complaints Officers (Multiple Positions)

  • Australia
  • Melbourne
  • Contract
  • AU$43.82 - AU$55.24 per hour + Super

Our client is a large values-focused Federal Government Agency seeking multiple APS4 & APS5 Complaints Officers to support the coordination and resolution of escalated complaints received from a range of sources.

This role suits someone who is empathetic, resilient, and confident working with sensitive information while meeting strict timeframes and delivering high quality outcomes.

ROLE DETAILS
Classification: APS4 (2 x positions) & APS5 (8 x positions).
Locations: Richmond, Broadmeadows or Geelong.
Contract: Initial term until 31 December 2026 (extension potential).
Rate: APS4: $43.82/hr + Super / APS5: $55.24/hr + Super
Eligibility: Australian Citizenship required (Federal Government)

ABOUT THE ROLE

  • You will manage complaints end-to-end, including assessing information, recording details, resolving or referring matters, and ensuring deadlines are met.
  • You’ll liaise with participants/representatives and internal teams through quality written correspondence and professional outbound calls, while maintaining accurate records.
  • There may also be exposure to monitoring and recording participant critical incidents, identifying risk factors, escalating appropriately, and supporting coordinated responses (depending on team allocation).

KEY RESPONSIBILITIES:

  • Manage complaints, including assessing information, recording details, resolving and referring as required
  • Manage escalated complaints and meet strict deadlines
  • Communicate with complainants and internal teams via written correspondence and outbound calls
  • Maintain accurate and timely records.
  • Support day-to-day operational issues and contribute to team objectives
  • Where required: monitor and maintain incident data, assess risk factors, escalate appropriately, liaise with stakeholders, and prepare reports (critical incidents stream)

ESSENTIAL CRITERIA:

  • Positive contemporary attitude to people with disability
  • Adaptable communication and people skills
  • Ability to manage confidential and sensitive information
  • Ability to work autonomously in a dynamic, fast-paced environment and meet timeframes
  • Resilience and emotional intelligence when exposed to sensitive or potentially distressing information
  • High levels of integrity and professionalism aligned to values and mission

DESIRABLE

  • Experience in the disability or allied health sector

APPLICATIONS CLOSE: Monday, 23rd March 2026

APPLY
Submit your resume, or for further information please contact:
Reece Prideaux – Talent International
reece.prideaux@talentinternational.com

For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.