Opportunity knocks:

We are looking for a Service Delivery Lead to coordinate day-to-day IT services, keep stakeholders informed, and help the team meet its service commitments.

This position would suit an intermediate-level candidate with 5-7 years of IT experience, including 2+ years in a service delivery coordination role, who is ready to step into a role with strong vendor and SLA ownership.

This is a hands-on step-up role (not a senior management position)

Key responsibilities:

• Coordinate daily IT service operations and ensure actions are followed through to completion.
• Track performance against SLAs and escalate risks when needed.
• Coordinate IT equipment purchases with vendors and internal teams, ensuring requirements and timelines are met.
• Work with technical teams to resolve problems and maintain service quality.
• Keep stakeholders informed through clear, timely updates.
• Use ITIL practices to support consistent service delivery.

About you:

• Around 5 year’s experience in IT, including a couple of years in service delivery or coordination.
• Confident working in an SLA-driven environment and comfortable managing follow-ups and escalations.
• Strong vendor management/supplier coordination experience (holding external parties accountable to outcomes and timelines).
• Solid understanding of Microsoft environments (on-prem + cloud) so you can coordinate effectively with technical teams.
• Exceptional communication skills and the confidence to work with both technical teams and business vendors.

If you’re ready to take greater ownership of service delivery, we’d loveb to hear from you.

Project Manager – CRM & Digital Transformation

Are you a capable Project Manager who enjoys delivering complex digital systems and working across business, technology and vendor teams?

We are looking for a hands-on Project Manager to join a well-known Auckland organisation and deliver a varied portfolio of customer and digital transformation initiatives. Experience delivering Salesforce CRM implementations would be advantageous; however, we would also love to hear from you if you have successfully delivered comparable CRM, ERP or enterprise digital platforms involving complex data and system integrations.

This role would suit an experienced Project Manager ready to take ownership of complex projects and build their experience within a collaborative organisation.

The role

You will manage end-to-end delivery across projects: Salesforce CRM rollouts, improvements and platform enhancements; CRM and Single View of Customer initiatives; Integrations connecting CRM, eCommerce, point-of-sale and related platforms

You will be responsible for scope, planning, budget, resources, risks, dependencies, governance, vendors, testing, change, cutover and transition into business-as-usual operations.

What we are looking for

• Proven experience delivering complex digital or enterprise-system implementations

• CRM implementation experience with Salesforce, Microsoft Dynamics 365, SAP CRM/CX, Oracle CX, HubSpot or a comparable platform is highly desirable

• Alternatively, experience delivering complex ERP, HRIS, eCommerce, customer portal, CMS, POS, procurement, analytics or other integrated systems

• Strong understanding of data migration, systems integration, testing, cutover and operational transition

• Experience managing external vendors and multidisciplinary business and technology teams

• Excellent communication skills, with the ability to engage technical specialists, executives and non-technical operational stakeholders

• Strong planning, governance, risk, budget and dependency-management capability

• A practical, collaborative approach and willingness to roll up your sleeves in a lean technology environment

• Public-sector or similarly complex organisational experience would be advantageous

This is a permanent opportunity for someone seeking stability, meaningful delivery ownership and the chance to contribute to projects that support Auckland’s people, businesses and experiences.

If this sounds like the right next step for you, please apply with your updated CV

We are only able to consider those candidates with relevant NZ work rights who are already based in NZ.

• Auckland | Permanent | 37.5 hours per week

  • Lead and develop a high-performing team of Business Analysts.
  • Shape BA standards and capability within a Delivery & Change Centre of Excellence.
  • Turn AI opportunities into practical solutions and measurable business value.

  About the role

  We’re looking for a Business Analysis Practice Lead to lead and develop a team of Business Analysts, strengthen analysis capability and drive practical AI adoption across a Delivery & Change Centre of Excellence.

  Combining people leadership, business analysis expertise and hands-on AI enablement, you’ll improve how teams discover, analyse and deliver change, creating measurable gains in productivity, quality and delivery capacity.

  What you’ll do

  • Lead, coach and develop Business Analysts, supporting performance, career growth and continuous learning.
  • Evolve BA standards, frameworks and quality assurance practices across the CoE.
  • Manage workforce planning, capability development and resource allocation.
  • Provide expert guidance across discovery, inception and delivery.
  • Identify and implement AI-enabled improvements using Microsoft 365 Copilot and the wider Microsoft ecosystem.
  • Develop and scale prompts, AI agents, templates, guidance and automated workflows.
  • Support adoption through coaching, training and stakeholder engagement.
  • Measure benefits while embedding responsible AI, security, privacy and governance practices.

  What you’ll bring

  You’ll be an experienced BA leader who combines strong people management with practical delivery experience and a passion for improving ways of working.

  We’re particularly interested in:

  • Experience leading and developing BA teams in complex delivery or transformation environments.
  • A track record of improving BA practice standards, capability and quality.
  • Practical experience implementing AI-enabled productivity, automation or process improvements.
  • Strong knowledge of Microsoft 365 Copilot and the broader Microsoft 365 ecosystem.
  • Experience taking initiatives from discovery through implementation, adoption and benefits realisation.
  • Strong stakeholder engagement, facilitation and influencing skills.
  • An understanding of responsible AI, information security, privacy and risk management.

  You don’t need to meet every requirement. If you bring strong BA leadership and relevant AI enablement experience, we’d welcome a conversation.

  Why join ?

  Help shape the future of business analysis and delivery within a major banking organisation. Our client offers opportunities to learn and grow, flexible working arrangements, wellbeing support and an inclusive workplace that values diverse perspectives.

  Interested?

  Apply with your updated CV, highlighting your BA leadership, practice development and practical AI implementation experience.