Participant Support Officer

  • Australia
  • Adelaide
  • Contract
  • Up to AU$43.82 per hour
  • Participant Support Officer
  • Initial contract up until December 2026 with possibility of extension
  • Adelaide Based Position

The Participant Support Officer is responsible for setting priorities, managing workflow and producing work with the oversight and monitoring by leaders within their team. The position will undertake procedural, clerical, administrative and operational tasks including some basic research and analysis activities. Team members will support participants and the organisation by balancing safeguarding and sustainability objectives, implementing recent reform.

Duties and Responsibilities:

  • Addressing straight forward complex enquiries where there may not be clear advice, guidance, or scripts.
  • Managing workflow from an allocation of work and using specific team processes.
  • Undertake working within a specific scope, sometimes needing to refer the matter to other areas of the organisation.
  • Analysing and managing workflow, including making recommendations to peers and supervisors about work allocation ensuring Agency and Ministerial objectives are met.
  • Making outbound calls to participants, providers, and other stakeholders.
  • Undertaking suitability assessments for entry and exits into specialist planning streams.
  • Managing and resolving participant matters, including actioning moderately complex planning pathway delegate tasks, work instructions, operational guidelines and Ministerial direction.

Skills:

  • Strong communication and stakeholder engagement skills.
  • Ability to manage competing priorities and meet deadlines.
  • Applies policies, procedures, and legislation to resolve issues.
  • Calm and effective in managing risk and de-escalating situations.
  • Provides guidance and support to team members.
  • Delivers administrative, operational, and analytical outcomes under general direction.

Apply now or reach out to Ivan Aureus at 0480 806 152 for a chat.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Service Desk Team Leader

  • Australia
  • Adelaide
  • Contract
  • Up to AU$50.00 per hour

ICT Service Desk Team Leader

We’re seeking an experienced ICT Service Desk Team Leader to join a healthcare environment in Adelaide CBD. The initial contract until end of June 2027, with possibility of extension, will pay at $50 hr + Super.

This role offers the opportunity to lead and develop a Service Desk team while driving performance, service quality and continuous improvement.

Key Responsibilities

  • Lead and support a team of ICT Service Desk Officers.
  • Manage performance against KPIs and service standards.
  • Support team development and capability uplift.
  • Drive service quality and continuous improvement.
  • Troubleshoot issues through investigation, research and consultation.
  • Develop procedures and documentation to improve service delivery.
  • Maintain a high standard of customer service and technical support.

About You

  • Proven experience leading an ICT Service Desk team.
  • Strong technical Service Desk experience.
  • Excellent customer service and communication skills.
  • Strong problem-solving and organisational abilities.
  • Ability to manage competing priorities and work effectively under pressure.
  • A proactive approach to team development and continuous improvement.

If this role sounds like the role for you, apply now.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Service Desk Team Leader

  • Australia
  • Adelaide
  • Contract
  • Negotiable

An exciting opportunity is available for an experienced ICT Service Desk Team Leader to join a busy technical service environment within the healthcare sector.

Based in Adelaide CBD, this role will be responsible for leading and supporting a team of Service Desk Officers, with a strong focus on team performance, capability development, customer service and continuous improvement.

The successful candidate will bring proven ICT Service Desk leadership experience, strong technical service desk knowledge and a genuine commitment to delivering high-quality customer service. You will play an important role in supporting the team to meet key performance measures, developing staff capability and contributing to the ongoing improvement of Service Desk processes and standards.

This is a contract opportunity commencing 26 October 2026 and concluding 25 June 2027.

Key Responsibilities

As the ICT Service Desk Team Leader, your responsibilities will include:

  • Managing Service Desk Officer performance against established KPIs and performance measures.
  • Providing leadership, guidance and support to Service Desk Officers to ensure a high standard of service delivery.
  • Identifying and supporting skills development opportunities for Service Desk team members.
  • Fostering a collaborative and supportive team environment that encourages cooperation, knowledge sharing and continuous learning.
  • Monitoring service delivery and identifying opportunities to improve team performance and customer outcomes.
  • Contributing to the ongoing development and optimisation of quality improvement standards and measurement strategies.
  • Supporting the development, review and implementation of Service Desk procedures and processes.
  • Assisting with the documentation of procedures to improve response times, installations, training and problem-solving outcomes.
  • Investigating and resolving service issues through effective research, analysis and consultation.
  • Supporting the team to consistently deliver excellent customer service across a range of technical enquiries and support requirements.
  • Maintaining a strong focus on accuracy, service quality and adherence to established processes.
  • Prioritising competing tasks and ensuring deadlines and service requirements are consistently met.
  • Working collaboratively with internal stakeholders and technical teams to support effective service delivery.

About You

To be successful in this role, you will demonstrate:

Leadership & Teamwork

  • Proven ability to lead and manage an ICT Service Desk team.
  • Ability to work effectively as both a leader and member of a broader team.
  • A leadership style that fosters cooperation, collaboration and positive working relationships.
  • Demonstrated ability to support, coach and develop team members to improve their skills and performance.
  • Ability to provide constructive guidance and feedback while maintaining a positive team environment.

Problem Solving & Continuous Improvement

  • Demonstrated ability to solve problems through investigation, research and consultation.
  • Strong analytical and troubleshooting skills.
  • Ability to identify opportunities for process and service improvement.
  • Experience contributing to quality improvement initiatives, standards or performance measurement.
  • Ability to assess issues, determine appropriate solutions and communicate outcomes effectively.

Communication & Documentation

  • Strong written and verbal communication skills.
  • Demonstrated ability to document procedures clearly and accurately.
  • Ability to develop and maintain documentation that supports effective responses, installations, training and problem solving.
  • Ability to communicate technical information clearly to a range of audiences.
  • Strong interpersonal skills and a customer-focused approach.

Organisation & Work Management

  • Demonstrated ability to consistently meet deadlines.
  • Ability to work effectively under pressure and manage competing priorities.
  • Proven ability to plan and organise work with minimal supervision.
  • Strong attention to detail and commitment to maintaining accuracy.
  • Ability to determine priorities and respond appropriately to changing business and service requirements.

Essential Experience

The successful candidate will have:

  • Demonstrated experience leading a team within an ICT Service Desk environment.
  • Significant experience working effectively within a technical Service Desk environment.
  • Demonstrated experience providing excellent customer service.
  • Demonstrated experience using a range of computer systems and technology platforms.
  • Experience managing or monitoring team performance against KPIs or service standards.
  • Experience supporting the development and capability of Service Desk staff.
  • Experience contributing to service improvement, process optimisation or quality improvement initiatives.

Training & Onboarding

A comprehensive 6-8 week training program will be provided to ensure you are equipped with the knowledge and system experience required to succeed in the role.

Initial training will be conducted on site during standard business hours, Monday to Friday, from 8:30am to 4:30pm.

Training will cover a range of key healthcare systems and processes, including:

Weeks 1-2: General Health System Training
An introduction to the broader health system environment, processes and relevant operational requirements.

Weeks 3-4: User Administration
Training focused on user administration processes, systems and associated Service Desk responsibilities.

Weeks 5-6: EPAS Training
Training on EPAS (Electronic Patient Administration System) and the processes required to support users within the healthcare environment.

Additional training and onboarding activities may be undertaken throughout the broader training period as required.

Working Hours

During the initial training period, employees will work standard business hours:

Monday to Friday | 8:30am – 4:30pm

Following completion of training, the Service Desk operates across a broader day-shift coverage period of:

7:00am – 7:00pm

Employees will work rotating start and finish times, with three primary shift patterns:

  • 7:00am – 5:00pm
  • 8:00am – 6:00pm
  • 9:00am – 7:00pm

Shift patterns will rotate on an ongoing basis. For example, an employee may work a 7:00am start for a period before rotating to an 8:00am start, then a 9:00am start, before returning to the 7:00am shift.

Each shift includes a total of one hour of unpaid breaks, consisting of:

  • 30-minute meal break
  • 2 × 15-minute breaks

Location

Adelaide CBD

The role will initially require on-site attendance for the duration of the training program, with the working arrangements following training determined in line with operational requirements.

Contract Details

Position: ICT Service Desk Team Leader
Location: Adelaide CBD
Contract Start: 26 October 2026
Contract End: 25 June 2027
Training: Approximately 6-8 weeks
Training Hours: Monday-Friday, 8:30am-4:30pm
Post-Training Hours: Rotating day shifts between 7:00am-7:00pm

Clearance Requirement

Applicants must hold a National Police Check completed within the last 12 months.

Candidates who do not currently have a National Police Check completed within this timeframe may be required to obtain an updated check prior to commencing, subject to the requirements of the position.

Why Consider This Opportunity?

This is an excellent opportunity for an experienced Service Desk professional to step into a leadership-focused position within a significant healthcare environment.

You will have the opportunity to:

  • Lead and develop an established ICT Service Desk team.
  • Support the professional growth and capability of Service Desk Officers.
  • Drive team performance against KPIs and service standards.
  • Contribute to meaningful service and process improvements.
  • Apply your technical Service Desk experience in a healthcare setting.
  • Gain exposure to specialised health systems, including EPAS.
  • Complete structured training to build your understanding of the environment and systems.
  • Work within a dynamic service environment where customer experience and quality outcomes are key priorities.

Apply Now

If you are an experienced ICT Service Desk Team Leader with a strong technical background, excellent customer service skills and a passion for developing people and improving service delivery, we would love to hear from you.

This is an opportunity to take your Service Desk leadership experience into a role where your ability to lead people, solve problems and continuously improve the way services are delivered can make a genuine difference.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Business Analyst (ERP)

  • Australia
  • Adelaide
  • Contract
  • Negotiable

One of our clients is looking for a Senior Business Analyst with ERP financial modules implementation experience based in Adelaide.

Location: Adelaide (on-site)
Type: Contract

The ideal candidate will have strong experience delivering ERP implementations, with particular exposure to financial modules and finance business processes.

What we’re looking for:

  • Proven Business Analyst experience across ERP implementation/transformation projects
  • Strong understanding of ERP Financials, including areas such as General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Fixed Assets, reconciliations and financial reporting
  • Experience gathering and documenting business and functional requirements
  • Strong process mapping and as-is/to-be analysis experience
  • Experience facilitating workshops with Finance SMEs and key business stakeholders
  • Exposure to data migration, system integration, testing and UAT
  • Ability to work effectively with business teams, technical teams and ERP implementation partners/vendors
  • Experience with platforms such as Oracle Fusion/Oracle ERP, Dynamics 365 Finance, or similar ERP solutions will be highly regarded

If interested, APPLY NOW or call Aparna on 08 8228 1560 for a quick chat.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

wParticipant Support Officer

  • Australia
  • Adelaide
  • Contract
  • Negotiable
  • Participant Support Officer
  • Initial contract up until December 2026 with possibility of extension
  • Adelaide Based Position

The Participant Support Officer is responsible for setting priorities, managing workflow and producing work with the oversight and monitoring by leaders within their team. The position will undertake procedural, clerical, administrative and operational tasks including some basic research and analysis activities. Team members will support participants and the organisation by balancing safeguarding and sustainability objectives, implementing recent reform.

Duties and Responsibilities:

  • Addressing straight forward complex enquiries where there may not be clear advice, guidance, or scripts.
  • Managing workflow from an allocation of work and using specific team processes.
  • Undertake working within a specific scope, sometimes needing to refer the matter to other areas of the organisation.
  • Analysing and managing workflow, including making recommendations to peers and supervisors about work allocation ensuring Agency and Ministerial objectives are met.
  • Making outbound calls to participants, providers, and other stakeholders.
  • Undertaking suitability assessments for entry and exits into specialist planning streams.
  • Managing and resolving participant matters, including actioning moderately complex planning pathway delegate tasks, work instructions, operational guidelines and Ministerial direction.
  • Escalating more complex planning tasks for response by senior team members or other Service Delivery teams.
  • Assisting project management activities, such as the development of project plans, providing advice, assisting with research and analysis and supporting regular project reporting.
  • Working collaboratively in a team environment, providing feedback, contributing to process improvement, team activities and on-the-job support for peers.

Skills:

  • Strong communication, with the ability to actively listen and take on the perspective of participants to best support them and their needs with sensitivity.
  • Acquiring and applying new skills and knowledge through on-the-job experiences.
  • Utilising relevant statutory, regulatory and policy frameworks to draw conclusions, interpret and apply guidance material and resolve recurring problems. Recognises how precedents, procedures and guidelines could impact work outputs.
  • Responsible for managing competing requests, demands and priorities, choosing the most appropriate method to complete tasks.
  • Ability to de-escalate, recognise levels of risk, conduct self calmly and patiently.
  • Provides feedback, support, advice, and guidance to PSOs in lower levels.
  • Works under general supervision and direction and works within established procedures and guidance. Perform procedural, clerical, technical, administrative support or operational tasks including some research and analysis activities.
  • Liaise with stakeholders and assist to resolve moderately complex issues.
  • Communicate, negotiate, and provide advice and recommendations to a wide variety of customers and external stakeholders.

Apply now or reach out to Ivan Aureus at 0480 806 152 for a chat.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Senior Cyber Security Officer

  • Australia
  • Adelaide
  • Contract
  • Negotiable
  • Senior Cyber Security Officer
  • Initial contract up until June 2027 with possibility of extension
  • Adelaide Based Position

We are seeking an experienced Senior Cyber Security Officer to support the delivery and continuous improvement of cyber security capabilities across a complex ICT environment. This role will provide expert security advice, conduct risk and assurance activities, and help ensure appropriate security controls are embedded across systems, applications and infrastructure.

Responsibilities:

  • Conduct cyber security risk assessments and recommend appropriate controls and risk treatments.
  • Develop and maintain cyber security policies, standards, procedures and guidelines.
  • Provide expert security advice to technical, project and business stakeholders.
  • Review security controls across ICT infrastructure, applications, networks and systems.
  • Support security assurance, compliance and Information Security Management System (ISMS) activities.
  • Coordinate vulnerability assessments and penetration testing, including management of findings and remediation.
  • Support security operations, incident management and the resolution of complex security issues.
  • Contribute to cyber security awareness and maturity initiatives.
  • Provide technical leadership and guidance to other cyber security team members.

Skills & Experience:

  • Strong experience in cyber security / information security within complex ICT environments.
  • Demonstrated experience in security risk assessments, risk treatment and security controls.
  • Strong knowledge of the Australian Government Information Security Manual (ISM) and South Australian Cyber Security Framework.
  • Knowledge and practical application of ISO 27001, ISO 27002 and ISO 31000.
  • Experience across security assurance, vulnerability management and penetration testing.
  • Strong understanding of cyber threats, security operations and incident management.
  • Excellent stakeholder engagement and communication skills, with the ability to explain complex security concepts clearly.
  • Ability to work independently and provide senior-level security advice and guidance.

Apply now or reach out to Ivan Aureus at 0480 806 152 for a chat.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

ITSM Project Manager & Business Analyst

  • Australia
  • Adelaide
  • Permanent
  • Negotiable

We are hiring for Project Manager and Business Analyst with hands-on experience delivering ITSM platform implementation based in Adelaide

Type: Contract till mid year with high possibility of extensions

Location: Adelaide (on-site)

Working Rights: Candidates with full working rights (Australian Citizen, PR, visa holders)

Essential Skills and Experience

  • Experience as a Project Manager or Business Analyst on ITSM implementation projects.
  • Demonstrated experience delivering ITSM implementation projects.
  • Strong knowledge and practical application of ITIL principles and service management processes.
  • Proven experience managing technology implementation projects involving vendors, technical teams and business stakeholders.
  • Strong project planning, governance, risk management and delivery management skills.
  • Experience managing complex stakeholder environments and facilitating decision-making.
  • Excellent communication, negotiation and vendor management skills.
  • Ability to drive outcomes, manage competing priorities and deliver successful project results.

Highly Desirable

  • Experience implementing enterprise ITSM platforms such as HaloITSM, Alemba, ServiceNow, Jira Service Management or similar.
  • ITIL certification.
  • Government sector experience.
  • ICT service delivery and operational experience.
  • Understanding of CMDB, Service Catalogue, Knowledge Management and Facilities Management services.

If interested, APPLY NOW or call Aparna on 08 8228 1560 for a quick chat.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Scrum Master

  • Australia
  • Adelaide
  • Contract
  • Negotiable
  • Scrum Master
  • 12 months initial contract; with possible extensions
  • Adelaide Based Position with Hybrid working arrangement

Lead and empower agile teams as a Scrum Master, removing blockers, driving continuous improvement and helping teams deliver high-quality outcomes in a complex environment.

Key Duties & Responsibilities:

  • Facilitate key Agile ceremonies, including daily stand-ups, sprint planning, sprint reviews and retrospectives.
  • Coach and mentor team members in Agile values, principles, practices and ways of working, building capability and encouraging self-management.
  • Partner with the Product Owner to refine, prioritise and maintain the product backlog, ensuring work remains aligned with delivery goals.
  • Proactively identify and remove blockers, impediments and delivery risks to keep the team focused and progressing.
  • Coordinate dependencies across teams and work closely with stakeholders to support effective and timely delivery.
  • Protect the team from unnecessary external interruptions while balancing stakeholder priorities and delivery commitments.
  • Foster a collaborative, high-performing team culture built on trust, respect, accountability and open communication.
  • Support the team in resolving conflicts and challenges, improving cohesion, motivation, team dynamics and overall performance.
  • Establish and maintain agreed team behaviours, working practices, Agile processes and team social contracts.
  • Support the onboarding of new team members and help them integrate smoothly into established ways of working.
  • Contribute to stakeholder communication and change activities, supporting teams through changes to processes and workplace practices.
  • Promote continuous improvement by researching emerging Agile practices, frameworks, tools and industry trends and applying relevant improvements to the team.

Apply now or reach out to Ivan Aureus at 0480 806 152 for a chat.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Service Delivery Manager

  • Australia
  • Adelaide
  • Permanent
  • Negotiable

AVEC is seeking an experienced Service Delivery Manager to own the end-to-end delivery management of Project Services under an outcome-based service model. The role is accountable for service performance, governance cadence, demand coordination, delivery planning, risk visibility, commercial discipline and continuity of capability across multidisciplinary teams

Location: Edinburgh Parks, Adelaide (with some flexible WFH option)

Employment: Permanent Full-Time

Security Clearance: Minimum active NV1 clearance is essential

Roles and responsibilities:

  • Managing a team of approximately 25 – 30 consultants delivering technical services – architects, engineers, security specialists, project managers, and other project staff.
  • Acting as the primary point of contact for the client, managing stakeholder relationships and governance of the service.
  • Driving service delivery, continuous improvement and standardisation across multiple workstreams.
  • Overseeing consultant onboarding, resource planning, performance management and capability development.
  • Reviewing, coordinating and approving timesheets, coordinating invoicing, and ensuring accurate contract administration.
  • Managing client escalations, ensuring high levels of customer satisfaction and successful service outcomes.
  • Monitoring commercial performance, including utilisation, SLAs, KPIs and overall engagement delivery.

If you’re an experienced Service Delivery Manager with an active NV1 clearance and are looking for your next permanent opportunity in the Defence sector, we’d love to hear from you.

Apply now or contact Jesse on 08 8228 1555 for a confidential discussion.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Senior Security Engineer

  • Australia
  • Adelaide
  • Contract
  • Negotiable
  • Senior Security Engineer
  • 12 months initial contract; with possible extension
  • Adelaide Based Position

Senior Security Engineer opportunity supporting a complex enterprise environment. Work across Windows 365/Cloud PC, Intune, Entra ID, Prisma, Microsoft Defender/EDR and hybrid environments, providing hands-on security engineering, troubleshooting, integration and cloud security support.

Responsibilities:

  • Support Windows 365 operations, troubleshooting, and optimisation.

  • Assist with Prisma and systems integration and issue resolution.
  • Contribute to policy development and platform design updates.
  • Provide security review and implementation support for cloud technologies.
  • Work collaboratively with security, infrastructure, and operational teams to resolve complex issues and support ongoing service delivery.

Skills & Experience:

  • Prisma experience and knowledge.
  • Strong Intune and Cloud PC administration experience.
  • Deep understanding and experience of Entra ID, including Conditional Access, Enterprise Applications, access controls, and PIM.
  • Experience managing hybrid environments.
  • Microsoft Defender / EDR experience.
  • Security and compliance review experience for new technology implementations.
  • Willingness to learn and understand the organisation’s network and operational environment to support long-term success.

Apply now or reach out to Ivan Aureus at 0480 806 152 for chat.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Cyber Security Technical Lead

  • Australia
  • Adelaide
  • Permanent
  • Negotiable

Cyber Security Technical Lead (Hands-On)
Adelaide, SA | Permanent Full-Time

Talent International is proud to be supporting Journey Beyond in the search for an experienced Cyber Security Technical Lead to join their Adelaide-based technology team.

This is an exciting opportunity for a highly hands-on cyber security professional who wants broader ownership while remaining close to the technology. The role is expected to be approximately 80% hands-on, with technical capability and implementation experience prioritised over extensive people-management experience.

About Journey Beyond

Journey Beyond is one of Australia’s leading experiential tourism groups, bringing together a diverse portfolio of iconic travel and tourism experiences across rail journeys, touring, cruising, lodges, attractions and dining.

With operations spanning multiple locations and businesses, Journey Beyond provides a complex and varied technology environment where this role can have genuine Group-wide impact.

What You’ll Be Doing

  • Hands-on implementation and improvement of cyber security controls and initiatives.
  • Manage vulnerability identification, remediation, threat detection and incident response.
  • Strengthen security across network, application and cloud environments.
  • Contribute to and execute the Group’s cyber security strategy and roadmap.
  • Undertake PCI DSS reviews, cyber risk assessments, security assurance and third-party security reviews.
  • Embed security-by-design across technology projects and platforms.
  • Provide cyber security advice and reporting to senior stakeholders.
  • Mentor and provide technical guidance to the existing Cyber Security team.

What We’re Looking For

We’re particularly interested in candidates who have progressed through a technical cyber security/security engineering background and still enjoy being hands-on.

You’ll ideally bring:

  • Strong hands-on experience across cyber security engineering and security operations.
  • Experience with vulnerability management and remediation, threat detection and incident response.
  • Strong understanding of network, application and cloud security, along with security architecture.
  • Experience personally implementing, configuring and improving security controls and technologies.
  • Knowledge of Essential Eight, ISO 27001 and NIST, with PCI DSS experience highly regarded.
  • Ability to communicate technical security risks to technical and non-technical stakeholders.
  • Ability to operate autonomously, take ownership and drive security improvements.
  • Previous team leadership or mentoring experience is advantageous; however, deep technical capability is the priority.

Why Consider This Opportunity?

This isn’t a traditional management role where you’ll move away from the technology. Journey Beyond is specifically seeking someone who wants to remain technically hands-on while gaining broader ownership and influence across an enterprise cyber security function.

Based at Journey Beyond’s Head Office on North Terrace, Adelaide, you’ll have the opportunity to directly contribute to the implementation and ongoing maturity of cyber security across a unique and diverse group of businesses.

If you’re currently working as a Senior Cyber Security Engineer, Cyber Security Lead, Security Engineering Lead, Senior Security Consultant or hands-on Cyber Security Manager and are ready for broader ownership, we’d be keen to hear from you.

Apply now or contact Talent International for a confidential discussion.

Alternatively, if you would like to have a chat about the role, please contact Sam Scarfo, or reach Shilpa Sharma on 08 8228 1501.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Senior Manager - Technology Solutions - Adelaide

  • Australia
  • Adelaide
  • Permanent
  • Negotiable

Senior Manager – Technology Solutions | CIO Succession Opportunity

Permanent | Torrensville, Adelaide | Executive Technology Leadership

Based in Adelaide (5 days in Office / No WFH)

An exciting opportunity has become available for an accomplished Senior Manager – Technology Solutions to join Drakes Supermarkets at their Head Office in Torrensville.

Reporting directly to the CIO, this is a senior technology leadership position with responsibility for leading key technology initiatives, managing and developing a high-performing team, and building strong relationships across the organisation and its technology partners.

Importantly, this role has been identified as a CIO succession opportunity. The successful candidate will act as Acting CIO during periods of CIO leave and will have the opportunity to develop broader executive-level technology leadership capability.

The Role

Drakes operates a diverse and fast-moving technology environment, with multiple major initiatives typically underway at any given time. These can span Point of Sale (POS), warehousing and supply chain, finance systems, BAU technology, vendor solutions, commercial contracts and technology transformation projects.

As Senior Manager – Technology Solutions, you will provide leadership across these initiatives while ensuring technology continues to effectively support the organisation’s operational and strategic priorities.

You will have 8 direct reports and work as a senior leader within a broader IT team of approximately 35 people.

Key responsibilities will include:

  • Leading the delivery of multiple significant technology projects and initiatives.
  • Providing leadership, direction and mentorship to technology teams and developing internal capability.
  • Partnering with business leaders to understand operational requirements and translate them into practical technology solutions.
  • Managing senior stakeholders and building strong relationships across technology, operations, finance and other business functions.
  • Overseeing strategic technology vendors, commercial relationships, contracts and negotiations.
  • Providing leadership across technology operations and BAU priorities alongside major project delivery.
  • Supporting the CIO with technology strategy, planning, governance and key business decisions.
  • Identifying opportunities to improve technology capability, processes and service delivery.
  • Acting as the CIO when required, providing leadership and executive-level oversight of the technology function.

About You

This role will suit an experienced technology leader who combines a strong technical foundation with outstanding people and stakeholder leadership skills.

You may have started your career in infrastructure, applications, software, architecture, systems or another technical discipline before progressing into technology management and leadership. While you need to understand technology at a meaningful level, this is not a hands-on technical position.

You will ideally bring:

  • Significant experience leading technology teams in a complex commercial environment.
  • A strong technical background with the ability to confidently engage with technical specialists, vendors and business stakeholders.
  • Demonstrated experience delivering large or business-critical technology projects.
  • Strong people leadership skills with a genuine focus on coaching, mentoring and developing staff.
  • Excellent stakeholder management and relationship-building capability.
  • Experience managing technology vendors, contracts and commercial negotiations.
  • Exposure to enterprise applications, infrastructure and operational technology environments.
  • The ability to manage multiple competing projects and priorities.
  • A pragmatic, collaborative and can-do approach to solving business and technology challenges.
  • The credibility and leadership maturity to step into an Acting CIO capacity when required.

Experience within retail, FMCG, distribution, warehousing, supply chain or another high-volume operational environment would be highly regarded.

Why Consider This Opportunity?

This is more than a traditional technology management position. It provides the opportunity to join one of Australia’s well-established independent retailers, take ownership of significant business technology initiatives and work closely with the CIO while developing towards broader technology executive leadership.

For an experienced technology leader looking for their next step towards a CIO position, this represents a particularly compelling career opportunity.

Strong employee retention and culture: Drakes has a highly stable and loyal workforce, with 13% of employees having been with the business for more than 10 years. This reflects the organisation’s strong culture, employee commitment and long-term career opportunities.

If interested APPLY NOW, or call Aparna on 08 8228 1560 for a quick chat.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.