IT Support Specialist
- IT Support Specialist
- Initial contract up until December 2026; possibility of extension
- Adelaide Based Position
Join an Onsite Technology Support team delivering hands-on Level 2 IT support. Diagnose and resolve desktop, laptop, mobile device and software issues, manage incidents and service requests, document solutions, and provide exceptional support while building strong relationships with staff, students and stakeholders.
Responsibilities:
- Delivering Level 2 technical support and advice for a broad range of IT issues including desktops, laptops, mobile devices and associated software
- Responding autonomously to incidents and service requests, identifying and resolving issues for staff and students at all levels of the university
- Documenting solutions, maintaining accurate records and contributing to knowledge bases and FAQs
- Building positive relationships with stakeholders, including IT team members, managers, university staff, students and external vendors
Skills & Experience:
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Proven experience in diagnosing and resolving a broad range of technical problems for desktops, laptops, mobile devices and associated software applications within an enterprise environment
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Experience in a customer-facing service environment, with the ability to liaise effectively with a diverse range of end users
- Excellent organisational skills with the ability to effectively manage time, priorities and end-user expectations within a fast-moving environment
Apply now or reach out to Ivan Aureus at 0480 806 152 for a chat.