ServiceNow Team Lead

About the Role

Our clients are seeking an experienced and driven ServiceNow Team Lead to provide strategic and operational leadership of their ServiceNow platform. This is a senior role accountable for platform performance, governance and service outcomes across ITSM, SAM and HRSD modules. You will lead a specialist team, partner with senior stakeholders and play a key advisory role in shaping platform direction, architecture and roadmap planning.

Key Responsibilities

• Lead and develop a high-performing specialist ServiceNow team, providing clear direction, performance management and capability development
• Drive a culture of accountability, collaboration and continuous improvement across the team
• Provide strategic and operational leadership of the ServiceNow platform, ensuring performance, stability, scalability and alignment with organisational priorities
• Oversee the delivery of platform enhancements, upgrades and defect resolution, ensuring outcomes are secure, sustainable and deliver improved service performance and user experience
• Establish and maintain robust governance and service management practices, ensuring compliance with ITIL and best practice frameworks
• Partner with business and ICT stakeholders to define, prioritise and deliver a forward-looking platform roadmap
• Provide evidence-based advice to senior stakeholders, translating complex business needs into scalable technical solutions
• Identify, assess and manage platform-related risks impacting service continuity, security, compliance and user experience

Key Relationships

• ICT leadership and technical teams
• ServiceNow team direct reports
• Business owners and senior stakeholders
• Project and change management teams
• End users and business units
• ServiceNow vendor and third-party service providers

About You

To be successful in this role you will have:

• Demonstrated experience leading the strategic and operational management of the ServiceNow platform, including ITSM, SAM and HRSD modules
• Proven ability to provide advice and influence decision-making at a senior level, translating complex business needs into enterprise-wide solutions
• Demonstrated experience establishing and maintaining governance frameworks, standards and controls in line with ITIL and best practice
• Strong leadership capability with experience building and developing high-performing teams
• Demonstrated expertise in ServiceNow platform design and capability, with the ability to guide technical delivery and ensure sustainable, maintainable solutions
• Highly developed analytical and problem-solving skills with the ability to assess complex issues and deliver evidence-based outcomes
• Excellent communication and stakeholder engagement skills, with the ability to consult, negotiate and influence across diverse stakeholders

Requirements

• Nationally Coordinated Criminal History Check (NCCHC) required
• Ability to work outside standard business hours when required
• Experience operating within confidential, commercially or politically sensitive environments

If you are interested, apply now or please call Ella at 0480 804 548 for further questions!

Business Development Manager – Enterprise Solutions
Adelaide, SA | Full-Time Permanent Position
Australian working rights required – no sponsorship available.

An exciting opportunity is available for an experienced Business Development Manager to join a growing technology solutions organisation delivering enterprise software and HR tech solutions across Australia. This role will focus on building new business opportunities, managing senior stakeholder relationships, and driving complex sales cycles across enterprise clients.

What You’ll Be Doing:

• Drive new business development across enterprise and government sectors
• Build and manage strong C-level stakeholder relationships
• Develop strategic sales pipelines and manage multiple opportunities simultaneously
• Work closely with technical and delivery teams to deliver client outcomes
• Lead solution-based sales conversations across SaaS, HR tech, HCMS, and IT solutions

What We’re Looking For:

• Proven experience selling enterprise software, SaaS, or IT solutions
• Strong background in business development and cold calling
• Commercially minded with excellent communication and presentation skills
• Ability to work autonomously in a client-facing environment

This is a fantastic opportunity for a polished and proactive sales professional looking to make a strong impact within a high-growth technology environment.

📩 Apply now or reach out for a confidential discussion. You can call Shilpa Sharma at 08 8228 1501

Transcription Officer

About the Role

This is an initial 3-month contract role as a Transcription Officer with the possibility of a 12-month extension. You’ll be working within the Recording and Transcription Services team, designed to build in-house transcription capability. Reporting to the Transcript & Recording Coordinator, you will be responsible for the accurate and timely production of transcripts of court proceedings across a variety of formats and audio types.

Key Responsibilities

Transcript Production

• Produce accurate, timely transcripts of court proceedings from audio, video and live recordings
• Apply judgement to resolve routine transcription issues, escalating complex matters as required
• Utilise a variety of production and research tools to deliver transcripts in required templates and formats

Quality Assurance

• Review and edit transcripts to ensure accuracy, completeness and compliance with court standards
• Identify recurring issues or trends that impact quality or efficiency

Records Management

• Manage, catalogue and store recordings and transcripts in accordance with records management legislation and policies
• Identify risks or inefficiencies in information management practices

Team Collaboration

• Support the team in meeting operational priorities and publication time frames
• Adapt to changes in workload, systems or priorities as required

About You

• Strong written and verbal communication skills with high attention to detail
• Minimum typing speed of 70 WPM
• Proficient in Microsoft Word and relevant digital tools
• Excellent organisational and time-management skills with the ability to manage competing deadlines
• A collaborative team player who proactively shares information and supports colleagues
• Experience in a court, tribunal or legal environment is desirable
• Prior audio transcription or dictation experience is desirable but not essential

Eligibility Requirements

• Australian citizenship is mandatory
• Must be able to obtain a Police Records Check and security clearance
• Successful applicants will be subject to a probation period

If you are interested apply now or call Ella at 0480 804 548!

Senior Test Analyst

Role Overview

A senior-level testing professional is sought to join an established Test Services Team within a large, complex IT environment. Reporting to the Manager of Test Discipline, this customer-facing role is responsible for owning and delivering high-quality testing outcomes across major IT projects and integrated enterprise systems, including Oracle-based platforms.

This role suits an experienced analyst who can hit the ground running, work autonomously, and lead testing activities end-to-end within an Agile, cross-functional delivery environment.

Key Responsibilities

• Take full ownership of testing deliverables from initiation through to sign-off
• Lead complex testing activities across large, highly integrated enterprise systems, including Oracle applications and platforms
• Design, execute, and document a broad range of testing types:
  • Functional & Non-Functional Testing
  • System Integration Testing (SIT) & End-to-End (E2E) Testing
  • Business Acceptance Testing (BAT / UAT)
  • Regression Testing
• Develop and maintain comprehensive test artefacts, including:
  • Master Test Plans & Detailed Test Plans
  • Test Cases & Test Scenarios
  • Test Summary Reports
  • Defect / Incident Reports
  • Traceability Matrices
• Define robust test strategies aligned to project objectives and quality standards
• Manage the full defect lifecycle, tracking, triage, escalation, and reporting
• Provide clear, concise testing progress reports to project stakeholders
• Contribute actively as a member of Agile, cross-functional product teams
• Identify improvements in requirements and design to enhance testing efficiency
• Maintain up-to-date knowledge of QA best practices and emerging testing approaches

Tools & Technologies

• JIRA & Zephyr: test case creation, execution, dashboards, traceability, and defect management
• Oracle: hands-on testing experience across Oracle enterprise systems (e.g. Oracle HCM, ERP, Student, or similar platforms) is highly regarded
• Cross-browser and UI testing tools

Skills & Experience

• Proven experience delivering end-to-end testing across complex, integrated systems: particularly Oracle environments
• Strong background in functional, non-functional, UI, SIT, E2E, regression, and UAT testing
• End-to-end accountability across test planning, execution, monitoring, and reporting
• Excellent stakeholder management and communication skills, written and verbal
• Ability to work independently and prioritise effectively under delivery pressure
• Collaborative approach across product, design, and development teams
• Experience facilitating UAT and supporting business sign-off processes
• Demonstrated ability to identify and resolve defects efficiently across the full defect lifecycle

Qualifications

• Bachelor’s or Postgraduate degree in Information Systems, Information Technology, or a related field
• ISTQB Foundation certification (or equivalent) is required

Desirable Experience

• Hands-on testing experience with Oracle Student, HCM, ERP, or similar Oracle enterprise platforms
• Familiarity with Learning Management Systems or Student Information Systems
• Experience in higher education, government, or other large enterprise environments
• Progress toward postgraduate qualifications or equivalent professional development

If you are interested, feel free to apply now or call Ella at 0480 804 548 for more information!

One of our clients is looking to hire an IT Project Coordinator with experience in SDLC for a fixed term role based in Adelaide

About the Role:

Project Coordinator to support the successful delivery of technology and business projects over a 24-month fixed-term period. This role is ideal for someone with strong coordination skills, stakeholder management experience, and a solid understanding of the Software Development Life Cycle (SDLC).

Working closely with project managers, business analysts, developers, and operational stakeholders, you will play a key role in ensuring projects are delivered on time, within scope, and aligned with business objectives.

Key Responsibilities

• Coordinate project activities, schedules, resources, and documentation
• Support project planning, tracking, reporting, and governance activities
• Facilitate meetings, prepare agendas, minutes, and action registers
• Monitor project milestones, risks, issues, and dependencies
• Liaise with internal teams, vendors, and stakeholders to ensure smooth communication
• Assist with change management and implementation activities
• Maintain project documentation in line with organisational standards
• Support delivery across all stages of the SDLC including requirements, testing, deployment, and post-implementation support

If interested APPLY NOW, or call Aparna on 08 8228 1560

• Infrastructure and Platforms Lead
• 12 months fixed term role
• Adelaide Based Position

The Infrastructure & Platforms Lead combines hands-on technical expertise with team leadership to design, build and maintain the core platforms that support software products. The role focuses on ensuring reliable, secure and scalable cloud and on-premises infrastructure while leading engineers, driving platform strategy, and collaborating with engineering, architecture and security teams to deliver high-performing production environments.

Experience:

• Minimum of 4 years experience in a similar role.
• Previous people leadership experience
• Proven expertise in IT technologies, including but not limited to Windows Server, VMware, SQL Server, and IaaS-based cloud services.
• Experience with Infrastructure-as-Code (IaC) tools and exposure to DevOps methodologies (desirable).
• Experience with scripting and automation.
• Strong customer service orientation with a commitment to delivering high-quality support.
• Excellent analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues.
• High-level communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
• Enjoy improving systems, strengthening processes, and creating structure

Responsibilities:

• Act as an escalation point for complex technical issues
• Lead by example demonstrating strong organisation, structure, and attention to detail.
• Collaborate with internal and external stakeholders to ensure seamless integration and operation across environments.
• Monitor infrastructure performance, health and availability across network, compute, storage and platform services, investigating and resolving operational issues.
• Monitor infrastructure capacity and utilisation, identifying trends and implementing proactive capacity planning to ensure performance, scalability and availability.
• Implement and managing network security measures, including access control, authentication, encryption and intrusion detection/prevention.
• Develop organisational capabilities, processes and procedures for automation and continuous integration of build, packaging, testing, security and deployment.
• Ensure compatibility and integration between different infrastructure components.
• Ensure infrastructure and platform services meet defined reliability, availability and performance objectives.
• Contribute to the evolution of the organisation’s infrastructure and platform architecture to support scalability, security and operational efficiency.
• Lead the Infrastructure and Platforms Team, allocating responsibilities as appropriate.
• Significantly contribute to the growth of a professional, collaborative customer-focused culture aligned to values.
• Champion teamwork, reuse and knowledge sharing across the organisation.
• Coaching and mentoring of staff particularly, relating to Infrastructure and Platforms function.
• Manage team performance ensuring clear expectations are set and appropriate performance and development plans are agreed and actioned.

Apply now or reach out to Aparna at 08 8228 1560 for a chat.

• Control Systems Engineer
• Full Time Permanent Role
• Adelaide Based Position with Hybrid working arrangement

This position contributes to the strategic direction of control systems engineering and plays a key role in shaping both the technical delivery and product evolution of the organisation’s automation platform. You’ll collaborate closely with customers, project teams, and product managers to ensure solutions are not only technically sound but aligned with real operational needs.

Responsibilities:

• Drive continuous improvement in engineering quality, testing, and delivery practices.
• Act as a customer advocate – engaging directly with clients to understand operational challenges and ensure solutions deliver tangible value.
• Provide feedback and insights that help shape the product roadmap, influence design standards, and guide future control system capabilities.
• Manage engineering resourcing and assignment across projects in coordination with Project Managers.
• Provide effort estimates and technical input for project proposals and implementation plans.
• Lead or support major commissioning activities, including Factory and Site Acceptance Testing (FAT/SAT).
• Promote consistent use of engineering standards, templates, and automated build/deployment processes.
• Identify and introduce emerging tools and technologies that enhance reliability and efficiency.
• Adhere to prevailing ISMS policies and procedures while delivering the duties.

Experience:

• Proven experience in Control Systems Engineering, ideally in a product-based or vendor environment.
• Strong practical background in FAT, SAT, and commissioning for industrial automation projects.
• Expertise in IEC 61131 programming, SQL, and Windows Server/network architectures.
• Excellent understanding of WHS principles and a demonstrated safety-first mindset.
• Experience working in Agile or continuous improvement-focused environments.
• Experience engaging directly with customers and end-users, translating operational requirements into product or configuration improvements.
• Industry experience in agribusiness or resources sectors highly regarded.
• Demonstrated leadership ability to mentor, motivate, and develop team members.
• Strong communication skills and ability to engage effectively with both engineers and senior stakeholders.
• Commercial awareness – balancing technical quality, delivery pace, and customer satisfaction.

Apply Now or reach out to Ivan Aureus at 0480 806 152 for a chat.

Senior Delivery Manager / Delivery Lead (DevOps & Agile Focus)

We’re looking for a hands-on delivery leader with a strong focus on software delivery operations – not a traditional PMO/project governance style Project Manager. This role is centred around enabling high-performing multidisciplinary delivery teams and driving agile software delivery outcomes across a large-scale, business-critical digital program.

Key Focus Areas

• Coordinating multidisciplinary delivery teams including BAs, UX/UI, developers, testers, data specialists, and vendors
• Enabling software delivery by proactively removing blockers, managing dependencies, and improving team flow
• Facilitating Agile ceremonies including stand-ups, sprint planning, retrospectives, and release planning
• Driving delivery pace, workflow optimisation, and continuous improvement across the SDLC
• Supporting and enabling DevOps practices including CI/CD pipelines, automated testing, deployment coordination, and environment optimisation
• Establishing delivery tools, frameworks, processes, and Agile ways of working
• Working closely with Product Owners and technical teams to manage priorities and delivery outcomes
• Overseeing software delivery from planning through to release within a fast-paced, evolving environment

Key Experience Required

• 5+ years’ experience in a senior IT Delivery Manager / Delivery Lead environment
• Strong understanding of Agile frameworks (Scrum/Kanban) and DevOps principles
• Experience leading delivery across complex, data-driven software projects
• Proven ability to work autonomously and manage multiple priorities simultaneously
• Strong facilitation, stakeholder management, coaching, and conflict resolution skills
• Experience coordinating cross-functional technical squads and external vendors
• Hands-on experience with CI/CD, release management, and modern delivery practices
• Strong working knowledge of tools such as JIRA, Trello, or Microsoft Project
• Comfortable operating in environments with evolving requirements, processes, and systems

Suitable Backgrounds

This role would suit someone operating as a:

• Technical Delivery Manager / Delivery Lead
• Delivery Manager (Software / DevOps)
• Program Delivery Lead

This is not a classic PMO-style Project Manager role focused primarily on governance, budgeting, reporting, or project tracking. The emphasis is on enabling technical delivery teams, Agile execution, DevOps capability, and ensuring successful software delivery outcomes.

Change Enablement Specialist

Must have full Australian Working Rights and based in Adelaide, SA. No Sponsorships available.

About the Role

A leading South Australian education provider is seeking an experienced, high-level Change Resource to establish the strategic change foundations for a major technology modernisation program. Based at Regency Park, this is an initial contract through to October 2026 with the possibility of extension.

This is a pre-vendor, discovery-phase engagement. You will not be implementing a solution, you will be building the strategic groundwork that ensures the organisation is ready, aligned, and positioned for successful adoption when implementation begins.

What You Will Be Doing

Change Strategy

• Develop a Change Strategy centred on an “adoption over adaptation” philosophy
• Define guiding principles for aligning business processes to standard software capabilities
• Establish a Change Control and Design Authority governance model suited to an out-of-the-box SaaS implementation

Readiness and Impact

• Assess organisational culture, leadership sponsorship, and capacity to absorb transformation
• Review lessons learned from previous change initiatives and translate into practical guidance
• Conduct a capability-based Change Impact Assessment across People, Data, and Technology dimensions

Stakeholder Engagement

• Identify and categorise key internal and external stakeholder groups
• Design a pre-vendor communication strategy focused on setting clear expectations
• Establish feedback mechanisms including surveys, focus groups, and targeted playbacks

Skills and Experience

• Proven experience leading change management on complex, enterprise-wide technology transformation programs
• Strong capability in organisational readiness assessments, stakeholder engagement, and impact analysis
• Sound understanding of out-of-the-box SaaS implementation principles and standardisation-led change
• Experience working within program and portfolio governance structures
• Ability to produce clear, evidence-based, executive-ready deliverables
• Background in public sector or education environments advantageous but not essential

If this sounds like you, please click APPLY or call Ella at 0480 804 548 to learn more!

Our client is a globally recognised digital transformation and technology consulting organisation with a growing presence in South Australia. Known for delivering innovative solutions across cloud, data, AI, cybersecurity, and software engineering, they partner with enterprise and government clients to modernise platforms, improve customer experiences, and drive large-scale technology transformation initiatives.

What will you be doing?
As an Azure Platform Architect, you play a crucial role in designing and implementing end-to-end Azure solutions using a Platform Engineering approach to cloud delivery. Collaborating with stakeholders and providing technical leadership to cloud and infrastructure engineering teams, you’ll ensure the successful delivery of Azure solutions aligned with business goals, scalability, and security requirements. Your expertise in Infrastructure as Code (IaC), security best practices, and automation will be critical to the optimisation and delivery of cloud platforms.

How will you help contribute to our success?

• Collaborate with stakeholders to design end-to-end Azure solutions, ensuring alignment with business goals, scalability, and security requirements.
• Provide technical leadership and guidance to engineering teams to ensure robust implementation of Azure solutions.
• Lead the design, development, and deployment of Infrastructure as Code (IaC) solutions using DevOps, Terraform, Ansible, and other IaC frameworks.
• Embed security best practices into solution designs, ensuring alignment with industry standards and regulatory requirements.
• Stay abreast of emerging Azure technologies and trends, evaluating the feasibility and benefits of adopting new tools and methodologies.
• Optimise Azure resources to maintain cost-efficiency and high availability.
• Generate comprehensive design documentation, ABACs, and operating procedures to support sustainment and operations teams.

What skills does our ideal candidate have?

• Proven success designing complex cloud solutions spanning legacy infrastructure, cloud, networking, and security domains.
• Strong communication skills, with the ability to understand requirements and articulate technical solutions clearly to stakeholders.
• Strong leadership skills with experience mentoring engineering teams delivering Azure solutions.
• Expert-level knowledge and experience developing IaC solutions for production environments, both independently and collaboratively within cloud engineering teams.
• Deep knowledge of Azure security best practices, identity and access management, network security, and compliance policies.
• Analytical approach to cost optimisation and continuous improvement, evolving Platform Engineering frameworks and accelerators.
• High professional documentation standards, with the ability to clearly explain complex concepts using written content and diagrams.
• Passion for emerging cloud technologies and industry trends.

Certifications:

• Microsoft Certified: Azure Solutions Architect Expert
• Microsoft Certified: Azure DevOps Engineer Expert (or similar)

• Senior Test Analyst (Playwright)
• 12 months initial contract; with possible extension
• Adelaide Based Position

Seeking a Senior Test Analyst with strong Playwright expertise to design and build automation frameworks from scratch. The role focuses on cross-browser testing, mobile and tablet emulation, CI/CD integration, and delivering scalable end-to-end automated testing solutions across complex digital platforms.

Responsibilities:

• Test planning, which includes collaboration with project team members (architect, developers, data analysts, product owner, business analyst and other project delivery stakeholders) to ensure a clear understanding of requirements and testing needs and create comprehensive test cases.
• Design and implement a Playwright-based automation framework for the front-end web portal
• Test automation development, including the design, development and maintenance of automated and manual test scripts.
• Develop reusable page objects, selectors and test templates to ensure maintainability by non-technical Assurance team members.
• Set up cross-browser testing across major browser engines (Chrome, Firefox, Safari).
• Implement device emulation including Mobile (iPhone/Android), Tablet/iPad, small laptop screens & Touch interactions (tap, swipe, scroll)
• Integrate automated tests into CI/CD pipelines (GitHub Actions, Azure DevOps) for execution on commits, pull requests and scheduled runs
• Test execution both manual and automated, analysing of results and reporting on defects and issues.
• Create and regularly update and maintain test scripts to ensure they are effective and up to date with the latest software changes.
• Input into Test Summary Reports (TSR) and sprint test status updates, demonstrating test coverage, residual defects and overall quality reporting.
• Continuously seek ways to improve the efficiency and effectiveness of the QA process through new tools, techniques, and best practices.
• Identification of test prerequisites and test risks early to accommodate fulfilment and mitigation.
• Raise defects with required evidence, participate in triage meetings and provide relevant support to fix team to get these resolved.
• Support User Acceptance Test (UAT) activities and including test execution.
• Maintain a detailed understanding of the business needs across the OECD and work with representatives and key stakeholders to determine timeframes and priorities.
• Report on progress of assigned tasks and identify and communicate risks and issues as they arise and work collaboratively to mitigate or resolve them respectively.
• Consistently demonstrate integrity, honesty, fairness, impartiality and commitment to values-based leadership.

Experience:

• 7+ years of experience undertaking end-to-end system testing and quality assurance activities, including unit, system, integration, and UAT
• Strong hands-on experience with Playwright for web automation
• Proven experience designing and implementing automation frameworks from the ground up
• Demonstrated experience in front-end automation testing, including cross-browser and device testing
• Experience integrating automation into CI/CD pipelines (Azure DevOps, GitHub Actions)
• Experienced in defining and executing test strategies and plans that reduced duplicate effort, aligned with an automation first mindset, and delivered reusable test artefacts for both functional and non-functional tests.
• Experience with Azure cloud platforms.
• Detailed understanding of contemporary testing methodologies and the software development life cycle (SDLC).
• Understanding of Agile methodology and the ability to participate in key ceremonies.
• Proven experience working within large complex environments.
• Commercially sound with strong communication, negotiation and decision-making skills.
• Communicates orally and in writing in a manner that is clear, fluent and holds the audience’s attention and prepares and delivers logical, sequential and succinct presentations.
• Highly developed time management skills, with the ability to work autonomously while setting clearly defined objectives and priorities, reviewing and adjusting as required.
• Strong analytical skills and attention to detail.
• A keen sense of initiative by being a self-starter, with a proactive approach to tasks and collaborations.
• Extensive experiences in building trusting and collaborative relationships with internal and Trusted external stakeholders to effectively influence and negotiate; and
• Must have or be able to obtain a Department for Human Services issued Working with Children Check.

Apply now or reach out to Ivan Aureus at 0480 806 152 for a chat.