Our client is seeking an experienced technology leader to keep the platforms its health insurance customers rely on secure, stable and reliable. This role brings together cloud and infrastructure operations, day-to-day security operations and the technology our cleint staff use to do their work.

Reporting to the Head of Operations, you’ll lead the Platform Operations Lead and Security Operations Lead. You’ll guide the teams, help resolve complex incidents and improve how live services are monitored, supported and recovered.

What you’ll be doing

• Oversee Azure, hosting, networks, virtual machines, platforms and databases that support live customer services.
• Lead incident response and escalations, bringing technical expertise when it helps the team diagnose issues quickly.
• Manage security monitoring, vulnerability management, patching and operational security controls.
• Own backups, business continuity and disaster recovery testing.
• Improve monitoring and automate routine work to make services more reliable and efficient.
• Oversee internal business applications, staff devices, identity and workplace technology.
• Develop your team’s capability and work with delivery teams to ensure new services are ready for ongoing support.

Minimum requirements

• At least seven years’ experience in infrastructure, hosting or cloud operations, including three years in a leadership role.
• Experience running hosted or cloud services for external customers.
• Deep technical knowledge of Azure and enterprise networking.
• Experience in security monitoring, vulnerability management and patching.
• Experience with backups, business continuity and disaster recovery testing.
• Experience in capacity management, cloud cost management, and monitoring and observability tools.
• A relevant IT, engineering or related qualification, or equivalent experience supported by professional development.

What you’ll bring

You’ll have at least seven years’ experience in infrastructure, hosting or cloud operations, including three years in a leadership role. You’ll have run hosted or cloud services for external customers and bring deep knowledge of Azure and enterprise networking.

You’ll also have practical experience across security operations, disaster recovery, monitoring, capacity management and cloud costs. You’re calm during incidents, comfortable making decisions and committed to sharing your technical knowledge with your team.

Experience in insurance or private health insurance would be an advantage.

Business Analytics Practice Lead

We’re seeking an experienced Business Analytics Practice Lead to lead and develop a high-performing Business Analysis function. This is a senior leadership opportunity combining technical BA expertise, people leadership and stakeholder management.

About the Role

You’ll lead a team of Business Analysts while driving BA standards, best practice and capability across the organisation. A key focus will be translating complex business and stakeholder needs into clear, testable requirements that software development teams can effectively deliver.

Working closely with customers, Product and Technology & Delivery teams, you’ll bridge the gap between business requirements and technical delivery, helping shape effective software solutions.

Key Responsibilities

• Lead, mentor and develop a team of Business Analysts.
• Own and improve BA standards, methodologies and quality practices.
• Translate complex business requirements into clear, actionable requirements for development teams.
• Partner with customers and stakeholders to understand needs and facilitate solution discussions.
• Develop business requirements, user stories and supporting documentation.
• Provide expert BA guidance across projects and complex analysis activities.
• Support backlog management, prioritisation and delivery planning.
• Build strong relationships across Product, Technology & Delivery teams.
• Foster a collaborative, customer-focused and high-performing team culture.

About You

You’ll bring proven experience leading and mentoring a team of Business Analysts, alongside strong experience across the software development lifecycle.

You will ideally have:

• Extensive experience in Business Analysis, requirements gathering and process mapping.
• Proven ability to translate business requirements into technical solutions.
• Strong understanding of BA methodologies and best practice.
• Excellent communication, stakeholder management and influencing skills.
• Experience working within Agile development environments is desirable.
• Relevant IT, Computer Science or equivalent experience.

If you’re a technically strong BA leader who enjoys developing people, solving complex problems and connecting stakeholders with delivery teams, this is an opportunity to make a genuine impact.

Reach out directly to Zahrah Wood at 0480 804 546 or message via LinkedIn

• Two Leadership Opportunities – Product Operations & Product Delivery
• Full Time Permanent Role
• Adelaide Based Position

Two exciting technology leadership opportunities spanning product operations and product/platform delivery. Lead high-performing teams, improve live product performance, drive reliable releases and deliver technology roadmaps across modern cloud and customer-facing environments.

Product Operations Manager

This role is focused on keeping customer-facing products supported, stable and performing in live environments.

You will lead the operational side of the product lifecycle, with responsibility for second and third-line product support, production performance, incident and problem management, release deployment and operational readiness. A key part of the role is ensuring lessons from production are fed back into delivery teams to improve product supportability and reduce recurring issues.

We are looking for someone with strong experience across technology operations, application/product support, IT service management and production environments, ideally including:

• 7+ years’ experience in product support or technology operations, including 3+ years in leadership
• Second and third-line support for customer-facing products
• Incident, problem and service management
• Major incident management and production support
• Release deployment and operational readiness
• Cloud and low-code environments such as Azure and OutSystems
• Experience influencing delivery teams to improve product supportability

ITIL or equivalent service management certification would be advantageous.

Product & Platform Delivery Manager

This role is focused on leading the teams that build, run and continuously improve key customer products and platforms.

You will own delivery across multiple product and platform teams, managing roadmap execution, delivery capacity, resourcing, integrated backlogs, dependencies and release cycles. The role requires someone who can create predictable delivery across competing priorities while maintaining clear accountability for milestones, risks and delivery outcomes.

We are looking for someone with strong experience across software delivery, product/platform delivery and technology leadership, ideally including:

• 7+ years’ software delivery management experience, including 3+ years in leadership
• Leadership of multiple delivery or product teams
• Delivery against shared product/platform roadmaps
• Capacity planning and resourcing across competing priorities
• Integrated backlog, dependency and milestone management
• Ownership of release cycles within live customer environments
• Cloud and low-code platforms such as Azure and OutSystems
• Teams responsible for both build and run activities

Agile or project management certification would be advantageous.

Apply now or reach out to Ivan Aureus at 0480 806 152 for a chat.

• Technology Program Coordinator
• 12 months initial max term engagement; with possible extension
• Adelaide Based Position with Hybrid working arrangement

Support the delivery of major technology programs as a Technology Program Coordinator. Coordinate project activities, reporting, governance, RAID registers, procurement, vendor onboarding, resource planning and stakeholder engagement. Ideal for an experienced coordinator with a strong background supporting IT/technology project delivery.

Responsibilities:

• Coordinating all aspects of the projects
• Produce program reports for senior stakeholders
• Managing logistical requirements for all workshops and activities for projects
• Providing administrative support to Technology Program/Project Managers including minute taking, and managing calendar/s
• Collaborating effectively within the team to glean insights for reporting purposes.
• Supporting maintenance of compliance with project methodologies and governance
• Managing Procurement activities according to the procurement processes
• Coordinate vendor onboarding processes
• Providing excellent administrative support and customer service
• Coordinating project meetings and maintaining documentation
• Fostering relationships with internal and external stakeholders
• Contributing to providing support for continuous improvement of project delivery
• Ability to / Willingness to learn how to manage Sprints using Azure DevOps
• Oversee the maintenance and quality assurance of project RAID registers, ensuring risks, assumptions, issues and dependencies are accurately tracked and reported
• Manage the development, maintenance and distribution of onboarding and learning materials to support effective integration of project resources into the program
• Coordinate onboarding activities for new team members and vendors, ensuring compliance with program processes and standards
• Assist the Technology Program/Project Managers with resource capacity planning, tracking resource allocations, forecast demand, and supporting the identification of resource constraints across the program.

Qualifications:

• Industry experience in administrative support in an IT Projects Delivery domain
• Proven experience in working with senior stakeholders or similar including procurement activities
• Excellent teamwork and communication skills, verbal and written
• Proven ability to work with a wide range of people across IT disciplines.
• An understanding of project management methodologies, tools and governance
• Able to work onsite 3+ days/week

Apply now or reach out to Ivan Aureus at 0480 806 152 for a chat.

• Application Support Analyst
• Adelaide, SA based
• 24-Month Max-Term Engagement
• Australian work rights required – No visa sponsorship available.

Are you an experienced Application Support professional who enjoys solving technical problems and delivering exceptional customer service?

We’re partnering with an established technology organisation seeking an Application Support Analyst to join their Adelaide-based team. This is an excellent opportunity to work on business-critical applications while collaborating with developers, technical teams and customers to resolve complex issues.

Required Skills:

• Strong SQL troubleshooting and query writing skills
• Experience troubleshooting APIs using tools such as Postman and Elastic
• Ability to read and understand C#/.NET code to assist with issue investigation
• Excellent customer service and stakeholder communication skills
• Previous experience in Application Support or a similar technical support role

If you’re passionate about solving technical issues, enjoy working closely with customers, and have a solid application support background, we’d love to hear from you.

Apply now or reach out for a confidential discussion. You can reach Shilpa Sharma at 08 8228 1501.

About the Role

We’re seeking a Technical Solutions & Commercial Lead to work across key government accounts, combining technical solution design, commercial strategy and senior-level relationship management.

You’ll work closely with clients to understand their technology needs, design practical and resilient solutions, and translate these into commercially viable proposals and opportunities across IT, cloud, telecommunications, mobility and security.

Key Responsibilities

• Lead solution design, scoping and technical ownership across government client accounts.
• Develop proposals, tenders, statements of work, quotes and business cases.
• Manage account growth, renewals, variations, pipeline, pricing and commercial outcomes.
• Build strong relationships with senior government stakeholders and identify opportunities for account growth.
• Coordinate internal engineering, sales and commercial teams to develop cohesive client solutions.
• Ensure solutions meet relevant security, compliance, resilience and public-safety requirements.
• Support account governance and provide ongoing technical and commercial guidance.

About You

You’ll be a technically credible, commercially minded and highly personable professional who can confidently engage with both technical teams and senior stakeholders.

You’ll ideally have experience designing and commercially structuring technology solutions for government clients, along with a strong understanding of IT, telecommunications, cloud, security or managed services.

Experience in mission-critical environments, MSPs, systems integrators or telecommunications will be highly regarded, as will government procurement and security frameworks.

Most importantly, you’ll bring strong communication skills, commercial instinct and the ability to build genuine, long-term client relationships.

Please call Zahrah on 0480 804 546 or send an InMail to discuss further

Customer Services Consultant – Application Support
Adelaide, SA | 12-Month Max-Term Engagement

We’re partnering with an established Australian technology organization to find a Customer Services Consultant who enjoys combining customer service with hands-on application support and problem solving.

You’ll support customers with day-to-day use of business-critical software, investigate and resolve incidents and complex support tickets, perform functional analysis, and work closely with internal technical and product teams. The role also offers exposure to implementations, testing, documentation and customer training.

What we’re looking for:

• Application / Product / Software Support experience
• Strong troubleshooting, incident & problem management skills
• SQL / SQL Server exposure
• Excellent customer & stakeholder communication
• Experience supporting software/web applications
• Testing, implementation or functional analysis exposure highly regarded
• Previous application support experience within health insurance, healthcare, clinical or medical systems would be highly regarded.

💡 Great opportunity for an Application Support Analyst, Product Support Engineer or Technical Support professional looking for a customer-focused role with plenty of technical variety.

Interested? Apply now or reach out for a confidential chat.

You can reach Shilpa Sharma at 08 8228 1501

Product Owner
Adelaide, SA
18-Month Fixed-Term Engagement
Australian Working Rights Required (No Visa Sponsorship Available)

We’re seeking an experienced Product Owner to lead product backlog management and drive the delivery of customer-focused digital solutions within an Agile environment.

In this role, you’ll collaborate with stakeholders across the business to define priorities, shape product roadmaps, manage backlogs, and translate business needs into actionable user stories. You’ll work closely with cross-functional teams to deliver high-quality outcomes while ensuring alignment with strategic objectives.

What you’ll bring:

• Experience as a Product Owner, Product Manager, or similar role
• Strong backlog management and prioritisation skills
• Agile delivery experience (Scrum/SAFe preferred)
• Exceptional stakeholder engagement and communication skills
• Ability to translate business and customer needs into product requirements
• Experience working with cross-functional delivery teams in a fast-paced environment

If you’re passionate about delivering customer value and driving product success, we’d love to hear from you.

For more details, reach out to our reception line: 08 8228 1560

One of our clients is seeking experienced Organisational Change Management Consultants for a Defence client with minimum NV1 Defence clearance

Location: Adelaide
Employment: Contract, Part Time (1-2 days a week spead over 9 months)
Security Clearance: Minimum active NV1 clearance is essential

Role#1 Senior OCM Lead
Responsible for overall OCM delivery, senior stakeholder engagement, readiness, adoption, change risks, governance and transition. We need someone senior enough to operate confidently in Defence, but still very hands on.

Role#2 Change, Communications and Adoption Consultant
Responsible for the execution layer, including communications, stakeholder engagement, workshops, readiness tracking, training and awareness, adoption support and maintenance of OCM artefacts.

Essential requirements

• Active NV1 security clearance
• Significant experience delivering organisational change within complex technology or digital transformation programs
• Demonstrated experience leading change through implementation and transition, rather than solely developing strategy
• Strong stakeholder management capability across senior executives, business stakeholders and technical delivery teams
• Experience conducting change impact and organisational readiness assessments
• Demonstrated ability to develop and execute stakeholder engagement strategies
• Strong workshop facilitation and consultation capability
• Experience managing change related risks, issues and dependencies
• Ability to work independently within complex governance environment

Highly desirable

• Previous Defence experience
• Commonwealth Government experience
• ICT infrastructure transformation experience
• Prosci, ADKAR or equivalent change management certification
• Experience supporting major technology deployments into operational environments

If interested APPLY NOW, or call Aparna on 08 8228 1560 for a quick chat.

• Participant Support Officer
• Initial contract up until December 2026 with possibility of extension
• Adelaide Based Position

The Participant Support Officer is responsible for setting priorities, managing workflow and producing work with the oversight and monitoring by leaders within their team. The position will undertake procedural, clerical, administrative and operational tasks including some basic research and analysis activities. Team members will support participants and the organisation by balancing safeguarding and sustainability objectives, implementing recent reform.

Duties and Responsibilities:

• Addressing straight forward complex enquiries where there may not be clear advice, guidance, or scripts.
• Managing workflow from an allocation of work and using specific team processes.
• Undertake working within a specific scope, sometimes needing to refer the matter to other areas of the organisation.
• Analysing and managing workflow, including making recommendations to peers and supervisors about work allocation ensuring Agency and Ministerial objectives are met.
• Making outbound calls to participants, providers, and other stakeholders.
• Undertaking suitability assessments for entry and exits into specialist planning streams.
• Managing and resolving participant matters, including actioning moderately complex planning pathway delegate tasks, work instructions, operational guidelines and Ministerial direction.

Skills:

• Strong communication and stakeholder engagement skills.
• Ability to manage competing priorities and meet deadlines.
• Applies policies, procedures, and legislation to resolve issues.
• Calm and effective in managing risk and de-escalating situations.
• Provides guidance and support to team members.
• Delivers administrative, operational, and analytical outcomes under general direction.

Apply now or reach out to Ivan Aureus at 0480 806 152 for a chat.

ICT Service Desk Team Leader

We’re seeking an experienced ICT Service Desk Team Leader to join a healthcare environment in Adelaide CBD. The initial contract until end of June 2027, with possibility of extension, will pay at $50 hr + Super.

This role offers the opportunity to lead and develop a Service Desk team while driving performance, service quality and continuous improvement.

Key Responsibilities

• Lead and support a team of ICT Service Desk Officers.
• Manage performance against KPIs and service standards.
• Support team development and capability uplift.
• Drive service quality and continuous improvement.
• Troubleshoot issues through investigation, research and consultation.
• Develop procedures and documentation to improve service delivery.
• Maintain a high standard of customer service and technical support.

About You

• Proven experience leading an ICT Service Desk team.
• Strong technical Service Desk experience.
• Excellent customer service and communication skills.
• Strong problem-solving and organisational abilities.
• Ability to manage competing priorities and work effectively under pressure.
• A proactive approach to team development and continuous improvement.

If this role sounds like the role for you, apply now.

An exciting opportunity is available for an experienced ICT Service Desk Team Leader to join a busy technical service environment within the healthcare sector.

Based in Adelaide CBD, this role will be responsible for leading and supporting a team of Service Desk Officers, with a strong focus on team performance, capability development, customer service and continuous improvement.

The successful candidate will bring proven ICT Service Desk leadership experience, strong technical service desk knowledge and a genuine commitment to delivering high-quality customer service. You will play an important role in supporting the team to meet key performance measures, developing staff capability and contributing to the ongoing improvement of Service Desk processes and standards.

This is a contract opportunity commencing 26 October 2026 and concluding 25 June 2027.

Key Responsibilities

As the ICT Service Desk Team Leader, your responsibilities will include:

• Managing Service Desk Officer performance against established KPIs and performance measures.
• Providing leadership, guidance and support to Service Desk Officers to ensure a high standard of service delivery.
• Identifying and supporting skills development opportunities for Service Desk team members.
• Fostering a collaborative and supportive team environment that encourages cooperation, knowledge sharing and continuous learning.
• Monitoring service delivery and identifying opportunities to improve team performance and customer outcomes.
• Contributing to the ongoing development and optimisation of quality improvement standards and measurement strategies.
• Supporting the development, review and implementation of Service Desk procedures and processes.
• Assisting with the documentation of procedures to improve response times, installations, training and problem-solving outcomes.
• Investigating and resolving service issues through effective research, analysis and consultation.
• Supporting the team to consistently deliver excellent customer service across a range of technical enquiries and support requirements.
• Maintaining a strong focus on accuracy, service quality and adherence to established processes.
• Prioritising competing tasks and ensuring deadlines and service requirements are consistently met.
• Working collaboratively with internal stakeholders and technical teams to support effective service delivery.

About You

To be successful in this role, you will demonstrate:

Leadership & Teamwork

• Proven ability to lead and manage an ICT Service Desk team.
• Ability to work effectively as both a leader and member of a broader team.
• A leadership style that fosters cooperation, collaboration and positive working relationships.
• Demonstrated ability to support, coach and develop team members to improve their skills and performance.
• Ability to provide constructive guidance and feedback while maintaining a positive team environment.

Problem Solving & Continuous Improvement

• Demonstrated ability to solve problems through investigation, research and consultation.
• Strong analytical and troubleshooting skills.
• Ability to identify opportunities for process and service improvement.
• Experience contributing to quality improvement initiatives, standards or performance measurement.
• Ability to assess issues, determine appropriate solutions and communicate outcomes effectively.

Communication & Documentation

• Strong written and verbal communication skills.
• Demonstrated ability to document procedures clearly and accurately.
• Ability to develop and maintain documentation that supports effective responses, installations, training and problem solving.
• Ability to communicate technical information clearly to a range of audiences.
• Strong interpersonal skills and a customer-focused approach.

Organisation & Work Management

• Demonstrated ability to consistently meet deadlines.
• Ability to work effectively under pressure and manage competing priorities.
• Proven ability to plan and organise work with minimal supervision.
• Strong attention to detail and commitment to maintaining accuracy.
• Ability to determine priorities and respond appropriately to changing business and service requirements.

Essential Experience

The successful candidate will have:

• Demonstrated experience leading a team within an ICT Service Desk environment.
• Significant experience working effectively within a technical Service Desk environment.
• Demonstrated experience providing excellent customer service.
• Demonstrated experience using a range of computer systems and technology platforms.
• Experience managing or monitoring team performance against KPIs or service standards.
• Experience supporting the development and capability of Service Desk staff.
• Experience contributing to service improvement, process optimisation or quality improvement initiatives.

Training & Onboarding

A comprehensive 6-8 week training program will be provided to ensure you are equipped with the knowledge and system experience required to succeed in the role.

Initial training will be conducted on site during standard business hours, Monday to Friday, from 8:30am to 4:30pm.

Training will cover a range of key healthcare systems and processes, including:

Weeks 1-2: General Health System Training
An introduction to the broader health system environment, processes and relevant operational requirements.

Weeks 3-4: User Administration
Training focused on user administration processes, systems and associated Service Desk responsibilities.

Weeks 5-6: EPAS Training
Training on EPAS (Electronic Patient Administration System) and the processes required to support users within the healthcare environment.

Additional training and onboarding activities may be undertaken throughout the broader training period as required.

Working Hours

During the initial training period, employees will work standard business hours:

Monday to Friday | 8:30am – 4:30pm

Following completion of training, the Service Desk operates across a broader day-shift coverage period of:

7:00am – 7:00pm

Employees will work rotating start and finish times, with three primary shift patterns:

• 7:00am – 5:00pm
• 8:00am – 6:00pm
• 9:00am – 7:00pm

Shift patterns will rotate on an ongoing basis. For example, an employee may work a 7:00am start for a period before rotating to an 8:00am start, then a 9:00am start, before returning to the 7:00am shift.

Each shift includes a total of one hour of unpaid breaks, consisting of:

• 30-minute meal break
• 2 × 15-minute breaks

Location

Adelaide CBD

The role will initially require on-site attendance for the duration of the training program, with the working arrangements following training determined in line with operational requirements.

Contract Details

Position: ICT Service Desk Team Leader
Location: Adelaide CBD
Contract Start: 26 October 2026
Contract End: 25 June 2027
Training: Approximately 6-8 weeks
Training Hours: Monday-Friday, 8:30am-4:30pm
Post-Training Hours: Rotating day shifts between 7:00am-7:00pm

Clearance Requirement

Applicants must hold a National Police Check completed within the last 12 months.

Candidates who do not currently have a National Police Check completed within this timeframe may be required to obtain an updated check prior to commencing, subject to the requirements of the position.

Why Consider This Opportunity?

This is an excellent opportunity for an experienced Service Desk professional to step into a leadership-focused position within a significant healthcare environment.

You will have the opportunity to:

• Lead and develop an established ICT Service Desk team.
• Support the professional growth and capability of Service Desk Officers.
• Drive team performance against KPIs and service standards.
• Contribute to meaningful service and process improvements.
• Apply your technical Service Desk experience in a healthcare setting.
• Gain exposure to specialised health systems, including EPAS.
• Complete structured training to build your understanding of the environment and systems.
• Work within a dynamic service environment where customer experience and quality outcomes are key priorities.

Apply Now

If you are an experienced ICT Service Desk Team Leader with a strong technical background, excellent customer service skills and a passion for developing people and improving service delivery, we would love to hear from you.

This is an opportunity to take your Service Desk leadership experience into a role where your ability to lead people, solve problems and continuously improve the way services are delivered can make a genuine difference.