An exciting opportunity exists for experienced Precision Welders / Metal Fabricators to join PRECISE MFG, part of the Stärke Advanced Manufacturing Group, as they continue to expand their precision fabrication capabilities supporting Australia’s defence, aerospace, and advanced manufacturing industries.

They are seeking highly skilled, hands-on tradespeople with exceptional TIG and MIG welding capabilities, particularly across stainless steel and aluminium. These opportunities will suit experienced welders and fabricators who take genuine pride in their workmanship, consistently achieve tight tolerances, and thrive in an environment where quality and attention to detail are paramount.

With significant investment in modern manufacturing facilities and equipment, they have multiple permanent opportunities available, including potential leadership responsibilities for a suitably experienced candidate.

The Opportunity

Working within their fabrication facility in Edwardstown, you’ll manufacture high-quality, precision-engineered components and assemblies for customers across defence, aerospace, marine, mining, and other specialist industries.

Key Responsibilities

• Perform high-quality TIG and MIG welding across stainless steel, aluminium, and mild steel.
• Fabricate precision components and assemblies to tight dimensional tolerances and demanding quality standards.
• Read and accurately interpret detailed engineering drawings, technical specifications, and welding requirements.
• Undertake complex fabrication, fitting and assembly work with a strong focus on accuracy and consistency.
• Maintain exceptional weld quality, finish, and structural integrity.
• Conduct dimensional checks and quality inspections to ensure compliance with specifications.
• Work collaboratively to achieve production targets without compromising quality or safety.
• Contribute to continuous improvement across workshop processes and manufacturing standards.

About You

We’re looking for experienced tradespeople who understand the difference between general fabrication and high-precision manufacturing, and who consistently deliver outstanding workmanship.

To be successful, you’ll ideally bring:

• Relevant trade qualifications in Welding, Metal Fabrication, Boilermaking or Sheet Metal Work.
• Extensive hands-on TIG and MIG welding experience, particularly stainless steel, and aluminium.
• Proven experience producing precision fabrications to tight tolerances and exacting specifications.
• Strong ability to interpret engineering drawings and translate them into high-quality finished products.
• Excellent understanding of welding techniques, joint preparation, distortion control, and fabrication processes.
• A demonstrated commitment to quality, accuracy, and attention to detail.
• Strong problem-solving skills and the ability to work independently or as part of a team.
• A reliable, professional attitude and genuine pride in your trade.

Highly Regarded

• Experience in defence, aerospace, precision engineering, or other high-specification manufacturing environments.
• Experience with robotic welding systems, CNC brake presses, or advanced manufacturing equipment.
• Knowledge of welding procedures, quality documentation, and relevant Australian welding standards.
• Experience working within AS9100 or similarly controlled quality environments.
• Previous leading hand or supervisory experience.
• Forklift licence.

Apply now or reach out to Ivan Aureus at 0480 806 152 for a chat.

Health Data and Analytics Lead
Location: Black Forest, Mount Barker or Nuriootpa, SA
Employment: Fixed-term contract until June 2027, with potential extension
Work Arrangement: Up to 2 days WFH per week following a 6-month probation period

About the Opportunity

Talent International is proud to be partnering with Country SA Primary Health Network (Country SA PHN) to recruit an experienced Health Data and Analytics Lead.

Country SA PHN plays a vital role in improving healthcare access, addressing health inequalities and supporting better health outcomes for rural and regional South Australian communities.

This role will focus on analysing complex health datasets, identifying population health trends, healthcare needs and service gaps, and translating findings into evidence-based recommendations to support healthcare planning, funding and commissioning decisions.

You will also provide technical guidance and mentoring to analysts, ensuring high-quality reporting and data governance practices.

Key Responsibilities:

• Analyse population health data to identify healthcare trends, service gaps and health inequalities.
• Conduct quantitative and qualitative research to support health needs assessments.
• Prepare evidence-based reports and recommendations for stakeholders.
• Ensure data governance, privacy, data quality and appropriate information-sharing practices.
• Provide technical guidance, mentoring and quality assurance to analysts.
• Support improvements to analytical frameworks and reporting processes.

Skills and Experience:

• Strong background in health data analytics, epidemiology, population health, health informatics or public health research.
• Experience analysing complex health datasets and producing research-based reports.
• Sound understanding of data governance, privacy and data-sharing requirements.
• Strong Excel skills; SQL, Power Query and Power BI highly regarded.
• Excellent stakeholder engagement, communication and analytical skills.
• Experience mentoring analysts or reviewing analytical outputs.
• Relevant tertiary qualifications or equivalent professional experience.

If you’re passionate about leveraging health data and research to drive evidence-based decisions and improve healthcare outcomes, we’d love to hear from you.

Apply now or contact Shilpa Sharma on 08 8228 1501 for a confidential discussion.

• Lead L2/L3 application support and operations for business-critical software
• Own incident management, production releases and service improvements
• Drive technical team performance and collaborate with product engineering

We are seeking an experienced Product Operations Manager to lead L2/L3 application support, incident and problem management, and production software releases. Drive application stability, continuous improvement and operational excellence while leading a technical team and collaborating with Product and Engineering teams. Experience with Azure, OutSystems and ITIL is highly regarded.

Responsibilities:

• Leading and overseeing Level 2 and Level 3 application and product support across business-critical software environments.
• Managing production incidents, escalations and complex application issues to maintain system availability and performance.
• Driving Incident and Problem Management activities, including root cause analysis, permanent remediation and continuous improvement.
• Coordinating and overseeing production software releases, ensuring deployment readiness, appropriate approvals and effective rollback or recovery procedures.
• Monitoring application performance and identifying opportunities to improve system reliability, supportability and customer experience.
• Collaborating with software development, product and platform engineering teams to investigate defects and implement sustainable solutions.
• Establishing and maintaining effective operational processes, support arrangements and service management practices.
• Leading, mentoring and developing technical support professionals to build a high-performing and collaborative team.
• Working with stakeholders to ensure operational risks, service levels and compliance requirements are effectively managed.

Skills and Experience:

• 7+ years’ experience in application support, product operations, technical operations or a related discipline, including at least 3 years in a leadership position.
• Strong experience managing Level 2 and Level 3 support for customer-facing or business-critical applications.
• Demonstrated expertise in Incident, Problem and Release Management, including major incidents and production issue resolution.
• Experience coordinating software deployments, production changes and operational readiness activities.
• Strong understanding of ITIL frameworks, service management principles and SLA-driven environments.
• Experience supporting cloud-based and low-code application environments, ideally including Microsoft Azure and OutSystems.
• Proven ability to work closely with software engineering and product delivery teams to improve application supportability.
• Strong troubleshooting, stakeholder engagement and communication skills.
• Demonstrated experience leading and developing technical teams.

Apply now or reach out to Ivan Aureus at 0480 806 152 for a chat.

We’re seeking experienced Infrastructure Engineer/Specialists to support a major defence infrastructure transformation program.

The project focuses on the implementation, migration, deployment and transition of enterprise infrastructure platforms into operational service.

Key Technical Areas
– Red Hat OpenShift – Platform implementation and transition
– Microsoft Hyper-V – Infrastructure implementation and migration
– Software Defined Storage (SDS)
– Load Balancers and Virtual Desktop Infrastructure (VDI)
– Environment build, configuration and deployment
– Technical testing, troubleshooting and security implementation
– Operational readiness, documentation and service transition

Lead Systems Analyst

Location: Adelaide
Contract: Initial 12 months, with potential extensions
Security clearance: Must be able to obtain Baseline clearance

We’re seeking an experienced Lead Systems Analyst to lead a team, shape technical solutions and drive improvements across a complex ICT environment.

You’ll translate business needs into technical requirements, ensuring solutions align with relevant architectures and organisational objectives. Working with a high level of autonomy, you’ll combine team leadership with systems analysis, application improvement and strategic planning.

Key responsibilities

• Oversee team operations, including performance, priorities, resources and workflow.
• Translate business requirements into clear technical requirements that support effective solution design.
• Guide the delivery of application services, new functionality and enhancements.
• Review existing applications, investigate production issues and develop strategies to improve efficiency and meet user needs.
• Document current and future business processes through AS IS and TO BE process modelling.
• Drive innovation, continuous improvement and change, contributing to business plans and ICT strategies.
• Use performance indicators and quality assurance reporting to inform decisions and future planning.
• Review and advise on technical and corporate documentation.
• Build relationships with business stakeholders, technical teams, other agencies and service providers to achieve delivery outcomes.

About you

You’re comfortable balancing technical detail with broader business priorities. You bring sound judgement, a collaborative leadership style and the ability to communicate complex information clearly.

Your skills and experience will include:

• Team leadership, including managing competing priorities and coordinating resources.
• Systems analysis and translating business needs into practical technical solutions.
• A strong understanding of the software development lifecycle (SDLC).
• Experience working with Agile and Waterfall methodologies.
• Analytical and problem-solving skills, particularly in investigating production issues.
• Business process modelling, including developing AS IS and TO BE flows.
• Strong stakeholder engagement, negotiation and written communication skills.
• A bachelor’s degree or higher qualification.

The opportunity

This Adelaide-based contract offers the scope to influence technical direction, support a team and improve systems that underpin service delivery.

Applicants must be able to obtain Baseline security clearance.

Apply with your current CV or get in touch with Zahrah (0480 804 546) for a confidential discussion.

• Permanent, full-time opportunity based in Adelaide
• 70% infrastructure focus across Microsoft 365, Intune, Entra ID and hybrid IT
• Hands-on role supporting infrastructure improvements, endpoint and IT Security

We are seeking a skilled and proactive Infrastructure Support Engineer to join a collaborative IT team in Adelaide. This role is primarily focused on maintaining, administering and supporting IT infrastructure, Microsoft 365 environments and endpoint management systems, while also providing technical assistance to internal users. The successful candidate will have strong hands-on experience with Microsoft Intune, Entra ID, Microsoft 365 and Windows Autopilot, along with the ability to troubleshoot infrastructure issues across hybrid cloud and on-premises environments. The position involves approximately 70% infrastructure maintenance and administration and 30% internal user support.

Responsibilities:

• Administer, maintain and support Microsoft 365 environments, including Office 365, Microsoft Teams, Exchange Online and related services.
• Manage Microsoft Intune and Entra ID environments, ensuring effective device management, identity administration and security compliance.
• Configure, deploy and maintain Windows devices using Windows Autopilot (Legacy and v2).
• Manage user accounts, permissions, device enrolment, onboarding and offboarding processes.
• Implement and maintain Conditional Access policies, Multi-Factor Authentication (MFA) and identity security controls.
• Support Windows and macOS endpoints, including device configuration, maintenance and troubleshooting.
• Manage application packaging, software deployment, system updates and patch management using tools such as Patch My PC, Intune and SCCM.
• Monitor, maintain and troubleshoot IT infrastructure, network connectivity and system performance.
• Support hybrid cloud and on-premises infrastructure, including Active Directory, Group Policy and related services.
• Identify and resolve technical issues, implementing preventative measures to improve system stability and security.

About You:

• Demonstrated experience in IT infrastructure administration, systems engineering or a similar technical role.
• Strong hands-on experience administering Microsoft 365, including Office 365 and Microsoft Teams.
• Experience with Microsoft Intune, Entra ID and endpoint management.
• Practical experience deploying and configuring Windows devices using Windows Autopilot, including Legacy and v2 deployment methods.
• Experience managing Conditional Access policies, MFA, user accounts and access permissions.
• Strong knowledge of Windows operating systems and experience supporting macOS devices.
• Experience with application deployment, software updates and patch management, including Patch My PC or similar tools.
• Experience supporting Active Directory, Group Policy and Windows Server environments.
• Ability to troubleshoot infrastructure, connectivity, device and system-related issues.
• Experience working across hybrid cloud and on-premises IT environments.

Apply now or reach out to Ivan Aureus at 0480 806 152 for a chat.

• Lead end-to-end TechnologyOne HRP implementations
• Lead, mentor and develop a team of HRP consultants
• Take ownership of client engagements and solution delivery

We are seeking an experienced Delivery Lead – TechnologyOne HRP to lead end-to-end HR and Payroll implementations, oversee client engagements and mentor functional consultants. The ideal candidate will have 6+ years of TechnologyOne HRP experience, strong CiAnywhere expertise, and proven delivery leadership skills. This is an exciting opportunity to drive successful project outcomes, develop team capabilities and contribute to the growth of a TechnologyOne consulting practice.

Responsibilities:

• Lead end-to-end TechnologyOne HRP implementations, from discovery and solution design through to go-live and support.
• Oversee project delivery, ensuring agreed timelines, scope, quality standards and client expectations are met.
• Provide functional leadership across TechnologyOne HR, Payroll and CiAnywhere solutions.
• Guide system configuration, integrations, data migration, testing and deployment activities.
• Ensure payroll solutions comply with Australian legislation, awards, enterprise agreements and reporting requirements.
• Lead, mentor and develop HRP consultants, promoting collaboration and continuous improvement.
• Build strong client relationships, facilitate workshops and manage stakeholder expectations.
• Resolve complex functional and delivery issues, providing guidance and escalation support.
• Collaborate with project managers and technical teams to manage risks, dependencies and delivery outcomes.
• Contribute to the development of HRP consulting practices, delivery standards and service improvements.

Key Skills and Experience:

• Minimum 6 years of experience in TechnologyOne HRP implementation and consulting, including end-to-end solution delivery.
• Strong functional expertise in TechnologyOne Human Resources and Payroll modules, including CiAnywhere.
• Demonstrated experience leading consultants, functional delivery teams or complex HRP implementations.
• Proven experience across requirements gathering, solution design, configuration, data migration, testing, cutover and go-live.
• Strong understanding of Australian payroll requirements, awards, enterprise agreements, payroll reconciliation and statutory reporting.
• Experience managing complex functional issues and providing practical solution recommendations.
• Strong stakeholder engagement, workshop facilitation and client relationship management skills.
• Demonstrated ability to coach, mentor and develop consultants.
• Understanding of system integrations, data migration, ETL processes and HR/payroll data security.
• Excellent communication, problem-solving, negotiation and organisational skills.
• Ability to manage competing priorities and deliver outcomes across multiple engagements.

Apply now or reach out to Ivan Aureus at 0480 806 152 for a chat.

L3 Network Engineer (Voice / Unified Communications)
Adelaide, SA | Permanent Full Time

Please note: Applicants must have full Australian working rights. Visa sponsorship is not available for this position.

We’re partnering with a well-established and growing Managed Services Provider (MSP) in Adelaide to recruit an experienced L3 Network Engineer with Voice / Unified Communications expertise.

This is a hands-on technical role suited to a strong Network Engineer who understands how to configure, optimise and troubleshoot networks for voice and VoIP solutions.

What we’re looking for:

• Strong L3 networking experience across routing, switching, VLANs, QoS and firewalls.
• Proven experience working within an MSP environment.
• Hands-on troubleshooting and configuration of network infrastructure.
• Practical exposure to VoIP, SIP, voice traffic and IP telephony.
• Ability to configure and troubleshoot networks supporting voice/UC solutions.

Highly Desirable:

• RingCentral, Telstra TIPT or other hosted voice platforms.
• Teams Calling, Direct Routing or Webex Calling.
• Session Border Controllers (SBCs), Cisco Collaboration, BroadSoft/BroadWorks or UCaaS platforms.

We’re open to experienced L3 Network Engineers with genuine voice exposure – you don’t need to be a dedicated UC specialist!

📩 Interested or know someone suitable? Feel free to reach out to me directly or send through your CV for a confidential discussion. You can reach out to Shilpa Sharma at 08 8228 1501

We are hiring for Business Analyst with experience working on ITSM platform implementation based in Adelaide

Type: Contract till mid year with high possibility of extensions

Location: Adelaide

Working Rights: Candidates with full working rights (Australian Citizen, PR, visa holders)

One of our clients is seeking an experienced Technical Business Analyst to support the implementation of a new IT Service Management (ITSM) solution. The resource will work closely with ICT teams, business stakeholders and the implementation vendor to understand the current Halo environment, including services, service catalogue, knowledge articles, CMDB and service management processes, to help design and implement ITIL aligned future state processes and workflows within the new platform.

The initial focus will be on supporting the core ITSM implementation while undertaking discovery and analysis activities to understand current operations, identify future state requirements and support solution design across both ICT and Facilities.

Essential Experience

• Experience as a Business Analyst on ITSM implementation projects.
• Strong knowledge of ITIL principles and service management processes, including Incident, Request, Change, Problem, Knowledge and Configuration Management.
• Proven experience documenting current state and future state processes and workflows.
• Experience working with implementation vendors and supporting solution configuration.
• Strong stakeholder engagement, workshop facilitation and communication skills.
• Ability to work effectively with technical teams and business stakeholders.

Highly Desirable

• Experience implementing enterprise ITSM platforms such as HaloITSM, Alemba, ServiceNow, Ivanti, Jira Service Management, Freshservice or similar platforms.
• ITIL Foundation certification
• Government sector experience.
• ICT operational environments and service delivery teams Experience.
• Understanding of service reporting, performance metrics and continual service improvement.

If interested, APPLY NOW or call Aparna on 08 8228 1560 for a quick chat.

• Two exciting Project Manager opportunities
• Major Infrastructure & Technology Projects
• Flexible Working Arrangements

We are seeking two experienced Senior Project Managers to lead the delivery of complex technical projects across Control Systems and Communications Infrastructure.

These opportunities will suit experienced Project Managers with strong technical backgrounds, excellent stakeholder engagement skills and a proven ability to deliver projects safely, on time and within budget.

Both positions involve managing projects valued between $2M and $5M, working closely with technical teams, operational stakeholders and external delivery partners.

Role 1: Senior Project Manager – Control Systems

We are looking for an experienced Project Manager with a strong background in industrial control systems and automation projects.

Key Requirements:

• Minimum 5 years of relevant project management experience.

• Demonstrated experience delivering Control Systems, PLC, SCADA or industrial automation projects.

• Experience with Rockwell PLCs, PlantPAx or AVEVA Plant SCADA will be highly regarded.

• Ability to manage technical project delivery, including planning, implementation, testing and commissioning.

• Experience working within operational environments where safety, production impacts and shutdown planning are key considerations.

• Strong stakeholder management and communication skills.

Role 2: Senior Project Manager – Communications Infrastructure

We are seeking an experienced Project Manager with extensive exposure to communications and network infrastructure projects.

Key Requirements:

• 10+ years of relevant experience across network infrastructure, telecommunications or communications projects.

• Strong understanding of network infrastructure, fibre optic cabling, network cabinets and associated communications systems.

• Experience delivering projects within network infrastructure, construction, mining or fleet management systems environments.

• Ability to interpret technical information from Network Engineers and translate it into practical project delivery plans.

• Proven experience coordinating technical teams, contractors and stakeholders throughout project execution.

• Understanding of operational environments, site safety requirements and infrastructure deployment activities.

Requirements Across Both Positions

• Proven experience managing project scope, budgets, schedules, resources, risks and communications.

• Demonstrated success delivering projects valued between AUD $2M and $5M.

• Strong financial management, budgeting and reporting capabilities.

• Excellent stakeholder engagement, leadership and communication skills.

• Experience facilitating risk assessments and managing project risks.

• Strong focus on safety, operational continuity, production impacts and change management.

• Experience planning and executing activities within scheduled operational shutdowns.

• Relevant tertiary qualification (degree or diploma).

• Experience within mining, resources, industrial or other complex operational environments will be highly regarded.

• Primavera P6 scheduling experience is advantageous but not essential.

Apply now or reach out to Ivan Aureus at 0480 806 152 for a chat.

Talent International is proud to partner with ASC to recruit a Principal Mechanical Engineer for a permanent opportunity within ASC’s Whole of Boat Integration & Performance team.

This is an outstanding opportunity for an experienced senior mechanical engineering professional to join ASC and contribute at a whole-of-platform level within one of Australia’s most complex engineering environments.

Reporting to the Head of Whole of Boat Integration & Performance, you will join a specialist engineering group of approximately 35 people and work alongside senior leaders across IV&V, Electrical Engineering, Signatures, Certification and Configuration.

This is not a traditional mechanical design role. As Principal Mechanical Engineer, you will provide senior engineering leadership and technical authority across complex submarine systems, interfaces, integration activities and engineering changes.

What you’ll be responsible for

• Providing mechanical engineering authority across complex submarine engineering activities.
• Leading multidisciplinary technical investigations and engineering assessments.
• Reviewing and approving mechanical designs, calculations, specifications and technical documentation.
• Assessing system interfaces and understanding the broader platform impact of mechanical engineering changes.
• Supporting defect investigations, root cause analysis and remediation strategies.
• Providing technical direction across design, integration, certification and engineering assurance.
• Balancing safety, performance, cost and schedule to deliver practical engineering outcomes.
• Mentoring engineers and providing senior technical advice to ASC, Defence and external stakeholders.
• Operating with considerable independence and acting as an engineering authority across complex and critical engineering activities.

What we’re looking for

You will ideally bring:

• A degree in Mechanical Engineering or a related discipline.
• Significant experience working within complex, highly integrated engineering environments.
• Strong capability across mechanical systems, structures, equipment and system interfaces.
• Demonstrated experience leading multidisciplinary engineering activities.
• Strong experience across technical assurance, engineering risk, configuration and governance.
• Excellent stakeholder engagement and technical communication skills.
• CPEng or equivalent professional recognition.
• Eligibility to obtain an Australian Defence security clearance and meet applicable ITAR requirements.

MUST HAVE: Australian Citizenship Mandatory

Apply now or contact Aparna Malik on 08 8228 1560 for a confidential discussion.

An exciting opportunity is available for an experienced ICT Service Desk Team Leader to join a busy technical service environment within the healthcare sector.

Based in Adelaide CBD, this role will be responsible for leading and supporting a team of Service Desk Officers, with a strong focus on team performance, capability development, customer service and continuous improvement.

The successful candidate will bring proven ICT Service Desk leadership experience, strong technical service desk knowledge and a genuine commitment to delivering high-quality customer service. You will play an important role in supporting the team to meet key performance measures, developing staff capability and contributing to the ongoing improvement of Service Desk processes and standards.

This is a contract opportunity commencing 26 October 2026 and concluding 25 June 2027.

Key Responsibilities

As the ICT Service Desk Team Leader, your responsibilities will include:

• Managing Service Desk Officer performance against established KPIs and performance measures.
• Providing leadership, guidance and support to Service Desk Officers to ensure a high standard of service delivery.
• Identifying and supporting skills development opportunities for Service Desk team members.
• Fostering a collaborative and supportive team environment that encourages cooperation, knowledge sharing and continuous learning.
• Monitoring service delivery and identifying opportunities to improve team performance and customer outcomes.
• Contributing to the ongoing development and optimisation of quality improvement standards and measurement strategies.
• Supporting the development, review and implementation of Service Desk procedures and processes.
• Assisting with the documentation of procedures to improve response times, installations, training and problem-solving outcomes.
• Investigating and resolving service issues through effective research, analysis and consultation.
• Supporting the team to consistently deliver excellent customer service across a range of technical enquiries and support requirements.
• Maintaining a strong focus on accuracy, service quality and adherence to established processes.
• Prioritising competing tasks and ensuring deadlines and service requirements are consistently met.
• Working collaboratively with internal stakeholders and technical teams to support effective service delivery.

About You

To be successful in this role, you will demonstrate:

Leadership & Teamwork

• Proven ability to lead and manage an ICT Service Desk team.
• Ability to work effectively as both a leader and member of a broader team.
• A leadership style that fosters cooperation, collaboration and positive working relationships.
• Demonstrated ability to support, coach and develop team members to improve their skills and performance.
• Ability to provide constructive guidance and feedback while maintaining a positive team environment.

Problem Solving & Continuous Improvement

• Demonstrated ability to solve problems through investigation, research and consultation.
• Strong analytical and troubleshooting skills.
• Ability to identify opportunities for process and service improvement.
• Experience contributing to quality improvement initiatives, standards or performance measurement.
• Ability to assess issues, determine appropriate solutions and communicate outcomes effectively.

Communication & Documentation

• Strong written and verbal communication skills.
• Demonstrated ability to document procedures clearly and accurately.
• Ability to develop and maintain documentation that supports effective responses, installations, training and problem solving.
• Ability to communicate technical information clearly to a range of audiences.
• Strong interpersonal skills and a customer-focused approach.

Organisation & Work Management

• Demonstrated ability to consistently meet deadlines.
• Ability to work effectively under pressure and manage competing priorities.
• Proven ability to plan and organise work with minimal supervision.
• Strong attention to detail and commitment to maintaining accuracy.
• Ability to determine priorities and respond appropriately to changing business and service requirements.

Essential Experience

The successful candidate will have:

• Demonstrated experience leading a team within an ICT Service Desk environment.
• Significant experience working effectively within a technical Service Desk environment.
• Demonstrated experience providing excellent customer service.
• Demonstrated experience using a range of computer systems and technology platforms.
• Experience managing or monitoring team performance against KPIs or service standards.
• Experience supporting the development and capability of Service Desk staff.
• Experience contributing to service improvement, process optimisation or quality improvement initiatives.

Training & Onboarding

A comprehensive 6-8 week training program will be provided to ensure you are equipped with the knowledge and system experience required to succeed in the role.

Initial training will be conducted on site during standard business hours, Monday to Friday, from 8:30am to 4:30pm.

Training will cover a range of key healthcare systems and processes, including:

Weeks 1-2: General Health System Training
An introduction to the broader health system environment, processes and relevant operational requirements.

Weeks 3-4: User Administration
Training focused on user administration processes, systems and associated Service Desk responsibilities.

Weeks 5-6: EPAS Training
Training on EPAS (Electronic Patient Administration System) and the processes required to support users within the healthcare environment.

Additional training and onboarding activities may be undertaken throughout the broader training period as required.

Working Hours

During the initial training period, employees will work standard business hours:

Monday to Friday | 8:30am – 4:30pm

Following completion of training, the Service Desk operates across a broader day-shift coverage period of:

7:00am – 7:00pm

Employees will work rotating start and finish times, with three primary shift patterns:

• 7:00am – 5:00pm
• 8:00am – 6:00pm
• 9:00am – 7:00pm

Shift patterns will rotate on an ongoing basis. For example, an employee may work a 7:00am start for a period before rotating to an 8:00am start, then a 9:00am start, before returning to the 7:00am shift.

Each shift includes a total of one hour of unpaid breaks, consisting of:

• 30-minute meal break
• 2 × 15-minute breaks

Location

Adelaide CBD

The role will initially require on-site attendance for the duration of the training program, with the working arrangements following training determined in line with operational requirements.

Contract Details

Position: ICT Service Desk Team Leader
Location: Adelaide CBD
Contract Start: 26 October 2026
Contract End: 25 June 2027
Training: Approximately 6-8 weeks
Training Hours: Monday-Friday, 8:30am-4:30pm
Post-Training Hours: Rotating day shifts between 7:00am-7:00pm

Clearance Requirement

Applicants must hold a National Police Check completed within the last 12 months.

Candidates who do not currently have a National Police Check completed within this timeframe may be required to obtain an updated check prior to commencing, subject to the requirements of the position.

Why Consider This Opportunity?

This is an excellent opportunity for an experienced Service Desk professional to step into a leadership-focused position within a significant healthcare environment.

You will have the opportunity to:

• Lead and develop an established ICT Service Desk team.
• Support the professional growth and capability of Service Desk Officers.
• Drive team performance against KPIs and service standards.
• Contribute to meaningful service and process improvements.
• Apply your technical Service Desk experience in a healthcare setting.
• Gain exposure to specialised health systems, including EPAS.
• Complete structured training to build your understanding of the environment and systems.
• Work within a dynamic service environment where customer experience and quality outcomes are key priorities.

Apply Now

If you are an experienced ICT Service Desk Team Leader with a strong technical background, excellent customer service skills and a passion for developing people and improving service delivery, we would love to hear from you.

This is an opportunity to take your Service Desk leadership experience into a role where your ability to lead people, solve problems and continuously improve the way services are delivered can make a genuine difference.