UX / Product Designer- Mid-level

  • Australia
  • Melbourne
  • Permanent
  • AU$600 - AU$650 per day + inc super

Our client is a major utility organisation who are looking to bring on a Mid-level UX / Product Designer to support the design and delivery of customer-centric digital products and services. This role will work across complex customer journeys, helping translate user needs into intuitive, accessible, and high-quality design outcomes.
You will collaborate closely with product managers, delivery teams, and business stakeholders to research, design, test, and iterate solutions that improve customer experience across digital platforms.

Key Responsibilities

  • Develop and maintain customer journey maps, personas, and value proposition canvases
  • Conduct user research using a mix of qualitative and quantitative techniques (interviews, card sorting, remote research tools)
  • Design and iterate concepts, wireframes, and prototypes using Figma and Adobe Creative Cloud
  • Facilitate and contribute to ideation, co-design, and design thinking workshops
  • Plan and support user testing activities, incorporating feedback into design iterations
  • Analyse customer insights and data to inform design decisions and product direction
  • Coordinate customer recruitment for research activities and support design project administration

Key Requirements

  • Proven experience as a UX Designer, Product Designer, or Service Designer
  • Strong capability in user research, journey mapping, and experience design
  • Hands-on experience with Figma and Adobe design tools
  • Experience designing for complex, regulated, or asset-intensive environments (utilities, infrastructure, government, or enterprise systems highly regarded)
  • Strong stakeholder engagement and collaboration skills
  • Ability to translate complex business and technical requirements into user-friendly design solutions

What’s on Offer

  • 12-month contract with strong potential to extend
  • Hybrid working arrangement based in Melbourne CBD
  • Opportunity to work on high-impact customer and operational digital initiatives

If you would like to know more, please contact Milly Kerei-Keepa at milly.kerei-keepa@talentinternational.com or hit Apply Now

Apply now

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