Transition Manager

  • Australia
  • Brisbane
  • Contract
  • Negotiable

Talent is recruiting for an experienced Transition Lead to join our client in the Education Sector based in St Lucia, Brisbane on a long-term contract through until June 2026.

// Transition Manager! HCM / ERP
// Contract until July 2026
// Must have ERP cutover and hypercare leadership experience

About the role:
Leading the Transition workstream of the ERP Program, the Transition Manager will be responsible for ensuring the successful cutover to the new solution, for managing the support activities or Hypercare phase following go live, and for ensuring the newly deployed solution is integrated seamlessly into operations.

Cutover

  • Define and document the cutover strategy in collaboration with Program and stakeholders
  • Create and manage the detailed cutover plan, which outlines the steps for migrating to the new solution.
  • Work with various teams to ensure that all aspects of the transition are accounted for.
  • Ensure all cutover participants understand their roles during the cutover process.
  • Lead the actual cutover process, ensuring a successful transition to the new system, ensuring all activities are completed on schedule.
  • Ensure business continuity during the transition period, minimising downtime and disruptions.

Hypercare

  • Lead and manage the Hypercare phase after the solution goes live. Ensure the new solution is stable, performs optimally and users are adequately supported in resolving any issues.
  • Define and document in detail the Hypercare strategy in collaboration with Program stakeholders.
  • Develop the Hypercare Plan which includes a detailed schedule, tasks and dependencies. Ensures all stakeholders (e.g. Vendors, ITS, HR) are aligned on the plan.
  • Coordinate and prioritise the resolution of issues that arise during the Hypercare Period.
  • Lead the completion of open incidents/change requests that need to be complete post go live.
  • Proactively identify, troubleshoot and resolve any system issues promptly to minimise downtime.

Selection Criteria:

  • MUST have ERP cutover and hypercare leadership experience (will not look at candidates who have only done release management for digital initiatives).
  • Significant experience (8+ years) in a transition leadership role with some HCM and/or PY ERP software.
  • Have previously led at least 2 complex ERP cutovers successfully.
  • Have previously led a hypercare/warranty transition.
  • Strong experience (8+ years) in managing project schedules, resources and deliverables during a critical support phase.
  • Proven ability to lead cross-functional teams.
  • Strong leadership, communication and stakeholder management skills.
  • Ability to lead teams during stressful situations and make quick decisions to minimise disruptions
  • Excellent problem-solving, time management and decision-making abilities.
  • Demonstrated high level of accuracy and attention to detail and quality and timeliness of completed work, including written reports and presentations.
  • Ability to work autonomously and be self-motivated, combined with a high level of initiative, drive and enthusiasm.

Deliverables:

  • Project 2 Cutover Approach and Plan
  • Project 2 Cutover Runsheet
  • Project 2 Cutover Plan on a Page
  • Project 2 Cutover Rehearsal Plan
  • Project 2 Hypercare Approach and Plan
  • Status Reporting

How to Apply:
To find out more, please “Apply for this job” or contact Jackson Bruce on 0435 581 994 or via email at jackson.bruce@talentinternational.com.

For a list of all vacant positions, please see our website www.talentinternational.com

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