Technology Service Support Lead

  • Australia
  • Perth
  • Permanent
  • Negotiable

Experienced Technology Service Support Lead Wanted for a Permanent Role.

A leading Perth-based health insurance provider is seeking a skilled Technology Service Support Lead to join their collaborative and forward-thinking IT team. This is a fantastic opportunity to work on a high-impact, long-term initiative focused on modernising support services and driving process innovation.

This role is suited to someone with strong IT support leadership experience and a passion for process automation and service improvement. While the role is based in Perth, interstate candidates open to relocation or hybrid flexibility are welcome to apply.

Essential Skills and Experience:

  • Demonstrated experience leading or acting as 2IC within a service desk or IT support function
  • Hands-on involvement in process automation and continuous improvement
  • Familiarity with Microsoft CoPilot or similar AI technologies
  • Strong knowledge of ITSM tools (e.g., Cherwell, Jira, ServiceNow)
  • Excellent communication, leadership, and stakeholder engagement skills
  • Permanent working rights in Australia

About the Role:

  • Step into a key leadership role supporting the IT Support Services Manager
  • Mentor and guide a high-performing service team
  • Champion the adoption of automation and AI-driven tools
  • Enjoy hybrid work flexibility (3/2 model)
  • Access employee benefits including discounted health insurance, additional leave perks, and ongoing career development

About You:

  • A confident and approachable team leader
  • Strong communicator with a collaborative mindset
  • Passionate about improving service delivery through smart technology
  • Background in health, insurance, or similar sectors is a plus
  • Motivated by innovation and enabling team success

If you match the selection criteria and are interested in finding out more about the position, please forward your updated CV to Irene Yam by clicking the “APPLY NOW” button. For a list of all vacant positions, please see our website www.talentinternational.com

For further enquires please call Irene Yam on +61 8 6212 5518 / 0477225977

Apply now

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