Technical Writer / Training Specialist
We are seeking an experienced Technical Writer / Training Specialist to support a utilities organisation on a contract engagement focused on internal documentation and training.
This role will involve developing user materials, designing training content, and delivering training sessions to support operational teams adopting updated systems and processes. The focus will be on creating clear, practical documentation and learning materials that enable internal users to confidently work with new tools and workflows.
Working closely with subject matter experts and operational teams, you will translate technical and operational processes into accessible documentation and deliver targeted training across teams including network operations, customer connections, and customer service functions.
This is a initial 3-month contract with the possibility for extension based in Melbourne CBD (Hybrid working agreement)
Key Responsibilities
- Develop clear user guides, process documentation, and training materials
- Translate technical and operational processes into structured, user-friendly documentation
- Design and deliver training sessions for internal users
- Work closely with SMEs and operational stakeholders to capture accurate information
- Support internal teams adopting new systems, processes, and operational workflows
Key Requirements
- Proven experience as a Technical Writer, Training Specialist, or Instructional Designer
- Experience working within utilities, infrastructure, engineering, or technical environments highly regarded
- Ability to translate complex technical information into clear user documentation
- Experience developing and delivering training for operational or technical teams
- Strong Microsoft Word and PowerPoint skills for documentation and training materials
- Excellent communication and stakeholder engagement skills
If you would like to know more, please contact Milly Kerei-Keepa at milly.kerei-keepa@talentinternational.com or hit Apply Now