Team Leader - Debt Management

  • Australia
  • Australian Capital Territory
  • Contract
  • AU$58 - AU$68 per hour + Super

Team Leader – Debt Management| Location: Canberra | Contract Duration: 6 months

About the Client
Our client is providing strategic advice and support to the state government. As a vital agency, they are committed to delivering impactful outcomes for the community through effective financial management, policy development, and service delivery.

About the Role
As a Team Leader in the Debt Management section, you will lead and inspire a team dedicated to managing and recovering tax debts owed to the Territory. Your focus will be on implementing effective recovery strategies and enhancing compliance through education. With a commitment to maintaining the integrity of the taxation system, you will also manage accounts, optimise recovery approaches, and ensure transparent communication with taxpayers.

Key Responsibilities

  • Lead, coach, and develop a team of debt management and account administration officers.
  • Oversee daily workflows and distribute tasks for effective service delivery.
  • Manage escalations and complex matters with professionalism.
  • Review and authorize complex recovery actions in compliance with legislation.
  • Monitor and report on debt recovery performance, identifying improvement opportunities.
  • Contribute to debt recovery strategy development and implementation.
  • Ensure the accuracy and integrity of taxpayer accounts and manage adjustments.
  • Provide expert advice on tax legislation and procedural guidance, focusing on customer service.

Skills and Experience

  • Proven experience in debt management, finance, or a related field.
  • Strong leadership skills with the ability to coach and develop team members.
  • Excellent analytical skills and proficiency in data management.
  • Exceptional customer service orientation.
  • Ability to navigate complex regulatory environments with sound judgment.

Qualifications

  • Relevant degree in finance, business administration, or a related field preferred.
  • Professional accreditation in debt recovery or management is advantageous.

Eligibility/Other Requirements

  • Work Rights: A full Australian Work Right is required.
  • Pre-employment Checks: Police check, references, and other security clearances as required.

Submit your application to Connie at Talent International by clicking the “APPLY NOW” with:

  • A current CV
  • A one-page statement of capability
  • Your work rights status
  • Two referees’ contact details

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