Support Technician

  • Australia
  • Sydney
  • Permanent
  • AU$70000 - AU$85000 per annum

Talent International, a leading Australian recruitment firm, have been engaged by our long standing client, Universal Music Group, a global leader in the music and entertainment industry. We are seeking a Support Technician to join their collaborative and fast-paced technology team in Sydney.

Role Title: Support Technician

Opportunity: Permanent Career Opportunity

Location + WFH Flexibility: Sydney CBD (4 days onsite | Half-day WFH Fridays)

Salary: $85,000 + Super

Interview Process: 2 stage interview process + final face-to-face meet and greet

Role Details:

  • Provide high-quality onsite and remote IT support across Windows and Mac environments within a dynamic global organisation.
  • Support users across the Sydney office onsite, while also providing remote support to Melbourne and New Zealand offices.
  • Troubleshoot hardware, software, mobile devices, AV and conferencing technologies in a fast-paced, client-facing environment.
  • Set up, support and maintain Zoom conferencing and collaboration technologies.
  • Assist with device deployments, onboarding, software installations, asset management and technology rollouts.
  • Work closely with the wider Global Technology team and local escalation point to ensure seamless support delivery.
  • Deliver exceptional customer service to a broad range of stakeholders, including senior executives and external partners.

Required Skills and Experience:

  • Approximately 3-5 years’ experience within IT Support / Desktop Support roles in medium to large enterprise environments.
  • Strong experience supporting:
    • Windows and Mac environments
    • iPhone and Android devices
    • Zoom and video conferencing technologies
  • Experience supporting Microsoft 365 environments, hardware troubleshooting and end-user support.
  • Exposure to technologies such as SCCM, Intune, JAMF or ServiceNow highly regarded.
  • Strong troubleshooting, problem-solving and multitasking capabilities.
  • Excellent communication and interpersonal skills with the ability to build strong relationships across all levels of the business.
  • Ability to prioritise effectively and remain calm under pressure in a high-performance environment.

Additional Details & Benefits:

  • Join one of the world’s most recognised and influential entertainment brands.
  • Work within a collaborative, creative and supportive technology team.
  • Sole onsite support opportunity with strong mentorship and escalation support available.
  • Flexible Friday arrangements with occasional onsite requirements depending on business needs.
  • Minimal after-hours or weekend work required.
  • Exposure to a global technology environment supporting leading artists, teams and entertainment professionals.

To Apply:

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