Software Support Engineer

  • Australia
  • Melbourne
  • Contract
  • Super

The Role: Software Support Engineer

Our client is seeking a Software Support Engineer with 5+ years’ experience across IT, system engineering, and software to join their Platform Engineering team. This role provides engineering support, troubleshooting, and maintenance for mission-critical video solutions, with a focus on ANPR/LPR and Video Management Systems (VMS).

The ideal candidate is a versatile engineer, skilled in diagnosing network, software, and video system issues, and able to enhance or integrate software components when required. A strong IT and networking foundation, understanding of video technologies/analytics, and the ability to automate or extend solutions is essential.

You’ll work across both cloud and on-prem environments, supporting end-to-end video systems and integrating them into broader mission critical platforms. Experience with .NET C#, REST APIs, and modern web technologies (e.g., Angular, Blazor) is highly valued for backend, frontend, or proof-of-concept development.

Responsibilities:

  • Provide technical support and troubleshooting across fixed/mobile video solutions, software, and mission-critical systems.
  • Deliver remote and on-site support as required.
  • Build and maintain backend services using .NET C#, REST APIs, SignalR, WebSockets, and microservices.
  • Develop and enhance frontend applications using Angular and Blazor.
  • Troubleshoot network, video streaming, database, and software integration issues across Windows and Linux.
  • Perform installations, configurations, upgrades, and patching.
  • Use SQL (SQL Server, PostgreSQL) for analysis, troubleshooting, and reporting.
  • Apply scripting and automation to improve efficiency and streamline operations.
  • Work with engineering and operations teams on root-cause analysis and long-term solutions.
  • Produce and maintain clear technical documentation.

Selection Criteria

  • Bachelor’s degree in Software Engineering, Computer Science, or related field.
  • 5+ years’ experience in IT/System Engineering across infrastructure, servers, networking, and system integration.
  • Strong knowledge of video technologies (IP cameras, VMS, encoding/decoding, RTSP/RTP/ONVIF).
  • Experience with Windows Server, Linux, virtualisation, and networking.
  • Cloud experience with Azure.
  • Solid .NET C# development skills.
  • Backend experience with REST APIs, WebSocket, SignalR, microservices/SOA.
  • Frontend experience with Angular, Blazor, or modern web frameworks.
  • Proficient with SQL Server and PostgreSQL.
  • Strong customer-facing technical communication skills.
  • Willingness to travel as required.
  • Australian Citizen eligible for Baseline/NV1 clearance (mandatory).

About You:

  • Strong analytical, problem-solving and organisational skills, with a proactive, reliable and quality-focused approach.
  • Excellent communication and customer engagement skills, confident working with end users, stakeholders and subcontractors.
  • Collaborative, adaptable and self-motivated team player with the ability to learn quickly and take ownership in fast-paced environments.

Apply:

Click apply or for further information, contact Reece.Prideaux@TalentInternational.com

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