Shared Service Team Lead

Talent International is currently recruiting for a Shared Service Team Lead. This position is a contract role for 6 months initially, with the view to be extended and pays an hourly rate $77.09 per hour + Super.

7 hours per day / 35 hours per week

This role will provide leadership, guidance, and supervision to Consultants and Specialists within the Shared Service Centre, ensuring an efficient, responsive, and consistent level of customer service and support.

You will lead a team delivering front-line support for the client’s HR, Finance, and Facilities functions, while also acting as the escalation point for complex enquiries. In addition, you’ll play a key role in workforce planning, training and development, and fostering a high-performing, inclusive, and collaborative culture.

Key Responsibilities

• Lead, mentor, and support Service Support Team members to drive performance and engagement.
• Act as the escalation point for complex enquiries, liaising with domain experts when required.
• Organise and prioritise daily team workflows, tasks, and escalations.
• Conduct team meetings, one-on-one sessions, and performance appraisals.
• Manage staff leave, rostering, and workforce planning.
• Design, deliver, and evaluate staff training and onboarding programs.
• Prepare and maintain training records, reports, and knowledge content.
• Foster a positive, inclusive team culture and encourage collaborative working practices.
• Support leadership in governance, service excellence, and continual improvement initiatives.
• Ensure services align with quality and reporting frameworks.
• Provide on-call support outside standard hours as required.

About You
To be successful in this role, you will bring:

• Proven leadership and people management experience in a shared service or service desk environment.
• Strong organisational and planning skills, with the ability to manage competing priorities.
• Excellent communication and interpersonal skills to engage effectively with staff and stakeholders.
• Experience in performance management, training delivery, and workforce planning.
• Knowledge of quality, governance, and reporting frameworks.
• Strong analytical, problem-solving, and decision-making abilities.
• Proficiency in Microsoft Office 365 and other collaboration tools.
• A commitment to fostering teamwork, inclusivity, and service excellence.
• Flexibility to provide after-hours escalation support if required.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.