ServiceNow Team Lead

  • Australia
  • Adelaide
  • Contract
  • Negotiable

ServiceNow Team Lead

About the Role

Our clients are seeking an experienced and driven ServiceNow Team Lead to provide strategic and operational leadership of their ServiceNow platform. This is a senior role accountable for platform performance, governance and service outcomes across ITSM, SAM and HRSD modules. You will lead a specialist team, partner with senior stakeholders and play a key advisory role in shaping platform direction, architecture and roadmap planning.

Key Responsibilities

  • Lead and develop a high-performing specialist ServiceNow team, providing clear direction, performance management and capability development
  • Drive a culture of accountability, collaboration and continuous improvement across the team
  • Provide strategic and operational leadership of the ServiceNow platform, ensuring performance, stability, scalability and alignment with organisational priorities
  • Oversee the delivery of platform enhancements, upgrades and defect resolution, ensuring outcomes are secure, sustainable and deliver improved service performance and user experience
  • Establish and maintain robust governance and service management practices, ensuring compliance with ITIL and best practice frameworks
  • Partner with business and ICT stakeholders to define, prioritise and deliver a forward-looking platform roadmap
  • Provide evidence-based advice to senior stakeholders, translating complex business needs into scalable technical solutions
  • Identify, assess and manage platform-related risks impacting service continuity, security, compliance and user experience

Key Relationships

  • ICT leadership and technical teams
  • ServiceNow team direct reports
  • Business owners and senior stakeholders
  • Project and change management teams
  • End users and business units
  • ServiceNow vendor and third-party service providers

About You

To be successful in this role you will have:

  • Demonstrated experience leading the strategic and operational management of the ServiceNow platform, including ITSM, SAM and HRSD modules
  • Proven ability to provide advice and influence decision-making at a senior level, translating complex business needs into enterprise-wide solutions
  • Demonstrated experience establishing and maintaining governance frameworks, standards and controls in line with ITIL and best practice
  • Strong leadership capability with experience building and developing high-performing teams
  • Demonstrated expertise in ServiceNow platform design and capability, with the ability to guide technical delivery and ensure sustainable, maintainable solutions
  • Highly developed analytical and problem-solving skills with the ability to assess complex issues and deliver evidence-based outcomes
  • Excellent communication and stakeholder engagement skills, with the ability to consult, negotiate and influence across diverse stakeholders

Requirements

  • Nationally Coordinated Criminal History Check (NCCHC) required
  • Ability to work outside standard business hours when required
  • Experience operating within confidential, commercially or politically sensitive environments

If you are interested, apply now or please call Ella at 0480 804 548 for further questions!

Apply now

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