ServiceNow System Administrator

  • Australia
  • Melbourne
  • Contract
  • Negotiable
  • Initial 5 Month Contract | Potential To Extend
  • Melbourne CBD Location | Hybrid Working Arrangements
  • Government Department | ServiceNow & ITIL Environment

The Role: This Government Department is seeking a ServiceNow System Administrator to support critical operational function for the ServiceNow system and ITSM tool.

The Responsibilities:

  • Day to day operation of the departments ITSM tool.
  • Provide specialist expertise to facilitate the maintenance, operation and enhancement of the department ITSM tool.
  • Maintenance of procedures, technical documentation and knowledge articles required to provide defined ICT Delivery services.
  • Deliver improved customer experience through process automation and simplification.
  • Assist business units in the use of the ITSM tool and processes across the department.
  • Configure end-to-end service improvements identified by customers.

Skills & Experience Required:

  • 5 years proven experience as System Administrator specialising in ServiceNow and ITSM.
  • Demonstrated experience in an ITIL environment.
  • Ability to build and maintain effective relationships with key stakeholders including support providers for escalation and service delivery issues.
  • A relevant tertiary and/or industry qualifications in IT system administration e.g. degree in Information Technology.
  • Prior experience within the Public Sector is strongly desirable.

What’s in it for you:

  • Initial 5 Month Contract | Potential To Extend
  • Melbourne CBD Location | Hybrid Working Arrangements
  • Government Department | ServiceNow & ITIL Environment

Apply today and Jimmy Nguyen will reach out to disclose further information.

Apply now

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