ServiceNow Platform Lead

  • Australia
  • Australian Capital Territory
  • Contract
  • Up to AU$0.00 per annum

ServiceNow Platform Lead (EL1) | ITSM Modernisation & Multi-Vendor Governance

  • Location: ACT / NSW / QLD (Hybrid)
  • Security Clearance: Baseline (Mandatory – or ability to obtain)
  • Contract Length: 12 months

About the position:

This EL1 ServiceNow Platform Lead role sits within a national digital health environment undergoing ITSM maturity uplift and service integration reform.

This is not a pure ServiceNow administration role. It is a platform leadership position accountable for operational stability, roadmap alignment, vendor performance, governance integrity, and continuous improvement across Official Sensitive and Protected environments.

You will lead both the technical evolution of the ServiceNow platform, and the organisational uplift required to support a modern SIAM-aligned operating model.

What you’ll do:

  • Lead operational and project oversight of ServiceNow platform instances (Official Sensitive & Protected)
  • Drive ITSM uplift aligned to ITIL v4 and modern service integration practices
  • Manage vendor relationships, contracts, licensing, and service provider collaboration
  • Establish governance, reporting, and architectural documentation standards for the platform

What we are looking for:

  • Demonstrated experience leading enterprise ServiceNow platforms beyond pure administration
  • Strong ITSM expertise aligned to ITIL v4 frameworks
  • Experience managing vendors, licensing models, and multi-provider environments
  • Confidence operating at EL1-equivalent level with governance and executive visibility

Seniority fit:

  • This role suits platform leads who already operate across strategy, operations, and vendor governance
  • Experience shaping ServiceNow roadmaps and influencing organisational ITSM maturity is expected
  • Ability to balance technical depth with stakeholder negotiation and value-for-money considerations is essential

Technology & environment:

  • ServiceNow platform management (Official Sensitive & Protected instances)
  • ITSM modules and process alignment
  • Service Integration and Management (SIAM) model implementation
  • ServiceNow version upgrades, enhancements, integrations, and sprint management
  • Multi-vendor ecosystem including system integrators and service providers

A quick note before you apply:

  • This role operates within a structured digital health environment where governance, documentation, and vendor accountability are critical
  • If your recent experience has been limited to technical configuration without exposure to ITSM uplift or vendor management, this may not align with current requirements
  • Baseline security clearance is required (or ability to obtain)
  • The position involves executive engagement and cross-provider coordination within a regulated setting

To showcase your interest for the position, click on ‘APPLY’ on our website or for any further information, please contact Sanat Anmadwar on Sanat.Anmadwar@talentinternational.com We look forward to seeing how your expertise can help us achieve excellence!

Apply now

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