Service Transition Lead (Contract)

  • Australia
  • Sydney
  • Contract
  • Negotiable

Role Title: Service Transition Lead
Positions Available: 3
Contract Length: 1 year and 3 months approximately
Start Date: January 2026
Location: Sydney

Overview
Our client in aviation is seeking experienced Service Transition Leads to support a major, highly regulated operational transformation program. The focus of this engagement is the transition of a complex, mission critical system into live operational service.

This role requires senior level experience delivering end to end service transitions across complex infrastructure, systems, and people within regulated environments. Aviation or defence experience is essential. Applicants without experience in either aviation or defence will not be considered.

Candidates must have led full scale service transitions. Experience limited to small service desk, MSP, or start up transitions will not be suitable.

Key Responsibilities
* Develop and deliver a comprehensive Service Transition Plan aligned to program milestones and regulatory obligations
* Define readiness criteria, success measures, and entry and exit gates for operational transition
* Lead operational readiness planning across people, process, systems, and facilities
* Engage with operational staff, technical teams, regulators, and senior stakeholders to capture requirements and validate readiness
* Coordinate across engineering, training, safety, security, and operations functions
* Oversee the development and delivery of operational and technical training programs
* Ensure workforce readiness, certification, and competency prior to system cutover
* Ensure procedures, manuals, and workflows are updated to reflect new system capabilities
* Confirm integration with wider aviation systems, regulatory frameworks, and operational concepts
* Plan and support operational trials, shadow operations, and cutover rehearsals
* Validate readiness through scenario testing, simulations, and user acceptance activities
* Identify, assess, and manage operational risks associated with transition
* Ensure compliance with safety, security, and regulatory frameworks
* Lead day one readiness activities and support operational handover and early life support post go live

Candidate Requirements
* Proven experience delivering large scale service transitions in regulated environments
* Mandatory experience in aviation or defence; applications without this experience will not be considered
* Demonstrated capability transitioning complex infrastructure, systems, and operational workforces
* Australian Citizenship is mandatory
* Ability to obtain and maintain an Australian Government National Security Clearance

Apply now

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