Service Now Field Service Management (FSM) Specialist

  • Australia
  • Brisbane
  • Permanent
  • Negotiable

Our client is seeking a highly experienced ServiceNow Field Service Management (FSM) Specialist to lead and support the optimisation and future direction of ServiceNow FSM across the organisation.

This role will play a critical part in aligning field service capabilities across multiple divisions and integrating ServiceNow FSM into the broader enterprise architecture and roadmap.

The position can be engaged as:

  • 12-month daily rate contract
  • 12-month Fixed Term Contract

Location flexibility:

  • Brisbane-based (3 days per week in office), or
  • Remote within Queensland (for the right candidate)

Current Technology Landscape

  • ERP: Oracle
  • Field Service Management: Oracle FSM
  • Utilities system: SEERA
  • HR transformation: Moving from Oracle to SuccessFactors
  • Financials transformation: Implementing SAP (transitioning from IFS)

Each division operates its own applications, with a strategic focus on defining a consolidated target-state architecture.

Key Responsibilities

  • Lead the design, configuration and optimisation of ServiceNow Field Service Management (FSM).
  • Provide subject matter expertise across field service processes including:
    • Work order management
    • Dispatch and scheduling
    • Mobility solutions
    • Asset and inventory management
    • Workforce optimisation
  • Partner with business unit stakeholders (Transport, Telco, Utilities, Defence) to understand operational requirements.
  • Support the development of the target-state architecture and FSM roadmap.
  • Ensure alignment between ServiceNow FSM and broader enterprise systems (Oracle ERP, SAP Financials, SuccessFactors, SEERA, etc.).
  • Drive continuous improvement in field service processes and system utilisation.
  • Provide technical leadership, governance and best practice guidance for ServiceNow FSM.
  • Support integration design and oversee solution delivery where required.
  • Collaborate closely with IT Operations & Delivery under the direction of the GM IT Ops & Delivery.

Skills & Experience

  • Proven experience implementing and/or optimising ServiceNow Field Service Management (FSM) in large, complex environments.
  • Strong understanding of enterprise field service processes across asset-intensive industries.
  • Experience working within multi-division or federated business structures.
  • Demonstrated ability to define future-state architecture and roadmaps.
  • Strong stakeholder engagement and communication skills.
  • Experience working alongside ERP and enterprise systems (Oracle, SAP or similar).

Please note this role is open to Queensland based candidates only.

Please apply using the button below or alternatively email your CV to brid.coughlan@talentinternational.com

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