Service Desk Team Lead

  • Australia
  • Adelaide
  • Permanent
  • Negotiable

One of our clients are looking to hire a Service Desk Team Lead for a permanent role based in Adelaide.
Location: Dudley Park / No Work from Home (100% on-site role)

Key Responsibilities

  • Lead the Service Desk team and manage daily workflow, priorities, and escalations.
  • Provide Level 2/3 technical support for networks, servers, and cloud systems.
  • Oversee patching, monitoring, and backup operations through RMM tools.
  • Support and configure Cisco Meraki networks and Microsoft environments.
  • Develop and maintain SOPs, documentation, and knowledge-base articles.
  • Identify recurring issues and coordinate long-term resolutions.
  • Mentor and coach team members, promoting skill development and collaboration.
  • Report on service metrics and contribute to service improvement initiatives.

Skills & Experience

  • 4+ years in IT support, with leadership or mentoring experience.
  • Strong technical expertise across Cisco Meraki, Microsoft Server, and Microsoft 365.
  • Skilled in troubleshooting, PowerShell scripting, and automation via RMM tools (e.g., N-able, Datto).
  • Understanding of ITIL processes, backup/recovery, and cybersecurity fundamentals.
  • Excellent communication, organisation, and customer service skills.

If interested APPLY NOW, or call Aparna on 08 8228 1560 for more information.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.