Service Desk - Multiple Roles

  • Australia
  • Adelaide
  • Contract
  • Negotiable

We are seeking a proactive and customer-focused Service Desk to join an IT team. In this role, you will be the first point of contact for technical support, responsible for resolving or escalating IT issues to ensure timely resolution and minimal disruption to business operations.

Responsibilities:

  • Act as the first point of contact for IT support via phone, email, or ticketing system.
  • Troubleshoot and resolve technical problems, or escalate to second/third-level support as needed.
  • Install, configure, and maintain desktop and laptop hardware and software.
  • Support end-users with remote access tools and provide guidance on common IT tasks.

Experience:

  • Proven experience in a service desk or IT support role.
  • Familiarity with ITSM/ticketing systems (e.g., ServiceNow, Jira, Freshservice).
  • Excellent communication and interpersonal skills.
  • Customer-focused attitude with a commitment to quality service.
Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.