Service Desk

ICT Service Desk Officer – Adelaide

About the Role:
The ICT Service Desk Officer plays a critical role within our IT support team, providing high-quality service desk functions across the department. You will support staff in the use of all approved applications, hardware, networks, and security processes, while acting as the first point of contact for IT issues. This role requires strong problem-solving skills, a client-focused approach, and the ability to work collaboratively in professional environment.

Key Responsibilities:

Provide advanced help desk support for applications, mid-range systems, and approved software.
Troubleshoot and resolve issues with desktop computers, peripherals, and hardware.
Log, prioritise, and manage incidents using the call logging system to ensure timely resolution.
Escalate complex issues to internal ICT teams or external service providers as required.
Support Microsoft 365 applications, including Outlook, and manage user access and security issues, such as password resets and sign-on problems.
Conduct informal training sessions to help users effectively operate applications and systems.
Assist with implementing new applications, including system testing, documentation, and training schedules.
Maintain user and organisation profiles in line with security policies and procedures.
Undertake routine administrative duties and tasks as directed, ensuring accuracy and timeliness.
Contribute to continuous improvement by learning new products, systems, and service desk procedures.
Promote and maintain a safe and inclusive work environment, adhering to WHS policies and reporting hazards, incidents, and injuries appropriately.

Key Skills and Attributes:

High-level interpersonal and communication skills, both verbal and written, with the ability to engage a wide range of stakeholders.
Strong ability to document procedures, fixes, and training materials to improve service delivery.
Proven experience interacting with computer systems, mainframes, and standard desktop applications.
Ability to exercise initiative and judgement while managing records and IT issues under pressure.
Strong organisational and planning skills, with attention to detail and accuracy.
Commitment to promoting a safe, inclusive, and respectful workplace culture.
Adaptability and willingness to learn new technologies and processes.
Client-focused mindset with a proactive approach to problem-solving and support.

Contract Details:

Initial contract until June 2026, with the possibility of extension.
Hourly salary-based role, exclusive of paid holidays and leave entitlements.
Location: Adelaide

Why Join Us:
This is a fantastic opportunity to grow your IT career in a dynamic, supportive environment. You will gain experience across multiple systems, contribute to meaningful projects, and work as part of a team that values collaboration and professional development.

How to Apply:
Apply now or call Ella at 0480 804 548 for more information.