Service Desk Analyst

  • Australia
  • Victoria
  • Contract
  • Negotiable
  • Ballarat Location – Hybrid Working Arrangement
  • Contract until end of January 2027 – Government Agency
  • Level 1 phone and Email IT Support

This position requires an experienced and customer-focused Service Desk Analyst to be the first point of contact in a service desk environment.

Key Accountabilities

  • Troubleshoot issues with Microsoft Teams
  • Provide direct customer support via phone, email, instant messaging or any defined Service Centre communication method.
  • Document processes for Microsoft Teams
  • Provide support for applications, email and technology services

Skills & Competencies

  • Minimum 12 months as a Service Desk Analyst
  • Excellent customer service skills
  • Experience providing comprehensive first-level support for tools and applications for Microsoft Office products
  • Good communication skills, both written and verbal, including a personable and professional phone manner

What’s in it for you:

  • Government Agency
  • Ballarat Location – Hybrid working Arrangement
  • Contract until January 2027

Express your interest to Sarah Jordan by clicking the ‘Apply Now’ button below or contact on sarah.jordan@talentinternational.com

Apply now

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