Service Desk Analyst

  • Australia
  • Victoria
  • Contract
  • Negotiable
  • Government Department – Contract until 19th of April
  • Ballarat Location
  • Level 1 and 2 IT Support

This position requires an experienced and customer focused Service Desk Analyst to be the first point of contact in a service desk environment.

Key Responsibilities

  • Provide direct customer support via phone, email, instant messaging or any defined Service Centre communication method.
  • Analyse incidents and service requests for correct prioritisation, classification and initial support requirements.
  • Provide and maintain a strong customer focus and support services
  • Provide support for applications, email and technology services
  • Troubleshooting Samsung and IOS Devices

Skills & Competencies

  • Minimum 12 months as a Service Desk Analyst
  • Excellent customer service skills
  • Experience supporting Microsoft Environment
  • Samsung and IOS Device Knowledge
  • Good communication skills, both written and verbal, including a personable and professional phone manner

What’s in it for you:

  • Government Agency
  • Supportive Team Environment
  • Strong chance of extension

Express your interest to Donal McCann by clicking the ‘Apply Now’ button below or contact on 9236 7716.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.