Service Desk Analyst

  • Australia
  • Victoria
  • Contract
  • Negotiable
  • Emergency Services – Ballarat Location
  • Contract Until 19th Sep 2025 – Strong Chance of Extension
  • Provide email and phone support – On-call rostering

The Role: This position requires an experienced and customer focused Service Desk Analyst to be the first point of contact in a service desk environment.

Key Responsibilities:

  • Provide direct customer support via phone, email, instant messaging or any defined Service Centre communication method.
  • Analyse incidents and service requests for correct prioritisation, classification and initial support requirements.
  • Provide and maintain a strong customer focus and support services
  • Provide support for applications, email and technology services

Skills & Competencies:

  • Minimum 12 months as a Service Desk Analyst
  • Excellent customer service skills
  • Experience supporting Microsoft Environment
  • Good communication skills, both written and verbal, including a personable and professional phone manner
  • Experience providing comprehensive first level support for tools and applications for Microsoft Office products

What’s in it for you:

  • Emergency Services – Ballarat Location
  • Contract Until 19th Sep 2025 – Strong Chance of Extension
  • Provide email and phone support – On-call rostering

Apply today and Jimmy Nguyen will reach out to disclose further information.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.