Service Designer

  • Australia
  • Brisbane
  • Contract
  • Negotiable
  • 12 month contract
  • Brisbane location – hybrid working
  • Must be an Australian Citizen
  • $60.26/hr + super

Our Client

This government agency is a service provider, responsible for providing and funding a range of support services to thousands of individuals across Australia. With multiple locations across Canberra, and nationwide, the organisation seeks only the most skilled and professional individuals to assist them in developing programs, policies and initiatives that will improve the quality of life for vulnerable Australians.

About the Role

We are seeking a skilled and motivated APS6 Service Designer to join a dynamic team dedicated to improving service delivery and participant experiences. This role is pivotal in designing and implementing service improvements that align with organisational goals and enhance outcomes for participants and stakeholders.

Your duties will include:

  • Conducting research and identifying insights to inform service design improvements.
  • Co-creating and documenting current state services, including participant and staff experiences.
  • Facilitating design-thinking sessions to develop and test future service processes and experiences.
  • Advocating for participant and stakeholder voices throughout the design process.
  • Overseeing end-to-end service experiences in line with the Digital Service Standard.
  • Supporting strategic planning, project management, and policy development initiatives.

Skills and Experience we are looking for:

  • Proven experience in service design and process improvement.
  • Strong research and analytical skills to identify insights and inform decision-making.
  • Ability to co-facilitate workshops and design-thinking sessions.
  • Excellent stakeholder engagement and relationship management skills.
  • Knowledge of the Digital Service Standard and its application in service design.
  • Adaptability and resilience in a dynamic work environment.

Application Process

If you would like to apply for this opportunity, please click ‘APPLY’. For further information, please contact Jaela Smith on 02 6129 6302 or email jaela.smith@talentinternational.com.

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