Service Designer

  • Australia
  • Perth
  • Contract
  • Negotiable

Experienced Service Designer required for a 12-month contract.
An exciting opportunity exists to join a dynamic, multidisciplinary team working on high-priority digital transformation initiatives within a large public sector program. This long-term contract offers the chance to lead meaningful service design work that directly impacts user outcomes.

About You:

You’re a service designer who brings creativity, strategic thinking, and a user-first mindset. You excel at turning research into action and working collaboratively across teams to deliver meaningful change. You enjoy tackling complex problems and shaping services that make a real impact.

Essential Skills and Experience Required:

  • Demonstrated expertise in service and process design
  • Strong understanding of customer experience (CX) across digital platforms (apps, websites, CRM)
  • Proficient in design thinking, research, and the Double Diamond framework
  • Skilled in managing stakeholders in complex environments
  • Experience documenting current and future state user journeys
  • Familiarity with multi-platform service integration and digital marketing environments

Desirable Experience:

  • Understanding of public sector service delivery
  • Knowledge of digital marketing platform capabilities (e.g. CRM, websites)
  • Experience designing for diverse user groups or vulnerable populations

About the Role:

  • Lead end-to-end service design within a large-scale public sector initiative
  • Collaborate with policy, tech, and delivery teams to shape user-centred services
  • Apply evidence-based research and co-design methodologies
  • Translate user insights into actionable service improvements
  • Remote-friendly role with flexible working arrangements

If you match the selection criteria and are interested in finding out more about the position, please forward your updated CV to irene.yam@talentinternational by clicking the “APPLY NOW” button. For a list of all vacant positions, please see our website www.talentinternational.com

For further enquires please call Irene Yam on 0477225977 or (08) 6212 5518

Apply now

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