Service Delivery Manager - (ITIL & ISO/IEC 20000)

  • Australia
  • Contract
  • INC Super

We are seeking an experienced Service Delivery Manager to lead the operational support and service management function for a large-scale national digital platform program.

This is a hands-on leadership role focused on establishing support frameworks, managing live operations, coordinating vendors, and ensuring smooth transition into BAU support. The environment is fast-paced, complex, and highly collaborative, making it ideal for someone who thrives in operational leadership and service delivery roles.

Key Responsibilities

  • Establish and manage the operational support and service management framework
  • Lead day-to-day production support and service coordination
  • Manage incidents, escalations, operational issues and service performance
  • Support release readiness, transition, hypercare and BAU handover activities
  • Coordinate vendors, suppliers and support teams
  • Implement ITIL-aligned processes across incident, problem, request and change management
  • Develop operational reporting, metrics and continual improvement initiatives
  • Ensure operational readiness and support sustainability as the platform scales

About You

You will bring strong experience leading operational support functions within complex ICT or digital platform environments.

Essential Experience

  • Proven experience managing IT operations, service delivery or production support functions
  • Strong background in ITIL/service management practices
  • Experience with incident, problem, change and release management
  • Demonstrated experience transitioning systems into BAU support
  • Strong stakeholder and vendor management capability
  • Experience working across multi-vendor or enterprise environments
  • Ability to balance strategic framework development with hands-on operational leadership

Desirable

  • ITIL Foundation certification or higher
  • Experience within government, infrastructure or regulated environments
  • Exposure to SaaS, hosted applications, digital platforms or spatial/mapping systems
  • Experience supporting large transformation or national programs

What’s on Offer

  • Initial 6-month contract
  • Strong possibility of extension
  • High-profile national program
  • Collaborative and delivery-focused environment

If you are an experienced Service Delivery Manager looking for your next contract opportunity, Apply now or reach out to ray.stewart@talentinternational.com

Apply now

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