Senor Change Analyst
This is a rare opportunity to play a key role in a major university-wide transformation program, supporting the successful adoption of new Salesforce technology that will reshape the student experience.
The primary objective of this role is to uplift change readiness and facilitate user adoption of a new Salesforce-based admissions system and associated business processes. You will lead detailed change analysis and partner closely with stakeholders, end users, and technical delivery teams operating in an Agile environment.
You will also need to ensure stakeholders are ready, informed, and supported to adopt change through targeted engagement, co-designed readiness activities, and fit-for-purpose learning solutions.
Key Responsibilities
- Lead the full range of change activities, including change impact analysis, readiness assessments, and learning needs analysis
- Develop and deliver change plans across the whole project lifecycle, including high-level project change artefacts and sprint-level change plans
- Co-design readiness plans and activities with end users to drive engagement and adoption
- Engage effectively with stakeholders at all levels of the organisation, building strong relationships and trust
- Work closely with technical implementation teams operating under Agile delivery methodologies
- Provide input to, and support the design and delivery of, training and learning programs
- Produce clear change and status reports, tracking progress, risks, and key metrics
- Track, measure, and report on adoption and readiness outcomes
- Deliver additional change-related outputs as required by the project and associated programs of work
Experience & Skills
- Minimum 5+ years’ experience leading change impact analysis, readiness assessments, and learning needs assessments within large-scale, complex technology programs
- Previous experience evaluating readiness and developing readiness and training/learning plans that successfully uplift adoption
- Demonstrated success in uplifting change readiness across diverse stakeholder groups
- Proven experience in effective stakeholder engagement at all levels, from frontline users to senior leaders
- Strong experience in end-user engagement and co-design of change approaches
- Substantial experience working alongside technical implementation teams in Agile environments
- Outstanding attention to detail and strong organisational skills
- Proficiency in Microsoft applications, with hands-on experience using Jira and Confluence
- Salesforce implementation experience will be highly regarded
Apply now to secure an interview or email alistair.barr@talentinternational.com for further information.