Senior Support Engineer (Salesforce)

  • Australia
  • Melbourne
  • Contract
  • AU$120 - AU$150 per hour

Our client is a federal government organisation with offices throughout Australia. Due to growth, they are seeking Salesforce EL1 Senior Support Engineer to join their team in Richmond or Geelong.

  • 12-month initial contract plus 12-month extension
  • Hybrid with 3 days per week onsite
  • Federal government role – Australian citizenship required

Key duties and responsibilities

  • Maintain and configure Service Cloud, Health Cloud and Digital Experience applications.
  • Exhibit a deep understanding of the Salesforce platform, with the ability to build end-to-end automated processes using declarative tools.
  • Investigate and troubleshoot OmniStudio components including FlexCards, Omniscripts, data raptors and integration procedures.
  • Perform ongoing system administration including maintaining users, monitoring application metrics, managing salesforce configurations and data integrity.
  • Deployment of changes via existing DevOps framework.
  • Perform interrogation of various log sources to investigate issues.
  • Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.
  • Develop and maintain documentation on processes and configuration.
  • Liaise with internal and external stakeholders across various disciplines (business, architecture, data etc.).
  • Work within an Agile delivery methodology
  • Troubleshooting API and integration issues with different applications e.g. MuleSoft.
  • Development of meaningful event monitoring and alerting.
  • Knowledge transfer and training within the team.

To apply you will need the following skills and experience:
Essential criteria

  • At least 5 years’ experience within Salesforce eco-system.
  • Experience/Exposure with Salesforce Industries including OmniStudio.
  • Exposure to OOPs and Apex (Triggers, Controller, Classes) for debugging and managing minor enhancements.
  • Hands-on experience with version control, branching and metadata deployments.
  • Certified Salesforce Admin ADM201 or ADM211 & Platform App Builder.

Desirable criteria

  • Demonstrable experience providing technical support for Experience Cloud.
  • Exposure to HTML, CSS and JavaScript is an added advantage.
  • Platform Developer 1 Certification or Vlocity Certification will be a standout.
  • Comfortable with new ways of thinking about accessibility and enthusiasm about accessible design & development will be highly regarded.

APPLY:
Submit your resume or contact Shelley at shelley.harrison@talentinternational.com or call on 0418 572 482 for further information. Shortlisted will be contacted.

Apply now

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