
Senior Support Engineer (Salesforce)
Our client is a federal government organisation with offices throughout Australia. Due to growth, they are seeking Salesforce EL1 Senior Support Engineer to join their team in Richmond or Geelong.
- 12-month initial contract plus 12-month extension
- Hybrid with 3 days per week onsite
- Federal government role – Australian citizenship required
Key duties and responsibilities
- Maintain and configure Service Cloud, Health Cloud and Digital Experience applications.
- Exhibit a deep understanding of the Salesforce platform, with the ability to build end-to-end automated processes using declarative tools.
- Investigate and troubleshoot OmniStudio components including FlexCards, Omniscripts, data raptors and integration procedures.
- Perform ongoing system administration including maintaining users, monitoring application metrics, managing salesforce configurations and data integrity.
- Deployment of changes via existing DevOps framework.
- Perform interrogation of various log sources to investigate issues.
- Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.
- Develop and maintain documentation on processes and configuration.
- Liaise with internal and external stakeholders across various disciplines (business, architecture, data etc.).
- Work within an Agile delivery methodology
- Troubleshooting API and integration issues with different applications e.g. MuleSoft.
- Development of meaningful event monitoring and alerting.
- Knowledge transfer and training within the team.
To apply you will need the following skills and experience:
Essential criteria
- At least 5 years’ experience within Salesforce eco-system.
- Experience/Exposure with Salesforce Industries including OmniStudio.
- Exposure to OOPs and Apex (Triggers, Controller, Classes) for debugging and managing minor enhancements.
- Hands-on experience with version control, branching and metadata deployments.
- Certified Salesforce Admin ADM201 or ADM211 & Platform App Builder.
Desirable criteria
- Demonstrable experience providing technical support for Experience Cloud.
- Exposure to HTML, CSS and JavaScript is an added advantage.
- Platform Developer 1 Certification or Vlocity Certification will be a standout.
- Comfortable with new ways of thinking about accessibility and enthusiasm about accessible design & development will be highly regarded.
APPLY:
Submit your resume or contact Shelley at shelley.harrison@talentinternational.com or call on 0418 572 482 for further information. Shortlisted will be contacted.