Senior Salesforce Functional Analyst

  • Australia
  • Melbourne
  • Contract
  • AU$120 - AU$146 per hour + inc super

Our client is a federal government organisation with offices throughout Australia. Due to growth, they are seeking a Salesforce Functional Consultant to join their team in Richmond.

  • 12-month initial contract plus 12-month extension
  • Hybrid with 3 days per week onsite
  • Federal government role – Australian citizenship required

The role:

Our client is undertaking major work programs to deliver innovative fit-for-need ICT-based solutions. They are seeking highly skilled and energetic Salesforce Functional Consultants to join them and provide business analysis, design, and agile collaboration skills to configure Salesforce solutions which improve the clients’ systems.

Key duties and responsibilities

  • Assess business objectives, formulating solution options, and driving stakeholder support.
  • Quickly connect business requirements with the functional capabilities of the Salesforce application, with a particular focus on delivering digital solutions through Salesforce Omnistudio and Salesforce Communities/Experience Cloud.
  • Create implementable User Stories from business requirements, or to make them implementable.
  • Be part of agile delivery, capturing functional requirements, structuring them as Epics and User Stories.
  • Lead (or play a key role) in application solution design efforts.
  • Configure OOTB components.
  • Progress to hold end-to-end functional responsibilities as it relates to the analysis, design, build, test, and deployment of enterprise level solutions including the assessment of viable solution options, formulating, and presenting solution options to various levels of business stakeholders.
  • Identify opportunities for process improvements, liaise with Solution Architects to recommend enhancements to existing Salesforce solutions and to align deliverables with Solution Design Documents.
  • Maintain documentation of processes, configurations, and decisions to support knowledge transfer and future enhancements.

To apply you will need the following skills and experience:
Essential criteria
1. Certified Salesforce Admin 201.
2. At least 5 years working as a Salesforce Functional Consultant.
3. Experience working with Salesforce Health Cloud, Service Cloud, OmniStudio and Communities/Experience Cloud.
4. Business Process mapping/Re-engineering background for B2C & B2B Service processes ideally in the disability and health care sector.
5. Demonstrated experience facilitating workshops with senior and multidisciplinary stakeholders.
6. Demonstrated systems delivery experience working in multi-disciplinary teams in Agile and similar methods to co-ordinate and assure systems delivery outcomes.
Desirable criteria
1. Demonstrated prior knowledge and experience of complex government and or government-based insurance schemes.
2. Great communication skills.
3. Comfortable with new ways of thinking about accessibility and enthusiasm about accessible design & development will be highly regarded.

APPLY:
Submit your resume or contact Shelley at shelley.harrison@talentinternational.com or call on 0418 572 482 for further information. Shortlisted will be contacted and applicants will be required provide an overview of your experience up to 5000 characters.

Apply now

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.