Senior Desktop Support Officer - Part time

  • Australia
  • Melbourne
  • Contract
  • Negotiable

The opportunity
Our highly valued client is a federal government agency. They are seeking multiple part-time Senior Desktop Support Officers.

  • Port Melbourne location (some work-from-home flexibility negotiable)
  • Hourly rate range negotiable depending on experience
  • Initial contract to June 30, with multiple 6-month extensions available

The role
As part of the ICT Support team, you will work closely with multiple technology project teams, and provide high level customer service and technical support for a variety of technologies and services to all staff across the department. These roles exists as a part-time opportunities so that multiple staff can ensure 100% coverage and availability between the team members.

Your responsibilities will include:

  • Onsite Level 2 ICT support to department staff for desktop hardware, software, videoconferencing systems, and peripheral devices
  • Assisting with the delivery of multiple projects including uplifting the security of the environment
  • Collaborate with Level 3 ICT teams (e.g. Networks, Servers and Infrastructure) and external vendors to coordinate hardware repairs, warranty services and system upgrades
  • Rollout of new SOE and operational devices
  • Provisioning and management of ICT equipment for staff and maintaining accurate record-keeping of the ICT asset register
  • Resolving technical issues and supporting end-users on various networks
  • working collaboratively with technical teams and contributing to the continuous improvement of ICT processes

Skills and experience
To succeed in this role you will need:

  • Experience providing Level 2 ICT Support, including triage and resolution of incidents, provisioning ICT equipment, and providing technical support for video conferencing systems
  • Strong problem-solving skills with the ability to address complex or escalated issues across a wide range of end-user hardware and software
  • Excellent communication and interpersonal skills, with the ability to build relationships, collaborate with stakeholders, and provide constructive feedback
  • Excellent organisational and strategic thinking skills, experience managing competing priorities and drive continuous improvement initiatives
  • Demonstrated ability to identify knowledge gaps, implement documentation strategies and effective management of ICT knowledge articles
  • Experience with managing competing priorities and adapting to change within a service delivery environment
  • Experience providing information and updates on projects

Please note that due to our client being a federal government department, this role is only open to Australian Citizens eligible to obtain a Baseline AGSVA security clearance.

Apply:
Submit your resume, or for further information please contact jarrodd.edwards@talentinternational.com. Shortlisted candidates will be contacted.

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