Senior Desktop Support Engineer - FinTech

  • Australia
  • Sydney
  • Permanent
  • AU$90000 - AU$105000.00 per annum

A growing FinTech provider is seeking a Senior Desktop Support Engineer with solid Windows Server to join their team on a permanent basis.

Joining a small, close-knit IT Infrastructure Engineering team, you will be responsible for providing desktop support for around 200 users spread across a number of offices. This will include walk-ups, phone calls and tickets visa their ITSM tool. Their technology stack includes Microsoft Windows, MacOS, Microsoft 365, Active Directory and InTune and you will also be responsible for supporting, configuring and patching Windows Server.

Your day to day responsibilities will include:

  • Providing onsite/remote support across desktops, laptops, mobile devices and VC systems
  • Acting as the primary escalation point for advanced incidents
  • Managing onboarding/offboarding and provisioning of hardware, access and security
  • Administering Microsoft 365, AD, Exchange and Group Policy
  • Supporting Windows and MacOS environments including Jamf
  • Managing endpoint compliance and security via Intune
  • Delivering IT projects (upgrades, refreshes, migrations)
  • Working with vendors and mentoring junior engineers
  • Assisting with system administration, patching and monitoring

To be successful in this role you will need:

  • Relevant tertiary qualifications and/or industry certifications
  • Proven experience working in an IT Support / Desktop Support experience
  • Strong experience supporting with Windows, MacOS (Jamf), M365, AD and Intune
  • Solid experience supporting, configuring and patching Windows Server
  • Advanced troubleshooting and problem solving skills
  • Superior communication, customer service and stakeholder skills

To be considered for this exciting opportunity, please apply today!

Apply now

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