Senior Desktop Support Analyst

  • Australia
  • Brisbane
  • Contract
  • Negotiable
  • 12 Month Contract
  • Market Rates
  • Brisbane Based

We’re seeking an experienced Priority Support Specialist to join a high-performing Technology Remote Operations Centre supporting safety-critical and production-essential Operational Technology (OT) systems across large-scale mining operations.

In this fast-paced environment, you’ll play a key role in maintaining the reliability and stability of critical systems across multiple mine sites-working closely with IOC dispatch, control teams, Level 2/3 support, vendors, and site operational personnel.

What You’ll Be Doing

  • Monitoring and managing production-critical OT systems to ensure uptime and operational continuity.

  • Troubleshooting and resolving system faults to restore availability quickly and safely.

  • Supporting incident response, driving critical issues to closure, and contributing to root-cause analysis.

  • Executing planned maintenance, software installations, minor enhancements, and system checks.

  • Applying risk controls to identify and mitigate potential service impacts.

  • Collaborating across technical and operational teams to maintain safe and efficient operations.

About You

  • Experience in an IT/OT Operations Centre or similar environment.

  • Exposure to mining, industrial, or remote production systems (preferred but not essential).

  • Strong troubleshooting capability across layered systems (network, server, application).

  • Ability to communicate clearly and translate technical issues to non-technical audiences.

  • A structured, proactive approach to managing incidents and operational risk.

  • Qualifications in IT, engineering, or related disciplines.

Technical Skills (Highly Regarded)

  • ITSM tools such as ServiceNow

  • Understanding of ITIL

  • Application support

  • Basic networking and hosting fundamentals

  • Familiarity with Fleet Management Systems

  • Experience with mission-critical production systems

If this is something you’d like to be considered for click APPLY NOW or contact David at david.reynolds@talentinternational.com

Apply now

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