Senior Customer Insights Analyst

  • New Zealand
  • Auckland
  • Permanent
  • Negotiable
Overview:
Join our client, a leading financial services organisation based in Auckland, and help shape their vision. As a Senior Customer Insights Analyst, you will play a pivotal role in transforming customer-related data into tangible insights that elevate the customer experience. You will collaborate with cross-functional teams to drive client-centric initiatives, leveraging your analytical skills to enhance digital platforms and ensure that every interaction reflects a commitment to quality service and simplicity. Your insights will influence strategies that reshape how our client connects with their customers, making a significant impact in the organisation and the financial services sector.
Required Skills:
  • Proficient in Power BI, SQL, and Python for in-depth data analysis and visualisation.
  • Strong analytical skills with the ability to interpret complex datasets and translate findings into actionable insights.
  • Experience in developing and maintaining dashboards and reports specifically related to customer behaviour for tracking customer engagement metrics.
  • Excellent communication skills, capable of presenting data findings clearly and effectively to stakeholders.
  • A solid understanding of customer experience principles, with a knack for identifying opportunities for service enhancement.
Nice to Have Skills:
  • Familiarity with Databricks for exploratory analysis and data preparation.
  • Experience in the financial services industry or similar environment.
  • Understanding of predictive modeling techniques for customer retention and engagement.
Preferred Education and Experience:
  • Relevant tertiary qualification in Technology, Data Science, Business Analytics, or a related field.
  • A minimum of 3-5 years of experience in a similar data analysis or insights role.
If you are passionate about data-driven insights and dedicated to enhancing customer experiences, we encourage you to apply.
Please note we are only able to consider candidates based in New Zealand with valid working rights.

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