Senior Applications Operations Coordinator

  • Australia
  • Perth
  • Contract
  • A long term opportunity

As a Senior Applications Operations Coordinator, you will oversee the support and operational management of business-critical COTS and SaaS applications across key enterprise functions. This role leads a team of Digital Support Specialists while working closely with stakeholders’ project teams and vendors to ensure systems remain reliable secure and aligned with business needs.

Key Responsibilities

  • Lead mentor and manage a team of Digital support specialists delivering technical support and service excellence
  • Oversee troubleshooting and resolution of complex incidents across COTS and SaaS platforms
  • Manage relationships with system owners and key stakeholders across business functions
  • Govern the transition of new applications into steady state operational support
  • Implement monitoring alerting and observability capabilities to enable proactive support
  • Conduct root cause analysis for major or recurring incidents and drive long term solutions
  • Develop and maintain operational documentation support workflows and knowledge base resources
  • Assess operational risks and support decisions related to system lifecycle management
  • Provide operational input into architecture and design decisions for enterprise platforms
  • Monitor technology trends and recommend improvements to support business growth and continuity

Required Qualifications & Competencies

  • Bachelor’s Degree in Computer Science, Information Technology, Engineering or related field of experience
  • Extensive experience in Digital Operations and Application Support roles
  • Experience leading a Digital or IT Operations team
  • Experience resolving complex issues across enterprise software platforms, networks, or infrastructure
  • Familiarity with Cloud-based solutions, SaaS platforms, and Enterprise Application environments
  • Knowledge of APM practices, ITIL practices, and Ticketing platforms
  • Leadership and team management capabilities
  • Strong communication skills with the ability to translate technical concepts into clear solutions
  • Ability to manage major incidents in high pressure operational environments
  • Customer focused approach to delivering high quality technical support

Working Conditions

  • Perth-city based role offering great WFH flexibility options
  • Standard Monday to Friday working hours in state-of-the-art high-rise buildings

Apply Now

Match the selection criteria? Click the “APPLY” button now!
Alternatively, for a confidential conversation, contact Huma Irshad on 0418 594 901 OR huma.irshad@talentinternational.com

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