SAP - Knowledge Management & Documentation Analyst

• 3 Month contract
• Daily rate – Open to Market
• Utilities company

The Knowledge Management & Documentation Specialist will play a critical role in supporting an enterprise SAP Program by ensuring operational documentation, work instructions, and knowledge artefacts are accurate, complete, and aligned to the future-state environments. This role will enable effective capability uplift, support process transition, and facilitate seamless handover to business-as-usual support teams.

Key Responsibilities

• Documentation Uplift & Consolidation
• Review, update, and consolidate existing work instructions, workarounds, and support documents across payroll, problem analysis, support, and testing functions.
• Ensure documentation reflects new solution designs, processes, and environments.
• Process & Gap Analysis
• Participate in analysis and assessment activities to identify gaps in current documentation.
• Develop new documentation to address identified gaps and ensure alignment with future-state processes.
• Knowledge Management
• Create and maintain knowledge artefacts to support capability uplift within the CTS.
• Prepare knowledge transfer packages and ensure effective handover to ongoing support teams and processes.
• Governance & Alignment
• Work under the direction of the Program’s Organisational Change Management (OCM) stream.
• Adhere to program standards, methodologies, and governance requirements.

Key Deliverables

• Updated and consolidated work instructions/workarounds for SAP HR/Payroll and Rostering future-state.
• New documentation developed to address gaps.
• Knowledge management artefacts and transition packs to support BAU teams.
• Contribution to OCM outcomes, ensuring adoption and operational readiness.

Skills & Experience Required

• Proven experience in documentation development, process mapping, and knowledge management within large-scale ICT transformation programs.
• Strong background in SAP HR/Payroll (ECC6 or S/4HANA HCM) and/or WFM environments highly desirable.
• Experience working in government or large enterprise programs with multiple stakeholders.

If this sounds like something you’d like to be considered for, click apply now!