Rental Bonds Representatives

Talent International is currently recruiting Rental Bonds Representative to work for the NSW Government, based in Grafton(On-site). This position is a contract role till end of dec with a view to be extended, and the role pays $42.26 per hour + Super.

5 days on site 9-5

This contract will provide additional operational support to the Rental Bonds team during a period of increased demand. You will manage customer enquiries, process rental bond transactions and provide accurate information in accordance with relevant legislation, policies and procedures.

Key responsibilities

• Respond to customer enquiries by telephone and email, providing accurate and consistent information.
• Assess and process applications, claims, renewals, variations and related transactions within delegated authority.
• Ensure matters requiring higher approval are properly documented and submitted in accordance with established procedures.
• Work across multiple systems to update records, process transactions and progress matters through to resolution.
• Maintain accurate, accessible and confidential customer records and data.
• Explain customers’ rights, responsibilities, entitlements and available services.
• Apply relevant legislation, policies, procedures and service standards when assessing customer matters.
• Provide general operational and administrative support to help the team manage its workload.
• Review more complex matters and refer or escalate them to the appropriate business area.
• Handle personal information in accordance with privacy, confidentiality and legislative requirements.

About you

To succeed in this role, you will ideally have:

• Previous experience in customer service, contact centre, administration, claims processing or transaction-based work.
• Strong written and verbal communication skills.
• The ability to manage customer enquiries professionally by telephone and email.
• Strong attention to detail and experience processing high-volume administrative work accurately.
• The ability to interpret and follow legislation, policies, procedures and delegated authority.
• Confidence using multiple computer systems and maintaining accurate records.
• Sound judgement and the ability to identify when complex matters require escalation.
• The ability to work effectively in a busy, process-driven environment.
• Availability to work onsite in Grafton five days per week from 9:00am to 5:00pm.

Essential requirements

• Appointment and ongoing employment may be subject to satisfactory mandatory pre-employment and ongoing probity screening in accordance with relevant legislation and policies.
• The successful candidate may be temporarily assigned to other roles under section 46 of the Government Sector Employment Act to support surge operations elsewhere within the division.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.