Production Support Engineer
- Join a growing organisation with strong long-term career opportunities.
- Work with modern tech and innovative products
- CBD – flexible working arrangement
Join a leading Australian organisation known for delivering innovative technology solutions that support customers nationwide. This is an exciting opportunity to be part of a collaborative technology team that values continuous improvement, operational excellence, and a strong customer focus.
About the Role
Our client is seeking a proactive Production Support Engineer to ensure the stability, performance, and ongoing health of key production systems. In this role, you will monitor and maintain business-critical applications, analyse recurring issues to drive long-term fixes, and contribute to a smooth and reliable user experience across the organisation.
You will manage incidents and service requests, following ITIL best practices, while helping reduce future disruptions through effective problem management. This position operates in a hybrid working environment, offering flexibility and a supportive team structure.
Key Responsibilities:
- Maintain the availability and performance of production systems.
- Investigate and resolve incidents and service requests within agreed timeframes.
- Analyse patterns and recurring issues to contribute to permanent remediation.
- Identify, document, and escalate operational risks.
- Collaborate with cross-functional teams to enhance the end-user experience.
- Produce clear and concise technical documentation.
Skills & Experience – Essential
- Solid understanding of SQL and its practical application.
- Experience using Azure DevOps.
- Knowledge of ITIL principles.
- Minimum 2 year’s experience in a production support or similar role.
- Desirable Skills
- Experience with ServiceNow.
- Familiarity with Agile delivery frameworks.
- Understanding of the Software Development Lifecycle (SDLC).
Personal Attributes:
- Strong initiative with a customer-centric mindset.
- Excellent phone manner, analytical thinking, and problem-solving skills.
- Ability to work efficiently under pressure and manage competing priorities.
- Strong communication skills; able to work autonomously and collaboratively.
- Willingness to learn, adapt, and enhance existing skills.
- Strong written communication, with the ability to produce high-quality documentation.
What’s in it for you:
- Join a growing organisation with strong long-term career opportunities.
- Work with modern tech and innovative products
- CBD – flexible working arrangement
Apply today and Bini James will reach out to disclose further information.