Platform Support Lead

  • Australia
  • Australian Capital Territory
  • Contract
  • Negotiable
  • 12 months + 12 months
  • Canberra location
  • Must be an Australian Citizen

Our Client

This government agency is a service provider, responsible for providing and funding a range of support services to thousands of individuals across Australia. With multiple locations across Canberra, and nationwide, the organisation seeks only the most skilled and professional individuals to assist them in developing programs, policies and initiatives that will improve the quality of life for vulnerable Australians.

Job Details:
We are seeking an experienced and energetic Platform Support Lead to join a dynamic and fast-paced team within a major government agency. This role involves leading a support team responsible for a highly complex and business-critical enterprise CRM platform.

Key Duties and Responsibilities:

  • Lead a support team of Senior Engineers, ensuring efficient and effective delivery of support activities.
  • Develop, document, and implement processes to streamline and improve the support model.
  • Negotiate with stakeholders on the scope of Salesforce releases, manage expectations, and address risks and dependencies.
  • Promote a positive team culture that encourages collaboration, knowledge sharing, and respect among team members.

Essential Criteria

  • More than 3 years’ experience leading and managing ICT support teams.
  • Experience supporting or managing complex CRM/business systems, ideally Salesforce.
  • Demonstrable experience in process development, documentation, and implementation.
  • Proactive approach to building relationships and working with stakeholders to deliver an effective support model and drive continuous improvement.
  • Ability to translate complex technical concepts into user-friendly explanations and solutions.
  • Strong problem-solving and troubleshooting skills, patience, and an understanding of how their role impacts the overall customer experience.

Application Process

If you would like to apply, please click ‘APPLY’. For further information, please contact Jaela on 02 6129 6302 or email jaela.smith@talentinternational.com.

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