People Services Consultant
Talent International is currently recruiting for an HR Consultant / People Services Consultant to work for the NSW Government based in Sydney CBD. The position is a 3-month contract with the possibility of extension and pays between $395 to $433 per day + Super.
7.6 hours a day / 38 hours a week
Primary Purpose:
- Provide support across the employee lifecycle assisting all client’s employees. Identify opportunities to improve the employee experience, workflow processes, customer support services and promote an agile, flexible approach to service delivery.
- Provide a high standard of customer service in a business support role ensuring accurate and timely processing of transactions relating to the employee lifecycle.
Key responsibilities:
- Provide consistently high-quality customer service by interpreting and resolving first-contact enquiries from internal customers and external vendors in a fast-paced employee services environment.
- Process a range of operational HR transactions across the business accurately and efficiently, referencing employee services knowledge articles to ensure transactions are consistently executed according to requirements.
- Manage end to end administration process of onboarding, offboarding and other employee lifecycle changes.
- Promote self-service through educating and coaching all employees on how to use the tools provided e.g ServiceNow, SuccessFactors, client’s Intranet and other HR systems.
- Ensure the timely and effective resolution of tasks, providing feedback to the customer to ensure they are aware of the progress of their enquiry and/or transaction and work across more than one team where required to meet operational needs.
- Achieve the required employee services performance goals in terms of customer satisfaction, efficiency and effectiveness of services provided.
- Support the Employee Experience team across all matters and projects.
If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / uvez.ahmed@talentinternational.com for a confidential discussion.