Participant Support Officer (Administration) - APS3

Our client is a large, values-focused Federal Government Agency supporting participants through local office services and administrative support functions.

They are seeking an APS3 Participant Support Officer to provide front-of-house and operational support, manage participant enquiries, and complete accurate administrative tasks across office and business systems.

ROLE DETAILS

Locations: (please specify your location in application)

VIC: Geelong, Traralgon, Wendouree

TAS: Launceston

Rate: APS3 – $37.36 per hour + Super

Hours: Full-time, Monday to Friday, 7.5-hour days (on-site)

Contract Duration: Labour hire contract, initial term until 31 December 2026, with extensions likely

Eligibility: Australian Citizenship is MANDATORY. As this is a Federal Government role, non-citizens will not be considered.

Applications close Wednesday, 24th June 2026.

ABOUT THE ROLE:

This is a public-facing role involving communication with internal and external stakeholders and providing straightforward advice. You will support participant experience by managing and resolving matters, coordinating appointments, and ensuring accurate data entry and mailbox management to keep services running smoothly.

KEY RESPONSIBILITIES:

Manage and resolve participant matters by actioning planning tasks in line with relevant legislation.

Provide front-of-house support, including counter/reception duties, participant enquiries, and online/self-help support.

Resolve customer enquiries, provide information, and refer customers to appropriate services.

Manage shared inboxes/mailboxes, appointments, and telephone enquiries.

Coordinate appointments and ensure office facilities are accessible for participants.

Complete data entry and follow-up actions, including recording complaints and feedback in business systems.

WHAT WE ARE LOOKING FOR:

Strong administration and customer service skills, with the ability to prioritise tasks and meet deadlines.

Clear written and verbal communication skills, with strong problem-solving ability.

High attention to detail, adaptability, and confidence handling sensitive information appropriately.

Experience in disability or allied health sectors is strongly preferred.

APPLY:

Applications close Wednesday, 24th June 2026.

For over 30 years, Talent has been redefining the contracting experience with industry-leading support, exclusive contractor benefits, and a world-class digital platform, ENGAGE, to access it all.

Apply today to see how we can elevate your career.

For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career